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ONLY PEOPLE SAVE PEOPLE OUR MISSION: TO SAVE LIVES, PROTECT THE ENVIRONMENT AND SAFELY TRANSPORT MISSION CRITICAL PEOPLE AND ASSETS
INAER Spain is the leading provider of aerial emergency services and aircraft maintenance for mission critical operations such as medical emergency services, civil protection, sea and mountain search & rescue, coast and fishing surveillance, fire fighting, aerial works, training and aircraft maintenance. INAER Spain is part of the Avincis Group, one of the world’s leading providers of mission-critical services. The group’s primary goals are to save lives, protect the environment and provide the safe transport of people and goods in emergency missions. The Avincis Group’s different operating companies operate a fleet of approximately 350 aircraft throughout Australia, Finland, France, Ireland, Italy, Norway, Portugal, Spain, Sweden and the United Kingdom.
THE COMPANY
2013 IN FIGURES
173,000 Oil & gas passengers
98,500 Flying hours
51,450 EMS services
4,850 Saved lives at sea or on mountains
6,350 Fire fighting operations
450 Maintenance inspections
OUR SERVICES
LIFE & RESCUE
Emergency medical services (EMS) •! Primary emergency missions •! Secondary patient transfer
missions
Search & rescue •! SAR (government) •! SAR (offshore)
SAFETY & ENVIRONMENT
ENERGY SUPPORT
Environmental & disaster intervention •! Fire fighting •! Surveillance (fishing)
Disaster response •! Other environmental
Energy Support Services •! Oil & gas crew-change •! Critical aerial works
Safety & security •! Surveillance (border patrol) •! Law enforcement (police) •! Maintenance, Repair,
Overhaul
OUR VISION, MISSION AND VALUES
SAFETY & QUALITY
Inherent in everything we do.
FAIRNESS & EQUITY
Allow for mistakes not negligence.
Always looking to improve.
CUSTOMER FOCUSED
Always ready, always there.
Consistent application of our values, in all
situations: “we do what we say will do”.
OUR MISSION: To save lives, protect the environment and safely transport mission critical people and assets.
OUR VISION: To be recognized as the best mission-critical aviation company in the world by our customers, potential customers, employees and regulators.
OUR VALUES:
TRANSPARENT & OPEN
DYNAMISM & COMMITMENT
Act swifly to improve and deliver.
INTEGRITY
MISSION SAFE
OBJECTIVE: ZERO ACCIDENTS
At INAER, Safety is our first thought, and MissionSafe describes our rigorous approach to Safety at every level of our business.
Operational Excellence is one of the most important ways for us to be competitive and deliver superior performance and value to our customers. The highest standards of safety and compliance are at the core of operational excellence. We will only achieve excellence when our safety performance is at the highest level. Put simply, whether we work in an office, a hangar or a cockpit, every one of us has to be safe and compliant at all times. Our objective is Zero Accidents.
A CULTURE OF SAFETY, FROM BOARDROOM TO COCKPIT The success of a business like ours depends on our people. No two days are the same. No two missions are the same. Wherever we work in the Avincis Group, our behaviour and the decisions we make are governed by three key words.
SAFETY Safety is fully integrated into our thinking, from Group Strategy level to daily operations. We commit ourselves to setting the global benchmark Safety standards for our industry, and we never forget that Safety is the single most important aspect of all our work. If it’s not safe, we don’t do it.
INTEGRITY Our customers can expect us to act with honesty and courage, openness and transparency, and show resilience and responsibility. Practically, it also means creating operating systems with the integrity to work consistently.
MISSION We focused on our mission at every level of our Group, clear about our goals and how to achieve them. We make sure that whatever they do, our people are trained, supported and resourced to succeed.
HISTORICAL MILESTONES
Helicópteros del Sureste (HSE) pioneers in the use of helicopters in fire fighting and emergency services with helicopter
1983
Helicsa Helicópteros starts its activity as a company focused on aerial works and Oil&Gas services
1965
Start of Search&Rescue services in Spain (Helicsa)
1990
Creation of INAER following the integration of Helicsa Helicópteros and Helicópteros del Sureste
2003
INAER expands abroad and enters the Chilean fire fighting market
2007
INAER is consolidated as the leader and reference in the Italian market of helicopter emergency medical services with the incorporation of HELITALIA
2009
INAER is awarded the largest fixed- wing fire fighting contract in Italy Acquisition of Bond Aviation Group
2011
EASA certificates INAER as one of the first European Helicopter Design Organization Approval Office INAER enters the Italian market following the acquisition of Elidolomiti
2005
INAER starts its international expansion incorporating Helisul, in Portugal
2004
INAER starts fixed-wing fire fighting operations thanks to the incorporation of Cegisa
2006
International consolidation of the company incorporating Elilario in Italy, Proteus in France and Aeromaritime in the UK
2008
Acquisition of Australian Helicopters INAER starts its operations in Peru
2010
HSE, only company authorised to perform helicopter regular passenger airline and organs transplant transport for the National Transplants Organisation
1996
Avincis launch, the world leading provider of mission-critical services in which are integrated INAER, Bond, Norsk Helikopterservice and Australian Helicopters.
