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The instructions and procedures contained in this manual shall apply

specifically to this vessel, whilst under the Company’s management.

Section A deals with Safety and Deck department issues, while Section B

refers to the Engine Department only.

They are to be read in conjunction with the following documents:

The Company’s overall Objectives and Policies, as well as Safety

Management System have already been outlined in the manuals listed

above. This manual supplements these details, and provides additional ship-

specific guidelines for this vessel.

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Index

Contents 1. General Instructions ...................................................................... 1

SECTION A 2. Organisation on Passenger vessels ........................................................... 2

2.1 Shipboard Organisation Chart ............................................................... 2

2.2 Safety Organisation .......................................................................... 3

2.3 Administrative Departments............................................................. 4

2.4 Division of Emergency Squads & Groups ....................................... 4-5

2.5 Squad Mustering Locations.............................................................. 5-6

3. Shipboard Safety Committee & Shipboard Management Meetings ........ 7

3.1 Purpose .......................................................................................... 7

3.2 The Shipboard Safety Committee .................................................... 7-8

3.3 Additional Members......................................................................... 8

3.4 Frequency of Meetings ..................................................................... 8

3.5 Responsibility ................................................................................... 8-9

3.6 Shipboard Management Meetings.................................................... 9

4. Safe Manning .......................................................................................... 10

4.1 Purpose .......................................................................................... 10

4.2 Responsibility ................................................................................... 10

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4.3 Safe Manning Requirements ............................................................ 10-11

5. Employment Routines for Hotel Staff ...................................................... 12

5.1 Purpose .......................................................................................... 12

5.2 Responsibility ................................................................................... 12

6. Registration & Orientation Procedure for Hotel Staff.............................. 14

6.1 Signing On........................................................................................ 14

6.2 Familiarisation.................................................................................. 14

7. Safety Orientation for New Employees.................................................... 15

7.1 Purpose .......................................................................................... 15

7.2 Responsibility ................................................................................... 15

8. Procedures/checks prior boarding of passengers...................................... 16

8.1 Ashore .......................................................................................... 16

8.2 On Board .......................................................................................... 17

9. Boarding procedure of passengers............................................................ 19

9.1 On Board Procedures........................................................................ 19

9.1.1 Gangways ......................................................................................... 19

9.1.2 Unruly Behaviour by Passengers ..................................................... 19

9.1.3 Positioning of Ship's Staff During Boarding.................................... 20

9.1.4 Catering Crew................................................................................... 20

9.1.5 Collection of Passenger Documentation .......................................... 20

9.1.6 Passengers boarding by boats.......................................................... 20

10. Watch Keeping and Security in Port ........................................................ 21

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10.1 Port Formalities ................................................................................ 21

10.2 Receiving Passenger Valuables........................................................ 21

10.3 Passenger Baggage ........................................................................... 21

10.4 Smooth Embarkation ........................................................................ 21

10.5 Cleanliness on Board........................................................................ 21

10.6 Awnings .......................................................................................... 22

10.7 Porters .......................................................................................... 22

10.8 Identification Marks on Passenger Baggage .................................... 22

10.9 Oversized Baggage........................................................................... 22

10.10 Dangerous Goods in Baggage .......................................................... 22

10.11 Post Formality Measures .................................................................. 22

10.12 Bunk Class Passengers ..................................................................... 22

10.13 Manning of Gangways ..................................................................... 22

10.14 Single side gangway ......................................................................... 23

10.15 ID Cards for Contracted Labour....................................................... 23

10.16 Fire Patrol ......................................................................................... 23

10.17 Rounds by Officer in Charge............................................................ 23

11. Crowd control .......................................................................................... 24

11.1 Crowd Management ......................................................................... 24

11.2 Crowd Control Crisis........................................................................ 24

11.3 Defining Crowd Control Staff on Muster Lists................................ 24

11.4 Training Requirements of Crowd Control Staff............................... 24-27

- iv - 12. Information on Passengers........................................................................ 28

12.1 Passenger Count ............................................................................... 28

12.2 Passenger Manifest ........................................................................... 28

12.3 Records required for Search and Rescue.......................................... 28

12.4 Safe Custody of Passenger Documentation ..................................... 28

13. Safety familiarization of passengers and practice musters....................... 29

13.1 Passenger Safety Briefing ................................................................ 29-30

13.2 Contents of Briefing ......................................................................... 30

13.3 Mode of Briefing .............................................................................. 30

13.4 Voyages Over 24 Hours ................................................................... 30

13.5 Voyages Under 24 Hours ................................................................. 30

13.6 Use of Life jackets............................................................................ 30

14. Passenger Muster Stations ........................................................................ 31

14.1 Location .......................................................................................... 31

14.2 Requirement of Adequate Space ...................................................... 31

14.3 Escape Routes................................................................................... 31

14.4 Marking of Escape Routes ............................................................... 31

14.5 Keeping Escape Routes Clear .......................................................... 31

15. Passenger Guides ...................................................................................... 32

15.1 Assigning Passenger Guides ............................................................ 32

15.2 Duties of Passenger Guides .............................................................. 32

16. Fire Patrol .......................................................................................... 33

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16.1 Patrol timings.................................................................................... 33

