University HospitalsCoventry and Warwickshire

NHS Trust

A magazine for patients, visitors, volunteers, members and staff.ISSUE 2 SUMMER 2014

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2/3Five minuteswith our newchairman

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5HRH PrincessAlexandra visitsHospital of St Cross

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6/7TogetherTowards WouldClass

Sponsored by ISS SERVICESand VINCI FACILITES

WelcomeWelcome again to our newsletterespecially for staff, patients,visitors and Foundation Trustmembers.

It’s been a busy few months here atUHCW with a royal visit, landmarkspeech by NHS England’s MedicalDirector, launch of the first digitalpathology in the country here inCoventry and the unveiling of our newTrust organisational developmentprogramme.

On NHS Change Day (March 3) Ilaunched Together Towards WorldClass which is a vital programmeaiming to make everything we dohere at UHCW world class within fiveyears. There’s more information onthis immensely important project inthis newsletter on page 6-7, and alsodetails on how staff members can getinvolved which I would urge you todo. So far hundreds of staff havecontributed to the programme and Ihope more continue to do so.

Then on April 4 we were happy tohost our second ever ThoughtLeadership Day focusing on the areaof seven day services, a topic whichaffects everyone who works in the

NHS and uses it. Our main speakerwas Professor Sir Bruce Keogh, NHSEngland’s Medical Director whotalked at University Hospital about hispassion and belief that seven dayservices provide better care forpatients to our staff and NHScolleagues from across the WestMidlands.

Following this we launched thepathology equivalent of moving fromvinyl LPs to iPods for the first time inthe country. In conjunction withCoventry and Warwickshire Pathologyservices (CWPS) and GE Healthcare,we are the first nationally to usesoftware and digitised slides of tissuesfor clinical diagnosis. This allowspathologists to view samples in highresolution on their computer screensand from any location and meansslides can be viewed quickly byseveral pathologists for secondopinions as they are not all workingfrom one physical set of slides.Therefore this exciting new systemwill help improve accuracy and speedup diagnosis and care decisions forpatients. Colleagues from all over thecountry and those from the RoyalCollege of Pathologists came to see

the system and how we are leadingthe way in this field.

As if all that wasn’t enough we wereall proud to welcome HRH PrincessAlexandra to the Hospital of St Crossto officially open the Diamond JubileeRehabilitation Centre. There are moredetails on page 5 but I was thrilled tomeet Princess Alexandra and I knowshe made quite an impression on allthe staff and patients she spoke to inRugby.

So as you can see it’s been a busytime for us all. I hope you enjoy themagazine – this is our second editionand we’re keen to hear your thoughtson the content and even suggest anew name too. Send all commentsthrough tocommunications@uhcw.nhs.uk forconsideration.

Best wishes,

Andy Hardy - Chief Executive Officer

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Andrew MeehanChairman

Why did you want to becomechairman?

I’ve been chair of Myton Hospice for fiveyears, and a Non-Executive Director at theRoyal Orthopaedic Hospital for a year andfeel this gave me a real insight into thenational and local issues facing NHS Trusts.I also saw this as an opportunity to take aterrific organisation on to the next level.There seems to be constant change in theNHS, some perceived to be more effectivethan others, and as my own businessbackground is in performanceimprovement and change management,I’m keen to see how this can be applied tothe NHS.

What was it that attracted youto UHCW?

I live in Warwickshire and think we havewonderful facilities as we have twohospitals here and the opportunity toprovide terrific care to the people ofCoventry and Warwickshire. Having beentreated myself, at the old WalsgraveHospital, I know firsthand how importantthe healthcare services UHCW provide areto its community.

For us it’s vital that we go from strengthto strength and I see continuousimprovement as absolutely essential tothis, which is the experience from thecommercial world I bring.

I also think that we have a very stronggroup of Non-Executive Directors andChief Officers and I’m looking forward toworking with them.

Five minutes with.... our new Chairman

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What do you see as themain aspect of your job?

There are three main aspects - thefirst is clinical engagement as wehave to be led by the clinical needs ofour patients and while that can bedifficult in an era of targets andfinancial pressures, without thatfocus on clinical need we will neversucceed.

The second is to make sure that theBoard is a high performing group asbefits an organisation of this size andcomplexity, with Non-ExecutiveDirectors and Chief Officers workingin their different roles but together asone team to lead the Trust effectively.

Lastly we have a magnificentbuilding and equipment here in

Coventry, as well as the skills andexpertise in Rugby, and we have aduty to make the most of these tobenefit as many patients as possible.

What has been yourproudest achievement atwork?

I’m most proud of when I’ve goneinto a business which is seriouslystruggling and helped save jobs andthe future of that company bymaking it successful. There is alsosomething satisfying about helpingto preserve a key British brand.

In 1996 I helped open the first jointMothercare and BHS in Moscow,making us the first western retailbusiness there. There were culture

differences to get used to, forexample the women in Moscow hadnever had changing rooms to tryclothes on in store, so we had toexplain that concept to them. Butthat store became the highestperforming Mothercare shop in theworld.

Tell us something about youthat would surprise us?

I’m an award-winning actor! As arecently retired amateur dramaticenthusiast, for the last 15 years I wona number of awards as a castmember in a number of comediesand farces at amateur dramaticfestivals.