2012
Starts Bond Helicopters Australia operations
2013
Avincis acquired by Babcok Acquisition of Scandinavian AirAmbulance
2014
CORPORATE ORGANISATION CHART
Gro
up
OpC
o JAMES DRUMMOND
Group Chief Executive Officer
ANDREA CICERO Group Chief Financial Officer
SIMON STEWART Group Chief Safety Director
MARTIN WHITTAKER Group Fleet & Engineering Director
BABA DEVANI Group Business Development Director
LUIS ÍÑIGO MORENO-VENTAS Group General Counsel
KATE HILL Group Communications Director
RICHARD MINTERN CEO Northern Europe
MANUEL LÓPEZ AGUILAR CEO Western Europe
ANDREA STOLFA CEO Italy
Luke Farajallah MD
Bond Offshore Helicopters
Chris Greenhill MD
Bond Air Services
Bjorn Veum Seljevold MD
Norway
David Donaldson GM
Australia Onshore
John Boag MD
Offshore
Manuel López MD
Spain
Bernardo Echeverri MD
Portugal
Frédéric Goig MD
France
Dario Bedarida MD
Rotor Wing
Roberto de Pompeis MD
Fixed Wing
AUSTRALIA JOHN BOAG
MD BHA, MD AustHeli
ASIA PACIFIC
KEY INDICATORS
REVENUES (!mm)
159
263 302
341
521
575
‘12 ‘07 ‘08 ‘09 ‘10 ‘11
EMPLOYEES
‘12 ‘07 ‘08 ‘09 ‘10 ‘11
1,004
1,495
1,702
2,869
2,966
1,931
‘12 ‘07 ‘08 ‘09 ‘10 ‘11
198
267 281
300
365
349
FLEET
‘12 ‘07 ‘08 ‘09 ‘10 ‘11
158
301
567
898
1,327
1,567
ORDER BOOK
years of experience
providing emergency and mission critical services.
countries
Australia, Finland, France, Ireland, Italy, Norway, Portugal, Spain, Sweden and UK.
!mm
invested in fleet expansion and modernisation over the past 6 years.
49 10 + 526
INAER SPAIN A LEADER IN MISSION-CRITICAL OPERATIONS AND AIRCRAFT MAINTENANCE
SERVICES
EMERGENCY MEDICAL SERVICES AND CIVIL PROTECTION
•! First medical helicopter in Spain in 1986 •! Inter-hospitals transfers •! Medical assistance and search and rescue operations •! H24 medical bases
MARITIME SEARCH AND RESCUE (SAR)
•! Service since 1984 •! Search and rescue at sea and mountain •! Fight against pollution of the sea Customs Surveillance
Service •! Helicopters and airplanes fleet
FIRE FIGHTING •! Fire fighting •! Transport of teams of fire fighters •! Environmental protection •! Surveillance
FISHING SURVEILLANCE •! Conservation, protection and regulation of fishing
resources in the national fishing grounds •! Helicopters and airplanes fleet
OIL & GAS •! Transport services for passengers, provisions and
materials for oil&gas platforms •! Service since 1972 •! Our clients include Repsol YPF, ENI, Shell, Saipen and
Premier Oil, among others.
2013 OPERATIONAL STATS
KEY STATISTICS 2013
32,826 Flying hours
8,959 EMS missions
3,970 Fire fighting operations
3,726 Saved lives at sea or on mountains
ORGANISATION CHART
Manuel Camarasa LOGISTICS AND
MATERIALS PLANNING MANAGER
Carlos Díaz de Otazu
HELICOPTER OPERATIONS
MANAGER
Luis Miñano
FIXED WING OPERATIONS
MANAGER
Rubén García
ECONOMIC AND FINANCIAL MANAGER
Manuel López Aguilar CEO
Javier Ramos
HUMAN RESOURCES AND CORPORATE
ISSUES
Pedro Lázaro
ENGINEERING AND MAINTENANCE
PLANNING MANAGER
Licinio Navarro
MAINTENANCE PRODUCTION
MANAGER
Enrique Nogueroles
OPERATIONS MANAGER
Yolanda Boto
QUALITY MANAGER
Jorge Arnás DOA OFFICE
José Luis Moreno
COMMERCIAL AND STRATEGY
MANAGER
Miguel van Leeuwen
SAFETY MANAGER
Lorena Rodrigo COMMUNICATION
MANAGER (AVINCIS)
J.M. Gutiérrez MEDICAL
SERVICES
Juan de la Torre
ATO INSTRUCTION
Aleixandre Schudeck
FLEET & ENGINEERING
DIRECTOR
INDUSTRIAL DIVISION
SERVICE STATION CENTRE FOR THE MAIN WORLWIDE MANUFACTURERS
•! 450 technicians and engineers.
