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Transcript of India Post
April 2010Slide 2
Recent E-Governance Projects
MCA 21
Income Tax Department
Passport Department
State FMS - Treasury
Other Large Computerisation Projects SBI and other banks Indian Railways
Projects in pipeline India Post UID
April 2010Slide 3
Driving Thought behind E-Governance Projects
We may have different driving goal in mind Automation for improving internal efficiency Improving service to the user/citizen Financial inclusion of less privileged citizen Satisfaction of being in the fore front of the technology
use – using the latest technology What should be the guiding objective in E-Governance
projects?
India Post’s vision is to be a socially committed, technology driven,
professionally managed and
forward lookingorganization
April 2010Slide 5
The Business Challenges
How to ensure timely delivery of services to the citizen? Enhancing customer satisfaction
How to increase revenue to survive and grow? To be economically viable
How to provide new services?
How to compete with private players?
How to meet USO mandate?
Employee delight?
Brand image building
April 2010Slide 6
Key Advantages
A very large service network About 1.5L post offices across the country 25K departmental and 1.3L extra departmental PO
A trusted organisation Dedicated manpower
April 2010Slide 7
Services Provided by India Post
Communication Services - Letters
Transport Services – Parcels, logistics
Financial Services – Savings Bank,Money Order, insurance
Premium value added services – speed post, business post Social empowerment services – old age pension, NREGS Internal processes ERP
April 2010Slide 8
… the success so far
Largest postal network in the world with 1.55 lakh Post Offices of which 89% are in the rural areas
“Post Office serves an area of 21.2 sq. km. & population of 7,166”
The high speed express service delivery of letters / posts with online status tracking
Most convenient way to pay bills under one roof
Bridging the digital divide by combining the speed e-mail with the reliability of a Postman
Instant domestic Money Transfer Service now available in 1096 post offices across the country
Electronic information about delivery of articles through e-mail, web site or electronic web-based access to the senders
Computerization of the Post Office Saving Bank for Anywhere , Anytime banking
EMS Speed Post
E-Payment
E-Post
Instant Money Order Service
e-Intimation of Delivery
E-Banking
Low premium high bonus Insurance productsPostal Life Insurance
April 2010Slide 9
Progress so far
Govt provisioned INR 1800 Crore for the 5 year plan
PMU established
Advisory committee in place
Appointed consultant for the project
As-Is study over
Benchmarking against leaders
To-Be state defined
High level solution architecture finalised
Process is on for preparing various RFPs
April 2010Slide 10
Success Factors - Desirable
Shared vision of the organisation
Key committed and empowered people
Sense of responsibility towards users
Ethical conduct
Driven by professional reasoning
Technical know how
April 2010Slide 11
Key Decisions Taken
Role of consultant – till the end of the project Committee on Rural Connectivity
Use as much existing infrastructure as possible Avoid use of customised hardware
Distribution of work among different vendors Big-bang approach
April 2010Slide 12
Key Concerns
Rural connectivity Power availability in rural Bharat Capability of India Post officers Capability of consultants and vendors Readiness of the organisation for change Business model – BOO/BOOT/PPP?