Incentives 1

Banarsidas.doc.Amitabh.Sand y.GB.Manojit on 10/11/2010 Page 1 TITLE: EFFECT OF INCENTIVES ON SERVICE QUALITY AND EMPLOYEE PERFORMANCE. A STUDY OF SELECT UP-SCALE RESTAURANTS IN WEST BENGAL. By Amitabh Dey Professor/Research Scholar Principal – NSHM School of Hotel Management Arrah, shibtola, Durgapur – 713212 TEL: +91-9933049428 MAIL ID: [email protected] P.R.Sandilyan Professor/Research Scholar NSHM School of Hotel Management Durgapur-12 Tel: 03432533813/14/16 Mail ID: [email protected] Gautam Bandopadhyay Assistant Professor National Institute of Technology (Deemed University) Durgapur Tel: 03432544805 Mail ID: [email protected] Manojit Mitra Research Scholar National Institute of Technology (Deemed University), Durgapur Tel: 03432544805 Mail ID: [email protected]

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