16.2 Familiarity of Crew .......................................................................... 33

16.3 Route Plan ........................................................................................ 33

16.4 Coverage of Route Plan.................................................................... 33

16.5 Frequency of Coverage..................................................................... 33

17. Adverse weather precautions.................................................................... 34

17.1 Route Planning ................................................................................. 34

17.2 Weather Routing Service.................................................................. 34

17.3 Forewarning Passengers ................................................................... 34

17.4 Rounds by Ship's Officers ................................................................ 34

17.5 Inspection of Passenger Spaces........................................................ 34

17.6 Care of Passengers During Heavy Weather .................................... 34

17.7 Cleaning of Soiled Areas.................................................................. 34

18. Passenger Health and welfare................................................................... 36

18.1 Responsibility ................................................................................... 36

18.2 Reports to Medical Officer............................................................... 36

18.3 Reporting Major Medical Conditions .............................................. 36

18.4 Infectious Disease............................................................................. 36

18.5 Handling Inebriated Passengers ....................................................... 36

19. Safety Drills for Ship's Staff ..................................................................... 37

19.1 Division of Responsibility................................................................ 37

19.2 Purpose .......................................................................................... 37

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19.3 Responsibility for Conduct of Drills ............................................... 37

19.4 Drill Requirements ........................................................................... 37

19.5 Posting of Drill Program .................................................................. 37

19.6 Check of Equipment During Drills .................................................. 37

19.7 Periodic Maintenance of Equipment ................................................ 38

20. Training Drill Routines............................................................................. 39

20.1 Purpose .......................................................................................... 39

20.2 Responsibility ................................................................................... 39

20.3 Frequency of Lifeboat & Liferaft Drills........................................... 39

20.4 Frequency of Fire Drills ................................................................... 39

20.5 Frequency of Evacuation Drills........................................................ 39

20.6 Frequency of First Aid Drill ............................................................. 39

20.7 Frequency of Damage Control Drills ............................................... 39

21. Evaluation of Drills................................................................................... 41

21.1 Purpose .......................................................................................... 41

21.2 Responsibility ................................................................................... 41

22. Waste Handling......................................................................................... 42

22.1 Purpose .......................................................................................... 42

22.2 Responsibility ................................................................................... 42

22.3 General Handling Procedure ............................................................ 42-43

22.4 Handling Procedure in Garbage storage area................................... 44

22.5 Disposal Procedure........................................................................... 45

- vii - 23. Crew Members Safety Information .......................................................... 46

24. Crew Attitude, Appearance, Knowledge, Discipline, Commitment

and Planning .......................................................................................... 48

24.1 Attitude .......................................................................................... 48

24.2 Appearance ....................................................................................... 49

24.3 Knowledge........................................................................................ 50-51

24.4 Discipline .......................................................................................... 52

24.5 Commitment ..................................................................................... 53-54

24.6 Planning .......................................................................................... 54-55

25. Ten Steps For Handling Passenger Complaints ....................................... 56-57

26. Quality Service Guidelines ....................................................................... 58

27. Rules And Regulations For Ships Crew................................................... 62

27.1 General .......................................................................................... 62

27.2 Travel Arrangements ........................................................................ 62

27.3 Employment Contracts ..................................................................... 62

27.4 Passport / Visa .................................................................................. 62

27.5 Signing On / Off ............................................................................... 63

27.6 Crew Pass ......................................................................................... 63

27.7 Assignments And Responsibilities................................................... 64

27.8 Safety Procedures ............................................................................. 64

27.9 Fire / Lifeboat Emergency Drills...................................................... 65

27.10 Customs Regulations................................................................ 65-66

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27.11 Cabin Assignments................................................................... 66

27.12 Cabin Inspection....................................................................... 66

27.13 Meals ........................................................................................ 67

27.14 Recreation Equipment .............................................................. 67

27.15 Medical Assistance................................................................... 67-68

27.16 Tardiness And Absenteeism..................................................... 68

27.17 Mailing Procedures .................................................................. 68

27.18 Telephone Procedures .............................................................. 68

27.19 Personal Hygiene & Appearance ............................................. 69

27.20 Uniform / Dress Code .............................................................. 69

27.21 Name Badge ............................................................................. 70

27.22 Laundry Privileges ................................................................... 70

27.23 Co-Workers Support ................................................................ 70

27.24 Courtesy / Attitudes.................................................................. 71

27.25 Passengers' Cabins ................................................................... 71

27.26 Public Areas ............................................................................. 71-72

27.27 Ports of Call.............................................................................. 72

27.28 Shore Leave.............................................................................. 72

27.29 Confidentiality.......................................................................... 73

27.30 Sexual Harassment ................................................................... 73-74

27.31 Gratuity and Tips (Service Charge) ......................................... 74

27.32 Information / Knowledge of Ship ............................................ 74-75

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27.33 Language On Board ................................................................. 75

