INDEX SECTION/ID Page - Bizmanualz · Computer & IT Policies and Procedures Manual Bizmanualz.com...

Computer & IT Policies and Procedures Manual Bizmanualz.com

600 Index of 28

INDEX SECTION/ID Page

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12207:2008 – ISO/IEC Standard, Systems and Software Engineering ................ ITSW101 514












15489-1:2001 (Information And Documentation - Records Management) ........... ITAD102 161

16326-2009 (IEEE Systems and Software Engineering – Project Management) . ITSW101 515

21 CFR Part 11 - Code Of Federal Regulations, Title 21 ...................................... ITAD103 173

27002:2013 (ISO/IEC Standard – IT-Security Techniques ................................... ITAD101 148

27002:2013 (ISO/IEC Standard – IT-Security Techniques ................................... ITAD107 206

27002:2013 (ISO/IEC Standard – IT-Security Techniques .................................. ITAM104 299

27002:2013 (ISO/IEC Standard – IT-Security Techniques ................................... ITSD102 378





27002:2013 (ISO/IEC Standard –Code Of Practice For Info Security Mgmt) ...... ITSD108 491

27002:2013 (ISO/IEC Standard –Code Of Practice For Info Security Mgmt) ....... ITTS103 335

27002:2013 (ISO/IEC Standard –Code Of Practice For Info Security Mgmt) ....... ITTS105 354

36 CFR 1210.53 - Code Of Federal Regulations, Title 36 ..................................... ITSD103 405

40 CFR 260-299 - Code Of Federal Regulations, Title 40 ................................... ITAM102 260

800-18 – Guide For Developing Security Plans For IT Systems ........................... ITSD102 378

800-30 – NIST Special Publication - Risk Management Guide For IT Systems ... ITSD101 369

800-53 – NIST – Recommended Security Controls For Federal Info.Systems ..... ITSD104 415

800-61 – NIST – Computer Security Incident Handling Guide ............................ ITSD108 492

800-66 – Introductory Resource Guide For Implementing HIPAA ....................... ITSD108 492

800-83 –Guide To Malware Incident Prevention And Handling (NIST) .............. ITSD105 461

829-1998 – IEEE Standard For Software Test Documentation ............................ ITSW107 582

9001:2008 (ISO Standard – Quality Management Systems-Requirements) .......... ITAD102 161




9001:2008 (ISO Standard – Quality Management Systems-Requirements) ......... ITAM103 278

9001:2008 (ISO Standard – Quality Management Systems-Requirements) ......... ITAM105 309

9001:2008 (ISO Standard – Quality Management Systems-Requirements) ......... ITSW102 540

9001:2008 (ISO Standard – Quality Management Systems-Requirements) ........... ITTS105 354

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600 Index of 28


A

Accelerating Returns and Paradigm Shifts ............................................................... INTRO 32

Accelerating Returns ................................................................................................. INTRO 34

Acceptable Use - Computer and Internet Usage .................................................... ITAD107 203

Acceptance Test Plan, Systems Analysis .............................................................. ITSW103 555

Acceptance Testing, Software ............................................................................... ITSW107 580

Access Control Database, IT User - ITSD106-2 ................................................. ITSD106-2 471

Access Control Log (form) - ITSD106-3 ............................................................ ITSD106-3 473

Access Control Plan (form) - ITSD106-1 ........................................................... ITSD106-1 467

Access Control Plan Review .................................................................................. ITSD106 464

Access Control Plan Update .................................................................................. ITSD106 464

Access Control Plan ............................................................................................... ITSD106 464

Access Control, Planning IT .................................................................................. ITSD106 463

Access Requirements For Records, Retention And - NARA ................................ ITSD103 405

Access, User ................................................................................................ IT SEC. GUIDE 701

Account Conventions, IT User ............................................................................ ITSD106-4 475

Acknowledgement Form, System Trouble ......................................................... ITTS102-2 331

Acquisition List, IT Asset .................................................................................. ITAM102-2 263

Acquisition, IT Asset ............................................................................................ ITAM102 256

ADA - Americans with Disabilities Act ............................................................... ITAM101 243

Additional Information Sources ................................................................ MANUAL PREP 73

Address Translation, Network ............................................................................... ITAD105 186

Address, TCP/IP .................................................................................................... ITAD105 185

Addressing Conventions, WAN Link .................................................................... ITAD105 187

Addressing Standards, Subnet................................................................................ ITAD105 186

Addressing Your Audience, Communication and .................................... MANUAL PREP 75

Administration (System) Plan Review .................................................................... ITTS101 318

Administration (System) Plan Update .................................................................... ITTS101 319

Administration (System) Plan ................................................................................. ITTS101 318

Administration (System) Task List ..................................................................... ITTS101-1 321

Administration, IT ................................................................................ POLICY MANUAL 119

Administration, Planning System ........................................................................... ITTS101 317

Agreement, Software Consulting ....................................................................... ITSW111-1 619

Agreement, Software License ............................................................................ ITSW109-1 603

Americans with Disabilities Act (ADA) ............................................................... ITAM101 243

Analysis, Systems - Acceptance Test Plan ........................................................... ITSW103 555

Analysis, Systems - Beta Test Plan ....................................................................... ITSW103 555

Analysis, Systems - Information Flows Documentation ....................................... ITSW103 554

Analysis, Systems – Introduction .......................................................................... ITSW103 553

Analysis, Systems – Requirements ....................................................................... ITSW103 554

Analysis, Systems – Review ................................................................................. ITSW103 556

Approved IT Vendor Data Sheet ....................................................................... ITAM103-3 291

Arbitration .............................................................................................................. ITAD109 219

Assessing Your Needs ................................................................................ IT SEC. GUIDE 641

Assessment Checklist, IT Security ...................................................................... ITSD102-1 381

Assessment Plan, IT Asset .................................................................................... ITAM104 298

Assessment Preparation, IT Threat/Risk ................................................................ ITSD101 366




600 Index of 28


Assessment Report, IT Threat / Risk .................................................................. ITSD101-1 373

Assessment, IT Asset Standards ........................................................................... ITAM101 243

Assessment, IT Threat and Risk – Introduction ..................................................... ITSD101 366

Assessment, IT Threat/Risk ................................................................................... ITSD101 468

Assessment, Software ........................................................................................... ITSW106 572

Asset (IT) Acquisition List ................................................................................ ITAM102-2 263

Asset (IT) Acquisition ........................................................................................... ITAM102 256

Asset (IT) Assessment Checklist ....................................................................... ITAM104-1 301

Asset (IT) Assessment Plan .................................................................................. ITAM104 298

Asset (IT) Configuration Worksheet.................................................................. ITAM101-2 251

Asset (IT) Disposal ............................................................................................... ITAM102 258

Asset (IT) Inspection, Acceptance, & Distribution ............................................... ITAM102 257

Asset (IT) Installation - Corrective/Preventive Action ......................................... ITAM105 309

Asset (IT) Installation - Ongoing Evaluation ........................................................ ITAM105 309

Asset (IT) Installation Follow-Up Report .......................................................... ITAM105-1 311

Asset (IT) Installation Follow-Up ......................................................................... ITAM105 308

Asset (IT) Installation Satisfaction Data Review .................................................. ITAM105 308

Asset (IT) Installation Satisfaction Plan ............................................................... ITAM105 307

Asset (IT) Inventory Database ........................................................................... ITAM102-5 269

Asset (IT) Planning ............................................................................................... ITAM102 256

Asset (IT) Records Update .................................................................................... ITAM104 299

Asset (IT) Requisition/Disposal Form ............................................................... ITAM102-1 261

Asset (IT) Scan Summary .................................................................................. ITAM104-2 305

Asset (IT) Scan ..................................................................................................... ITAM104 298

Asset (IT) Standards Assessment .......................................................................... ITAM101 243

Asset (IT) Standards Development ....................................................................... ITAM101 241

Asset (IT) Standards Exception Request Form .................................................. ITAM101-3 253

Asset (IT) Standards Implementation ................................................................... ITAM101 242

Asset (IT) Standards List ................................................................................... ITAM101-1 247

Asset (IT) Verification .......................................................................................... ITAM102 259

Asset Management ............................................................................... POLICY MANUAL 123

Asset Managers, IT, International Association Of (IAITAM) .............................. ITAM101 244

Asset, Nonconforming IT, Form ........................................................................ ITAM102-4 267

Audit Plan, IT Security .......................................................................................... ITSD107 478

Audit Plan, IT Security ....................................................................................... ITSD107-3 487

Audit Planning, IT Security ................................................................................... ITSD107 477

Audit Report, IT Security ................................................................................... ITSD107-1 483

Audit Review, IT Security ..................................................................................... ITSD107 480

Audit, IT Security - Corrective Action .................................................................. ITSD107 480

Audit, Records ....................................................................................................... ITAD102 160

Authority, Communication, and Responsibility .................................. POLICY MANUAL 108

Authorization ............................................................................................ MANUAL PREP 85

B

Basic (Free) Software Support Services ............................................................... ITSW110 611

Benefits of IT Standards ........................................................................................... INTRO 36

Beta Test Coordinator................................................................ ............................... JD0060 729

Beta Test Plan, Systems Analysis ......................................................................... ITSW103 555




600 Index of 28


Beta Testing, Software .......................................................................................... ITSW107 580

Billings, Outsourcer ............................................................................................... ITAD109 218

Bizmanualz – Disaster Recovery Policies and Procedures Manual ....................... ITSD104 414

Bizmanualz – Human Resources Policies and Procedures Manual ...................... ITAM101 244

Board Member .......................................................................................................... JD0070 733

BPM, More Information ........................................................................................... INTRO 31

Bring Your Own Device (BYOD), Support Federal Agencies Implementing....... ITSD109 502

Business Conduct ................................................................................. POLICY MANUAL 109

Business Management and Information Technology ................................................ INTRO 27

Business Planning .................................................................................................. ITAD101 144

Business Process Management Software (BPMS) .................................................... INTRO 30

Business Process Management ................................................................................. INTRO 30

Business Processes, Future ....................................................................................... INTRO 34

BYOD (Bring Your Own Device) Policy .............................................................. ITSD109 499

BYOD Policy & Acknowledgement ................................................................... ITSD109-1 505

BYOD Policy Changes .......................................................................................... ITSD109 501

BYOD Policy Development ................................................................................... ITSD109 500