•! 642,000 men hours/year.
•! More than 200 aircraft maintenance inspections per year
•! Simultaneous Maintenance for 65 aircraft.
•! Aeronautical Maintenance Centres specialized by fleet type:
•! SPAIN: Albacete, Alicante, Salamanca and Sevilla
LEADERS IN QUALITY AND MAINTENANCE
•! Certification of environmental management ISO 14001
•! PECAL/AQAP 2120
•! DOA / POA EASA APPROVALS •! Quality Certificates EN 9110
•! Quality Certificates ISO 9001:2000
ENGINEERING & CERTIFICATION
Since 2004, INAER counts on a department of Engineering & Certification to design and certify both modifications required in the aircraft to carry out its role and mission in and repairs out of the scope of the OEM manuals. In addition, its capabilities includes the development of new airborne equipment and software applications to improve the service and/ or the efficiency of our processes. This is a remarkable investment allowing us more agility and more autonomy in any new modification or repair in the original design of the aircrafts; and to develop new solutions to add more value to our services.
MARZO 2005 Reconocimiento de la capacidad de diseño de modificaciones y reparaciones por la Agencia Europea de Seguridad Aérea (EASA) con la Aprobación como Organización de Diseño (DOA) nº EASA.21J.109.
SEPTIEMBRE 2007 Ampliación de los Términos de Aprobación DOA, incluyendo la emisión de nuestros propios Permisos de Vuelo para nuestras modificaciones (una de las 3 primeras para el sector helicópteros en Europa).
JUNIO 2010 Reconocimiento de la capacidad de fabricación de los propios kits de piezas por la Agencia Española de Seguridad Aérea (AESA) con la Aprobación como Organización de Producción (POA) nº ES.21G.0018.
FEBRERO 2011 Reconocimiento de la capacidad de diseño de modificaciones y reparaciones por el INTA/ Ministerio de Defensa de España con el Reconocimiento como Organización de Diseño (ROD) nº INTA/ROD/005.
SEPTIEMBRE 2012 Ampliación de los Términos de Aprobación DOA, incluyendo la aprobación de los Suplementos al Manual de Vuelo de nuestras modificaciones (1ª en Europa).
2014 Aplicación de diseños y certificaciones en INAER España.
HUMAN RESOURCES
FLIGHT CREWS
INAER makes major investments in training to develop the most versatile and well-qualified team of pilots possible.
ENGINEERINGS AND TECHNICIANS
Qualified technicians are required to perform line maintenance shortly before and after flights. Maintenance technicians are also required to perform periodic heavy maintenance involving dynamic components.
TECHNICAL CREW
Doctors and nurses, rescuers and technical crew members are part of the work teams that allow the company to carry out its operations efficiently.
The first Helicopter Services company With european OHSAS 18001 Certification
MORE THAN 1,300 SPECIALISED EMPLOYEES
TRAINING & SIMULATOR
TRTO TRAINING CENTRE •! INAER’s TRTO training covers all courses, training sessions and checking procedures required by the operators to offer the highest safety
guarantee. With the collaboration of international simulator centres like EADS-CASA, Agusta, Airbus Helicopters and FlightSafety as well as its own simulation centre.
•! 48 Type Rating Instructors (TRI) and 41 Type Rating Examiners (TRE).
•! INAER’s TRTO is continually audited, both internally and externally by aeronautical training authorities.
TYPE RATING COURSES AND RENEWAL CERTIFICATION:
•! More than 3 million euros invested in the acquisition of the first Bell 412 flight simulator owned by a private company in Spain.
•! The helicopter simulator for the model Bell 412 complies with JAR-STD 2H FTD regulation of level 3 and includes movement.
INAER’S SIMULATORS:
CORPORATE SOCIAL RESPONSIBILITY
Corporate Social Responsibility is embedded in the culture of INAER: actively and voluntarily contributing to the social, economic and environmental development of its surrounding. INAER understands that each of its steps has an impact on its clients, employees, shareholders, environment and the general public. Therefore, we support social initiatives of non-profit organizations, projects that start with the initiative of own employees and of the improved labour integration of disabled people. INAER develops all its activities under the criteria of sustainability and environmental friendliness. We believe that the environment is a common asset that we must preserve and protect.
Aeródromo de Mutxamel Partida La Almaina 92 03110 Mutxamel. Alicante España Tel.: +34 965 663 835 Fax: +34 965 665 924 [email protected] www..inaer.com