27.34 Private Parties........................................................................... 75

27.35 Visitors ..................................................................................... 75

27.36 Smoking ................................................................................... 75-76

27.37 Accident Procedure .................................................................. 76

27.38 Gambling.................................................................................. 76

27.39 Overboard Garbage Dumping.................................................. 77

27.40 Drugs / Alcohol / Weapons ...................................................... 77

27.41 Intoxication............................................................................... 77

27.42 Smuggling ............................................................................... 77

27.43 Theft ......................................................................................... 77-78

27.44 Personal Matters....................................................................... 78

27.45 Notice Of Leaving.................................................................... 78

27.46 Important (Reminder) ............................................................................ 79

28. Crew Cabin Rules And Regulations......................................................... 80

29. Rules Of Conduct ..................................................................................... 81-83

30. Disciplinary Action................................................................................... 84

Appendix

01. Job responsibilities of Hotel and Casino staff ............................................ 1-5

02. Additional Job responsibilities for Deck staff ............................................ 1-4

03. Navigation – Instructions for Bridge Procedures ....................................... 1-2

04. Sample copy (English) of Muster List ........................................................ 1-12

- x - 05. Sample list of Emergency Squads and Parties (A-P).................................. 1

06. Staff designated to various Emergency Squads and Parties ....................... 1-19

07. Sample Crew General Drill scenario .......................................................... 1-2

08. Ship’s emergency organization flowchart .................................................. 1-2

09. Staff assigned to each Assembly Station (A-D) ......................................... 1-4

10. Staff assigned to each Zone (1-4) ............................................................... 1-4

11. Ship’s particulars......................................................................................... 1

12. Checklist, Navigation in heavy weather ..................................................... 1

13. Checklist, Pre-Departure............................................................................. 1

14. Checklist, Arrival ........................................................................................ 1

15. Fire squads and equipment.......................................................................... 1

16. Deck distribution......................................................................................... 1-3

17. Sample list of Certificates ........................................................................... 1-4

18. Stern ramp operating instructions ............................................................... 1

19. Sample sounding table for FW & WB tanks .............................................. 1

20. Current list of liferaft certificates................................................................ 1-2

21. Guidelines for storage & use of dangerous substances on board ............... 1

22. List of lifeboat rations................................................................................. 1

23. List of drawings on board ........................................................................... 1-2

24. List of manuals…………………………………………………...……..1

- xi - SECTION B

1.0 Chief Engineer’s Standing Orders…………………………………….... 1-3

2.0 Engine Officers’ duties during bunkering ................................................ 1-3

3.0 Bunkering Plan ......................................................................................... 1-3

4.0 Instructions for operation of Aux Generator ............................................ 1-7

5.0 Instructions for operation of Steam Plant ................................................. 1-2

6.0 Instructions for operation of Stabilizer..................................................... 1-2

7.0 Instructions for operation of Steering Gear System ................................. 1

8.0 Instructions for operation of Lifeboat Engine .......................................... 1-2

9.0 Instructions for operation of Separators ................................................... 1-4

10.0 Handling of Bilge water, Oil residues & sewage ..................................... 1-5

11.0 Fixed Fire detection and Fire fighting system.......................................... 1-6

12.0 Test routines for Emergency equipment................................................... 1-2

13.0 Engine Room emergency procedures ....................................................... 1-5

14.0 Familiarisation routines and training ........................................................ 1

15.0 Planned Maintenance System................................................................... 1

16.0 Additional responsibility of Engine Room officers.................................. 1-6

Appendix

01. Checklist No.1 – Arrival ............................................................................. 1

02. Checklist No.2 – Departure......................................................................... 1

03. Checklist No.3 – Arrival Departure (Steering)........................................... 1

- xii - 04. Checklist No.4 – Aux Engines start/stop .................................................... 1

05. Checklist No.5 – Machinery inspection...................................................... 1

06. Checklist No.6 – Preparation for bunkering ............................................... 1

07. Checklist No.7 – Duties of Watchkeeping personnel................................. 1

08. Checklist No.8 – Lifeboat test .................................................................... 1

09. Checklist No.9 – Safety Equipment + Monthly checks.............................. 1-2

10. Marine Pollution Checklist ......................................................................... 1

11. Sample Aux Engines Data Report .............................................................. 1

12. Designation of E/R personnel for lifeboat engine operation ...................... 1

13. Designation of E/R personnel for W/T door operation .............................. 1

14. Sample statement of FO & DO tanks soundings ........................................ 1

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