BYOD Policy Implementation ............................................................................... ITSD109 500

BYOD Policy Review ............................................................................................ ITSD109 501

BYOD Programs –Support Federal Agencies Implementing BYOD Programs .... ITSD109 502

C

CEO........................................................................................... ................................ JD0140 737

Change Control Form, Document ...................................................................... ITAD103-3 179

Change Request Form, Document ..................................................................... ITAD103-2 177

Chief Executive Officer........................................................... ................................. JD0140 737

Classification and Retention Guide, Records..................................................... ITAD102-1 163

COBIT - Control Objectives For Information And Related Technology .............. ITAD101 148



COBIT - Control Objectives For Information And Related Technology ............... ITTS105 354

Code Of Federal Regulations, Title 21 (21 CFR Part 11) ...................................... ITAD103 173

Code of Federal Regulations, Title 36 (36 CFR 1210.53) ..................................... ITSD103 405

Code Of Federal Regulations, Title 40 (40 CFR 260-299) ................................... ITAM102 260

Commitment, Management .................................................................. POLICY MANUAL 106

Communication and Addressing Your Audience ..................................... MANUAL PREP 75

Communication, Effective ........................................................................ MANUAL PREP 75

Communication, Responsibility, and Authority................................... POLICY MANUAL 108

Company Email Policy Acknowledgement Form .............................................. ITAD108-1 215

Company Infrastructure ....................................................................... POLICY MANUAL 136

Company Policies and Procedures ............................................................................ INTRO 38

Company Work Environment .............................................................. POLICY MANUAL 137

Compliance, User - Computer and Internet Usage ................................................ ITAD107 205

Components of Risk .................................................................................... IT SEC. GUIDE 643

Computer and Internet Usage - Acceptable Use .................................................... ITAD107 203

Computer and Internet Usage – Conclusion .......................................................... ITAD107 205

Computer and Internet Usage - Inappropriate Use ................................................ ITAD107 204

Computer and Internet Usage – Penalties .............................................................. ITAD107 205




600 Index of 28


Computer and Internet Usage – Security ............................................................... ITAD107 205

Computer and Internet Usage – User Compliance ................................................. ITAD107 205

Computer Security Incident Handling Guide - NIST Publication #800-61 ........... ITSD108 492

Conclusion - Computer and Internet Usage ........................................................... ITAD107 205

Conduct, Business ................................................................................ POLICY MANUAL 109

Configuration Control Standards, Software .......................................................... ITSW109 598

Conservation (Resource) & Recovery Act – RCRA ............................................. ITAM102 259

Considerations in Writing Your Manual ................................................... MANUAL PREP 72

Consulting Agreement (Software) ..................................................................... ITSW111-1 619

Consulting Services Review, Software ................................................................. ITSW111 616

Consulting, Software - Cost Estimates ................................................................. ITSW111 615

Consulting, Software - Enhancements and Customizations ................................. ITSW111 616

Consulting, Software – Introduction ..................................................................... ITSW111 615

Consulting, Software – Software Problems .......................................................... ITSW111 616

Control List, Document ..................................................................................... ITAD103-1 175

Control Objectives for Information and Related Technology (COBIT) ................ ITAD101 148



Control Objectives for Information and Related Technology (COBIT) ................. ITTS105 354

Control Standards, Software Configuration .......................................................... ITSW109 598

Control Standards, Software Release .................................................................... ITSW109 599

Control Standards, Software Version.................................................................... ITSW109 598

Controls, Processes and ....................................................................... POLICY MANUAL 117

Conventions, IT User Account............................................................................ ITSD106-4 475

Conventions, Naming, Infrastructure Device ........................................................ ITAD104 183

Conventions, Naming, Mainframe ......................................................................... ITAD104 182

Conventions, Naming, Network Host .................................................................... ITAD104 182

Conventions, Server Naming ................................................................................. ITAD104 181

Conventions, WAN Link Addressing .................................................................... ITAD105 187

Copyright Notice, Software ............................................................................... ITSW109-3 607

Copyright, License, Warranty – Software ............................................................ ITSW109 599

Corrective Action, IT Security Audit ..................................................................... ITSD107 480

Corrective/Preventive Action, IT Asset Installation ............................................. ITAM105 309

Cost Estimates, Software Consulting .................................................................... ITSW111 615

Countermeasures, Information Security ..................................................... IT SEC. GUIDE 688

Countermeasures, Network Security ........................................................... IT SEC. GUIDE 712

Countermeasures, Software Security .......................................................... IT SEC. GUIDE 696

Countermeasures, User Access Security ..................................................... IT SEC. GUIDE 703

Courses, Software Training - Customized Training ............................................. ITSW112 626

Courses, Software Training - Standard Training .................................................. ITSW112 626

Courses, Software Training - Teaching Training .................................................. ITSW112 626

Customer Support Log, Software Consulting .................................................... ITSW111-3 623

Customizations, Enhancements and - Software Consulting ................................. ITSW111 616

Customized Training Courses, Software Training ................................................ ITSW112 626




600 Index of 28


D

Data to Information ................................................................................................... INTRO 37

Database, IT Asset Inventory ............................................................................. ITAM102-5 269

Database, IT Project Development .................................................................... ITSW102-1 543

Database, IT User Access Control ...................................................................... ITSD106-2 471

Database, Records Management ........................................................................ ITAD102-2 165

Dealing with Risk ....................................................................................... IT SEC. GUIDE 646

Defense Plan Review, Malware ............................................................................. ITSD105 460

Defense Plan Update, Malware .............................................................................. ITSD105 460

Defense Plan, Malware .......................................................................................... ITSD105 459

Defense Planning, Malware ................................................................................... ITSD105 458

Defining the Format and Organization of Your Manual ........................... MANUAL PREP 77

Deployment, Information .......................................................................................... INTRO 28

Design Change Implementation ............................................................................ ITSW108 592

Design Change Request Form............................................................................ ITSW108-1 595

Design Change Review ......................................................................................... ITSW108 591

Design Changes – Introduction ............................................................................. ITSW108 591

Design Features ......................................................................................... MANUAL PREP 78

Design Review Checklist ................................................................................... ITSW104-1 563

Design Review, Software ...................................................................................... ITSW104 561

Design Specification, Software ............................................................................. ITSW104 559

Design, Software – Introduction ........................................................................... ITSW104 559

Develop Policy, How To ............................................................................. IT SEC. GUIDE 656

Developing The IT Security Plan ........................................................................... ITSD102 376

Development and Implementation Checklist, Policy .................................. IT SEC. GUIDE 661

Development Process, Manual .................................................................. MANUAL PREP 55

Development, IT Asset Standards ......................................................................... ITAM101 241

Development, IT Plan ............................................................................................ ITAD101 145

Development, Network Infrastructure Standards ................................................... ITAD106 192

Development, Security Policy..................................................................... IT SEC. GUIDE 655

Development, Software ......................................................................................... ITSW105 566

Development, Software ........................................................................ POLICY MANUAL 131

Device Naming Conventions, Infrastructure.......................................................... ITAD104 183

DHCP (Dynamic Host Configuration Protocol) .................................................... ITAD105 186

Director of Quality .................................................................................................... JD0300 741

Disaster Recovery Plan (IT) Review...................................................................... ITSD104 413

Disaster Recovery Plan (IT) Revision.................................................................... ITSD104 414

Disaster Recovery Plan, IT .................................................................................... ITSD104 411

Disaster Recovery Plan, IT ................................................................................. ITSD104-1 417

Disaster Recovery Planning, IT ............................................................................. ITSD104 412

Disaster Recovery Policies and Procedures (Bizmanualz #ABR33M) .................. ITSD104 414

Disaster Recovery, IT Security and ..................................................... POLICY MANUAL 127

Disposal, IT Asset ................................................................................................. ITAM102 258

Disposal, IT Asset, form .................................................................................... ITAM102-1 261

Disqualification Form, IT Vendor ..................................................................... ITAM103-5 295

Distribution, Production and ..................................................................... MANUAL PREP 86

Document Change Control Form ....................................................................... ITAD103-3 179




600 Index of 28


Document Change Request Form ...................................................................... ITAD103-2 177

Document Change, Request for, Form............................................................... ITSW106-1 577

Document Control List ...................................................................................... ITAD103-1 175

Document Management Plan Review .................................................................... ITAD103 171

Document Management Plan Update .................................................................... ITAD103 171

Document Management Plan ................................................................................. ITAD103 168

Document Management, Planning ......................................................................... ITAD103 168

Document Manager ................................................................................................... JD0330 745

Document Revision, Software .............................................................................. ITSW106 574

Document Revisions ................................................................................. MANUAL PREP 72

Documentation and Distribution ........................................................................... ITAM104 298

Documentation Procedure (Software) and Work Instruction Format ................... ITSW106 575

Documentation Production, Software ................................................................... ITSW106 572

Documentation Release, Software ........................................................................ ITSW106 573

Documentation Review, Software ........................................................................ ITSW106 572

Documentation, IT Management System ............................................. POLICY MANUAL 113

Documentation, Systems Analysis - Information Flows....................................... ITSW103 554

Due Diligence Checklist, IT Outsourcer ............................................................ ITAD109-1 223

Dynamic Host Configuration Protocol (DHCP) .................................................... ITAD105 186

E

Editing Files .............................................................................................. MANUAL PREP 69

EFA - Expedited Funds Availability Act Of 1989 ................................................. ITSD104 414

Effective Communication ......................................................................... MANUAL PREP 75

Email and Internet Etiquette .................................................................................. ITAD107 204

Email Policy Changes ............................................................................................ ITAD108 212

Email Policy Development .................................................................................... ITAD108 212

Email Policy Implementation ................................................................................ ITAD108 212

Email Policy Review .............................................................................................. ITAD108 212

Enhancements and Customizations, Software Consulting .................................... ITSW111 616

Ergonomics ........................................................................................................... ITAM101 242

Estimates, Software Consulting Cost .................................................................... ITSW111 615

Etiquette, Internet and Email ................................................................................. ITAD107 204

Evaluation (Review), IT User-Staff Training Plan ................................................. ITTS105 353

Evaluation Form, Software Training ................................................................. ITSW112-1 629

Evaluation, IT Vendor .......................................................................................... ITAM103 274

Excluded Procedures ............................................................................ POLICY MANUAL 101

Executives, Guidelines for .......................................................................... IT SEC. GUIDE 636

