Index [] recall m… · Web viewRecall Notification Form RC – 4. Recall Return Postcard Form RC...

OUR COMPANY

Recall Program

IndexF1 Recall System

1. Recall Procedures Product Recall Program CFIA Notification Format RC - 1 Recalled Product Information Record RC - 2 Recall product Customer Distribution Record RC - 3 Recall Notification Form RC - 4 Recall Return Postcard RC - 5 Notice from Distribution Center to Retailer Form RC - 6 Recall Summary and Evaluation RC - 7 Recall Procedures Checklist RC - 8 Recall Notice Retail Stores RC - 9 Recall Notice Customer Service Representative Form RC - 10 Press Release – Foodborne Illness RC-11 Health Hazard Alert RC - 12 Product Return Slip RC - 13 Press Release – Allergens RC - 14 Mock Recall Procedure Mock Recall Results RC – 15 Recall Review RC-16 Our company. Crises Management Log RC-17

2. Customer Contact List

3. Distribution Contact

4. Product List

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IntroductionProduct recall is indicated when a product may represent a health hazard to the consumer. The procedures implemented should effectively remove the product from circulation to prevent its consumption. The product recall procedures should be undertaken by the producer in an efficient and speedy manner.

DefinitionsProduct RecallA company’s correction in the field or removal from the marketplace and distribution channels of products which are subject to regulatory action under the Canadian Food Inspection Agency (CFIA). Product recall is an efficient and effective means of removing sizeable quantities of products from the marketplace.

Market WithdrawalA company’s removal or correction of distributed products involving no violation or a minor violation of the Canadian Food Inspection Agency.

Product RecoveryA company’s removal or correction of products that have not left the direct control of the manufacturer or at primary distributor under the firm’s control. It would be a product recall or market withdrawal if the product were in distribution channels.

Recall ClassificationsClass IA situation in which there is a reasonable probability that the use of, or exposure to, a volatile product will cause serious adverse health consequences or death. In a Class I Recall, top priority must be given to the complete and immediate removal of the recalled products from all levels in the distribution chain – all the way down to the consumer level.

Class IIA situation in which the use of, or exposure to, a volatile product may cause temporary adverse health consequences or where the probability of serious adverse health consequences is remote. In a Class II Recall, products must be removed from all levels in the distribution chain.

Class IIIA situation in which the use of, or exposure to, a volatile product is not likely to cause adverse health consequences. In a Class III Recall, product must be removed from all levels of the distribution chain.

Once the product is removed from circulation, the recalled product may then be subject to testing, corrective action to ensure compliance, or destruction, depending on the nature of the problem.

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Recall Procedures – Recommended Steps

Decision to Recall Products

Assemble the Recall Management Team

Notify the CFIA

Identify all Products to be Recalled

Detain and segregate all products to be recalled which are in your firm’s control

Prepare the Press Release (if required)

Prepare the Distribution List

Prepare and distribute the Notice of Recall

Verify the effectiveness of the recall

Control the recalled product(s)

Fix the cause of the recall if the problem occurred at your facility

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A recall committee is set up within the company. Each member has specific responsibilities and the orders of the activities in which they are taken are described below:

Recall Committee:

Position Primary Person/ Alternate

President

Recall Coordinator

HACCP Coordinator/QA Manager/ Plant Manager

Risk Assessment

Records

Shipping and Receiving

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OUR COMPANYRECALL COMMITTEE/ALTERNATES

Contact Title Local Home Phone Cell Phone

6

Our company Recall Plan

No

Yes

7

Is there a health hazard?

Receive complaint

Follow normal

complaint procedures

Stop Production/ distribution

Notify Manager(QA/HACCP)

Identify affected product Assess hazard

Notify President,

senior management,

legal counsel

Assemble recall team

Isolate materials and finished

products

Gather information. Develop recall

strategy

Notify CFIA

Start corrective actions

Complete Press

release with CFIA

Track affected product

Arrange for

replacement ingredients

Arrange for

replacement product

Track Distribution

Notify Distributors

Reconcile Inventory

Determine effectiveness

Retrieve recalled productNotify Key

Accounts

Dispose of

recalled

Terminate Recall

Review process

and ensure

corrective actions are complete

HACCP Coordinator / Recall Committee Members: Alternate:

*Our company Crisis Management Log (RC-17) should be started and completed.

