INDEX SECTION/ID Page...MIS105 540 Code of Practice for Information Security Controls (ISO standard...

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INDEX SECTION/ID Page

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“Payment In Full”, Partial Payment Checks Marked .............................................. ACT113 173 27002:2013 – Code of Practice for Information Security Management ................. MIS103 533 27002:2013 – Code of Practice for Information Security Management ................. MIS104 544 27002:2013 – Code of Practice for Information Security Management ................. MIS105 550 27002:2013 – Code of Practice for Information Security Management ................. MIS106 559 9001:2008 (ISO standard) – Quality Management System Requirements .............. MIS105 550 9001:2008 (ISO standard) – Quality Management System Requirements .............. MIS107 567

A

Absence Request and Notification ........................................................................... PNL107 702 Absence Request .................................................................................................. PNL107-1 705 Acceptable Use – Computers and Internet ............................................................... MIS106 557 Access Control ........................................................................................................ SAO105 860 Access Controls ...................................................................................................... SAO102 842 Accommodations, Public ......................................................................................... PNL101 660 Account Codes, Sample ....................................................................................... ACT108-1 139 Accounting Manager ................................................................................................. JD0010 931 Accounting/Billing ................................................................................................. SMK108 811 Accounts Payable, Documenting ............................................................................ ACT101 92 Accounts Payable, Payment of ............................................................................... ACT101 93 Accounts Receivable Collection Control Form ................................................... FCR101-1 461 Accounts Receivable Write-off Authorization .................................................... ACT111-3 165 Accounts Receivable ............................................................................................... ACT111 158 Accounts, Description and Definition of ................................................................ ACT108 136 Accounts, Design of ................................................................................................ ACT108 135 Accounts, Seriously Delinquent or Unresponsive ................................................... FCR101 459 Acknowledgement form, System Trouble ............................................................ MIS108-2 579 Acknowledgement, Company E-mail Policy ........................................................ MIS107-1 569 Acknowledgement, Company Policy and Procedure ........................................... PNL104-5 689 Acknowledgement, Computer & Internet Usage Policy ....................................... MIS106-1 561 Acquisitions ............................................................................................................ ACT110 149 Action Plan, Workplace Safety ............................................................................ PNL114-3 765 Action, Corrective .................................................................................................. MFG110 642 Actions, Disciplinary ............................................................................................... PNL102 667 Actions, Immediate ................................................................................................ DMP105 337 Activity, Criteria for Daily ...................................................................................... SAO104 853 Acts, Unlawful (re, FMLA) ..................................................................................... PNL105 692 Acute hazardous waste ............................................................................................ ENV102 433 ADA – Americans with Disabilities Act .................................................................. PNL110 723 ADA – Background ................................................................................................. PNL101 655 ADA (Americans with Disabilities Act) ................................................................ ADM105 227 ADA, Enforcement of .............................................................................................. PNL101 662 ADA, Who is Covered by ........................................................................................ PNL101 656 Adding Non-Standard Software to the COE ............................................................ MIS102 526 Additional Information Sources ................................................................ MANUAL PREP 69 Addressing Your Audience, Communication and .................................... MANUAL PREP 71 ADEA – Age Discrimination in Employment Act .................................................. PNL110 723 Adjustments and Journal Entries............................................................................. ACT103 105 Adjustments, Pay ..................................................................................................... PNL108 708 Adjustments, Salary ................................................................................................. PNL109 716 Administration, Sales ............................................................................................. SMK108 809 Advance Notice and Medical Certification .............................................................. PNL105 691 Advances, Pay .......................................................................................................... PNL108 709


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Advertising Planning Schedule / Diary .................................................................. SMK103 788 Advertising Sources ............................................................................................... SMK103 787 Age Discrimination in Employment Act (ADEA) ...................................................PNL110 723 Agencies, Emergency Services and Related ....................................................... DMP102-1 301 Agreement, Drug-Free Workplace Policy............................................................ PNL102-1 669 Agreements, Service .............................................................................................. DMP102 301 Air Pollution ............................................................................................................ ENV103 449 Alarm System .......................................................................................................... SAO101 838 Alarm System/Vendor, Guidelines for Selecting an ............................................ SAO105-1 863 Alcohol and Drugs ...................................................................................................PNL113 735 Alternate Signaling, Redundant or .......................................................................... SAO101 839 Alternate Sites ........................................................................................................ DMP105 339 Americans with Disabilities Act (ADA) ................................................................ ADM105 227 Americans with Disabilities Act (ADA) ..................................................................PNL110 723 Analysis, Competitive ............................................................................................ SMK103 788 Analysis, Market .................................................................................................... SMK103 786 Analysis, Qualitative .............................................................................................. SMK103 785 Analysis, Quantitative ............................................................................................ SMK103 785 Analysis, Risk ......................................................................................................... SAO106 865 Analysis, Trend ....................................................................................................... CSV102 264 Analysis, Worksite ...................................................................................................PNL114 741 Announcement Protocol, Inspection ...................................................................... MFG104 602 Annual Risk Assessment and Evaluation ............................................................... DMP101 293 Answering and Directing Calls .............................................................................. ADM108 241 Answering Techniques and Etiquette .................................................................... ADM108 239 Anti-Tampering Act (USA) ...................................................................................... SPI101 873 Appealing Assessments............................................................................................FCR107 495 Applicable Sales Tax Rates.................................................................................... SMK101 773 Application Forms, Copyright (Table) ................................................................... SMK102 779 Application .............................................................................................................. ACT105 120 Application, Credit ...................................................................................................FCR105 477 Application, Credit ............................................................................................... FCR105-1 481 Application, Employment .................................................................................... PNL104-2 681 Application, Patent .................................................................................................. ENG106 392 Application, Pesticide ............................................................................................. ENV101 430 Applications (Loan), Preparation of .........................................................................FCR102 464 Appraisal (Self), Employee .................................................................................. PNL109-1 717 Appraisal Guidelines, Performance .........................................................................PNL109 713 Appraisal Process .....................................................................................................PNL109 714 Appraisal, Performance ........................................................................................ PNL109-2 719 Approval (Credit), Request for ............................................................................ FCR105-2 483 Approval and Distribution, Job Description .......................................................... ADM105 225 Approval and Implementation, Labeling ................................................................ ENG103 369 Approval Form for Labels and Labeling .............................................................. ENG103-1 369 Approval/Rejection, Credit ......................................................................................FCR105 479 Approved Component ............................................................................................ MFG102 587 Approved Suppliers ............................................................................................... MFG102 587 Approved Training Programs...................................................................................PNL112 729 Approved Vendor List ........................................................................................... SPI106-1 915 Approved Vendor Notification Form ..................................................................... SPI106-2 917 Approved Vendors .................................................................................................... SPI106 911 Arbitration .............................................................................................................. ADM102 203 Areas of Inspection ................................................................................................ MFG104 604 Arrangements (Travel) Form ............................................................................. ADM109-1 249 Arrangements, Travel............................................................................................. ADM109 243 Asbestos Management ............................................................................................ ENV103 450 Assembly Manuals, Preparation of ........................................................................ MFG101 583


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Assembly ............................................................................................................... MFG109 639 Assessment of Capital Requirements ....................................................................... FCR102 463 Assessment, IT Asset Standards .............................................................................. MIS101 514 Assessments, Appealing .......................................................................................... FCR107 495 Assessments, Review of ........................................................................................... FCR107 493 Asset (Capital) Requisition Form ........................................................................ ACT110-1 153 Asset (IT) Configuration Worksheet..................................................................... MIS101-2 521 Asset (IT) Standards Assessment ............................................................................. MIS101 514 Asset (IT) Standards Development .......................................................................... MIS101 513 Asset (IT) Standards Exception Request .............................................................. MIS101-3 523 Asset (IT) Standards Implementation ...................................................................... MIS101 514 Asset (IT) Standards List ...................................................................................... MIS101-1 517 Asset Disposition Form ........................................................................................ ACT110-2 155 Asset Records.......................................................................................................... ACT110 151 Assets ...................................................................................................................... ACT114 177 Assignment, Model Number Designation and ....................................................... SMK104 791 Assignment/Recordkeeping, Part Number ............................................................. MFG107 633 At Will, Employment ............................................................................................... PNL103 673 Audit Checklist, Quality Assurance .................................................................... MFG110-1 645 Audit Guide ............................................................................................................ MFG110 641 Audit Process ......................................................................................................... MFG110 642 Audit Records ........................................................................................................ MFG110 642 Audit Selection Process ......................................................................................... MFG104 601 Authority, Structure of Corporate .......................................................................... ADM101 186 Authorization (Form) and Printing ........................................................................ ADM104 218 Authorization (Returned Goods) Form ............................................................... SMK106-1 801 Authorization and Change Control ......................................................................... ENG104 375 Authorization of Proxy to Vote Shares .............................................................. ADM101-3 195 Authorization ............................................................................................ MANUAL PREP 81 Authorization, Accounts Receivable Write-off.................................................... ACT111-3 165 Authorized Check Signers ...................................................................................... ACT107 129 Authorized Use of Prescription Medicine ................................................................ PNL102 666 Awareness Program, Drug ....................................................................................... PNL102 666

B

Background and Hiring ........................................................................................... SAO103 845 Background and Management Philosophy, Business Plans ..................................... FCR104 471 Background, ADA ................................................................................................... PNL101 655 Banking Policy and Arrangements .......................................................................... FCR103 468 Banking Relations .................................................................................................... FCR103 467 Basic (Guard) Training Program............................................................................. SAO104 853 Basis of Tax ........................................................................................................... SMK101 773 Behavior, Employee ................................................................................................. PNL103 673 Behavior, Unacceptable ........................................................................................... PNL111 729 Benchmarking ........................................................................................................ MFG105 617 Benefits (Job) and Protection ................................................................................... PNL105 692 Benefits Enrollment ................................................................................................. PNL106 696 Bill of lading (definition) .......................................................................................... SPI105 907 Bill of Materials Form Example ......................................................................... MFG102-1 591 Bill of Materials ..................................................................................................... MFG102 587 Bill of Materials ..................................................................................................... MFG106 625 Bill of Materials, Change to ................................................................................... MFG102 588 Bill of Materials, Contents of ................................................................................. MFG102 587 Bill of Materials, Preparation of ............................................................................ MFG102 587 Billing of Tax ......................................................................................................... SMK101 775 Billing, Accounting ................................................................................................ SMK108 811


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Billings, Legal ........................................................................................................ ADM102 204 Biweekly Time Sheet ........................................................................................... PNL108-1 711 Board of Directors’ Meeting, Minutes of ........................................................... ADM101-5 201 BOM – Bill of Materials ........................................................................................ MFG102 587 BOM – Bill of Materials ........................................................................................ MFG106 625 Breaks and Lunch Time ...........................................................................................PNL113 735 Building Exteriors ................................................................................................... SAO102 842 Business Plan Preparation ........................................................................................FCR104 472 Business Plans – Background and Management Philosophy ...................................FCR104 471 Business Plans – Development and Format .............................................................FCR104 472 Business Reply Cards and Letters .......................................................................... SMK107 805