Expedited Funds Availability Act Of 1989 (EFA) ................................................ ITSD104 414

Extended Software Support Services .................................................................... ITSW110 611

F

Features, Design ........................................................................................ MANUAL PREP 78

Federal Information Systems and Organizations, Security and Privacy Controls . ITSD104 415

File Properties and Style Formats ............................................................. MANUAL PREP 69

Files, Editing ............................................................................................. MANUAL PREP 69

Files, IT Vendor .................................................................................................... ITAM103 277




600 Index of 28


Final Release Testing, Software ............................................................................ ITSW107 581

Financial Manager .................................................................................................... JD0410 749

Flows Documentation, Systems Analysis – Information ...................................... ITSW103 554

Follow-Up Report, IT Asset Installation ............................................................ ITAM105-1 311

Follow-Up, IT Asset Installation .......................................................................... ITAM105 308

Format and Organization of Your Manual, Defining ................................ MANUAL PREP 77

Format ....................................................................................................... MANUAL PREP 81

Format, Software Documentation Procedure and Work Instruction ..................... ITSW106 575

Format, Style ............................................................................................. MANUAL PREP 71

Free Basic Software Support Services .................................................................. ITSW110 611

Future Business Processes ........................................................................................ INTRO 34

G

Generation, Record ................................................................................................ ITAD102 158

Goals, Training ........................................................................................... IT SEC. GUIDE 719

Governance, IT ......................................................................................................... INTRO 35

Guide For Developing Security Plans For IT Systems .......................................... ITSD102 378

Guide For Implementing The HIPAA Security Rule ............................................. ITSD108 492

Guide For Information Technology Systems, Risk Management .......................... ITSD101 369

Guide To Malware Incident Prevention And Handling ......................................... ITSD105 461

Guide, Computer Security Incident Handling ........................................................ ITSD108 492

Guide, Records Classification and Retention..................................................... ITAD102-1 163

Guide, User Troubleshooting .............................................................................. ITTS104-2 347

Guidelines Company Executives Should Read ........................................... IT SEC. GUIDE 636

Guidelines for Risk Assessment ................................................................. IT SEC. GUIDE 647

H

Handling, IT Incident ............................................................................................. ITSD108 490

Handling, IT Incident, Preparation ........................................................................ ITSD108 490

Handling, IT Incident, Review ............................................................................... ITSD108 491

Handling, Nonconformance .................................................................................. ITAM104 299

Heading Information ................................................................................. MANUAL PREP 81

Health Insurance Portability & Accountability Act Of 1996 (HIPAA) ................. ITSD101 369




Help Desk Technician............................................................... ................................ JD0500 751

HIPAA - Health Insurance Portability & Accountability Act Of 1996 ................. ITSD101 369




HIPAA Security Rule, Introductory Resource Guide For Implementing .............. ITSD108 492

History of Information Security .................................................................. IT SEC. GUIDE 635

Host Naming Conventions, Network ..................................................................... ITAD104 182

How Does Security Affect the Workplace? ............................................... IT SEC. GUIDE 718




600 Index of 28


How To Develop Policy .............................................................................. IT SEC. GUIDE 656

Human Factor Studies ........................................................................................... ITAM101 242

Human Resources Manager ...................................................................................... JD0510 753

Human Resources Policies and Procedures Manual (Bizmanualz #ABR41M) ... ITAM101 244

Human Resources ................................................................................ POLICY MANUAL 135

I

IAITAM (International Association Of IT Asset Managers) ................................ ITAM101 244

Identification of Records ........................................................................................ ITAD102 158

Identification, IT Project Needs ............................................................................ ITSW101 512

Identifying a Candidate Function for Outsourcing ................................................ ITAD109 218

IEEE Software Engineering Standard #16326-2009............................................. ITSW101 515

IEEE Software Engineering Standards List .......................................................... ITSW101 515

IEEE Special Publication #802.12 – An Introduction To Computer Security ....... ITSD106 465

IEEE Standard #829-2008 – Standard For Software Test Documentation ........... ITSW107 582

IEEE Standard 802 – Standard For Local And Metropolitan Area Networks ....... ITAD106 193

IEEE Standard 802.1X – Port-Based Network Access Control ............................. ITSD106 465

IEEE/EIA 12207.0 - Implementation of ISO/IEC12207:2008 ............................. ITSW101 514












Implementation and Day-to-Day Maintenance ........................................... IT SEC. GUIDE 670

Implementation Schedule, IT Security Plan ....................................................... ITSD102-3 401

Implementation, Design Change ........................................................................... ITSW108 592

Implementation, IT Asset Standards ..................................................................... ITAM101 242

Implementation, IT Plan ........................................................................................ ITAD101 146

Implementation, Network Infrastructure Standards ............................................... ITAD106 192

Implementation, Security Policy ................................................................. IT SEC. GUIDE 655

Implementing BYOD Programs, a Toolkit to Support Federal Agencies.............. ITSD109 502

Implementing Security Policy ..................................................................... IT SEC. GUIDE 658

Implementing The HIPAA Security Rule, Introductory Resource Guide For ....... ITSD108 492

Implementing The IT Security Plan ....................................................................... ITSD102 376

Inappropriate Use – Computer and Internet Usage ................................................ ITAD107 204

Incident Handling Guide, Computer Security ........................................................ ITSD108 492

Incident Handling, IT ............................................................................................. ITSD108 490

Incident Handling, IT, Preparation ........................................................................ ITSD108 490

Incident Handling, IT, Review ............................................................................... ITSD108 491

Incident Prevention And Handling, Malware, Guide To ....................................... ITSD105 461

Incident Report/Response Form ......................................................................... ITSD108-1 495




600 Index of 28


Information And Related Technology, Control Objectives For (COBIT) ............. ITAD101 148



Information Deployment ........................................................................................... INTRO 28

Information Flows Documentation, Systems Analysis ......................................... ITSW103 554

Information Interactions ............................................................................................ INTRO 28

Information Maps ...................................................................................................... INTRO 30

Information Security and IT Standards ..................................................................... INTRO 35

Information Security Checklist ................................................................... IT SEC. GUIDE 692

Information Security Countermeasures....................................................... IT SEC. GUIDE 688

Information Security Management (ISO/IEC 27002:2013) ................................... ITAD101 148

Information Security Management (ISO/IEC 27002:2013) ................................... ITAD107 206

Information Security Management (ISO/IEC 27002:2013) .................................. ITAM104 299

Information Security Management (ISO/IEC 27002:2013) ................................... ITSD102 378






Information Security Management (ISO/IEC 27002:2013) .................................... ITTS103 335

Information Security ................................................................................................. INTRO 35

Information Security ................................................................................... IT SEC. GUIDE 687

Information Security, History ..................................................................... IT SEC. GUIDE 635

Information Security, Protecting Your System ........................................... IT SEC. GUIDE 637

Information Security, Why Do You Need It? ............................................ IT SEC. GUIDE 635

Information Storage Plan .................................................................................... ITSD103-1 409

Information Systems, Recommended Security Controls For Federal .................... ITSD104 415

Information Technology and Business Management ................................................ INTRO 27

Information Technology Plan ............................................................................ ITAD101-1 151

Information Technology Planning ....................................................... POLICY MANUAL 107

Information Technology Systems, Guide For Developing Security Plans For ...... ITSD102 378

Information Technology Systems, Risk Management Guide For .......................... ITSD101 369

Information Threats .................................................................................... IT SEC. GUIDE 688

Information to Knowledge ........................................................................................ INTRO 37

Information Usage .................................................................................................... INTRO 28

Information-Knowledge-Wisdom ............................................................................. INTRO 37

Infrastructure Device Naming Conventions........................................................... ITAD104 183

Infrastructure Standards (Network) List ............................................................ ITAD106-1 195

Infrastructure Standards Development, Network ................................................... ITAD106 192

Infrastructure Standards Implementation, Network ............................................... ITAD106 192

Infrastructure Standards Review, Network ............................................................ ITAD106 192

Infrastructure, Company ...................................................................... POLICY MANUAL 136

Inspection, Acceptance, & Distribution – IT Asset .............................................. ITAM102 257

Installation (IT Asset) Follow-Up Report .......................................................... ITAM105-1 311

Installation (IT Asset) Satisfaction Data Review .................................................. ITAM105 308

Installation (IT Asset) Satisfaction Plan ............................................................... ITAM105 307

Installation Follow-Up, IT Asset .......................................................................... ITAM105 308

Installation, IT Asset - Ongoing Evaluation ......................................................... ITAM105 309

Institute Of Electrical And Electronic Engineers Computer Society Standards ... ITAM101 244




600 Index of 28


Instruction Format (Work), Software Documentation Procedure and .................. ITSW106 575

Instructions, Usage .................................................................................... MANUAL PREP 69

Interactions, Information ........................................................................................... INTRO 28

International Association Of IT Asset Managers (IAITAM) ................................ ITAM101 244

Internet and Email Etiquette .................................................................................. ITAD107 204

Introduction - IT Threat and Risk Assessment ...................................................... ITSD101 366

Introduction, Design Changes ............................................................................... ITSW108 591

Introduction, Software Consulting ........................................................................ ITSW111 615

Introduction, Software Design .............................................................................. ITSW104 559

Introduction, Software Releases and Updates ....................................................... ITSW109 597

Introduction, Software Training ............................................................................ ITSW112 625

Introduction, Systems Analysis ............................................................................ ITSW103 553

Introductory Resource Guide For Implementing The HIPAA Security Rule ........ ITSD108 492

Introductory Security Checklist .................................................................. IT SEC. GUIDE 638

Inventory Database, IT Asset ............................................................................. ITAM102-5 269

IRS Procedure 98-25 – Records Retention ............................................................ ITSD103 405

ISO 15489-1:2001 –Records Management, Part 1 – General ................................ ITAD102 161

ISO 15489-1:2001 –Records Management, Part 2 – Guidelines ........................... ITAD102 161

ISO 27001:2013 – Information Security Management Systems ............................ ITAD103 172

ISO 9001:2008 – Quality Management Systems-Requirements ........................... ITAD102 161




ISO 9001:2008 – Quality Management Systems-Requirements .......................... ITAM103 278

ISO 9001:2008 – Quality Management Systems-Requirements .......................... ITAM105 309

ISO 9001:2008 – Quality Management Systems-Requirements ........................... ITSD109 502