Step 1 - To investigate consumer/customer complaints and to make preliminary decision as to potential health hazard.

Step 2 – Notify CFIA for classification of recall using the CFIA Notification Format – Form RC – 1

- Notify President- Notify Our company Recall Coordinator

Step 3 – Fill in Press Release RC -11

Step 4 – Complete the Recall Summary and Evaluation Form RC – 7

Step 5 – Contact to Crisis Management Team

Step 6 – Fill out Mock Recall Results Form RC – 15

Recall Procedures Checklist For HACCP Coordinator

Steps Procedures Completed1 Verification of test results, customer complaints and other

information to determine potential health hazard2 Recall log started to record decisions, actions and rationale3 Notified CFIA for classification of recall4 Notified President5 Notified Recall Coordinator6 Press Release form RC –11 filled in release within 2 hours7 Recall Summary and Evaluation Form RC – 8 completed8 Crisis Management Team kept informed of all actions taken9 Fill out Mock Recall Results Form RC - 1510 Mock Recall Forms and crises management logs filed

Completed By: ___________________________ Date: ________________

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Quality Assurance / Recall Committee member: Alternate:

* Our company Crisis Management Log (RC-17) should be started and completed.

Step 1 – Ensure all suspect product on premises is put on HOLD.

Step 2 – Investigate and gather all records of raw materials, mixing sheets, production sheets and test results.

Step 3 – Complete product identification using the Recalled ProductInformation Record Form RC – 2.

Step 4 – Determine product distribution. Complete Recalled ProductCustomer Distribution Record – Form RC – 3.

Step 5 – Log, test and verify compliance of the returned product.

Step 6 – Fax Press Release Form RC-11 and Health Hazard Alert Form RC-12

Step 7 – Supervise corrective actions and disposition of the recalled product.

Step 8 – Complete Product Return Form RC – 13

Recall Procedures Checklist For Quality AssuranceSteps Procedure Completed

1 Separated and isolated all affected batches of ingredients/products – put On Hold signs and log information

2 Investigated and gathered all records of raw materials, mixing sheets, production sheets, lot identification and test results

3 Completed product identification using the Recall Product Information Form RC – 2

4 Determined product distribution and identified affected customers and completed Customer Distribution Record Form RC -3

5 Set up appropriate test program to provide technical information and analytical support using in-house lab and 3rd party lab

6 Faxed Press Release Form RC – 11 and Health Hazard Alert Form RC – 12

7 Logged and verified product return and isolation8 Supervised corrective actions and disposition of the recalled

product9 Completed Product Return Form RC –13

Completed By:___________________________ Date:________________

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Plant Manager / Recall Coordinator: Alternate:

* Our company Crisis Management Log (RC-17) should be started and completed.

Step 1 – Advise recall committee, superviors(s), and President of a product recall

Step 2 – Co- ordinate and verify implementation of recall activities and communications.Complete Recall Procedures Checklist Form RC – 8.

Step 3 – Arrange for product replacement for the customer.

Recall Procedures Checklist For Recall Coordinator

Steps Procedure Completed1 Advised recall committee, supervisor(s), and president of product

recall and assembled team2 Coordinated and verified implementation of recall activities and

communications including: cause of problem and corrective action3 Completed Recall Procedures Checklist Form RC - 84 Completed and sent out Urgent Product Recall Form RC – 95 Reviewed production requirements and available staffing to replace

product6 Arranged for product replacement for the customer7 Ensured that corrective action is effective and communicated to all

supervisors to prevent reoccurrence of recall8910


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President / Recall Committee Member: Alternate: * Our company Crisis Management Log (RC-17) should be started and completed

Step 1 – Notify Crisis Management team.