C

Calibration and Recalibration ................................................................................ MFG103 594 Calibration Record .............................................................................................. MFG103-1 599 Calibration .............................................................................................................. MFG103 593 Calibration, Control of Subcontractor .................................................................... MFG103 596 Calls (Sales), Incoming .......................................................................................... SMK107 805 Calls, Answering and Directing ............................................................................. ADM108 241 Calls, Personal Telephone ........................................................................................PNL113 737 Capital Asset Requisition form ............................................................................ ACT110-1 153 Capital Requirements, Assessment of ......................................................................FCR102 463 Capitalization .......................................................................................................... ACT109 147 Cards and Letters, Business Reply ......................................................................... SMK107 805 Cash (Petty) Draws ................................................................................................. ACT112 168 Cash (Petty) Replenishment .................................................................................... ACT112 168 Cash Flow Report, Six-Week...................................................................................FCR110 506 Cash Flow Report, Six-Week............................................................................... FCR110-2 509 Cashing Paychecks ...................................................................................................PNL108 709 Cause, Investigating the ......................................................................................... MFG111 648 CCPA – Consumer Credit Protection Act ................................................................PNL103 674 Certification, Advance Notice and Medical .............................................................PNL105 691 CESQG (conditionally exempt small quantity generator) ...................................... ENV102 434 Change Control (Document), Engineering Change Notice and .............................. ENG102 359 Change Control, Authorization and ........................................................................ ENG104 375 Change Notice (Engineering) and Document Change Control ............................... ENG102 369 Change Notice, Personnel .................................................................................... PNL104-4 687 Change to a Bill of Materials ................................................................................. MFG102 588 Changes, E-Mail Policy ........................................................................................... MIS107 566 Changes, Request for Design and/or Process .......................................................... ENG102 357 Chart, Employment Interview Questions ............................................................. PNL104-3 683 Check Request Form ............................................................................................ ACT106-1 127 Check Signers, Authorized ..................................................................................... ACT107 129 Checklist (Design Completion) for Electromechanical Devices .......................... ENG107-1 401 Checklist (Design Completion) for Non-Electromechanical Devices ................. ENG107-2 405 Checklist, Compliance Self-Inspection ................................................................ ENV102-3 443 Checklist, Employee Hiring Packet ..................................................................... SAO103-1 849 Checklist, Hazardous Waste Determination ........................................................ ENV102-1 439 Checklist, Product Design Review ....................................................................... ENG108-1 417 Checklist, Quality Assurance Audit .................................................................... MFG110-1 645 Checklist, Trade Show ........................................................................................ SMK110-2 825 Checklist, Trade Show/Exhibit Supply ............................................................... SMK110-3 827 Checklist, Workplace Safety Self-Inspection ...................................................... PNL114-2 751 Checks, Manual, and COD Payments ..................................................................... ACT101 94 Checks, Partial Payment, Marked "Payment In Full" ............................................. ACT113 97 Checks, Redeposited ............................................................................................... ACT102 98


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Checks, Returned .................................................................................................... ACT102 98 Checks, Unsigned ................................................................................................... ACT113 173 Chemicals (List of Hazardous) and MSDS Index ................................................ PNL114-5 769 Chief Financial Officer (CFO) .................................................................................. JD0150 935 Chronological Log of Emergency Events ........................................................... DMP104-2 333 Civil Rights Act ....................................................................................................... PNL110 723 Civil Rights Act ....................................................................................................... PNL111 727 Claim, Filing a ......................................................................................................... PNL106 699 Claims, Freight .......................................................................................................... SPI105 908 Classification System ............................................................................................. MFG107 634 Classification, Hazardous Waste Generator ............................................................ ENV102 434 Classifications, Employee Pay ................................................................................. PNL108 707 Clean Air Act ........................................................................................................... PNL114 747 Clean Water Act ....................................................................................................... PNL114 747 Cleaning and Organization of Inventory Areas ........................................................ SPI102 878 Clock, Julian .......................................................................................................... MFG108 638 Closeout Meeting and Post-Inspection .................................................................. MFG104 604 Closing .................................................................................................................... ACT104 114 Closure, Verification and ....................................................................................... MFG111 649 COBIT Control Objectives, Management Guidelines, and Maturity Models .......... MIS105 550 COBRA – Consolidated Omnibus Budget Reconciliation Act ................................ PNL106 700 COBRA – Consolidated Omnibus Budget Reconciliation Act ................................ PNL110 723 COD Payments, Manual Checks and ...................................................................... ACT101 93 Code of Practice for Information Security Controls (ISO standard 27002:2013) .... MIS103 533 Code of Practice for Information Security Controls (ISO standard 27002:2013) .... MIS104 544 Code of Practice for Information Security Controls (ISO standard 27002:2013) .... MIS105 540 Code of Practice for Information Security Controls (ISO standard 27002:2013) .... MIS106 559 Code, Dress .............................................................................................................. PNL113 736 COE, Adding Non-Standard Software to the ........................................................... MIS102 526 Collection (Accounts Receivable) Control Form ................................................. FCR101-1 461 Collection Process .................................................................................................... FCR101 457 Common carrier (definition) ..................................................................................... SPI105 907 Communication and Addressing Your Audience ..................................... MANUAL PREP 71 Communication Program, Hazard............................................................................ PNL114 743 Communication, Effective ........................................................................ MANUAL PREP 71 Communication, Improve ......................................................................................... INTRO 36 Community Trademark (CTM – EU) .................................................................... SMK102 782 Company E-mail Policy Acknowledgement ......................................................... MIS107-1 569 Company Functions ............................................................................................... DMP105 337 Company Jurisdiction, Sales Outside of ................................................................ SMK101 774 Company Policy and Procedure Acknowledgement ............................................ PNL104-5 689 Company Property ................................................................................................... PNL113 735 Company Vehicle Maintenance .............................................................................. ENV101 431 Competitive Analysis ............................................................................................. SMK103 788 Complaint from a Customer, Receiving a Contact ................................................. CSV102 262 Complaint of Sexual Harassment ............................................................................. PNL111 726 Complaint ................................................................................................................ CSV102 261 Complaints, Grievances and .................................................................................... PNL113 736 Completion, Design ................................................................................................ ENG107 395 Compliance Self-Inspection Checklist ................................................................. ENV102-3 443 Compliance Self-Inspection .................................................................................... ENV102 435 Compliance ............................................................................................................ MFG105 617 Component, Approved ........................................................................................... MFG102 587 Computer / Internet Usage Policy Acknowledgement .......................................... MIS106-1 561 Computer and Internet Usage – Penalties ................................................................ MIS106 559 Computer and Internet Usage – Security ................................................................. MIS106 559 Computer Security Incident Handling Guide (NIST Special Publication 800-61) .. MIS103 533


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Computers and Internet, Acceptable Use ................................................................. MIS106 557 Computers and Internet, Inappropriate Use ............................................................. MIS106 558 Conditionally Exempt Small Quantity Generator (CESQG) .................................. ENV102 434 Conditions, Out-of-Tolerance ................................................................................ MFG103 596 Conduct During Inspection .................................................................................... MFG104 603 Conduct, Professional (Sales) ................................................................................ SMK109 814 Conferences, News Releases and ........................................................................... SMK105 794 Confidential Information, Ethics and .......................................................................PNL103 672 Configuration (IT Asset) Worksheet ..................................................................... MIS101-2 521 Conservation, Energy .............................................................................................. ENV101 430 Considerations in Writing Your Manual ................................................... MANUAL PREP 68 Considerations, Security ......................................................................................... SAO102 841 Consolidated Omnibus Budget Reconciliation Act (COBRA) ................................PNL106 700 Consolidated Omnibus Budget Reconciliation Act (COBRA) ................................PNL110 723 Consumer Credit Protection Act (CCPA) ................................................................PNL103 674 Contact / Complaint from a Customer, Receiving .................................................. CSV102 262 Contact, Customer Service ................................................................................... CSV102-1 267 Content, Format and – Job Description ................................................................. ADM105 229 Content, Operation/Service Manuals ...................................................................... ENG105 385 Contents of a Bill of Materials ............................................................................... MFG102 587 Contents, Product ...................................................................................................... INTRO 40 Control Form, Accounts Receivable Collection .................................................. FCR101-1 461 Control of Subcontractor Calibration ..................................................................... MFG103 596 Control, Access ....................................................................................................... SAO105 860 Control, Authorization and Change ........................................................................ ENG104 375 Control, Drawing .................................................................................................... ENG101 355 Control, Fund .......................................................................................................... ACT112 167 Control, Hazard Prevention and ...............................................................................PNL114 742 Control, Label ......................................................................................................... ENG103 367 Controls, Access ..................................................................................................... SAO102 842 Controls, Environmental ......................................................................................... SAO105 860 Conversion of Coverage, Termination and ..............................................................PNL106 699 Copyright (definition) ............................................................................................ SMK102 777 Copyright (Digital Millennium) Act ...................................................................... SMK102 783 Copyright Application Forms (Table) .................................................................... SMK102 779 Copyright Notice .................................................................................................... SMK102 778 Copyright Registration ........................................................................................... SMK102 779 Copyright Term Extension Act .............................................................................. SMK102 783 Copyrights .............................................................................................................. SMK102 778 Corporate Authority, Structure of .......................................................................... ADM101 186 Corrective Action Request .................................................................................. MFG111-1 651 Corrective Action ................................................................................................... MFG110 642 Corrective Action ................................................................................................... MFG111 642 Corrective Action, Initiating .................................................................................. MFG111 648 Corrective Action, Taking...................................................................................... MFG111 648 Corrective Measures (re, Sexual Harassment) .........................................................PNL111 726 Cost and Premiums – Health Care ...........................................................................PNL106 695 Cost, Standard ........................................................................................................ MFG102 587 Counting Procedures and Instructions (Inventory) ................................................... SPI102 878 Coverage, Health Care .............................................................................................PNL106 696 Coverage, Termination and Conversion of ..............................................................PNL106 699 Coverage, Warranty ................................................................................................ CSV106 283 Create Policies and Procedures Quickly ................................................................... INTRO 38 Credit Application ....................................................................................................FCR105 477 Credit Application ................................................................................................ FCR105-1 481 Credit Approval, Request for ............................................................................... FCR105-2 483 Credit Approval/Rejection .......................................................................................FCR105 479


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Credit Department .................................................................................................. SMK108 810 Credit Inquiry ....................................................................................................... FCR105-3 485 Credit Investigations ................................................................................................ FCR105 478 Criteria for Daily Activity ....................................................................................... SAO104 853 CSR (customer service rep) .................................................................................... CSV102 263 CTM (community trademark – EU) ....................................................................... SMK102 782 Current Filing System ............................................................................................ ADM103 207 Customer Satisfaction Survey .............................................................................. CSV101-1 257 Customer Service Contact .................................................................................... CSV102-1 267 Customer Service Log .......................................................................................... CSV102-2 269 Customer Service Manager ....................................................................................... JD0250 941 Customer Service Representative (CSR) ................................................................ CSV102 261 Customer Service Satisfaction Report ................................................................. CSV103-1 273 Customer Service ................................................................................................... SMK108 811 Customer, Receiving a Contact/Complaint from .................................................... CSV102 262 Customer/Reference List ....................................................................................... SMK103 788 Cut-Off, Year End ..................................................................................................... SPI102 878

D

Daily Activity, Criteria for ...................................................................................... SAO104 853 Date, Julian ............................................................................................................ MFG108 638 Deduction (Payroll) Plan .......................................................................................... FCR106 488 Deduction (Payroll) Stock Purchase .................................................................... FCR106-2 491 Deductions, Payroll .................................................................................................. PNL108 708 Defense (Malware) Plan .......................................................................................... MIS104 543 Defense Plan (Malware) Review ............................................................................. MIS104 544 Defense Plan Update, (Malware) ............................................................................. MIS104 544 Defense Planning, (Malware) .................................................................................. MIS104 542 Defining the Format and Organization of Your Manual ........................... MANUAL PREP 73 Delinquent (Seriously) or Unresponsive Accounts .................................................. FCR101 459 Deming Cycle ........................................................................................................ MFG105 622 Department Reporting Summary ....................................................................... ADM107-1 236 Department, Choose Your ........................................................................................ INTRO 40 Deposit .................................................................................................................... ACT105 120 Depreciation ............................................................................................................ ACT109 148 Description and Definition of Accounts ................................................................. ACT108 136 Design and Materials, Packaging .............................................................................. SPI101 871 Design and/or Process Changes, Request for .......................................................... ENG102 357 Design Completion Checklist for Electromechanical Devices ............................ ENG107-1 401 Design Completion Checklist for Non-Electromechanical Devices .................... ENG107-2 405 Design Completion ................................................................................................. ENG107 395 Design Documentation, Product ............................................................................. ENG108 419 Design Features ......................................................................................... MANUAL PREP 74 Design of Accounts ................................................................................................. ACT108 135 Design Planning ...................................................................................................... ENG108 415 Design Review and Verification ............................................................................. ENG108 414 Design Review Checklist, Product....................................................................... ENG108-1 417 Design Transfer and Documentation ...................................................................... ENG107 396 Designation and Assignment, Model Number ....................................................... SMK104 791 Designation, Part Number ...................................................................................... MFG107 633 Designs, Qualifying Ideas or ................................................................................... ENG106 391 Destruction, Record ............................................................................................... ADM103 208 Detailed Inspection ................................................................................................... SPI104 898 Detection, Fire......................................................................................................... SAO105 859 Detection, Intrusion ................................................................................................. SAO105 859 Determination (Hazardous Waste) Sheet ............................................................. ENV102-2 441