ISO 9001:2008 – Quality Management Systems-Requirements .......................... ITSW102 502

ISO 9001:2008 – Quality Management Systems-Requirements ............................ ITTS105 354

ISO/IEC 12207:1995 – IT -Software Life-Cycle Processes ................................. ITSW101 514












ISO/IEC 27002:2013 – Information Technology- Security Management ............. ITAD101 148

ISO/IEC 27002:2013 – Information Technology- Security Management ............. ITAD107 206

ISO/IEC 27002:2013 – Information Technology- Security Management ............ ITAM104 299

ISO/IEC 27002:2013 – Information Technology- Security Management ............. ITSD102 378









600 Index of 28


ISO/IEC 27002:2013 – Information Technology- Security Management .............. ITTS103 335

ISO/IEC 27002:2013 – Information Technology- Security Management .............. ITTS105 334

Issues, Security ........................................................................................... IT SEC. GUIDE 637

IT Access Control Log ........................................................................................ ITSD106-3 473

IT Access Control Plan Review ............................................................................. ITSD106 464

IT Access Control Plan Update .............................................................................. ITSD106 464

IT Access Control Plan .......................................................................................... ITSD106 464

IT Access Control Plan ....................................................................................... ITSD106-1 467

IT Access Control, Planning .................................................................................. ITSD106 463

IT Administration ................................................................................. POLICY MANUAL 119

IT and Process Flow .................................................................................................. INTRO 30

IT as a Strategic Differentiator .................................................................................. INTRO 29

IT Asset (Nonconforming) Form ....................................................................... ITAM102-4 267

IT Asset Acquisition List ................................................................................... ITAM102-2 263

IT Asset Acquisition ............................................................................................. ITAM102 256

IT Asset Assessment Checklist .......................................................................... ITAM104-1 301

IT Asset Assessment Plan ..................................................................................... ITAM104 298

IT Asset Configuration Worksheet .................................................................... ITAM101-2 251

IT Asset Disposal .................................................................................................. ITAM102 258

IT Asset Inspection, Acceptance, & Distribution ................................................. ITAM102 257

IT Asset Installation - Corrective/Preventive Action ............................................ ITAM105 309

IT Asset Installation - Ongoing Evaluation .......................................................... ITAM105 309

IT Asset Installation Follow-Up Report ............................................................. ITAM105-1 311

IT Asset Installation Follow-Up ........................................................................... ITAM105 308

IT Asset Installation Satisfaction Data Review .................................................... ITAM105 308

IT Asset Installation Satisfaction Plan .................................................................. ITAM105 307

IT Asset Inventory Database .............................................................................. ITAM102-5 269

IT Asset Manager ...................................................................................................... JD0630 759

IT Asset Planning .................................................................................................. ITAM102 256

IT Asset Records Update ...................................................................................... ITAM104 299

IT Asset Requisition/Disposal Form .................................................................. ITAM102-1 261

IT Asset Scan Summary ..................................................................................... ITAM104-2 305

IT Asset Scan ........................................................................................................ ITAM104 298

IT Asset Standards Assessment ............................................................................ ITAM101 243

IT Asset Standards Development .......................................................................... ITAM101 241

IT Asset Standards Exception Request Form .................................................... ITAM101-3 253

IT Asset Standards Implementation ...................................................................... ITAM101 242

IT Asset Standards List ...................................................................................... ITAM101-1 247

IT Asset Verification ............................................................................................. ITAM102 259

IT Department Satisfaction – General ................................................................... ITAD110 228

IT Department Satisfaction - Post-Service Follow-Up .......................................... ITAD110 228

IT Department Satisfaction - User Satisfaction Review ........................................ ITAD110 229

IT Department Satisfaction - User Survey ............................................................. ITAD110 228

IT Disaster Recovery Coordinator ............................................................................ JD0640 763

IT Disaster Recovery Plan Review ........................................................................ ITSD104 413

IT Disaster Recovery Planning .............................................................................. ITSD104 412

IT Governance .......................................................................................................... INTRO 35

IT Incident Handling Plan Review ......................................................................... ITSD108 490

IT Incident Handling Plan ...................................................................................... ITSD108 490




600 Index of 28


IT Incident Handling Planning ............................................................................... ITSD108 490

IT Incident Report/Response Form ..................................................................... ITSD108-1 495

IT Management System Documentation .............................................. POLICY MANUAL 113

IT Management System Objectives ..................................................... POLICY MANUAL 111

IT Management System Requirements ................................................ POLICY MANUAL 111

IT Management System Transactions .................................................. POLICY MANUAL 112

IT Management System ....................................................................... POLICY MANUAL 111

IT Manager................................................................................................................ JD0650 767

IT Network Map ................................................................................................ ITAM102-6 271

IT Nonconformity Report ................................................................................... ITSD107-2 485

IT Organization .................................................................................... POLICY MANUAL 103

IT Outsourcer Due Diligence Checklist ............................................................. ITAD109-1 223

IT Outsourcer Record ........................................................................................ ITAD109-2 225

IT Outsourcer, Selecting an ................................................................................... ITAD109 218

IT Plan Development ............................................................................................. ITAD101 145

IT Plan Implementation ......................................................................................... ITAD101 146

IT Plan Review Checklist .................................................................................. ITAD101-2 155

IT Plan Review ...................................................................................................... ITAD101 146

IT Plan Update ....................................................................................................... ITAD101 147

IT Policies and Procedures ........................................................................................ INTRO 38

IT Policies and Procedures, Who Needs Them? ...................................................... INTRO 25

IT Policy, Management ........................................................................ POLICY MANUAL 107

IT Post-Service Satisfaction Report ................................................................... ITAD110-1 231

IT Project Cycle Management .............................................................................. ITSW102 539

IT Project Definition Review ................................................................................ ITSW101 513

IT Project Definition ............................................................................................. ITSW101 512

IT Project Development Database ..................................................................... ITSW102-1 543

IT Project Manager ................................................................................................... JD0660 771

IT Project Needs Identification ............................................................................. ITSW101 512

IT Project Plan ...................................................................................................... ITSW101 513

IT Project Plan ................................................................................................... ITSW101-1 517

IT Project Progress Review Checklist ............................................................... ITSW102-4 551

IT Project Review ................................................................................................. ITSW102 539

IT Project Schedule ............................................................................................... ITSW102 538

IT Project Setup .................................................................................................... ITSW102 537

IT Project Status Report ..................................................................................... ITSW102-2 545

IT Project Team Review Checklist .................................................................... ITSW102-3 549

IT Security and Disaster Recovery ...................................................... POLICY MANUAL 127

IT Security Assessment Checklist....................................................................... ITSD102-1 381

IT Security Audit - Corrective Action ................................................................... ITSD107 480

IT Security Audit Plan ........................................................................................... ITSD107 478

IT Security Audit Plan ........................................................................................ ITSD107-3 487

IT Security Audit Planning .................................................................................... ITSD107 478

IT Security Audit Report .................................................................................... ITSD107-1 483

IT Security Audit Review ...................................................................................... ITSD107 480

IT Security Manager ................................................................................................. JD0670 773

IT Security Plan Implementation Schedule ........................................................ ITSD102-3 401

IT Security Plan Review ........................................................................................ ITSD102 377

IT Security Plan Update ......................................................................................... ITSD102 378




600 Index of 28


IT Security Plan ..................................................................................................... ITSD102 391

IT Security Plan, Developing ................................................................................. ITSD102 376

IT Security Plan, Implementing ............................................................................. ITSD102 376

IT Security Plan, Preparing the .............................................................................. ITSD102 375

IT Standards .............................................................................................................. INTRO 36

IT Standards, Benefits ............................................................................................... INTRO 36

IT Storage Librarian .................................................................................................. JD0680 777

IT Storage Plan Review ......................................................................................... ITSD103 405

IT Storage Plan ...................................................................................................... ITSD103 404

IT Storage Plan, Updating ...................................................................................... ITSD103 405

IT Storage Planning ............................................................................................... ITSD103 403

IT Support Center Manager ...................................................................................... JD0690 779

IT Support Center Operations ................................................................................. ITTS102 325

IT Support Center Overview ................................................................................... ITTS102 324

IT Support Review .................................................................................................. ITTS102 326

IT Threat / Risk Assessment Report ................................................................... ITSD101-1 373

IT Threat and Risk Assessment – Introduction ...................................................... ITSD101 366

IT Threat/Risk Assessment Preparation ................................................................. ITSD101 366

IT Threat/Risk Assessment .................................................................................... ITSD101 368

IT Threat/Risk Management Review ..................................................................... ITSD101 369

IT Training and Support ....................................................................... POLICY MANUAL 125

IT Training Log ................................................................................................... ITTS105-2 359

IT Training Plan, User-Staff ................................................................................... ITTS105 352

IT Training Requirements List ............................................................................ ITTS105-1 357

IT Training, User-Staff, Planning ........................................................................... ITTS105 351

IT Troubleshooting – Planning ............................................................................... ITTS104 342

IT Troubleshooting Plan Review ............................................................................ ITTS104 342

IT Troubleshooting Plan Update ............................................................................. ITTS104 343

IT Troubleshooting Plan ......................................................................................... ITTS104 342

IT Troubleshooting Plan ..................................................................................... ITTS104-1 345

IT User Access Control Database ....................................................................... ITSD106-2 471

IT User Account Conventions............................................................................. ITSD106-4 475

IT User-Staff Training Plan Evaluation (Review) .................................................. ITTS105 353

IT User-Staff Training Plan Update ........................................................................ ITTS105 354

IT Vendor Disqualification Form ...................................................................... ITAM103-5 295

IT Vendor Evaluation............................................................................................ ITAM103 274

IT Vendor Files ..................................................................................................... ITAM103 277

IT Vendor List .................................................................................................... ITAM103-4 293

IT Vendor Notification Form ............................................................................. ITAM103-1 281

IT Vendor Review ................................................................................................. ITAM103 276

IT Vendor Selection .............................................................................................. ITAM103 275

IT Vendor Survey .............................................................................................. ITAM103-2 283

SO 27001:2013 – Information Security Management Systems ............................. ITSD107 481

J

K




600 Index of 28


L

LAN Administrator ................................................................................................... JD0710 783

Law, Moore’s ............................................................................................................ INTRO 32

Librarian, IT Storage ................................................................................................. JD0680 777

License Agreement, Software ............................................................................ ITSW109-1 603