Step 2 – Issue Press Release to CFIA and Canadian Newswire if necessary

Step 3 – Spokesperson for Our company fields all media related questions

Recall Procedures Checklist For President

Steps Procedure Completed1 Notified Crisis Management Team of Recall to discuss recall

strategy in conjunction with legal council and CFIA2 Reviewed and Released Press Release Form RC – 11 and Health

Hazard Alert RC – 12 to CFIA and Canadian Newswire3 Spokesperson for Our company fields all media related questions45678910


Contact Name and Numbers

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Canada News Wire 1-604-669-7764 this number is automatically forwarded after hours to Toronto to ensure 24 hour coverage.

Risk Assessment / Recall Committee member: Alternate:

* Our company Crisis Management Log (RC-17) should be started and completed

Step 1 – Assess and quantify risk to Our company

Step 2 – Notify legal counsel

Step 3 – If the source of the recall may involve malicious contamination – notify Product Tamper Underwriters and follow instructions.

Step 4 – If the general liability exposures exist in excess of $50,000 notify ________________Recall Procedures Checklist For Risk Manager

Steps Procedure Completed1 Origin of recall was established2 Status of possible injuries obtained – notified legal counsel and

insurance broker as necessary 3 Identified most likely forensic pathway – contact insurance broker

and product tamper U/W, vendor and vendor’s U/W, VIHA and CCGD as necessary

4 Determined magnitude of exposure to Our company and its customers

5 Crisis Management Team informed of all necessary information678910


Contact List and Numbers

Food Broker:

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Liability Underwriters:

Legal Counsel- Liability

Canadian Food Inspection Agency

Recall Coordinator Office 604-666-6060 Pager 1-604-775-6085

Burnaby Health Authority

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Records / Recall Committee Member: Alternate:

Step 1 – Notify stores/customers of the situation prior to the initiation of any recall, if possible (i.e. every effort will be made to contact customers while the recall procedures continue).

Step 2 – Send out and collect the following forms from customers involved.Recall Notification Form RC – 4.Recall Return Postcard Form RC – 5Notice from Distribution Center to Retailer Form RC – 6.

Step 3 – Instruct customers as to what state the product must be returned in, how, and when the product will be picked up. Determine if the replacement product is required, necessary quantity needed and when replacement product will be available.

Recall Procedures Checklist For Office AdministrationSteps Procedures Completed

1 Notified stores and customers of recall situation verbally and by fax2 Sent out and collected forms from customers:

Recall Notification Form RC – 4Recall Return Postcard From RC – 5Notice from Distribution Center for Retailer Form RC – 6

3 Communicated and directed customers on how the product should be returned and when product will be picked up

4 Determined if replacement product is needed and when replacement product will be available

5678910


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Shipping/ Recall Committee Member: Alternate:

Step 1 – Provide necessary information regarding code dates, purchasing numbers and suppliers as necessary

Step 2 – Arrange for storage and quarantine for recall product.

Step 3 – Arrange for carriers to pick up product if required.

Step 4 – Isolate returned recalled product. Notify Recall committee where the suspect product is to be held in quarantine. Step 5 – Product Return Slips are completed and collected upon receipt of returned recalled product.

Step 6 – Keep an inventory of returned recalled product using Recalled Product Distribution Record Form – RC – 3.

Recall Procedures Checklist For Shipping

Steps Procedures Completed1 Arranged for storage and quarantine for recalled product2 Arranged for carriers to pick up recalled product if necessary3 Isolated returned recalled product to designated area4 All Product Return Slips were completed and collected upon receipt

of returned recalled product5 Kept an inventory of returned recalled product using Recalled

Product Distribution Record Form RC – 36 Coordinated with QA proper disposal of recalled product if

necessary78910


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Preparation of Public Notice

Class I Recall To avoid damaging publicity, it is in the best interest of the company to notify the insurance company in the event of a Class I Recall. They will be advised of the situation with accuracy, detail and solid facts which only then should the information on the Class I Recall be released to the media.