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Determination (Order) and Requisition .................................................................... SPI103 885 Determination, Hazardous Waste ........................................................................... ENV102 433 Development and Format – Business Plans .............................................................FCR104 472 Development and Format, Form ............................................................................ ADM104 217 Development Process, Manual .................................................................. MANUAL PREP 51 Development, E-Mail Policy.................................................................................... MIS107 566 Development, IT Asset Standards ............................................................................ MIS101 513 Development, Product ............................................................................................. ENG108 412 Development, Quality Management System.......................................................... MFG105 622 Development, Report ............................................................................................. ADM107 235 Device Master Record Contents .......................................................................... ENG104-1 377 Device Master Record Index (example) .............................................................. ENG104-2 381 Device Master Record, Preparation of .................................................................... ENG104 371 Device Specification (example) ........................................................................... ENG104-3 388 Devices, Electromechanical, Design Completion Checklist for .......................... ENG107-1 401 Devices, Motion Sensing ........................................................................................ SAO101 838 Devices, Non-Electromechanical, Design Completion Checklist for .................. ENG107-2 405 Diagnosis, Troubleshooting/Problem ...................................................................... CSV102 263 Digital Millennium Copyright Act ......................................................................... SMK102 783 Directing Calls, Answering and ............................................................................. ADM108 241 Director of Quality .................................................................................................... JD0300 943 Directors Meetings and Minutes ............................................................................ ADM101 188 Directors’ (Board of) Meeting, Minutes of ........................................................ ADM101-5 188 Directors’ (Board of) Meeting, Minutes of ........................................................ ADM101-5 188 Disability ................................................................................................................ ADM105 223 Disaster Management Plan Test .......................................................................... DMP101-1 299 Disaster Management Team ................................................................................... DMP101 291 Disaster Recovery Log ........................................................................................ DMP105-5 351 Disciplinary Actions ................................................................................................PNL102 667 Discrepancies - Rejection and Disposition ............................................................... SPI104 898 Disposal, Refrigerant .............................................................................................. ENV101 431 Disposition - Rejection, Discrepancies, and ............................................................. SPI104 898 Disposition Form, Asset ....................................................................................... ACT110-2 155 Disposition, Rejection and ..................................................................................... MFG109 640 Dispositions ............................................................................................................. ACT110 150 Disqualification/Reevaluation, Vendor ..................................................................... SPI106 912 Distribution ............................................................................................................. ACT111 158 Distribution, Approval and – Job Description ....................................................... ADM105 229 Distribution, Product ................................................................................................. SPI101 873 Distribution, Production and ..................................................................... MANUAL PREP 82 Document Change Control, Engineering Change Notice and................................. ENG102 353 Document Change Control, Engineering Change Notice .................................... ENG102-2 359 Document Revisions ................................................................................. MANUAL PREP 68 Documentation, Design Transfer and ..................................................................... ENG107 396 Documentation, Product Design ............................................................................. ENG108 415 Documenting Accounts Payable ............................................................................. ACT101 92 Documenting the Development of an Idea or Invention ......................................... ENG106 392 Domestic Terrorism ................................................................................................ SAO106 866 Doors, Windows, and Entryways ............................................................................ SAO101 837 Drawing Control ..................................................................................................... ENG101 355 Drawing Requirements ........................................................................................... ENG101 355 Draws, Petty Cash ................................................................................................... ACT112 167 Dress Code ...............................................................................................................PNL113 736 Drug Awareness Program ........................................................................................PNL102 666 Drug-Free Workplace – General ..............................................................................PNL102 665 Drug-Free Workplace Policy Agreement............................................................. PNL102-1 669 Drugs, Alcohol and ..................................................................................................PNL113 735


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Duress, Panic........................................................................................................... SAO105 860 Duties and Responsibilities .................................................................................... DMP105 338

E

Economic order quantity (EOQ) ............................................................................... SPI103 885 Editing Files .............................................................................................. MANUAL PREP 65 Effective Communication ......................................................................... MANUAL PREP 71 Electromechanical Devices, Design Completion Checklist for ........................... ENG107-1 401 Eligibility for Reimbursement ................................................................................. PNL112 729 Eligibility ................................................................................................................. PNL106 695 E-Mail Policy Changes ............................................................................................ MIS107 566 E-Mail Policy Development..................................................................................... MIS107 566 E-Mail Policy Implementation ................................................................................. MIS107 566 E-Mail Policy Review .............................................................................................. MIS107 566 E-Mail, Internet and - Etiquette ............................................................................... MIS106 558 Emergencies, Medical .............................................................................................. PNL114 744 Emergency Activity Log ........................................................................................ DMP104 328 Emergency Planning, Foreign Travel and ............................................................... SAO106 866 Emergency Services and Related Agencies List ................................................. DMP102-1 303 Emergency Services ............................................................................................... DMP102 301 Employee Behavior .................................................................................................. PNL103 673 Employee Hiring Packet Checklist ...................................................................... SAO103-1 849 Employee Lists....................................................................................................... DMP104 325 Employee Orientation, Hiring and ........................................................................... PNL104 676 Employee Pay Classifications .................................................................................. PNL108 707 Employee Personal Profile .................................................................................. DMP104-1 329 Employee Recruitment ............................................................................................. PNL104 676 Employee Retirement Income Security Act (ERISA) ............................................. PNL103 674 Employee Retirement Income Security Act (ERISA) ............................................. PNL108 709 Employee Retirement Income Security Act (ERISA) ............................................. PNL110 723 Employee Self-Appraisal ..................................................................................... PNL109-1 717 Employment – General ............................................................................................ PNL103 671 Employment Application ..................................................................................... PNL104-2 581 Employment at Will ................................................................................................. PNL103 673 Employment Interview Questions Chart .............................................................. PNL104-3 683 Employment Issues .................................................................................................. PNL101 657 Energy Conservation ............................................................................................... ENV101 430 Enforcement of FMLA ............................................................................................ PNL105 692 Enforcement of the (ADA) Act ................................................................................ PNL101 662 Engineering Action, Request for (ENG102-1)..................................................... ENG102-1 361 Engineering Change Notice / Document Change Control ................................... ENG102-2 363 Engineering Change Notice and Document Change Control ................................. ENG102 359 Engineering Manager ................................................................................................ JD0370 946 Enrollment, Benefits ................................................................................................ PNL106 696 Entertainment and Business Gift Expense Report ............................................. ADM109-3 253 Entries, Loading ...................................................................................................... SAO102 842 Entryways - Doors, Windows, and ......................................................................... SAO101 837 Environmental Controls .......................................................................................... SAO105 860 Environmental Management Action Plan ............................................................ ENV102-4 447 EOQ (Economic Order Quantity) ............................................................................. SPI103 885 Equal Employment Opportunity Commission (EEOC) ........................................... PNL110 723 Equal Employment Opportunity .............................................................................. PNL103 671 Equal Pay Act .......................................................................................................... PNL110 723 Equipment Request From Inventory ................................................................... SMK110-4 829 Equipment, Supplies and ....................................................................................... DMP103 321 Equity, Liabilities and Stockholders’ ...................................................................... ACT114 179


600 Index of 28


ERISA – Employee Retirement Income Security Act .............................................PNL103 674 ERISA – Employee Retirement Income Security Act .............................................PNL108 709 ERISA – Employee Retirement Income Security Act .............................................PNL110 723 Ethics and Confidential Information ........................................................................PNL103 672 Etiquette, Answering Techniques and ................................................................... ADM108 239 Etiquette, Internet and E-Mail .................................................................................. MIS106 558 Evacuation .............................................................................................................. DMP105 339 Evaluation (Review), IT User-Staff Training Plan .................................................. MIS105 549 Evaluation, Trade Show/Exhibit ............................................................................ SMK110 821 Events, Chronological Log of Emergency .......................................................... DMP104-2 333 Exception Request, IT Asset Standards ................................................................... MIS101 523 Executives’ Home and Family ................................................................................ SAO106 866 Exercise (Stock Option) Letter sample ....................................................................FCR106 489 Exercise, Notification of ..........................................................................................FCR106 487 Exhibit (Trade Show) Evaluation .......................................................................... SMK110 821 Exhibit (Trade Show) Supply Checklist ................................................................ SMK110 827 Exhibiting (trade shows/exhibits) .......................................................................... SMK110 820 Exhibits, Planning Trade Shows & ........................................................................ SMK110 819 Expedited shipments ............................................................................................... CSV105 281 Expense Guidelines ................................................................................................ ADM109 244 Expense Report Preparation and Reimbursement .................................................. ADM109 246 Expense Report, Entertainment and Business Gift ............................................ ADM109-3 253 Expense Report, Travel and Miscellaneous ....................................................... ADM109-2 251 Expenses ................................................................................................................. ACT114 180 Express Mail / Package Delivery ........................................................................... ADM106 232 Exteriors, Building .................................................................................................. SAO102 842

F

Fair Labor Standards Act (FLSA) ............................................................................PNL103 674 Fair Labor Standards Act (FLSA) ............................................................................PNL108 709 Fair Packaging and Labeling Act .............................................................................. SPI101 874 Family and Medical Leave Act (FMLA) .................................................................PNL103 674 Family and Medical Leave Act (FMLA) .................................................................PNL105 692 Family and Medical Leave Act (FMLA) .................................................................PNL106 700 FDA's Two-Track GMP Inspection Strategy and Compliance Program ............... MFG104 609 Features, Design ........................................................................................ MANUAL PREP 74 Fees, Tuition and – Reimbursement ........................................................................PNL112 730 File Index, Master .............................................................................................. ADM103-1 211 File Properties and Style Formats ............................................................. MANUAL PREP 65 Files and Records, Personnel ...................................................................................PNL103 673 Files, Editing ............................................................................................. MANUAL PREP 65 Files, Parts .............................................................................................................. MFG106 626 Files, Vendor ............................................................................................................. SPI106 913 Filing a Claim ..........................................................................................................PNL106 699 Filing System, Current ........................................................................................... ADM103 207 Final Paychecks .......................................................................................................PNL108 709 Financial Report, Weekly ........................................................................................FCR110 506 Financial Report, Weekly .................................................................................... FCR110-1 507 Finished Goods ...................................................................................................... MFG109 639 Finished Product Release ..................................................................................... ENG107-3 407 Fire Detection .......................................................................................................... SAO105 859 FLSA – Fair Labor Standards Act ...........................................................................PNL103 674 FLSA – Fair Labor Standards Act ...........................................................................PNL108 709 FMLA – Family and Medical Leave Act .................................................................PNL103 674 FMLA – Family and Medical Leave Act .................................................................PNL105 692 FMLA – Family and Medical Leave Act .................................................................PNL106 700


600 Index of 28


FMLA, Enforcement of ........................................................................................... PNL105 692 Follow-up, Post-Sale ............................................................................................... CSV104 275 Follow-up, Post-Service .......................................................................................... CSV103 271 Follow-Up, Purchase Order ................................................................................... SPI103-4 895 Follow-up, Satisfaction Survey ............................................................................... CSV101 257 Food and Drugs Act and Regulations (Canada) ........................................................ SPI101 874 Food, Drug, and Cosmetic (FD&C) Act .................................................................. PNL114 747 Foreign Travel and Emergency Planning ................................................................ SAO106 866 Format and Content, Job Description .................................................................... ADM105 229 Format and Organization of Your Manual, Defining the .......................... MANUAL PREP 73 Format ....................................................................................................... MANUAL PREP 77 Format, Form Development and ............................................................................ ADM104 217 Format, Reconciliation ............................................................................................ ACT103 104 Format, Style and ..................................................................................... MANUAL PREP 67 Forms Index and Manual ....................................................................................... ADM104 218 Freedom of Information Act .................................................................................. SMK102 783 Freight Claims ........................................................................................................... SPI105 908 Full warranty (definition) ........................................................................................ CSV106 283 Functions, Company .............................................................................................. DMP105 337 Fund Control ........................................................................................................... ACT112 167