License, Warranty, and Copyright – Software ...................................................... ITSW109 599

Limited Warranty (Software) ............................................................................. ITSW109-2 605

List, IT Training Requirements ........................................................................... ITTS105-1 357

List, IT Vendor................................................................................................... ITAM103-4 293

List, Network Infrastructure Standards .............................................................. ITAD106-1 195

List, System Administration Task ....................................................................... ITTS101-1 321

Log, IT Training.................................................................................................. ITTS105-2 359

Log, Software Consulting Customer Support .................................................... ITSW111-3 623

Log, Tech Support Receiving ............................................................................ ITAM102-3 265

Log, Tech Support .............................................................................................. ITTS102-1 329

M

Mainframe Naming Conventions ........................................................................... ITAD104 182

Maintenance, Implementation and Day-to-Day .......................................... IT SEC. GUIDE 670

Malware Defense Plan Review .............................................................................. ITSD105 460

Malware Defense Plan Update ............................................................................... ITSD105 460

Malware Defense Plan ........................................................................................... ITSD105 459

Malware Defense Planning .................................................................................... ITSD105 458

Malware Incident Prevention And Handlin, Guide To (NIST) .............................. ITSD105 461

Management (Records) Database ...................................................................... ITAD102-2 165

Management Commitment ................................................................... POLICY MANUAL 106

Management IT Policy ......................................................................... POLICY MANUAL 107

Management Reporting ........................................................................ POLICY MANUAL 108

Management Responsibility ................................................................. POLICY MANUAL 103

Management Review, IT Threat/Risk .................................................................... ITSD101 369

Management System, IT ...................................................................... POLICY MANUAL 111

Management, Asset .............................................................................. POLICY MANUAL 123

Management, IT Project Cycle ............................................................................. ITSW102 539

Management, Outsourcer Relationship .................................................................. ITAD109 220

Management, Planning Document ......................................................................... ITAD103 168

Management, Record ............................................................................................. ITAD102 159

Management, Resource ........................................................................ POLICY MANUAL 135

Management, Security ................................................................................ IT SEC. GUIDE 663

Management, Software Support Services ............................................................. ITSW110 610

Manual Development Process ................................................................... MANUAL PREP 78

Manual, Policy .......................................................................................... MANUAL PREP 71

Manual, Purpose of the ........................................................................ POLICY MANUAL 99

Manual, Scope of the ........................................................................... POLICY MANUAL 101

Mechanics, Style and ................................................................................ MANUAL PREP 78

Moore’s Law ............................................................................................................. INTRO 32




600 Index of 28


N

Naming Conventions, Infrastructure Device.......................................................... ITAD104 183

Naming Conventions, Mainframe .......................................................................... ITAD104 182

Naming Conventions, Network Host ..................................................................... ITAD104 182

Naming Conventions, Server ................................................................................. ITAD104 181

NARA Retention And Access Requirements For Records .................................... ITSD103 405

Needs Assessment ....................................................................................... IT SEC. GUIDE 641

Needs Identification, IT Project ............................................................................ ITSW101 512

Network (Internet) Security, Protecting Your System ................................ IT SEC. GUIDE 711

Network (Server) Planning Checklist ................................................................. ITTS103-1 337

Network Address Translation ................................................................................ ITAD105 186

Network and Computer Systems Administrator ....................................................... JD0860 785

Network Host Naming Conventions ...................................................................... ITAD104 182

Network Infrastructure Standards Development .................................................... ITAD106 192

Network Infrastructure Standards Implementation ................................................ ITAD106 192

Network Infrastructure Standards List ............................................................... ITAD106-1 195

Network Infrastructure Standards Review ............................................................. ITAD106 192

Network Map ..................................................................................................... ITAM102-6 271

Network Security Checklist ........................................................................ IT SEC. GUIDE 715

Network Security Countermeasures ............................................................ IT SEC. GUIDE 712

Network Security ........................................................................................ IT SEC. GUIDE 711

Network Threats (Examples) ..................................................................... IT SEC. GUIDE 712

Network, Server, Support Plan Review .................................................................. ITTS103 334

Network, Server, Support Plan Update ................................................................... ITTS103 335

Network, Server, Support Plan ............................................................................... ITTS103 334

Network, Server, Support Plan ........................................................................... ITTS103-2 339

Network, Server, Support Planning ........................................................................ ITTS103 333

Nonconformance Handling ................................................................................... ITAM104 299

Nonconforming IT Asset Form .......................................................................... ITAM102-4 267

Nonconformity Report, IT .................................................................................. ITSD107-2 485

Notice, Software Copyright ............................................................................... ITSW109-3 607

Notification Form, IT Vendor ............................................................................ ITAM103-1 281

Number Usage .......................................................................................... MANUAL PREP 76

O

Objective Planning, IT Department ....................................................................... ITAD101 144

Objectives, IT Management System .................................................... POLICY MANUAL 111

Obsolescence, Technology..................................................................................... ITAD102 160

Ongoing Evaluation, IT Asset Installation ............................................................ ITAM105 309

Operations, IT Support Center ................................................................................ ITTS102 325

Organization, IT ................................................................................... POLICY MANUAL 103

Organization, Support Within ..................................................................... IT SEC. GUIDE 664

Organizing Your Thoughts ....................................................................... MANUAL PREP 76

Outline, Training ......................................................................................... IT SEC. GUIDE 721

Outlining Technique ................................................................................. MANUAL PREP 76




600 Index of 28


Outsourcer (IT) Due Diligence Checklist .......................................................... ITAD109-1 223

Outsourcer (IT) Record ...................................................................................... ITAD109-2 225

Outsourcer Billings ................................................................................................ ITAD109 218

Outsourcer Relationship Management ................................................................... ITAD109 220

Outsourcer, IT, Selecting an .................................................................................. ITAD109 218

Outsourcing, Identifying a Candidate Function for ............................................... ITAD109 218

Overview, IT Support Center .................................................................................. ITTS102 324

Overview, Software Support ................................................................................. ITSW110 609

Overview, Software Testing ................................................................................. ITSW107 579

P

Paradigm Shifts and Accelerating Returns ............................................................... INTRO 32

Paradigm Shifts ......................................................................................................... INTRO 33

Paradigms .................................................................................................................. INTRO 33

PCAOB (Public Company Accounting Oversight Board) ..................................... ITAD102 161

Penalties - Computer and Internet Usage ............................................................... ITAD107 205

Phone Software Support Services ......................................................................... ITSW110 613

Physical Security Checklist ......................................................................... IT SEC. GUIDE 682

Physical Security ......................................................................................... IT SEC. GUIDE 677

Physical Security, Protecting Your System ................................................ IT SEC. GUIDE 677

Plan Review, Document Management ................................................................... ITAD103 171

Plan Review, IT Storage ........................................................................................ ITSD103 405

Plan Review, IT Troubleshooting ........................................................................... ITTS104 342

Plan Review, Malware Defense ............................................................................. ITSD105 460

Plan Review, Server/Network Support ................................................................... ITTS103 334

Plan Review, System Administration ..................................................................... ITTS101 318

Plan Update, Document Management ................................................................... ITAD103 171

Plan Update, IT Troubleshooting ............................................................................ ITTS104 343

Plan Update, Malware Defense .............................................................................. ITSD105 460

Plan Update, Server/Network Support .................................................................... ITTS103 335

Plan Update, System Administration ...................................................................... ITTS101 319

Plan, Document Management ................................................................................ ITAD103 168

Plan, IT Incident Handling ..................................................................................... ITSD108 490

Plan, IT Project ..................................................................................................... ITSW101 513

Plan, IT Security Audit .......................................................................................... ITSD107 478

Plan, IT Security ................................................................................................. ITSD102-2 391

Plan, IT Security, Preparing the ............................................................................. ITSD102 375

Plan, IT Storage ..................................................................................................... ITSD103 404

Plan, IT Troubleshooting ........................................................................................ ITTS104 342

Plan, IT Troubleshooting .................................................................................... ITTS104-1 345

Plan, Malware Defense .......................................................................................... ITSD105 459

Plan, Server / Network Support .............................................................................. ITTS103 334

Plan, Server / Network Support .......................................................................... ITTS103-2 339

Plan, System Administration .................................................................................. ITTS101 318

Plan, Systems Analysis - Acceptance Test ........................................................... ITSW103 555

Plan, Systems Analysis - Beta Test ....................................................................... ITSW103 555

Plan, Updating The IT Storage .............................................................................. ITSD103 405

Plan, User-Staff IT Training ................................................................................... ITTS105 352




600 Index of 28


Planning Checklist, Server / Network ................................................................. ITTS103-1 337

Planning Document Management .......................................................................... ITAD103 168

Planning for the Unexpected ....................................................................... IT SEC. GUIDE 665

Planning IT Access Control ................................................................................... ITSD106 463

Planning System Administration ............................................................................ ITTS101 317

Planning User-Staff IT Training ............................................................................. ITTS105 351

Planning, Business ................................................................................................. ITAD101 144

Planning, Information Technology ...................................................... POLICY MANUAL 107

Planning, IT Department Objective ....................................................................... ITAD101 144

Planning, IT Incident Handling .............................................................................. ITSD108 490

Planning, IT Security Audit ................................................................................... ITSD107 478

Planning, IT Storage .............................................................................................. ITSD103 403

Planning, IT Troubleshooting ................................................................................. ITTS104 342

Planning, Malware Defense ................................................................................... ITSD105 458

Planning, Server / Network Support ....................................................................... ITTS103 333

Policies and Procedures Manual – Disaster Recovery ........................................... ITSD104 414

Policies and Procedures Manual – Human Resources .......................................... ITAM101 244

Policy Changes, Email ........................................................................................... ITAD108 212

Policy Development and Implementation Checklist ................................... IT SEC. GUIDE 661

Policy Development, Email ................................................................................... ITAD108 212

Policy Implementation, Email................................................................................ ITAD108 212

Policy Review, Email ............................................................................................. ITAD108 212

Post-Service Satisfaction Report, IT .................................................................. ITAD110-1 231

Preparation, IT Threat/Risk Assessment ................................................................ ITSD101 366

Preparing The IT Security Plan .............................................................................. ITSD102 375

President .................................................................................................................... JD0930 789

Preventive Action, IT Asset Installation ............................................................... ITAM105 309

Problem Report, Software Project Test ................................................................. ITSW107 589