Class II & III For class II and III, no release to media is necessary

Product Recovery & Disposition

To ensure Product Recall is recovered expediently, an accurate record of the quantity picked up from the customers and the quantity received at Luen Sing Food Ltd. must be clearly documented.

Upon receipt, product would be segregated and evaluated. Quantity received would be verified against quantity produced and/or distributed. Information would be recorded on the Product Return Slip.

Termination of Recall

The recall is considered to be complete when satisfactory information on accurate inventory of returned goods and proper disposition of the recalled product is provided. A summary of the corrective measures taken by the company to eliminate manufacturing and distribution processes that caused the recall is required.

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OUTSIDE KEY CONTACTS

CFIA

Weekdays 8:00AM – 4 :00PMPager: 604-775-6085 (call this number first)

Phone: 604- 666-6060

After Hours – Inspection ManagerPhone: 604-775-6085

Canada News Wire 604-669-7764

Environmental Health Offices

Chief Medical Officer:

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RECALL FLOW CHART

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External ComplaintsFood illness/injuryProduct Nonconformance

HACCP Coordinator Investigates & Confirms if there is a health hazard

Internal Complaints Lab Report Production Reports

Recall Coordinator/ Indianlife Food Corporation Oversees that all activities are carried out by Recall Committee

CFIA Determines Class of RecallWeekdays 8:00AM-4:00PMPager: (604) 775-6085(call this number first)Phone: (604)- 666-6060After Hours: (604) 775-6085

President Production QA Risk Shipper Purchasing

Our company CFIA Notification Format RC-1

Date:Canadian Food Inspection Agency

Re: Product Removal/Correction

Dear Sir or Madam:

This letter is to apprise you that Our company initiated removal/correction of one of our products recently distributed.

A. Product Involved Identify the product name, size, description and packaging date or code (if available)

B. Reason for Action Identify in short, simple, non-legal terms the problem with the product. Example: Contamination-filth in jar.

C. Evaluation of Risks - Provide a brief description of your health hazard evaluation setting out your conclusions regarding the harm and probability of harm.

D. Distribution 1. Total amount produced, and where and when the product was produced.2. The best guess as to the amount of product(s) in distribution channels.3. The number of accounts sold (and if requested, identify) and the areas of the

country affected.

E. Recall Communications Provide a copy of the recall communication or proposed recall communication to be sent to the distribution channels and a copy of any proposed press release.

F. Recall Strategy Provide a short and distinct statement setting out the recall strategy including such things as depth of recall and effectiveness checks.

G. Recall Co-ordinator Provide name, title, telephone number of company official who would be contacted concerning the recall

Fill in by: QA Manager / HACCP Coordinator

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Our company CFIA Notification Format RC-1a

Re: Product Removal/Correction

A. Product Involved - Please identify the following (if available):

Product Name: Size:

Description:Packaging

Date or Code:

B. Reason for Action

Example: Contamination-filth in jar.

C. Evaluation of Risks

D. Distribution 1. Total amount produced, and where and when the product was produced.2. The best guess as to the amount of product(s) in distribution channels.3. The number of accounts sold (and if requested, identify) and the areas of the

country affected.

E. Recall Communications - Provide a copy of the recall communication or proposed recall communication to be sent to the distribution channels and a copy of any proposed press release.

F. Recall Strategy - Provide a short and distinct statement setting out the recall strategy including such things as depth of recall and effectiveness checks.

G. Recall Co-ordinator

Name: Title:Telephone #: Alt. Telephone #:

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Our company Recalled Product Information Record RC-2

Date: Recall Class:

Time: Product Code:

Product Name: Code Date:

Production Date:

Reason for Recall:

PRODUCTS CONTAINING REWORK OF RECALLED PRODUCT

No. of Cases Rework Used

Product Name

Product Code

Production Date

Code Date

No. of Cases Produced

Date Issued: Revised Date: Signature:

Filled in by: QA Manager / HACCP Coordinator

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Our company Recalled Product Customer Distribution Record RC-3

Product Name: Product Code:

Production Date: Code Date:

No. Cases Produced:

Customer Name

Customer No.