G

Gap Analysis .......................................................................................................... MFG105 617 Garnishments ........................................................................................................... PNL108 709 General Workplace Safety Rules ......................................................................... PNL114-4 767 Generator (Hazardous Waste) Classification .......................................................... ENV102 434 Generator................................................................................................................. ENV102 433 Generator, Conditionally Exempt Small-Quantity (CESQG) ................................. ENV102 434 Generator, Large Quantity (LQG) .......................................................................... ENV102 435 Generator, Small Quantity (SQG) ........................................................................... ENV102 435 Gift (Business) Expense Report, Entertainment and.......................................... ADM109-3 253 GMP – Good Manufacturing Practice ................................................................... MFG103 593 GMP – Good Manufacturing Practice ................................................................... MFG104 601 GMP Inspection Strategy and Compliance Program, FDA Two-Track ................ MFG104 609 Good Manufacturing Practice (GMP) .................................................................... MFG103 593 Good Manufacturing Practice (GMP) .................................................................... MFG104 601 Good Manufacturing Practices Regulation (FD&C Act, sec. 520) ........................ MFG103 593 Good Manufacturing Practices Regulation (FD&C Act, sec. 520) ........................ MFG104 601 Goods (Received), Stocking ..................................................................................... SPI104 899 Goods (Returned) Authorization form ................................................................ SMK106-1 801 Goods, Finished ..................................................................................................... MFG109 639 Goods, Receiving ...................................................................................................... SPI104 898 Goods, Shipping ........................................................................................................ SPI105 908 Gramm-Leach-Bliley Act ........................................................................................ MIS106 559 Grievances and Complaints ..................................................................................... PNL113 736 Guide to Malware Incident Prevention and Handling (NIST) ................................. MIS104 544 Guide, Audit ........................................................................................................... MFG110 641 Guide, Telephone Users’ ....................................................................................... ADM108 242 Guidelines for Selecting an Alarm System/Vendor ............................................. SAO105-1 863 Guidelines, Expense ............................................................................................... ADM109 244 Guidelines, Performance Appraisal ......................................................................... PNL109 713 Guidelines, Preparation ............................................................................................ FCR110 505 Guidelines, Record Retention ............................................................................ ADM103-2 215


600 Index of 28


H

Handling Charge ..................................................................................................... CSV105 281 Handling, and Maintenance, Storage ..................................................................... MFG103 594 Handling, IT Incident ............................................................................................... MIS103 532 Handling, Shipping and........................................................................................... CSV105 281 Harassment, Sexual ..................................................................................................PNL113 737 Hazard (Product Safety) Label – examples .......................................................... ENG109-2 420 Hazard Communication Program .............................................................................PNL114 743 Hazard Labels, Safety ............................................................................................. ENG109 420 Hazard Prevention and Control ................................................................................PNL114 743 Hazardous Materials Transportation Act (USA)....................................................... SPI101 874 Hazardous Waste Determination Checklist ......................................................... ENV102-1 439 Hazardous Waste Determination Sheet ................................................................ ENV102-2 441 Hazardous Waste Determination ............................................................................ ENV102 433 Hazardous Waste Generator Classification ............................................................. ENV102 434 Hazardous Waste Management Training ................................................................ ENV102 436 Hazardous Waste .................................................................................................... ENV102 433 Heading Information ................................................................................. MANUAL PREP 77 Health Care Coverage ..............................................................................................PNL106 696 Health Care, Cost and Premiums .............................................................................PNL106 695 Health Insurance Portability and Accountability Act (HIPAA) .............................. MIS103 533 Health Insurance Portability and Accountability Act (HIPAA) .............................. MIS106 559 Health Insurance Portability and Accountability Act (HIPAA) ..............................PNL106 700 HIPAA – Health Insurance Portability and Accountability Act .............................. MIS103 533 HIPAA – Health Insurance Portability and Accountability Act .............................. MIS106 559 HIPAA – Health Insurance Portability and Accountability Act ..............................PNL106 700 Hiring and Employee Orientation ............................................................................PNL104 676 Hiring Packet Checklist, Employee ..................................................................... SAO103-1 849 Hiring, Background and .......................................................................................... SAO103 845 Holidays ...................................................................................................................PNL107 703 Home and Family, Executives’ ............................................................................... SAO106 866 Hours of Work - Pay Periods, Payday and ...............................................................PNL108 708 How To Quickly Create Policies and Procedures ..................................................... INTRO 38 How To Use This Manual ......................................................................................... INTRO 36

I

ICC – Interstate Commerce Commission ................................................................. SPI105 909 Idea or Invention, Documenting the Development of ............................................. ENG106 392 Ideas or Designs, Qualifying ................................................................................... ENG106 391 Identification Labels, Product ................................................................................. ENG109 419 Immediate Actions ................................................................................................. DMP105 337 Implementation, E-Mail Policy ................................................................................ MIS107 566 Implementation, IT Asset Standards ........................................................................ MIS101 514 Implementation, Labeling Approval and ................................................................ ENG103 366 Imprest Fund ............................................................................................................FCR103 467 Improve Communication .......................................................................................... INTRO 36 Improve Productivity ................................................................................................ INTRO 37 Inappropriate Use – Computers and Internet ........................................................... MIS106 558 Incident (IT) Handling ............................................................................................. MIS103 532 Incident (IT) Report .............................................................................................. MIS103-1 537 Incident (Special) Report form ............................................................................ SAO104-1 857 Incident Handling (IT) Review ................................................................................ MIS103 533 Incident Handling Preparation, IT ........................................................................... MIS103 532 Inclement Weather ...................................................................................................PNL113 736


600 Index of 28


Incoming Sales Calls .............................................................................................. SMK107 805 Industry Experts ........................................................................................................ INTRO 39 Information Security Management – Code of Practice (ISO/IEC 17799:2005) ...... MIS103 533 Information Security Management – Code of Practice (ISO/IEC 17799:2005) ...... MIS104 544 Information, Proprietary ......................................................................................... SAO103 846 Infringement ........................................................................................................... SMK102 777 Initiating a Corrective Action ................................................................................ MFG111 648 Initiation, New Product ........................................................................................... ENG108 410 Inquiry, Credit ...................................................................................................... FCR105-3 485 Inspection (Receiving and) Report ........................................................................ SPI104-2 903 Inspection (Receiving and) Review .......................................................................... SPI104 899 Inspection Announcement Protocol ....................................................................... MFG104 602 Inspection Levels, Inventory .................................................................................. SPI104-3 905 Inspection, Areas of ............................................................................................... MFG104 604 Inspection, Conduct During ................................................................................... MFG104 603 Inspection, Detailed .................................................................................................. SPI104 898 Inspections, Regulatory ........................................................................................... ENV102 436 Inspections, Vendor .................................................................................................. SPI106 912 Installation, Maintenance, and Testing ................................................................... SAO101 839 Instructions, (Inventory) Counting Procedures and .................................................. SPI102 878 Instructions, Usage .................................................................................... MANUAL PREP 65 Intermodal Surface Transportation Board (ITSB) .................................................... SPI105 909 Internet (Computer &) Usage Policy Acknowledgement ..................................... MIS106-1 561 Internet (Computer and) Usage – Penalties ............................................................. MIS106 559 Internet (Computer and) Usage – Security .............................................................. MIS106 559 Internet and E-Mail Etiquette ................................................................................... MIS106 558 Internet ..................................................................................................................... MIS106 557 Internet, Computers and – Acceptable Use .............................................................. MIS106 557 Internet, Computers and – Inappropriate Use .......................................................... MIS106 558 Interstate Commerce Act .......................................................................................... SPI105 909 Interstate Commerce Commission (ICC) .................................................................. SPI105 909 Interstate Commerce Commission Termination Act................................................. SPI105 909 Interview Questions Chart, Employment ............................................................. PNL104-3 683 Interviewing ............................................................................................................. PNL104 676 Intranet ..................................................................................................................... MIS106 557 Introductory Resource Guide for Implementing the HIPAA Security Rule (NIST) MIS103 533 Intrusion Detection .................................................................................................. SAO105 859 Invention (Idea or), Documenting the Development of .......................................... ENG106 392 Inventory – General Information .............................................................................. SPI102 877 Inventory and Pricing Report, Master ....................................................................... SPI102 880 Inventory Areas, Cleaning and Organization of ....................................................... SPI102 878 Inventory Inspection Levels ................................................................................... SPI104-3 905 Inventory Manager .................................................................................................... JD0610 951 Inventory Sheet ...................................................................................................... SPI102-1 883 Inventory, Equipment Request From .................................................................. SMK110-4 829 Investigating the Cause .......................................................................................... MFG111 648 Investigations, Credit ............................................................................................... FCR105 478 Invoice Preparation and Posting ............................................................................. ACT111 163 Invoice ................................................................................................................. ACT111-2 161 Involuntary Termination and Layoffs ...................................................................... PNL110 722 ISO 17799:2005 – Code of Practice for Information Security Management ........... MIS105 550 ISO 17799:2005 – Code of Practice for Information Security Management ........... MIS106 559 ISO 9001 Overview ............................................................................................... MFG105 618 ISO 9001:2008 – Quality Management System Requirements ............................... MIS105 550 ISO 9001:2008 – Quality Management System Requirements ............................... MIS107 567 ISO and ISO Standards Background ...................................................................... MFG105 618 ISO Registration..................................................................................................... MFG105 622


600 Index of 28


ISO/IEC 17799:2005 ............................................................................................... MIS103 533 ISO/IEC 17799:2005 ............................................................................................... MIS104 544 Issuances (Stock) Journal ..................................................................................... FCR109-1 501 Issuances, Stock .......................................................................................................FCR109 499 Issue/Policy, Key ................................................................................................. SAO103-2 851 Issues, Employment .................................................................................................PNL101 657 IT Asset Configuration Worksheet ....................................................................... MIS101-2 521 IT Asset Standards Assessment ............................................................................... MIS101 514 IT Asset Standards Development ............................................................................. MIS101 513 IT Asset Standards Exception Request ................................................................. MIS101-3 523 IT Asset Standards Implementation ......................................................................... MIS101 514 IT Asset Standards List ......................................................................................... MIS101-1 517 IT Incident Handling Preparation ............................................................................ MIS103 532 IT Incident Handling Review ................................................................................... MIS103 533 IT Incident Handling ................................................................................................ MIS103 532 IT Incident Report ................................................................................................. MIS103-1 537 IT Manager ................................................................................................................ JD0650 955 IT Security Incident ................................................................................................. MIS103 532 IT Security Manager ................................................................................................. JD0670 959 IT Support Center Operations .................................................................................. MIS108 572 IT Support Center Overview .................................................................................... MIS108 572 IT Support Review ................................................................................................... MIS108 574 IT Training Log ..................................................................................................... MIS105-2 555 IT Training Requirements list ............................................................................... MIS105-1 553 IT User-Staff Training Plan Evaluation (Review) ................................................... MIS105 549 IT User-Staff Training Plan Update ......................................................................... MIS105 549 IT User-Staff Training Plan ..................................................................................... MIS105 548 IT User-Staff Training, Planning ............................................................................. MIS105 547 ITSB – Intermodal Surface Transportation Board .................................................... SPI105 909

J

Job Benefits and Protection......................................................................................PNL105 692 Job Description Approval and Distribution ........................................................... ADM105 225 Job Description Form ......................................................................................... ADM105-1 224 Job Description Format and Content ..................................................................... ADM105 224 Job Description Preparation ................................................................................... ADM105 224 Job Description Review ......................................................................................... ADM105 226 Journal Entries, Adjustments and ............................................................................ ACT103 105 Journal, Stock Issuances ...................................................................................... FCR109-1 501 Julian date/clock ..................................................................................................... MFG108 638 Junk e-mail (spam) ................................................................................................... MIS104 541 Jurisdiction (re, sales tax)....................................................................................... SMK101 773 Jurisdiction, Sales Outside of Company ................................................................ SMK101 774 Jury Duty ..................................................................................................................PNL107 701

K

Key Issue/Policy .................................................................................................. SAO103-2 851

L

Label Control .......................................................................................................... ENG103 367 Label, Product Identification – example .............................................................. ENG109-1 419 Label, Product Safety Hazard – examples ........................................................... ENG109-2 420 Labeling Approval and Implementation ................................................................. ENG103 366