Problems, Software (Software Consulting) .......................................................... ITSW111 616

Procedure and Work Instruction Format, Software Documentation ..................... ITSW106 575

Process Flow and IT .................................................................................................. INTRO 30

Process Management Software, Business (BPMS) .................................................. INTRO 30

Process Management, Business ................................................................................ INTRO 30

Processes and Controls......................................................................... POLICY MANUAL 117

Processing (Text) Files, Word .................................................................. MANUAL PREP 69

Product (Work) Review Checklist ..................................................................... ITSW105-1 569

Product Manager ....................................................................................................... JD0960 791

Production and Distribution ...................................................................... MANUAL PREP 86

Production, Software Documentation ................................................................... ITSW106 572

Programming Reviews .......................................................................................... ITSW105 566

Programming Standards ........................................................................................ ITSW105 565

Programming Tasks .............................................................................................. ITSW105 566

Progress Review Checklist, IT Project .............................................................. ITSW102-4 551

Project (IT) Cycle Management ............................................................................ ITSW102 539

Project (IT) Definition .......................................................................................... ITSW101 512

Project (IT) Development Database ................................................................... ITSW102-1 543

Project (IT) Review ............................................................................................... ITSW102 539

Project (IT) Schedule ............................................................................................ ITSW102 538

Project (IT) Setup .................................................................................................. ITSW102 537




600 Index of 28


Project Definition (IT) Review ............................................................................. ITSW101 513

Project Manager ........................................................................................................ JD0990 795

Project Needs Identification, IT ............................................................................ ITSW101 512

Project Plan, IT ..................................................................................................... ITSW101 513

Project Plan, IT .................................................................................................. ITSW101-1 517

Project Status Report, IT .................................................................................... ITSW102-2 545

Project Team Review Checklist (IT) ................................................................. ITSW102-3 549

Project Test Checklist (Software) ...................................................................... ITSW107-2 587

Project Test Problem Report (Software) ............................................................ ITSW107-3 589

Project Test Script (Software) ............................................................................ ITSW107-1 585

Properties and Style Formats .................................................................... MANUAL PREP 69

Proposal, Request For (RFP) ................................................................................ ITAM103 275

Protecting Your System: Information Security ........................................... IT SEC. GUIDE 687

Protecting Your System: Network (Internet) Security ................................ IT SEC. GUIDE 711

Protecting Your System: Physical Security ................................................ IT SEC. GUIDE 677

Protecting Your System: Software Security ............................................... IT SEC. GUIDE 695

Protecting Your System: User Access Security .......................................... IT SEC. GUIDE 701

Provision of Resources ........................................................................ POLICY MANUAL 135

Purchasing Manager .................................................................................................. JD1020 799

Purpose of the Manual ......................................................................... POLICY MANUAL 99

Q

Quality Management Systems-Requirements (ISO 9001:2008) ............................ ITAD102 161




Quality Management Systems-Requirements (ISO 9001:2008) ........................... ITAM103 278

Quality Management Systems-Requirements (ISO 9001:2008) ........................... ITAM105 309

Quality Management Systems-Requirements (ISO 9001:2008) ............................ ITSD109 502

Quality Management Systems-Requirements (ISO 9001:2008) ........................... ITSW102 540

Quality Management Systems-Requirements (ISO 9001:2008) ............................. ITTS105 354

Quality Manager ....................................................................................................... JD1040 803

R

RCRA - Resource Conservation & Recovery Act ................................................ ITAM102 259

RDC (Request for Document Change) Form ..................................................... ITSW106-1 577

Receiving Log, Tech Support ............................................................................ ITAM102-3 265

Record Generation ................................................................................................. ITAD102 158

Record Management .............................................................................................. ITAD102 159

Record, IT Outsourcer ....................................................................................... ITAD109-2 225

Records Audit ........................................................................................................ ITAD102 160

Records Classification and Retention Guide ..................................................... ITAD102-1 163

Records Management Database ......................................................................... ITAD102-2 165

Records Management, Information, and Documentation (ISO 15489-2: 2001) .... ITAD102 161

Records Retention - IRS Procedure 98-25 ............................................................. ITSD103 405

Records Update, IT Asset ..................................................................................... ITAM104 299




600 Index of 28


Records, Identification of ....................................................................................... ITAD102 158

Recovery Plan, IT Disaster .................................................................................... ITSD104 413

Recovery Plan, IT Disaster, Review ...................................................................... ITSD104 413

Recovery Plan, IT Disaster, Revision .................................................................... ITSD104 414

Recovery Planning, IT Disaster ............................................................................. ITSD104 412

Recovery, Resource Conservation &, Act (RCRA) .............................................. ITAM102 259

Reference Materials .................................................................................... IT SEC. GUIDE 725

Referenced Procedures, List of ............................................................ POLICY MANUAL 97

Relationship Management, Outsourcer .................................................................. ITAD109 220

Release (Final), Software Testing ......................................................................... ITSW107 581

Release (Software) Control Standards .................................................................. ITSW109 599

Release, Software Documentation ........................................................................ ITSW106 573

Releases and Updates (Software) – Introduction .................................................. ITSW109 597

Report, IT Nonconformity .................................................................................. ITSD107-2 485

Report, IT Post-Service Satisfaction .................................................................. ITAD110-1 231

Report, IT Security Audit.................................................................................... ITSD107-1 483

Report, IT Threat / Risk Assessment .................................................................. ITSD101-1 373

Report, Software Project Test Problem .............................................................. ITSW107-3 589

Report, System Trouble ...................................................................................... ITTS102-1 329

Report/Response Form, IT Incident .................................................................... ITSD108-1 495

Reporting, Management ....................................................................... POLICY MANUAL 108

Request for Document Change (RDC) Form ..................................................... ITSW106-1 577

Request For Proposal (RFP) ................................................................................. ITAM103 275

Request Form, Design Change ........................................................................... ITSW108-1 595

Request Form, IT Asset Standards Exception.................................................... ITAM101-3 253

Requirements List, IT Training ........................................................................... ITTS105-1 357

Requirements, IT Management System ............................................... POLICY MANUAL 111

Requirements, Systems Analysis .......................................................................... ITSW103 554

Requisition/Disposal Form (IT Asset) ............................................................... ITAM102-1 261

Resource Conservation & Recovery Act (RCRA) ................................................ ITAM102 259

Resource Management ......................................................................... POLICY MANUAL 135

Resources, Provision of........................................................................ POLICY MANUAL 135

Response Form, IT Incident Report .................................................................... ITSD108-1 495

Responsibility, Authority, and Communication................................... POLICY MANUAL 108

Responsibility, Management ................................................................ POLICY MANUAL 103

Retention And Access Requirements For Records (36 CFR 1210.53) .................. ITSD103 405

Retention Guide, Records Classification and..................................................... ITAD102-1 163

Review (Evaluation), IT User-Staff Training Plan ................................................. ITTS105 353

Review and Testing ..................................................................................... IT SEC. GUIDE 669

Review Checklist, Work Product ....................................................................... ITSW105-1 569

Review, Design Change ........................................................................................ ITSW108 591

Review, IT Disaster Recovery Plan ....................................................................... ITSD104 413

Review, IT Incident Handling Plan ........................................................................ ITSD108 491

Review, IT Plan ..................................................................................................... ITAD101 146

Review, IT Project Definition ............................................................................... ITSW101 513

Review, IT Project ................................................................................................ ITSW102 539

Review, IT Security Audit ..................................................................................... ITSD107 480

Review, IT Security Plan ....................................................................................... ITSD102 377

Review, IT Storage Plan ........................................................................................ ITSD103 405




600 Index of 28


Review, IT Support ................................................................................................. ITTS102 326

Review, IT Threat/Risk Management ................................................................... ITSD101 369

Review, IT Troubleshooting Plan ........................................................................... ITTS104 342

Review, IT Vendor ................................................................................................ ITAM103 276

Review, Malware Defense Plan ............................................................................. ITSD105 460

Review, Network Infrastructure Standards ............................................................ ITAD106 192

Review, Server / Network Support Plan ................................................................. ITTS103 334

Review, Software Consulting Services ................................................................. ITSW111 616

Review, Software Design ...................................................................................... ITSW104 561

Review, Software Documentation ........................................................................ ITSW106 572

Review, System Administration Plan ..................................................................... ITTS101 318

Review, Systems Analysis .................................................................................... ITSW103 556

Reviews, Programming ......................................................................................... ITSW105 566

Revising and Updating Procedures ........................................................... MANUAL PREP 86

Revision, Software Document .............................................................................. ITSW106 574

Revisions, Document ................................................................................ MANUAL PREP 72

RFP - Request For Proposal .................................................................................. ITAM103 275

Risk Assessment Checklist ......................................................................... IT SEC. GUIDE 652

Risk Assessment Preparation, IT Threat ................................................................ ITSD101 366

Risk Assessment Report, IT Threat .................................................................... ITSD101-1 373

Risk Assessment, Guidelines ...................................................................... IT SEC. GUIDE 647

Risk Assessment, Introduction .................................................................... IT SEC. GUIDE 641

Risk Assessment, IT Threat and – Introduction ..................................................... ITSD101 366

Risk Assessment, IT Threat ................................................................................... ITSD101 368

Risk Management Guide For Information Technology Systems ........................... ITSD101 369

Risk Management Review, IT Threat .................................................................... ITSD101 369

Risk, Components of ................................................................................... IT SEC. GUIDE 643

Risk, Dealing with ...................................................................................... IT SEC. GUIDE 646

Risk, What’s At ........................................................................................... IT SEC. GUIDE 635

S

Sample Training Outline ............................................................................. IT SEC. GUIDE 721

Sarbanes-Oxley Act Of 2002 ................................................................................. ITAD102 161






Sarbanes-Oxley Act Of 2002 ................................................................................ ITAM103 278

Sarbanes-Oxley Act Of 2002 ................................................................................ ITAM104 269

Sarbanes-Oxley Act Of 2002 ................................................................................. ITSD101 369





Sarbanes-Oxley Act Of 2002 .................................................................................. ITTS103 335

Satisfaction (IT Asset Installation) Data Review .................................................. ITAM105 308

Satisfaction (IT Asset Installation) Plan ............................................................... ITAM105 307




600 Index of 28


Satisfaction (User) Survey ................................................................................. ITAD110-2 233

Satisfaction Report, Post-Service, IT - ............................................................... ITAD110-1 231