Order No. Date Shipped

No. Cases Shipped

No. Cases Returned

Filled in by: ReceiverVerified by: _______________________

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URGENT – Recall AlertOur company Recall Notification Form RC-4

Re: Name of ProductProduct CodeProduction Date

Our company requests all outside storage facilities and stores to immediately examine existing inventory and segregate the following product(s):

Name of Product Size Product Code Made On Best Before Date

Date Product Received at Store

12345

We have recently discovered that the above products may show a deficiency, specifically: (A short description of the reason for the recall)

To fulfill our joint responsibility to our consumer to provide a quality and wholesome food product, we would request your assistance in the removal of this product from distribution.

1. We request that you remove our products from your inventory and segregate and hold all products meeting the size and code description in this notice

2. Our representative will contact you to arrange for retrieval of the merchandise and to issue a credit to you. Arrangements are being made to ship replacement products to you as soon as possible.

3. Please inform all staff to direct all questions to the President at 604-205-9176

Thank you for your cooperation.

PRODUCT MUST BE RETURNED IN ORIGINAL CONTAINERS AND IN A REFRIGERATED STATE.

Filled in & Faxed to Stores by: Administrative Assistant

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Urgent – Please Complete & Return ASAP

Fax completed information to Our company Attention Recall Committee at 604-205-9172

Recall Notification Form RC-5

Please indicate whether or not you have any of the following products in stock:

Yes No Product Size Best Before Date

Product Received

ProductOn Hand (Quantity)

If you do have stock on hand, we have requested that our customers isolate and return all of the listed product(s) to Our company

Please inform all staff to direct all questions to the President at 604- 205-9176.

Please complete the following information for our records:

Customer Name or Store:________________________________ Phone No.:______________________

Street Address:________________________________________________________________________

City: _____________________ Province: __________ Postal Code:_____________

Please also record the date and time you received this recall notice and fax this document back to Our company Date:__________________________ Time:__________________Name:__________________________________

Thank you for your cooperation, Recall Coordinator

Filled in & Faxed to Stores by: Administrative AssistantCompleted & Returned Our company

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NOtice from Distribution Center to Retailer Form RC-6

Recall Alert – Urgent

Our company has requested all distributors to recall inventories of . As a representative, you must:

(1) Remove the following products from sale to consumers immediately:

Number of Product Product Code Code Date Size

(2) Isolate and hold the above products in storage area or specify pre-designed area. Our representative will contact you to issue a credit and arrange for disposition.

(3) Fax this notice to Recall Committee @ Our company at

604-205-9172

Product Name Amount on Hand Location of Product

(4) Notify when product is ready for pick-up or disposal. PRODUCT MUST BE RETURNED IN ORIGINAL CONTAINERS AND IN A REFRIGERATED STATE.

Please answer the following questions regarding the product recall.

Yes No1. Did you receive notification of the recall of ? 2. Did your firm receive shipments of the product being recalled? 3. Do you currently have any of the recalled product of hand? 4. Have you been contacted by representatives of Thrifty Kitchen

concerning disposition of the product?