600 Index of 28


Labeling Preparation ............................................................................................... ENG103 366 Labeling, Recordkeeping and ................................................................................ MFG103 595 Labels and Labeling, Approval Form for ............................................................. ENG103-1 369 Labels, Product Identification ................................................................................. ENG109 419 Labels, Safety Hazard ............................................................................................. ENG109 420 Large quantity generator (LQG) ............................................................................. ENV102 435 Layoffs, Involuntary Termination and ..................................................................... PNL110 722 Lead (Sales) Tracking form ................................................................................ SMK107-1 807 Leave, Military ......................................................................................................... PNL107 702 Ledger, Stock Transfer ......................................................................................... FCR109-2 503 Legal Billings ......................................................................................................... ADM102 204 Legal Services ........................................................................................................ ADM102 204 Letter, Stock Option Exercise (sample) ............................................................... FCR106-1 489 Letters, Business Reply Cards and ......................................................................... SMK107 805 Liabilities and Stockholders' Equity ....................................................................... ACT114 179 Lighting, Locks and ................................................................................................ SAO102 842 Limited warranty (definition).................................................................................. CSV106 283 Limited Warranty sample form ............................................................................ CSV106-1 287 List of Hazardous Chemicals and MSDS Index .................................................. PNL114-5 769 List, Customer/Reference ...................................................................................... SMK103 788 List, Master Parts ................................................................................................... MFG106 625 Lists, Employee...................................................................................................... DMP104 325 Literary Works ....................................................................................................... SMK102 777 Loading Entries ....................................................................................................... SAO102 842 Loan Application, Preparation of ............................................................................. FCR102 464 Location, Records Retention and ............................................................................ ENG104 374 Locks and Lighting ................................................................................................. SAO102 842 Log (Chronological) of Emergency Events ........................................................ DMP104-2 333 Log, Customer Service ......................................................................................... CSV102-2 269 Log, Emergency Activity ....................................................................................... DMP104 326 Log, Purchase Order .............................................................................................. SPI103-3 893 Log, Receiving ....................................................................................................... SPI104-1 901 Log, Shipping ......................................................................................................... SPI101-1 875 Log, Tech Support ................................................................................................ MIS108-1 577 Log, Vendor Performance ...................................................................................... SPI106-4 925 Long-Term Storage, Record Retention and ........................................................... ADM103 208 Lost Paychecks......................................................................................................... PNL108 709 Lots, Parking ........................................................................................................... SAO102 841 LQG (large quantity generator)............................................................................... ENV102 435 Lunch Time, Breaks and .......................................................................................... PNL113 735

M

Mail Service ........................................................................................................... ADM106 231 Mail, Express, and Package Delivery .................................................................... ADM106 232 Maintaining a Trademark ....................................................................................... SMK102 782 Maintenance, and Testing - Installation .................................................................. SAO101 839 Maintenance, Company Vehicle ............................................................................. ENV101 431 Maintenance, Storage, Handling and ..................................................................... MFG103 594 Malware Defense Plan Review ................................................................................ MIS104 544 Malware Defense Plan Update ................................................................................. MIS104 544 Malware Defense Plan ............................................................................................. MIS104 543 Malware Defense Planning ...................................................................................... MIS104 542 Malware ................................................................................................................... MIS104 541 Management (Disaster) Team ................................................................................ DMP101 291 Management of Asbestos ........................................................................................ ENV103 450 Management of PCB ............................................................................................... ENV103 451


600 Index of 28


Management of Underground Storage Tank ........................................................... ENV103 451 Management Philosophies, Convey .......................................................................... INTRO 36 Management Philosophy, Background and – Business Plans ..................................FCR104 471 Manual Checks and COD Payments ...................................................................... ACT101 93 Manual Development Process ................................................................... MANUAL PREP 51 Manual Organization ................................................................................................ INTRO 41 Manual, Forms Index and ...................................................................................... ADM104 218 Manual, Policy .......................................................................................... MANUAL PREP 67 Manual, Purpose of a Policies and Procedures ......................................................... INTRO 36 Manual, Who Should Use the ................................................................................... INTRO 37 Manuals (Operation/Service) – Style, Format, and Production .............................. ENG105 389 Manuals (Operation/Service) Content..................................................................... ENG105 385 Manuals (Operation/Service), Preparation and Updating of ................................... ENG105 385 Manuals, Assembly – Preparation of ..................................................................... MFG101 583 Manufacturing Manager ............................................................................................ JD0770 963 Manufacturing/Shipping ........................................................................................ SMK108 810 Market Analysis ..................................................................................................... SMK103 786 Marketing Plan – General ...................................................................................... SMK103 786 Marketing plan (definition) .................................................................................... SMK103 786 Master File Index ............................................................................................... ADM103-1 211 Master Inventory and Pricing Report ........................................................................ SPI102 880 Master Parts List .................................................................................................... MFG106 625 Master Parts List ................................................................................................. MFG106-1 629 Master Record (Device) Contents ........................................................................... ENG104 377 Master Record (Device), Preparation ...................................................................... ENG104 371 Master Record Index, Device ............................................................................... ENG104-2 381 Matching, Recordkeeping and .................................................................................. SPI103 886 Material Safety Data Sheet (MSDS) ...................................................................... MFG106 625 Material Safety Data Sheet (MSDS) ........................................................................PNL114 741 Materials, Packaging Design and .............................................................................. SPI101 871 Measures, Corrective (re, Sexual Harassment) ........................................................PNL111 726 Measuring and Test Equipment ............................................................................. MFG103 594 Mechanics, Style and ................................................................................ MANUAL PREP 74 Media Requests ...................................................................................................... SMK105 793 Medical Certification, Advance Notice and .............................................................PNL105 691 Medical Device User Fee and Modernization Act ................................................. MFG104 605 Medical Devices Technical Corrections Act.......................................................... MFG104 605 Medical Emergencies ...............................................................................................PNL114 744 Medicine, Prescription, Authorized Use of ..............................................................PNL102 666 Meeting (Board of Directors'), Minutes of ......................................................... ADM101-5 201 Meeting (Close-Out) and Post-Inspection .............................................................. MFG104 604 Meeting (Stockholders'), Minutes of .................................................................. ADM101-4 197 Meetings and Minutes, Directors ........................................................................... ADM101 188 Meetings and Minutes, Shareholder ....................................................................... ADM101 186 Messages, Taking ................................................................................................... ADM108 241 Microsoft Word Files ................................................................................................ INTRO 40 Military Leave ..........................................................................................................PNL107 702 Minimization, Waste ............................................................................................... ENV101 429 Minutes of Board of Directors' Meeting ............................................................ ADM101-5 201 Minutes of Stockholders' Meeting ..................................................................... ADM101-4 197 Minutes, Directors Meetings and ........................................................................... ADM101 188 Minutes, Shareholder Meetings and ....................................................................... ADM101 197 Miscellaneous Expense Report, Travel and ....................................................... ADM109-2 251 Model Number Designation and Assignment ........................................................ SMK104 791 Model Number Recordkeeping .............................................................................. SMK104 791 Models or Samples ................................................................................................. MFG101 584 Moonlighting ............................................................................................................PNL103 672


600 Index of 28


Motion Sensing Devices ......................................................................................... SAO101 838 MSDS – Material Safety Data Sheet ...................................................................... MFG106 625 MSDS – Material Safety Data Sheet ........................................................................ PNL114 741 MSDS Index, List of Hazardous Chemicals and ................................................. PNL114-5 769

N

Nepotism .................................................................................................................. PNL103 672 New Product Initiation ............................................................................................ ENG108 410 Newborns’ and Mothers’ Health Protection Act (NMHPA).................................... PNL106 700 News Releases and Conferences ............................................................................ SMK105 794 NIST – Computer Security Incident Handling Guide .............................................. MIS103 533 NIST – Guide to Malware Incident Prevention and Handling ................................. MIS104 544 NIST – Intro Resource Guide for Implementing the HIPAA Security Rule ........... MIS103 533 NMHPA – Newborns’ and Mothers’ Health Protection Act ................................... PNL106 700 Nonconformity (definition) ....................................................................................... SPI106 911 Nonconformity Report ........................................................................................... SPI106-5 927 Nonconformity ....................................................................................................... MFG111 647 Non-Electromechanical Devices, Design Completion Checklist for ................... ENG107-2 405 Non-Standard Software Request ........................................................................... MIS102-1 529 Non-Standard Software, Adding to the COE ........................................................... MIS102 526 Non-Standard Software, Requesting ........................................................................ MIS102 526 Nontaxable Sales .................................................................................................... SMK101 774 Not Permitted Under Any Circumstances, Software ............................................... MIS102 526 Notice (Advance) and Medical Certification ........................................................... PNL105 691 Notice (Engineering Change) and Document Change Control ............................... ENG102 359 Notice of Stockholders’ Meeting ....................................................................... ADM101-1 191 Notice of Stockholders’ Meeting, Waiver of ..................................................... ADM101-2 153 Notice, Personnel Change .................................................................................... PNL104-4 687 Notification and Response ..................................................................................... DMP104 325 Notification of Exercise ........................................................................................... FCR106 487 Notification, Absence Request and .......................................................................... PNL107 702 Notification, Approved Vendor ............................................................................. SPI106-2 917 Number (Model) Recordkeeping ........................................................................... SMK104 791 Number Usage .......................................................................................... MANUAL PREP 72 Numbering and Placement, Form .......................................................................... ADM104 221 Numbering, Serial .................................................................................................. MFG108 637

O

Objectives and Principles, Quality System ............................................................ MFG105 620 Occupational Safety and Health Act (OSHA) ......................................................... PNL103 674 Occupational Safety and Health Act (OSHA) ......................................................... PNL114 747 Office, Transportation and ...................................................................................... SAO106 866 Opening ................................................................................................................... ACT104 112 Operation/Service Manuals – Style, Format, and Production ................................. ENG105 389 Operation/Service Manuals Content ....................................................................... ENG105 385 Operation/Service Manuals, Preparation and Updating of ..................................... ENG105 385 Operations, IT Support Center ................................................................................. MIS108 572 Operations, Strengthen .............................................................................................. INTRO 37 Option (Stock) Exercise Letter ............................................................................ FCR106-1 489 Optionee ................................................................................................................... FCR106 487 Order (Purchase) Follow-Up .................................................................................. SPI103-4 895 Order Determination and Requisition ....................................................................... SPI103 885 Order Placement........................................................................................................ SPI103 886 Order, Purchase ...................................................................................................... SPI103-2 891 Order, Sales .......................................................................................................... ACT111-1 161


600 Index of 28


Organization (Cleaning and) of Inventory Areas ...................................................... SPI102 878 Organization of the Manual ...................................................................................... INTRO 41 Organizing Your Thoughts ....................................................................... MANUAL PREP 72 Orientation and Training (Sales) ............................................................................ SMK109 813 Orientation, Hiring and Employee ...........................................................................PNL104 676 Origination (re, returned goods) ............................................................................. SMK106 797 Origination .............................................................................................................. ACT106 125 OSHA – Occupational Safety and Health Act .........................................................PNL103 674 OSHA – Occupational Safety and Health Act .........................................................PNL114 747 Outlining Technique ................................................................................. MANUAL PREP 72 Out-of-Tolerance Conditions ................................................................................. MFG103 596 Outside of Company Jurisdiction, Sales ................................................................ SMK101 774 Overview of ISO 9001 ........................................................................................... MFG105 618 Overview, IT Support Center ................................................................................... MIS108 572