Satisfaction, IT Department – General .................................................................. ITAD110 228

Satisfaction, IT Department - Post-Service Follow-Up ......................................... ITAD110 228

Satisfaction, IT Department - User Satisfaction Review ....................................... ITAD110 229

Satisfaction, IT Department - User Survey ............................................................ ITAD110 228

Scan, IT Asset ....................................................................................................... ITAM104 298

Schedule, IT Project .............................................................................................. ITSW102 538

Schedule, IT Security Plan Implementation........................................................ ITSD102-3 401

Scope of the Manual ............................................................................ POLICY MANUAL 101

Script, Software Project Test ............................................................................. ITSW107-1 585

Security - Computer and Internet Usage ................................................................ ITAD107 205

Security and Disaster Recovery, IT ..................................................... POLICY MANUAL 127

Security And Privacy Controls For Federal Information Systems (NIST) ............ ITSD104 415

Security Assessment Checklist (IT) .................................................................... ITSD102-1 381

Security Audit Plan, IT .......................................................................................... ITSD107 478

Security Audit Plan, IT ....................................................................................... ITSD107-3 487

Security Audit Planning, IT ................................................................................... ITSD107 478

Security Audit Report, IT.................................................................................... ITSD107-1 483

Security Audit Review, IT ..................................................................................... ITSD107 480

Security Audit, IT - Corrective Action .................................................................. ITSD107 480

Security Checklist, Introductory ................................................................. IT SEC. GUIDE 638

Security Incident Handling Guide, Computer (NIST) ........................................... ITSD108 492

Security Issues, Considering ....................................................................... IT SEC. GUIDE 637

Security Management Checklist ................................................................ IT SEC. GUIDE 674

Security Management ................................................................................. IT SEC. GUIDE 663

Security Plan Implementation Schedule (IT) ...................................................... ITSD102-3 401

Security Plan Review, IT ....................................................................................... ITSD102 377

Security Plan Update, IT ........................................................................................ ITSD102 378

Security Plan, IT ................................................................................................. ITSD102-2 391

Security Plan, IT, Preparing the ............................................................................. ITSD102 375

Security Plans For IT Systems, Guide For Developing (NIST) ............................. ITSD102 378

Security Policy, Implementing .................................................................... IT SEC. GUIDE 658

Security Policy, Why Do You Need One? ................................................. IT SEC. GUIDE 655

Security Policy: Development and Implementation ................................... IT SEC. GUIDE 655

Security Rule, HIPAA, Intro Resource Guide For Implementing (NIST) ............. ITSD108 492

Security Training Checklist ........................................................................ IT SEC. GUIDE 723

Security ................................................................................................ POLICY MANUAL 114

Security, Information ................................................................................................ INTRO 35

Security, Information .................................................................................. IT SEC. GUIDE 687

Security, Internet ......................................................................................... IT SEC. GUIDE 711

Security, Network ....................................................................................... IT SEC. GUIDE 711

Security, Physical ........................................................................................ IT SEC. GUIDE 677

Security, Software ....................................................................................... IT SEC. GUIDE 695

Security, User Access ................................................................................. IT SEC. GUIDE 701

Selecting an IT Outsourcer .................................................................................... ITAD109 218

Selection, IT Vendor ............................................................................................. ITAM103 275

Server / Network Planning Checklist .................................................................. ITTS103-1 337

Server / Network Support Plan Review .................................................................. ITTS103 334




600 Index of 28


Server / Network Support Plan Update ................................................................... ITTS103 335

Server / Network Support Plan ............................................................................... ITTS103 334

Server / Network Support Plan ........................................................................... ITTS103-2 339

Server / Network Support Planning ........................................................................ ITTS103 333

Server Naming Conventions .................................................................................. ITAD104 181

Services Management, Software Support ............................................................. ITSW110 610

Services Review, Software Consulting ................................................................. ITSW111 616

Services, Phone Support, Software ....................................................................... ITSW110 613

Setup, IT Project ................................................................................................... ITSW102 537

Sexism in Writing ..................................................................................... MANUAL PREP 75

Shifts, Paradigm ........................................................................................................ INTRO 33

Shipping/Receiving Clerk ......................................................................................... JD1210 807

Software Acceptance Testing ............................................................................... ITSW107 580

Software Assessment ............................................................................................ ITSW106 572

Software Beta Testing ........................................................................................... ITSW107 580

Software Configuration Control Standards ........................................................... ITSW109 598

Software Consulting - Cost Estimates .................................................................. ITSW111 615

Software Consulting - Enhancements and Customizations .................................. ITSW111 616

Software Consulting – Introduction ...................................................................... ITSW111 615

Software Consulting - Software Problems ............................................................ ITSW111 616

Software Consulting Agreement ........................................................................ ITSW111-1 619

Software Consulting Customer Support Log ..................................................... ITSW111-3 623

Software Consulting Services Review .................................................................. ITSW111 616

Software Copyright Notice ................................................................................ ITSW109-3 607

Software Design – Introduction ............................................................................ ITSW104 559

Software Design Review ....................................................................................... ITSW104 561

Software Design Specification .............................................................................. ITSW104 559

Software Designer ..................................................................................................... JD1230 809

Software Development .......................................................................................... ITSW105 566

Software Development ......................................................................... POLICY MANUAL 131

Software Document Revision ............................................................................... ITSW106 574

Software Documentation Procedure and Work Instruction Format ...................... ITSW106 575

Software Documentation Production .................................................................... ITSW106 572

Software Documentation Release ......................................................................... ITSW106 573

Software Documentation Review ......................................................................... ITSW106 572

Software Engineering, IEEE Standard #16326-2009............................................ ITSW101 515

Software Final Release Testing ............................................................................ ITSW107 581

Software License Agreement ............................................................................. ITSW109-1 603

Software License, Warranty, and Copyright ......................................................... ITSW109 599

Software Life-Cycle Processes - ISO/IEC 12207:2008 ........................................ ITSW101 514













600 Index of 28




Software Limited Warranty ............................................................................... ITSW109-2 605

Software Problems (Software Consulting)............................................................ ITSW111 616

Software Project Test Checklist ......................................................................... ITSW107-2 587

Software Project Test Problem Report ............................................................... ITSW107-3 589

Software Project Test Script .............................................................................. ITSW107-1 585

Software Release Control Standards ..................................................................... ITSW109 599

Software Releases and Updates – Introduction ..................................................... ITSW109 597

Software Security Checklist ........................................................................ IT SEC. GUIDE 698

Software Security Countermeasures ........................................................... IT SEC. GUIDE 696

Software Security ........................................................................................ IT SEC. GUIDE 695

Software Security, Protecting Your System................................................ IT SEC. GUIDE 695

Software Support Analyst ......................................................................................... JD1240 813

Software Support Overview .................................................................................. ITSW110 609

Software Support Services Management .............................................................. ITSW110 610

Software Support Services, Extended ................................................................... ITSW110 611

Software Support Services, Free Basic ................................................................. ITSW110 611

Software Support Services, Phone ........................................................................ ITSW110 613

Software Support, User Group .............................................................................. ITSW110 612

Software Test Documentation, Standard For (IEEE Standard #829-2008) .......... ITSW107 582

Software Testing Overview .................................................................................. ITSW107 579

Software Threats (Examples) ..................................................................... IT SEC. GUIDE 696

Software Trainer ....................................................................................................... JD1260 815

Software Training – Customized Training Courses .............................................. ITSW112 626

Software Training – Introduction .......................................................................... ITSW112 625

Software Training – Standard Training Courses ................................................... ITSW112 626

Software Training – Teaching Training Courses .................................................. ITSW112 626

Software Training Evaluation Form .................................................................. ITSW112-1 629

Software Version Control Standards ..................................................................... ITSW109 598

Sources of Additional Information ........................................................... MANUAL PREP 73

SOW (Statement of Work) ................................................................................. ITSW111-2 621

SOX Act of 2002 ................................................................................................... ITAD102 161

SOX Act of 2002 ................................................................................................... ITAD103 172

SOX Act of 2002 ................................................................................................... ITAD104 183

SOX Act of 2002 ................................................................................................... ITAD105 189

SOX Act of 2002 ................................................................................................... ITAD108 213

SOX Act of 2002 ................................................................................................... ITAD109 221

SOX Act of 2002 .................................................................................................. ITAM103 278

SOX Act of 2002 .................................................................................................. ITAM104 299

SOX Act of 2002 ................................................................................................... ITSD101 369

SOX Act of 2002 ................................................................................................... ITSD103 406

SOX Act of 2002 ................................................................................................... ITSD104 414

SOX Act of 2002 ................................................................................................... ITSD108 492

SOX Act of 2002 ................................................................................................... ITSD109 502

SOX Act of 2002 .................................................................................................... ITTS103 335

Specification, Software Design ............................................................................. ITSW104 559

Staff (User) IT Training Plan .................................................................................. ITTS105 352

Standard Training Courses, Software Training ..................................................... ITSW112 626




600 Index of 28


Standards Development, IT Asset ......................................................................... ITAM101 241

Standards Development, Network Infrastructure ................................................... ITAD106 192

Standards Exception Request Form, IT Asset ................................................... ITAM101-3 253

Standards Implementation, Network Infrastructure ............................................... ITAD106 192

Standards List, IT Asset ..................................................................................... ITAM101-1 247

Standards List, Network Infrastructure .............................................................. ITAD106-1 195

Standards Review, Network Infrastructure ............................................................ ITAD106 192

Standards, Implementation, IT Asset .................................................................... ITAM101 242

Standards, Information Security and IT .................................................................... INTRO 35

Standards, IT ............................................................................................................. INTRO 36

Standards, Programming ....................................................................................... ITSW105 565

Standards, Software Configuration Control .......................................................... ITSW109 598

Standards, Software Release Control .................................................................... ITSW109 599

Standards, Software Version Control.................................................................... ITSW109 598

Standards, Subnet Addressing ............................................................................... ITAD105 186

Statement of Work ............................................................................................. ITSW111-2 621

Status Report, IT Project .................................................................................... ITSW102-2 545

Storage Plan (IT), Updating ................................................................................... ITSD103 405

Storage Plan Review, IT ........................................................................................ ITSD103 405

Storage Plan, IT ..................................................................................................... ITSD103 404

Storage Planning, IT .............................................................................................. ITSD103 403

Style and Format ....................................................................................... MANUAL PREP 71