If you have any questions, please contact Our company Recall Coordinator at 604-205-9176 or Fax at 604-205-9172

Filled in & Faxed to Distributor by: Administrative AssistantCompleted and returned to Our company

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Recall Summary and Evaluation RC-7

Date Recall initiated:

Date Recall completed:

Product Name:

Product Code:

Code Date:

Total # of Cases Produced:

Total # of Cases Recovered:

Product Disposition:

Corrective Action Required to Improve Manufacturing/Distribution Processes:

Signature:

Date:


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RECALL PROCEDURES CHECKLIST RC-8

1. Notification of Recall and CFIA

2. All production records are available

(including rework)

3. Product distribution determined – Form RC-3

4. Recall notification forms sent out – Forms RC-4/5/6

5. Contact P.R. and legal firms

6. Reconcile distribution records

(product shipped vs. product produced)

7. Recovery of cases not in the distribution system

8. Storage facility determined for returned product

9. Verification of returned product

vs. production record of recall product

10. Recall Effectiveness Check forms RC-7 completed

11. Determine product disposition.

Filled in by: Recall Coordinator

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Form RC-9

Urgent Product Recall

To be completed by: Recall CommitteePurpose: To inform retail customers to remove product from sale

TO: ALL RETAIL STORES From:

Retail Order Code UPC Code Product Name/Variety Size Selling Unit Code Case unit code

*to be filled in by retailer*

Please check all inventories of the above products and remove from sale. This recall affects product located in _____________, British Columbia.

The above codes are being recalled for : . No other code dates of this product are affected.

Please isolate and hold the above products in your back room storage.A representative will contact you to issue credit and arrange for disposition.

Please inform us of the amount of each individual product line to be returned from your location as soon as possible by: Faxing to or call and leave message on .

SIGNED: DATE:

Please inform all staff to direct all questions to President at 604-205-9176Filled in by: Recall Coordinator

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Form : RC-10

Please fax to customer service at (250) 483-1694

To All Customer Service Representatives:

Urgent Recall Information

Product ____________________________________________

Size ____________________________________________

Code Date ____________________________________________

Reason ____________________________________________________________________________________________________________________________________

Disposition ____________________________________________________________________________________________________________________________________

For media inquires please contact President at 604-205-9176.

For all other inquires please contact CFIA at 604-666-6060.

Filled out by: Administrative Assistant

Form RC - 11

PRESS RELEASE

Our company 3835 – 2nd AvenueBurnaby, BC V5C 3W7

Date:

FOR IMMEDIATE RELEASE

Our company, Burnaby, BC announced today that as a precaution, it is recalling their

which is processed at Our company. plant because of

in part of the day’s production. No illness has been reported. The

company’s quality assurance personnel found the defect in the

bearing the code number and distributed in .

No other code dates of this product were affected.

The company’s findings and corrective actions were reported to the Canadian Food

Inspection Agency. To prevent future occurrence, Our company has instituted improved

quality control programs.

This was the first public recall of food products in the history of Our company


Form RC-12

Public Warning Template

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Health Hazard Alert –(Product Name) may contain (type of bacteria) Bacteria/

Richmond, (Date) -- Canadian Food Inspection Agency and /or Our company is warning the public not to consume Product “X” (Product Name, Lot #, Model, UPC Code , Serial #, Code, Packaging), because the product may contain the bacteria responsible for (Disease) in humans.

(Disease) is a potentially life-threatening illness caused by (Bacteria name). Young children, the elderly and people with weakened immune systems are particularly at risk.

Thrifty Foods is recalling (Quantity) of (Product Name) which was distributed by (Distribution Company), through (Specific Stores) across (Province/Country).

(Number and nature of confirmed illnesses) have reported to date.

Food contaminated with (Type of Bacteria) will not look or smell spoiled. Consumers should (what to do with violative product).

Consumers can contact Our company by calling at 604-205-9176

For more information, media please contact:

Rakesh RanigaOur company Burnaby, BCCanada


Form RC – 13 Product Return Form

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Store: Date: Authorization No.

Store Employee Contact: Our company Contact:

For Our company Receiving location:

CODE PRODUCT BEST-BEFORE DATE QTY RETURNED QTY RECEIVED RECEIVED BY

Reason for Return:

QUALITY ASSURANCE REPORT

Results of Investigation/ Preventive Action:

Disposition of product: Condemned Other _______________________________

SIGNATURE: ______________________________

Filled in by: Store, Receiver and QA Manager/HACCP CoordinatorMOCK RECALL EXERCISE PROCEDURES

(Addendum to Product Recall Procedures)

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1. Mock recalls are initiated by HACCP Coordinator. In the instance that a real recall occurs, the HACCP Coordinator is immediately in contact with the President and the Recall Co-ordinator.