P

Package Delivery, Express Mail ............................................................................ ADM106 232 Packaging Design and Materials ............................................................................... SPI101 871 Packaging Process ..................................................................................................... SPI101 872 Packet Checklist, Employee Hiring ..................................................................... SAO103-1 849 Paid Time Off ..........................................................................................................PNL107 701 Panic / Duress ......................................................................................................... SAO105 860 Parking Lots ............................................................................................................ SAO102 841 Parking .....................................................................................................................PNL113 737 Part Number Assignment/Recordkeeping .............................................................. MFG107 633 Part Number Designation ....................................................................................... MFG107 633 Part Number Record ........................................................................................... MFG106-2 631 Partial Payment Checks Marked “Payment In Full” ............................................... ACT113 173 Parts (Master) List ............................................................................................... MFG106-1 629 Parts Files ............................................................................................................... MFG106 629 Parts List, Master ................................................................................................... MFG106 625 Parts Pricing ............................................................................................................ CSV105 281 Patent Application ................................................................................................... ENG106 391 Patents, Trademarks & Copyrights (US Code of Federal Regulations, Title 37) .. SMK102 783 Pay Adjustments ......................................................................................................PNL108 708 Pay Advances ...........................................................................................................PNL108 709 Pay Classifications, Employee .................................................................................PNL108 707 Pay Periods, Payday, and Hours of Work ................................................................PNL108 708 Paychecks, Cashing ..................................................................................................PNL108 709 Paychecks, Final ......................................................................................................PNL108 709 Paychecks, Lost ........................................................................................................PNL108 709 Payday, and Hours of Work - Pay Periods ...............................................................PNL108 708 Payment of Accounts Payable ................................................................................. ACT101 93 Payments, COD, Manual Checks and ..................................................................... ACT101 93 Payroll Deduction – Stock Purchase .................................................................... FCR106-2 491 Payroll Deduction Plan ............................................................................................FCR106 488 Payroll Deductions ...................................................................................................PNL108 708 PCB Management ................................................................................................... ENV103 451 Penalties, Computer and Internet Usage .................................................................. MIS106 562 Performance Appraisal Guidelines ..........................................................................PNL109 713 Performance Appraisal ......................................................................................... PNL109-2 719 Performance Log, Vendor ...................................................................................... SPI106-4 925 Personal Profile, Employee ................................................................................. DMP104-1 329 Personal Telephone Calls .........................................................................................PNL113 737 Personal/Telephone Requests ..................................................................................FCR108 497 Personnel Change Notice ..................................................................................... PNL104-4 687


600 Index of 28


Personnel Files and Records .................................................................................... PNL103 673 Personnel Requisition .............................................................................................. PNL104 675 Personnel Requisition .......................................................................................... PNL104-1 679 Pesticide Application .............................................................................................. ENV101 430 Petty Cash Draws .................................................................................................... ACT112 167 Petty Cash Replenishment ...................................................................................... ACT112 168 Philosophy (Management), Background and – Business Plans ............................... FCR104 471 Phone Calls, Personal ............................................................................................... PNL113 737 Placement, Form Numbering and .......................................................................... ADM104 221 Placement, Order ....................................................................................................... SPI103 886 Plan (Action), Workplace Safety ......................................................................... PNL114-3 765 Plan, Production ...................................................................................................... ENG107 397 Plan-Do-Check-Act (Deming) Cycle ..................................................................... MFG105 622 Planning IT User-Staff Training .............................................................................. MIS105 547 Planning Schedule/Diary, Advertising ................................................................... SMK103 788 Planning Trade Shows & Exhibits ......................................................................... SMK110 819 Planning, Design ..................................................................................................... ENG108 412 Planning, Foreign Travel and Emergency ............................................................... SAO106 866 Planning, Malware Defense ..................................................................................... MIS104 542 Policy Acknowledgement, Company E-mail ........................................................ MIS107-1 569 Policy Agreement, Drug-Free Workplace ........................................................... PNL102-1 669 Policy and Arrangements, Banking ......................................................................... FCR103 468 Policy and Procedure Acknowledgement, Company ........................................... PNL104-5 689 Pollution, Air........................................................................................................... ENV103 449 Pollution, Water ...................................................................................................... ENV103 450 Posting, Invoice Preparation and ............................................................................ ACT111 163 Post-Inspection, Close-Out Meeting and ............................................................... MFG104 604 Post-Sale Follow-up ................................................................................................ CSV104 275 Post-Sale Satisfaction Report ............................................................................... CSV104-1 279 Post-Sale Satisfaction, Reporting ............................................................................ CSV104 276 Post-Service Follow-up ........................................................................................... CSV103 271 Premiums, Cost and – Health Care .......................................................................... PNL106 695 Preparation and Posting, Invoice ............................................................................ ACT111 158 Preparation and Reconciling Items ......................................................................... ACT103 104 Preparation and Reimbursement, Expense Report ................................................. ADM109 246 Preparation and Updating of Operation/Service Manuals ...................................... ENG105 385 Preparation Guidelines ............................................................................................. FCR110 505 Preparation of a Bill of Materials ........................................................................... MFG102 587 Preparation of Assembly Manuals ......................................................................... MFG101 583 Preparation of Device Master Record ..................................................................... ENG104 371 Preparation of Loan Applications ............................................................................ FCR102 464 Preparation, Business Plan ....................................................................................... FCR104 472 Preparation, IT Incident Handling ........................................................................... MIS103 532 Preparation, Job Description .................................................................................. ADM105 224 Preparation, Labeling .............................................................................................. ENG103 366 Preparation, Satisfaction Survey ............................................................................. CSV101 257 Prescription Medicine, Authorized Use of ............................................................... PNL102 666 Prevention and Control, Hazard ............................................................................... PNL114 742 Prewritten Statements ............................................................................................... INTRO 38 Pricing Report, Master Inventory and ....................................................................... SPI102 880 Pricing, Parts ........................................................................................................... CSV105 281 Primary research .................................................................................................... SMK103 785 Principles (Objectives and), Quality System ......................................................... MFG105 620 Printing Request, Form ...................................................................................... ADM104-1 221 Printing, Form Authorization and .......................................................................... ADM104 218 Privacy Act............................................................................................................. SMK102 783 Problem Diagnosis, Troubleshooting ...................................................................... CSV102 263


600 Index of 28


Procedure Acknowledgement, Company Policy and ........................................... PNL104-5 689 Procedures and Instructions, Counting (Inventory) .................................................. SPI102 878 Process (and/or Design) Changes, Request for ....................................................... ENG102 357 Process, Appraisal ....................................................................................................PNL109 714 Process, Audit ........................................................................................................ MFG110 642 Process, Packaging .................................................................................................... SPI101 872 Process, Sales ......................................................................................................... SMK109 814 Processing (Text) Files, Word .................................................................. MANUAL PREP 65 Processing, Receiving Goods and .......................................................................... SMK106 797 Product (New) Initiation ......................................................................................... ENG108 410 Product Contents ....................................................................................................... INTRO 40 Product Design Documentation .............................................................................. ENG108 415 Product Design Review Checklist ........................................................................ ENG108-1 417 Product Development .............................................................................................. ENG108 412 Product Distribution .................................................................................................. SPI101 873 Product Identification Label – example ............................................................... ENG109-1 423 Product Identification Labels .................................................................................. ENG109 419 Product Performance ............................................................................................... CSV102 262 Product Release, Finished .................................................................................... ENG107-3 407 Product Reliability .................................................................................................. CSV102 262 Product Safety Hazard Label – examples ............................................................ ENG109-2 423 Product Safety ......................................................................................................... CSV102 262 Product Storage ......................................................................................................... SPI101 872 Product Testing and Qualification .......................................................................... ENG108 413 Production and Distribution ...................................................................... MANUAL PREP 82 Production Manager .................................................................................................. JD0980 967 Production Plan ....................................................................................................... ENG107 397 Productivity, Improve ............................................................................................... INTRO 37 Professional Conduct (re, Sales) ............................................................................ SMK109 814 Profile, Employee Personal ................................................................................. DMP104-1 329 Program, Basic (Guard) Training ............................................................................ SAO104 853 Program, Drug Awareness .......................................................................................PNL102 666 Program, Hazard Communication ............................................................................PNL114 743 Programs (Training), Approved ...............................................................................PNL112 729 Programs, Service ................................................................................................... CSV106 284 Prohibitions ..............................................................................................................PNL102 665 Properties and Style Formats .................................................................... MANUAL PREP 65 Property, Company ..................................................................................................PNL113 735 Proprietary Information........................................................................................... SAO103 846 Protection, Job Benefits and.....................................................................................PNL105 692 Protocol, Inspection Announcement ...................................................................... MFG104 602 Public Accommodations ..........................................................................................PNL101 660 Public Company Accounting Reform and Investor Protection Act of 2002 ............FCR109 500 Public Company Accounting Reform and Investor Protection Act of 2002 ............ MIS103 534 Public Company Accounting Reform and Investor Protection Act of 2002 ............ MIS106 559 Public Company Accounting Reform and Investor Protection Act of 2002 ............ MIS107 567 Purchase (Stock), Payroll Deduction ................................................................... FCR106-2 491 Purchase Order Follow-Up .................................................................................... SPI103-4 895 Purchase Order Log ............................................................................................... SPI103-3 893 Purchase Order ....................................................................................................... SPI103-2 891 Purchase Requisition .............................................................................................. SPI103-1 889 Purchasing Review .................................................................................................... SPI103 887 Purpose of a Policies and Procedures Manual .......................................................... INTRO 36

Q

QMS – Quality management system ..................................................................... MFG105 617


600 Index of 28


Qualification, Product Testing and ......................................................................... ENG108 413 Qualifying Ideas or Designs .................................................................................... ENG106 391 Qualifying Items (re, copyright) ............................................................................ SMK102 778 Qualifying Trademarks .......................................................................................... SMK102 780 Qualitative analysis ................................................................................................ SMK103 785 Quality Assurance Audit Checklist ..................................................................... MFG110-1 645 Quality Management System (QMS) ..................................................................... MFG105 617 Quality Management System Development .......................................................... MFG105 622 Quality Management System Requirements (ISO 9001:2008) ................................ MIS105 550 Quality Management System Requirements (ISO 9001:2008) ................................ MIS107 567 Quality Manager ....................................................................................................... JD1040 971 Quality System Objectives and Principles ............................................................. MFG105 620 Quality ................................................................................................................... MFG105 617 Quantitative Analysis ............................................................................................. SMK103 785 Quorum .................................................................................................................. ADM101 187

R

Rates, Applicable Sales Tax .................................................................................. SMK101 773 RCRA – Resource Conservation and Recovery Act ................................................ PNL114 747 Reasons for Taking Unpaid Leave ........................................................................... PNL105 691 Recalibration, Calibration and ............................................................................... MFG103 544 Recall System......................................................................................................... MFG103 596 Receivable (Accounts) Write-off Authorization .................................................. ACT111-3 165 Receivable, Accounts .............................................................................................. ACT111 158 Received Goods, Stocking ........................................................................................ SPI104 898 Receiving a Contact/Complaint from a Customer .................................................. CSV102 262 Receiving and Inspection Report ........................................................................... SPI104-2 903 Receiving and Inspection Review ............................................................................. SPI104 898 Receiving Goods and Processing ........................................................................... SMK106 797 Receiving Goods ....................................................................................................... SPI104 897 Receiving Log ........................................................................................................ SPI104-1 901 Receiving ................................................................................................................ ACT105 119 Receiving .................................................................................................................. SPI105 908 Reconciliation Format ............................................................................................. ACT103 104 Reconciliation of Bank and Book Balances to Corrected Balance ...................... ACT103-1 104 Reconciling Items, Preparation and ........................................................................ ACT103 104 Reconstruction Worksheet .................................................................................. DMP105-4 349 Record Destruction ................................................................................................ ADM103 208 Record Index, Device Master............................................................................... ENG104-2 381 Record Retention and Long-Term Storage ............................................................ ADM103 208 Record Retention Guidelines ............................................................................. ADM103-2 215 Record, Calibration ............................................................................................. MFG103-1 599 Record, Device Master (Contents) .......................................................................... ENG104 377 Record, Part Number .......................................................................................... MFG106-2 631 Recording ................................................................................................................ ACT101 92 Recordkeeping and Labeling ................................................................................. MFG103 595 Recordkeeping and Matching ................................................................................... SPI103 878 Recordkeeping, Model Number ............................................................................. SMK104 791 Recordkeeping, Part Number Assignment ............................................................. MFG107 633 Recordkeeping, Reporting and (Safety) ................................................................... PNL114 746 Records Retention and Location ............................................................................. ENG104 374 Records, Asset......................................................................................................... ACT110 151 Records, Audit ....................................................................................................... MFG110 642 Records, Personnel Files and ................................................................................... PNL103 673 Recovery Log, Disaster ....................................................................................... DMP105-5 351 Recovery Worksheet ........................................................................................... DMP105-1 343