Style and Mechanics ................................................................................. MANUAL PREP 78

Subnet Addressing Standards ................................................................................ ITAD105 186

Support (Software) Overview ............................................................................... ITSW110 609

Support (Tech) Log ............................................................................................. ITTS102-1 329

Support (Tech) Receiving Log ........................................................................... ITAM102-3 253

Support Center (IT) Overview ................................................................................ ITTS102 324

Support Center Operations (IT) .............................................................................. ITTS102 325

Support Plan Review, Server / Network ................................................................. ITTS103 334

Support Plan Update, Server / Network .................................................................. ITTS103 335

Support Plan, Server / Network .............................................................................. ITTS103 334

Support Plan, Server / Network .......................................................................... ITTS103-2 339

Support Planning, Server / Network ....................................................................... ITTS103 333

Support Review, IT ................................................................................................. ITTS102 326

Support Services (Software) Management ........................................................... ITSW110 610

Support Services, Software, Extended .................................................................. ITSW110 611

Support Services, Software, Free Basic ................................................................ ITSW110 611

Support Services, Software, Phone ....................................................................... ITSW110 613

Support within the Organization ................................................................. IT SEC. GUIDE 664

Support, Software, User Group ............................................................................. ITSW110 612

Survey, IT Vendor ............................................................................................. ITAM103-2 283

Survey, User Satisfaction ................................................................................... ITAD110-2 233

System Administration Plan Review ...................................................................... ITTS101 318

System Administration Plan Update ....................................................................... ITTS101 319

System Administration Plan ................................................................................... ITTS101 318

System Administration Task List ........................................................................ ITTS101-1 321

System Administration, Planning ........................................................................... ITTS101 317

System Trouble Acknowledgement Form .......................................................... ITTS102-2 331




600 Index of 28


System Trouble Report ....................................................................................... ITTS102-1 329

Systems Analysis – Acceptance Test Plan ............................................................ ITSW103 555

Systems Analysis – Beta Test Plan ....................................................................... ITSW103 555

Systems Analysis – Information Flows Documentation ....................................... ITSW103 554

Systems Analysis – Introduction ........................................................................... ITSW103 553

Systems Analysis – Requirements ........................................................................ ITSW103 554

Systems Analysis – Review .................................................................................. ITSW103 556

Systems Analyst ........................................................................................................ JD1290 819

T

Targeting Training Efforts .......................................................................... IT SEC. GUIDE 718

Task List, System Administration ....................................................................... ITTS101-1 321

Tasks, Programming ............................................................................................. ITSW105 556

TCP/IP Address ..................................................................................................... ITAD105 185

Teaching Training Courses, Software Training .................................................... ITSW112 626

Team Review Checklist, IT Project ................................................................... ITSW102-3 549

Tech Support Log ............................................................................................... ITTS102-1 329

Tech Support Receiving Log ............................................................................. ITAM102-3 265

Technical Advancements .......................................................................................... INTRO 27

Technical Support Manager ...................................................................................... JD1300 823

Technical Support Specialist ..................................................................................... JD1310 827

Technical Writer ....................................................................................................... JD1320 829

Technology Obsolescence...................................................................................... ITAD102 160

Telecommunications Manager ................................................................................. JD 1330 833

Test Checklist, Software Project ........................................................................ ITSW107-2 587

Test Plan, Systems Analysis – Acceptance ........................................................... ITSW103 555

Test Plan, Systems Analysis – Beta ...................................................................... ITSW103 555

Test Problem Report, Software Project .............................................................. ITSW107-3 589

Test Script, Software Project ............................................................................. ITSW107-1 585

Testing (Software) Overview ................................................................................ ITSW107 579

Testing and Review ..................................................................................... IT SEC. GUIDE 669

Testing, Software Acceptance ............................................................................... ITSW107 580

Testing, Software Beta .......................................................................................... ITSW107 580

Testing, Software Final Release ............................................................................ ITSW107 581

Threat / Risk Assessment Report (IT) ................................................................. ITSD101-1 373

Threat and Risk Assessment, IT – Introduction ..................................................... ITSD101 366

Threat/Risk Assessment Preparation, IT ................................................................ ITSD101 366

Threat/Risk Assessment, IT ................................................................................... ITSD101 368

Threat/Risk Management Review, IT .................................................................... ITSD101 369

Threats, Information ................................................................................... IT SEC. GUIDE 688

Threats, Network (Examples) .................................................................... IT SEC. GUIDE 712

Threats, Software (Examples) .................................................................... IT SEC. GUIDE 696

Threats, User Access (Examples) ............................................................... IT SEC. GUIDE 702

Training (Software) – Customized Training Courses ........................................... ITSW112 626

Training (Software) – Standard Training Courses ................................................ ITSW112 626

Training (Software) – Teaching Training Courses ............................................... ITSW112 626

Training (Software) Evaluation Form ................................................................ ITSW112-1 629

Training and Support, IT ...................................................................... POLICY MANUAL 125




600 Index of 28


Training Courses, Software Training – Customized ............................................. ITSW112 626

Training Courses, Software Training – Standard .................................................. ITSW112 626

Training Courses, Software Training – Teaching ................................................. ITSW112 626

Training Efforts, Targeting ......................................................................... IT SEC. GUIDE 718

Training Frequency ..................................................................................... IT SEC. GUIDE 722

Training Goals ............................................................................................ IT SEC. GUIDE 719

Training Introduction .................................................................................. IT SEC. GUIDE 717

Training Log, IT.................................................................................................. ITTS105-2 359

Training Manager ...................................................................................................... JD1370 835

Training Outline, Sample ............................................................................ IT SEC. GUIDE 721

Training Plan (IT), User-Staff ................................................................................. ITTS105 352

Training Plan Evaluation (Review), IT User-Staff ................................................. ITTS105 353

Training Plan Update, IT User-Staff ....................................................................... ITTS105 354

Training Requirements List, IT ........................................................................... ITTS105-1 357

Training, Planning User-Staff IT ............................................................................ ITTS105 351

Training, Security ....................................................................................... IT SEC. GUIDE 723

Training, Software – Introduction ......................................................................... ITSW112 625

Training: A Necessary Investment in People .............................................. IT SEC. GUIDE 717

Transactions, IT Management System ................................................. POLICY MANUAL 112

Translation, Network Address ............................................................................... ITAD105 186

Trouble Acknowledgement Form, System ......................................................... ITTS102-2 331

Trouble Report, System ...................................................................................... ITTS102-1 329

Troubleshooting (IT) Plan ....................................................................................... ITTS104 342

Troubleshooting Guide, User .............................................................................. ITTS104-2 347

Troubleshooting Plan (IT) Review ......................................................................... ITTS104 342

Troubleshooting Plan (IT) Update .......................................................................... ITTS104 343

Troubleshooting Plan, IT .................................................................................... ITTS104-1 345

Troubleshooting, IT – Planning .............................................................................. ITTS104 342

U

Unexpected, Planning for the ...................................................................... IT SEC. GUIDE 665

Updates, Software Releases and – Introduction .................................................... ITSW109 597

Updating Procedures, Revising and .......................................................... MANUAL PREP 86

Updating The IT Storage Plan ............................................................................... ITSD103 405

Usage Instructions ..................................................................................... MANUAL PREP 69

Usage, Information ................................................................................................... INTRO 28

Usage, Number ......................................................................................... MANUAL PREP 76

User (IT) Access Control Database .................................................................... ITSD106-2 471

User Access Security Checklist .................................................................. IT SEC. GUIDE 707

User Access Security Countermeasures ...................................................... IT SEC. GUIDE 703

User Access Security .................................................................................. IT SEC. GUIDE 701

User Access Security, Protecting Your System .......................................... IT SEC. GUIDE 701

User Account Conventions, IT............................................................................ ITSD106-4 475

User Acess Threats (Examples) ................................................................. IT SEC. GUIDE 702

User Compliance, Computer and Internet Usage ................................................... ITAD107 205

User Group Software Support ............................................................................... ITSW110 612

User Satisfaction Survey .................................................................................... ITAD110-2 233

User Troubleshooting Guide ............................................................................... ITTS104-2 347




600 Index of 28


User-Staff IT Training Plan, The ............................................................................ ITTS105 352

User-Staff IT Training, Planning ............................................................................ ITTS105 351

User-Staff Training Plan (IT) Update ..................................................................... ITTS105 354

User-Staff Training Plan Evaluation (Review), IT ................................................. ITTS105 353

V

Vendor (IT) Disqualification Form .................................................................... ITAM103-5 295

Vendor (IT) Evaluation ......................................................................................... ITAM103 274

Vendor (IT) Files .................................................................................................. ITAM103 277

Vendor Data Sheet, Approved IT ...................................................................... ITAM103-3 291

Vendor List (IT .................................................................................................. ITAM103-4 293

Vendor Notification Form, IT ............................................................................ ITAM103-1 281

Vendor Review, IT ................................................................................................ ITAM103 276

Vendor Selection, IT ............................................................................................. ITAM103 275

Vendor Survey, IT ............................................................................................. ITAM103-2 283

Verification, IT Asset ............................................................................................ ITAM102 259

Version Control (Software) Standards .................................................................. ITSW109 598

W

WAN Link Addressing Conventions ..................................................................... ITAD105 187

Warranty, Copyright, License – Software............................................................. ITSW109 599

Warranty, Limited (Software) ............................................................................ ITSW109-2 605

What Is At Risk? ........................................................................................ IT SEC. GUIDE 635

Who Needs IT Policies and Procedures? ................................................................. INTRO 25

Why Company Executives Should Read These Guidelines ....................... IT SEC. GUIDE 636

Why Do You Need a Security Policy? ....................................................... IT SEC. GUIDE 655

Why Information Security? ........................................................................ IT SEC. GUIDE 635

Word Processing (Text) Files ................................................................... MANUAL PREP 69

Work Environment, Company ............................................................. POLICY MANUAL 137

Work Instruction Format, Software Documentation Procedure and ..................... ITSW106 575

Work Product Review Checklist ........................................................................ ITSW105-1 569

Work, Statement of (SOW) ................................................................................ ITSW111-2 621

Workplace, How Does Security Affect the ................................................. IT SEC. GUIDE 718

Worksheet, IT Asset Configuration ................................................................... ITAM101-2 251

Writing Your Manual, Considerations in .................................................. MANUAL PREP 72

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