2. Members of the Recall Team are notified through Recall Co-ordinator, Plant and Plant Supervisors. This includes appropriate members of sales, production, loss control and management that are listed on the Recall Team.

3. Mock recall scenario is set up either as product traceability, raw material traceablility, or both.

4. Procedures for the mock recall follow the same guidelines as listed in the formal Recall Program. This includes contacting the customer as if it were a real recall.A. Verify customer recall procedures are availableB. Each team member review their (and whenever team roles/members

change) responsibilities.

5. Mock recall is completed at least annually. Informal recall practices are completed on an as needed basis by individuals involved in data analysis, for product tracking. These informal practices are not necessarily documented. However, all formal mock recalls are documented and kept on file.

6. At the completion of each mock recall, a list of areas to improve upon is generated (even if there are no areas for improvements) if discrepancies are found. This list is kept on file and used as part of the plants continuous improvement efforts in product tracking and recall.

7. Mock Recall results are kept on file by the HACCP Coordinator. These records are kept for customer audits and references areas of needed improvement.

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Form RC – 14

Press Release – Allergens

FOR IMMEDIATE RELEASE

ALLERGY ALERT – UNDECLARED (Name of Allergen) IN (Name of Product)

(CITY), (DATE) – (COMPANY NAME), (LOCATION) is warning consumers not to consume (BRAND NAME AND PRODUCT NAME) because it may contain (NAME THE ALLERGEN) which is not declared on the label.

The product being recalled is:(DESCRIBE THE PRODUCT INCLUDING BRAND NAME, PRODUCT NAME, PACKAGING, SIZE(S), LOT #, UPC CODE)

The product is distributed in (NAME THE PROVINCES) or across Canada.

(NAME THE PRODUCT) may cause a serious or life-threatening reaction in persons with allergies to (NAME THE ALLERGEN).

Consumers should (TELL CONSUMERS WHAT OT DO WITH THE RECALLED PRODUCT, e.g. return to point of sale for a refund).

There have been (NUMBER) of reported illnesses associated with this product.

Consumers can contact (COMPANY NAME) by calling (PHONE NUMBER).

For more information, media please contact:

Rakesh RanigaOur company Burnaby, BCCanada (After Hours Phone)

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Form RC – 15

Our company MOCK RECALL RESULTS

PRODUCT RECALL PROGRAM

RECALL EXERCISE DONE BY: DATE:

PRODUCT TO RECALL:

AMOUNT PRODUCED:

AMOUNT IN DISTRIBUTION:

AMOUNT IN INVENTORY:

TOTAL TIME REQUIRED TO OBTAIN THE INFORMATION:

CUSTOMER PHONE NUMBER: AFTER HOURS:




COMMENT ON ANY PROBLEMS ENCOUNTERED:

________________

Filled in by: HACCP Coordinator

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Form RC-16

Recall ReviewAttendees:

Why was there a recall?

What course of action was taken to resolve the issue?

What actions have been taken to ensure this issue does not reoccur?

Who is responsible for verifying and monitoring this plan?

Total length of time for recall:

How can we improve next time and be quicker/accurate?

Total cost of recall:

Charge to: From: _________________________

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Our company Crisis Management Log – RC-17

Name: Position:

Crisis situation:

Date Began: Date Ended:

Date Start Time Finish Time

Item Action

Signed: Date:

Page of

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CUSTOMERS CONTACT LIST

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DISTRIBUTION CONTACT LIST

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PRODUCT LISTING – Month, year

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Index [] recall m… · Web viewRecall Notification Form RC – 4. Recall Return Postcard Form RC...

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Transcript of Index [] recall m… · Web viewRecall Notification Form RC – 4. Recall Return Postcard Form RC...