600 Index of 28


Recovery ................................................................................................................ DMP105 339 Recruitment, Employee ............................................................................................PNL104 676 Recycling ................................................................................................................ ENV101 430 Redeposited Checks ................................................................................................ ACT102 98 Reduce Training Time .............................................................................................. INTRO 36 Redundant or Alternate Signaling ........................................................................... SAO101 839 Reevaluation, Vendor Disqualification ..................................................................... SPI106 912 Reference (Customer) List ..................................................................................... SMK103 788 Reference Standard ................................................................................................ MFG103 594 Refrigerant Disposal ............................................................................................... ENV101 431 Registering a Trademark ........................................................................................ SMK102 781 Registration, ISO .................................................................................................... MFG105 622 Registration, Show .............................................................................................. SMK110-5 831 Regulatory Inspections ............................................................................................ ENV102 436 Rehabilitation Act ....................................................................................................PNL101 662 Reimbursement – Tuition and Fees .........................................................................PNL112 730 Reimbursement, Eligibility for ................................................................................PNL112 729 Reimbursement, Expense Report Preparation and ................................................. ADM109 246 Rejection and Disposition ...................................................................................... MFG109 640 Rejection, Discrepancies, and Disposition ................................................................ SPI104 898 Rejection/Approval, Credit ......................................................................................FCR105 479 Relations, Banking ...................................................................................................FCR103 467 Release, Finished Product .................................................................................... ENG107-3 407 Releases (News) and Conferences ......................................................................... SMK105 794 Repairs and/or Replacements .................................................................................. CSV102 263 Replacements, Repairs and/or ................................................................................. CSV102 263 Replenishment, Petty Cash ..................................................................................... ACT112 168 Reply Cards and Letters, Business ......................................................................... SMK107 805 Report (Expense) Preparation and Reimbursement ............................................... ADM109 246 Report Development .............................................................................................. ADM107 235 Report form, Special Incident .............................................................................. SAO104-1 857 Reporting and Recordkeeping (Safety) ....................................................................PNL114 746 Reporting Post-Sale Satisfaction ............................................................................. CSV104 276 Reporting Summary ............................................................................................... ADM107 237 Reporting Summary, by Department ................................................................. ADM107-1 236 Reporting, Satisfaction ............................................................................................ CSV103 273 Representatives, Sales ............................................................................................ SMK108 809 Request (Equipment) From Inventory ................................................................ SMK110-4 829 Request and Notification, Absence ..........................................................................PNL107 702 Request for Credit Approval ................................................................................ FCR105-2 483 Request for Design and/or Process Changes ........................................................... ENG102 357 Request for Engineering Action ........................................................................... ENG102-1 361 Request for Training ............................................................................................ PNL112-1 733 Request form, Corrective Action ........................................................................ MFG111-1 651 Request, Absence ................................................................................................. PNL107-1 705 Request, Form Printing ...................................................................................... ADM104-1 221 Request, IT Asset Standards Exception ................................................................ MIS101-3 523 Requesting Non-Standard Software ......................................................................... MIS102 526 Requests, Media ..................................................................................................... SMK105 793 Requests, Telephone/Personal .................................................................................FCR108 497 Requests, Written, for Confidential/Financial Information .....................................FCR108 497 Required, Signature Levels ..................................................................................... ACT107 130 Requirements (Capital), Assessment of ...................................................................FCR102 463 Requirements, Drawing .......................................................................................... ENG101 355 Requisition (Capital Asset) form ......................................................................... ACT110-1 153 Requisition, Order Determination and ...................................................................... SPI103 885 Requisition, Personnel .............................................................................................PNL104 675


600 Index of 28


Requisition, Personnel ......................................................................................... PNL104-1 679 Requisition, Purchase ............................................................................................. SPI103-1 889 Research, Primary .................................................................................................. SMK103 785 Research, Secondary .............................................................................................. SMK103 785 Resignations ............................................................................................................. PNL110 721 Resolution .............................................................................................................. ADM101 185 Resource Conservation and Recovery Act (RCRA) ................................................ PNL114 743 Response, Notification and .................................................................................... DMP104 325 Responsibilities, Duties and ................................................................................... DMP105 338 Restoration Worksheet ........................................................................................ DMP105-2 345 Restrictive Legend ................................................................................................... FCR106 487 Resumption Worksheet ....................................................................................... DMP105-3 347 Retention (Record) and Long-Term Storage ......................................................... ADM103 208 Retention (Record) Guidelines........................................................................... ADM103-2 208 Retention and Location, Records ............................................................................ ENG104 374 Returned Checks ..................................................................................................... ACT102 98 Returned Goods Authorization form ................................................................... SMK106-1 801 Revenues ................................................................................................................. ACT114 180 Review and Verification, Design ............................................................................ ENG108 414 Review of Assessments ............................................................................................ FCR107 493 Review, E-Mail Policy ............................................................................................. MIS107 566 Review, IT Incident Handling .................................................................................. MIS103 533 Review, IT Support .................................................................................................. MIS108 574 Review, IT User-Staff Training Plan ....................................................................... MIS105 548 Review, Job Description ........................................................................................ ADM105 224 Review, Malware Defense Plan ............................................................................... MIS104 544 Review, Purchasing ................................................................................................... SPI103 887 Review, Receiving and Inspection ............................................................................ SPI104 898 Review, Sales Order Routing and ........................................................................... ACT111 157 Revising and Updating Procedures ........................................................... MANUAL PREP 82 Revisions, Document ................................................................................ MANUAL PREP 68 Risk Analysis .......................................................................................................... SAO106 865 Risk Assessment and Evaluation, Annual .............................................................. DMP101 293 Robert's Rules of Order .......................................................................................... ADM101 187 Root Cause ............................................................................................................. MFG111 647 Routing and Review, Sales Order ........................................................................... ACT111 157 Rules, Workplace Safety (General) ..................................................................... PNL114-4 767

S

Safety Action Plan, Workplace ............................................................................ PNL114-3 765 Safety Hazard Label, Product – examples ........................................................... ENG109-2 425 Safety Hazard Labels .............................................................................................. ENG109 420 Safety Reporting and Recordkeeping ...................................................................... PNL114 746 Safety Rules, General Workplace ........................................................................ PNL114-4 767 Safety Self-Inspection Checklist, Workplace ...................................................... PNL114-2 751 Safety Suggestion................................................................................................. PNL114-1 749 Safety Training......................................................................................................... PNL114 745 Salary Adjustments .................................................................................................. PNL109 716 Sales – Orientation and Training ........................................................................... SMK109 813 Sales – Professional Conduct ................................................................................. SMK109 814 Sales Administration .............................................................................................. SMK108 809 Sales Calls, Incoming ............................................................................................. SMK107 805 Sales Lead Tracking Form .................................................................................. SMK107-1 807 Sales Manager ........................................................................................................... JD1130 975 Sales Order Routing and Review ............................................................................ ACT111 157 Sales Order ........................................................................................................... ACT111-1 141


600 Index of 28


Sales Outside of Company Jurisdiction ................................................................. SMK101 774 Sales Process .......................................................................................................... SMK109 814 Sales Representatives ............................................................................................. SMK108 809 Sales Tax Rates, Applicable................................................................................... SMK101 773 Sales, Nontaxable ................................................................................................... SMK101 774 Sample Company Account Code ......................................................................... ACT108-1 139 Samples, Models or ................................................................................................ MFG101 584 Sarbanes-Oxley Act .................................................................................................FCR109 500 Sarbanes-Oxley Act ................................................................................................. MIS103 534 Sarbanes-Oxley Act ................................................................................................. MIS106 559 Sarbanes-Oxley Act ................................................................................................. MIS107 567 Satisfaction (Post-Sale) Report ............................................................................ CSV104-1 279 Satisfaction (Post-Sale) Reporting .......................................................................... CSV104 279 Satisfaction Report, Customer Service ................................................................ CSV103-1 273 Satisfaction Reporting ............................................................................................. CSV103 272 Satisfaction Survey Follow-up ................................................................................ CSV101 257 Satisfaction Survey Preparation .............................................................................. CSV101 259 Satisfaction Survey, Customer ............................................................................. CSV101-1 259 Schedule/Diary, Advertising Planning ................................................................... SMK103 788 Secondary Research ............................................................................................... SMK103 785 Section 520 – Food, Drug, and Cosmetic Act ........................................................ MFG103 593 Security (IT) Incident ............................................................................................... MIS103 532 Security Considerations .......................................................................................... SAO102 841 Security, Computer and Internet Usage ................................................................... MIS106 559 Selecting an Alarm System/Vendor, Guidelines for ............................................ SAO105-1 863 Self-Appraisal, Employee .................................................................................... PNL109-1 717 Self-Inspection Checklist, Compliance ................................................................ ENV102-3 443 Self-Inspection Checklist, Workplace Safety ...................................................... PNL114-2 751 Self-Inspection, Compliance ................................................................................... ENV102 443 Seminars, Trade Shows .......................................................................................... SMK107 806 Sensing (Motion) Devices ....................................................................................... SAO101 838 Serial Numbering ................................................................................................... MFG108 639 Seriously Delinquent or Unresponsive Accounts ....................................................FCR101 459 Service (Customer) Log ....................................................................................... CSV102-2 269 Service (Customer) Satisfaction Report ............................................................... CSV103-1 273 Service Agreements ............................................................................................... DMP102 301 Service Programs .................................................................................................... CSV106 284 Service, Mail .......................................................................................................... ADM106 231 Services, Emergency .............................................................................................. DMP102 303 Services, Legal ....................................................................................................... ADM102 204 Sexism in Writing ..................................................................................... MANUAL PREP 71 Sexual Harassment ...................................................................................................PNL113 737 Sexual Harassment, Complaint of ............................................................................PNL111 726 Shareholder Meetings and Minutes ........................................................................ ADM101 191 Shares, Authorization of Proxy to Vote ............................................................. ADM101-3 195 Shipping and Handling............................................................................................ CSV105 281 Shipping Goods ......................................................................................................... SPI105 907 Shipping Log .......................................................................................................... SPI101-1 875 Shipping, Manufacturing ....................................................................................... SMK108 810 Show Registration ............................................................................................... SMK110-5 831 Shows/Seminars, Trade .......................................................................................... SMK107 806 Signaling, Redundant or Alternate .......................................................................... SAO101 839 Signature Levels Required ...................................................................................... ACT107 130 Sites, Alternate ....................................................................................................... DMP105 339 Six-Week Cash Flow Report....................................................................................FCR110 506 Six-Week Cash Flow Report................................................................................ FCR110-2 509 Small quantity generator (SQG) ............................................................................. ENV102 435


600 Index of 28


Small quantity generator, conditionally exempt (CESQG) ..................................... ENV102 435 Smoking ................................................................................................................... PNL113 737 Software (Non-Standard) Request ........................................................................ MIS102-1 529 Software (Non-Standard), Adding to the COE ........................................................ MIS102 526 Software Not Permitted Under Any Circumstances ................................................ MIS102 526 Software, Non-Standard, Requesting ....................................................................... MIS102 526 Solicitation for Business or Charitable Purposes ..................................................... PNL113 738 Solid Waste Disposal Act ........................................................................................ PNL114 747 Sources of Additional Information ........................................................... MANUAL PREP 69 Sources, Advertising .............................................................................................. SMK103 787 Spam (junk e-mail) .................................................................................................. MIS104 541 Special Incident Report Form .............................................................................. SAO104-1 857 Specification, Device – example .......................................................................... ENG104-3 383 SQG (small quantity generator) .............................................................................. ENV102 435 Standard cost .......................................................................................................... MFG102 587 Standards (IT Asset) Exception Request .............................................................. MIS101-3 523 Standards (IT Asset) List ...................................................................................... MIS101-1 517 Standards Assessment, IT Asset .............................................................................. MIS101 514 Standards Development, IT Asset ............................................................................ MIS101 513 Standards Implementation, IT Asset ........................................................................ MIS101 514 Stock Issuances Journal ....................................................................................... FCR109-1 501 Stock Issuances ........................................................................................................ FCR109 499 Stock Option Exercise Letter – sample ................................................................ FCR106-1 489 Stock Purchase, Payroll Deduction ...................................................................... FCR106-2 491 Stock Transfer Ledger .......................................................................................... FCR109-2 503 Stock Transfers ........................................................................................................ FCR109 499 Stockholders’ Equity, Liabilities and ...................................................................... ACT114 179 Stockholders’ Meeting, Minutes of .................................................................... ADM101-4 197 Stockholders’ Meeting, Notice of ...................................................................... ADM101-1 191 Stockholders’ Meeting, Waiver of Notice of ..................................................... ADM101-2 193 Stocking Received Goods ......................................................................................... SPI104 899 Storage (Long-Term), Record Retention and ........................................................ ADM103 208 Storage Site ............................................................................................................ DMP103 322 Storage Tank (Underground) Management ............................................................ ENV103 451 Storage, Handling, and Maintenance ..................................................................... MFG103 594 Storage, Product ........................................................................................................ SPI101 872 Strengthen Operations ............................................................................................... INTRO 37 Structure of Corporate Authority ........................................................................... ADM101 186 Style and Format ....................................................................................... MANUAL PREP 67 Style and Mechanics ................................................................................. MANUAL PREP 74 Style, Format, and Production (Operation/Service Manuals) ................................. ENG105 389 Subcontractor Calibration, Control of .................................................................... MFG103 596 Subscription Service (software) ............................................................................... MIS104 542 Suggestion, Safety................................................................................................ PNL114-1 749 Suggestions .............................................................................................................. PNL113 738 Summary, Department Reporting ...................................................................... ADM107-1 236 Summary, Reporting .............................................................................................. ADM107 236 Summary, Trade Show/Exhibit ........................................................................... SMK110-6 833 Suppliers, approved ................................................................................................ MFG102 587 Supplies and Equipment ........................................................................................ DMP103 321 Supply Checklist, Trade Show/Exhibit ............................................................... SMK110-3 827 Support (IT) Review ................................................................................................ MIS108 574 Support Center (IT) Operations ............................................................................... MIS108 572 Support Center (IT) Overview ................................................................................. MIS108 572 Surveillance, Video ................................................................................................. SAO105 859 Survey (Satisfaction) Follow-up ............................................................................. CSV101 257 Survey (Satisfaction) Preparation ........................................................................... CSV101 259


600 Index of 28


Survey (Vendor) form ............................................................................................ SPI106-3 919 Survey, Customer Satisfaction ............................................................................. CSV101-1 259 System Trouble Acknowledgement form ............................................................. MIS108-2 579 System, Alarm ......................................................................................................... SAO101 838 System, Classification ............................................................................................ MFG107 634 System, Current Filing ........................................................................................... ADM103 208 System/Vendor (Alarm), Guidelines for Selecting an ......................................... SAO105-1 863

T

Taking Corrective Action....................................................................................... MFG111 648 Taking Messages .................................................................................................... ADM108 241 Taking Unpaid Leave, Reasons for ..........................................................................PNL105 691 Tank Management, Underground Storage .............................................................. ENV103 451 Target ....................................................................................................................... MIS104 542 Tax Rates (Sales), Applicable ................................................................................ SMK101 773 Tax, Basis of .......................................................................................................... SMK101 773 Tax, Billing of ........................................................................................................ SMK101 775 Tech Support Log ................................................................................................. MIS108-1 577 Technical Writers ...................................................................................................... INTRO 40 Techniques (Answering) and Etiquette .................................................................. ADM108 239 Telephone Calls, Personal ........................................................................................PNL113 737 Telephone Use ....................................................................................................... DMP105 335 Telephone Users’ Guide......................................................................................... ADM108 242 Telephone/Personal Requests ..................................................................................FCR108 497 Termination and Conversion of Coverage ...............................................................PNL106 699 Termination and Layoffs, Involuntary .....................................................................PNL110 722 Terrorism, Domestic ............................................................................................... SAO106 866 Test Equipment, Measuring and ............................................................................ MFG103 594 Test, Disaster Management Plan ......................................................................... DMP101-1 299 Testing – Installation, Maintenance, and ................................................................ SAO101 839 Testing and Qualification, Product ......................................................................... ENG108 413 Time Off, Paid .........................................................................................................PNL107 701 Time Off, Unpaid .....................................................................................................PNL107 702 Time Sheet, Biweekly .......................................................................................... PNL108-1 711 Timesheets ...............................................................................................................PNL108 708 Title 37, US Code of Federal Regulations – Patents, Trademarks & Copyrights .. SMK102 778 Toxic Substances Control Act ..................................................................................PNL114 747 Traceability ............................................................................................................ MFG103 594 Tracking (Sales Lead) form ................................................................................ SMK107-1 807 Trade Show Checklist ......................................................................................... SMK110-2 825 Trade Show Worksheet ....................................................................................... SMK110-1 823 Trade Show/Exhibit Evaluation ............................................................................. SMK110 821 Trade Show/Exhibit Summary ............................................................................ SMK110-6 833 Trade Show/Exhibit Supply Checklist ................................................................ SMK110-3 827 Trade Shows & Exhibits, Planning ........................................................................ SMK110 819 Trade Shows/Seminars ........................................................................................... SMK107 806 Trademark (definition) ........................................................................................... SMK102 778 Trademark Act ....................................................................................................... SMK102 783 Trademark Notice .................................................................................................. SMK102 781 Trademark Search .................................................................................................. SMK102 781 Trademark, Maintaining a ...................................................................................... SMK102 782 Trademark, Registering a ....................................................................................... SMK102 781 Trademarks ............................................................................................................ SMK102 780 Training Log, IT .................................................................................................... MIS105-2 555 Training Plan Evaluation (Review), IT User-Staff .................................................. MIS105 549 Training Plan Update, IT User-Staff ........................................................................ MIS105 549


600 Index of 28


Training Plan, IT User-Staff .................................................................................... MIS105 548 Training Program, Basic (Guard) ............................................................................ SAO104 853 Training Programs, Approved ................................................................................. PNL112 729 Training Requirements list, IT .............................................................................. MIS105-1 553 Training Time, Reduce ............................................................................................. INTRO 36 Training, (Sales) Orientation and ........................................................................... SMK109 831 Training, Hazardous Waste Management ............................................................... ENV102 433 Training, Planning IT User-Staff ............................................................................. MIS105 547 Training, Request for ........................................................................................... PNL112-1 733 Training, Safety........................................................................................................ PNL114 745 Transfer (Stock) Ledger ....................................................................................... FCR109-2 503 Transfer and Documentation, Design ..................................................................... ENG107 396 Transfers, Stock ....................................................................................................... FCR109 499 Transportation and Office ....................................................................................... SAO106 866 Travel (Foreign) and Emergency Planning ............................................................. SAO106 866 Travel and Miscellaneous Expense Report ........................................................ ADM109-2 251 Travel Arrangements Form ................................................................................ ADM109-1 249 Travel Arrangements ............................................................................................. ADM109 243 Trend Analysis ........................................................................................................ CSV102 264 Triggers and Decision Points For GMP Inspections ........................................... MFG104-1 607 Trouble Acknowledgement (System) form ........................................................... MIS108-2 579 Troubleshooting/Problem Diagnosis....................................................................... CSV102 263 Tuition and Fees, Reimbursement ........................................................................... PNL112 730 Two-Track GMP Inspection Strategy and Compliance Program, FDA ................ MFG104 609

U

Unacceptable Behavior ............................................................................................ PNL111 726 Underground Storage Tank (UST) Management .................................................... ENV103 451 Unlawful Acts (re, FMLA) ...................................................................................... PNL105 692 Unpaid Leave, Reasons for Taking .......................................................................... PNL105 691 Unpaid Time Off ...................................................................................................... PNL107 701 Unresponsive Accounts, Seriously Delinquent or ................................................... FCR101 459 Unsigned Checks .................................................................................................... ACT113 97 Update, IT User-Staff Training Plan ........................................................................ MIS105 549 Update, Malware Defense Plan ................................................................................ MIS104 544 Updating (Preparation and) of Operation/Service Manuals .................................... ENG105 385 Updating Procedures, Revising ................................................................. MANUAL PREP 82 Usage Instructions ..................................................................................... MANUAL PREP 65 Usage, Number ......................................................................................... MANUAL PREP 72 User Expectation ..................................................................................................... CSV102 262 Users' Guide, Telephone ........................................................................................ ADM108 242 UST (underground storage tank) management ....................................................... ENV103 451

V

Vector ....................................................................................................................... MIS104 542 Vehicle (Company) Maintenance ........................................................................... ENV101 431 Vendor (Alarm), Guidelines for Selecting an ...................................................... SAO105-1 863 Vendor (Approved) List ......................................................................................... SPI106-1 915 Vendor (Approved) Notification form ................................................................... SPI106-2 917 Vendor Disqualification/Reevaluation ...................................................................... SPI106 912 Vendor Files .............................................................................................................. SPI106 913 Vendor Inspections ................................................................................................... SPI106 912 Vendor Performance Log ....................................................................................... SPI106-4 925 Vendor Survey form .............................................................................................. SPI106-3 919 Vendors, Approved ................................................................................................... SPI106 911


600 Index of 28


Verification and Closure ........................................................................................ MFG111 649 Verification, Design Review and ............................................................................ ENG108 414 Video Surveillance .................................................................................................. SAO105 859 Virus-Serum-Toxin Act ...........................................................................................PNL114 747 Visitors .....................................................................................................................PNL113 738 Vote Shares, Authorization of Proxy to ............................................................. ADM101-3 195

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Waiver of Notice of Stockholders’ Meeting ...................................................... ADM101-2 193 Warranty Coverage ................................................................................................. CSV106 283 Warranty, Full (definition) ...................................................................................... CSV106 283 Warranty, Limited (definition) ................................................................................ CSV106 283 Warranty, Limited ................................................................................................ CSV106-1 287 Waste (Hazardous) Determination Checklist ....................................................... ENV102-1 439 Waste (Hazardous) Determination Sheet ............................................................. ENV102-2 433 Waste (Hazardous) Determination .......................................................................... ENV102 433 Waste (Hazardous) Generator Classification .......................................................... ENV102 434 Waste (Hazardous) Management Training ............................................................. ENV102 436 Waste Minimization ................................................................................................ ENV101 429 Water Pollution ....................................................................................................... ENV103 450 Weather, Inclement ..................................................................................................PNL113 736 Weekly Financial Report .........................................................................................FCR110 506 Weekly Financial Report ..................................................................................... FCR110-1 507 WHCRA – Women’s Health and Cancer Rights Act ..............................................PNL106 700 Who is Covered by ADA .........................................................................................PNL101 656 Who Should Use The Policies and Procedures Manual ............................................ INTRO 37 Windows – Doors and Entryways ........................................................................... SAO101 837 Women’s Health and Cancer Rights Act (WHCRA) ...............................................PNL106 700 Word Processing (Text) Files ................................................................... MANUAL PREP 65 Work (Hours of) – Pay Periods, Payday, and ..........................................................PNL108 708 Workforce Investment Act .......................................................................................PNL101 662 Working Standard .................................................................................................. MFG103 594 Workplace Safety Action Plan ............................................................................. PNL114-3 765 Workplace Safety Rules, General ........................................................................ PNL114-4 767 Workplace Safety Self-Inspection Checklist ....................................................... PNL114-2 751 Worksheet, IT Asset Configuration ...................................................................... MIS101-2 521 Worksheet, Reconstruction ................................................................................. DMP105-4 349 Worksheet, Recovery .......................................................................................... DMP105-1 343 Worksheet, Restoration ....................................................................................... DMP105-2 345 Worksheet, Resumption ...................................................................................... DMP105-3 347 Worksheet, Trade Show ...................................................................................... SMK110-1 823 Worksite Analysis ....................................................................................................PNL114 741 Write-off Authorization, Accounts Receivable .................................................... ACT111-3 158 Writing Your Manual, Considerations ...................................................... MANUAL PREP 68 Written Requests for Confidential/Financial Information .......................................FCR108 497

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Year End Cut-Off ...................................................................................................... SPI102 878

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INDEX SECTION/ID Page...MIS105 540 Code of Practice for Information Security Controls (ISO standard...

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