In 2007 an academic vascular/renal transplant surgeon, Chris Imrayfrom UHCW and Warwick Medical School was the deputy climbingleader for the Caudwell Xtreme Medical Everest Expedition. Thesuccessful summit team undertook a number of complex scientificexperiments in the ‘Death Zone’ (at an altitude above 8000m)including sampling blood from an artery in the groin andcompleting maximal bicycle exercise testing.

The expedition was the largestmedical research expedition ever toleave the UK and although itundertook a huge range of complexexperiments it also managed to puteight climbers and 15 guides safelyon to the summit of the highestmountain in the world. Much of theexpedition’s research hassubsequently been published in peerreview scientific journals thatparticularly focus on basic sciencewhich may in time benefit patients.

Of more immediate and directbenefit to patients are three recent

papers published by the team atUHCW. These looked at patientfitness and the operative outcomefollowing major vascular surgery(abdominal aortic aneurysm surgery)and renal transplant surgery. Usingthe exact same type of exercisetesting techniques that the doctorsused on the South Col of Everest,patients were assessed for theirfitness prior to surgery. The exercisetests were then used to predict thesubsequent likely surgical outcomes.Using the results, it was possible togreatly reduce the risks to the

patients of their subsequent surgery.There was also an associatedreduction in the length of hospitalstay and more efficient care receivedby patients at UHCW. The renaltransplant research was led by Dr Daniel Zehnder and funded by agrant from the British HeartFoundation Project.

‘Death Zone’ research on Everestpays dividends for patients

- Andrew Meehan.

Meet the Research,Development and InnovationTeam

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UHCW’s Research, Development and Innovation Team

Research is an integral componentof providing world-leadingexcellence in clinical care. It enablesUHCW NHS Trust to lead innovationand development which helps us toprovide the highest quality patientcare. It ensures that we are a leaderrather than a follower in healthcareprovision and allows us to attractand maintain highly skilled andmotivated staff. We are committedto establishing our Trust as aninternationally recognised centre ofexcellence through supporting ourstaff, working in world class facilitiesand conducting leading edgeresearch focused on the needs ofour patients.

People being cared for at UHCWNHS Trust benefit from the results ofpast research and continue tobenefit from research being carriedout for new medicines, treatments(such as operations) and tests (suchas X-rays or blood tests).

Our health professionals are veryknowledgeable about healthconditions and treatments butresearch can help us to find answersto things that are unknown. Thismeans that we can continue toimprove care and patients’ quality oflife: “More research is necessary toincrease survival rates. I was luckythis time, but if it was to return thenhopefully there will have beenfurther progress in treatment.”[UHCW cancer patient].

With over 300 ongoing researchprojects led by staff across a widerange of specialties, our patients aregiven many opportunities to take

part in research. We carry out manydifferent types of research projects.Patients may be asked to fill in aquestionnaire, give extra bloodsamples or have extrameasurements, such as bloodpressure, taken. For example, we arecurrently working with local GPs totrial a hand-held screening devicefor Abdominal Aortic Aneurysmdetection and so if you have beenreferred to the hospital for a scan inthe next few months, you may beasked to answer some questionsabout your experience. Sometimesresearch may just involve givingpermission for us to look at medicalnotes to collect information onprevious treatments. However, a lotof our research involves taking anew medicine or trying a newtreatment or operation.

We are one of the leading researchcentres within the West Midlands.Since 2008, we have recruited morepatients into National Institute ofHealth Research (NIHR) portfoliotrials than any other NHS Trust inthe West Midlands, with over21,500 of UHCW NHS Trust patientstaking part. This year, our Research,Development and Innovation teamwon the national NIHR andPharmatimes award for NHS ClinicalResearch Site of the Year. This is acompetitive award and we were theonly Trust outside London to make itthrough to the final.

Nicolas Aldridge, Renal ResearchNurse said: “We know that researchis important to our patients. It givesthem the opportunity to try newtreatments and procedures before

anyone else and gives them anothertreatment option. For some projects,we are the only hospital in thecountry doing the research andpatients travel from all over thecountry (and abroad) to take part.”

Julie Jones, Cardiology ResearchNurse said: “Many of my patientsknow that the taking part inresearch may not benefit themdirectly, but they still agree to takepart because they know that theresults will help improve the care forthe patients of the future. Some ofour patients are followed up formany years and it’s great to have anongoing relationship with them.”

This year, a number of staff havedeveloped their own projects andhave been given national funding tosupport them. Examples include astudy to improve the fitness ofpatients with heart failure, led by DrPrithwish Banerjee and a study totest different methods of pain relieffollowing knee surgery, developedby Professor Andrew Sprowson.

If you are interested in taking part inresearch studies you can ask yourdoctor or nurse if there are anyprojects that you might be able totake part in. Alternatively, you maybe asked to take part in a researchproject by one of our staff members.

Further information is available onour website:www.uhcw.nhs.uk/research, oryou can follow Research,Development and Innovation atUHCW on Twitter:twitter@UHCW_RDandI

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HRH Princess Alexandra makes sparkling Royal visit to the Hospital of St CrossHRH Princess Alexandra has officially opened the new DiamondJubilee Rehabilitation Centre at the Hospital of St Cross.

During the visit to the Rugby hospital the Princess spoke with staff andpatients who use the facilities. Her Royal Highness also spent time speakingwith members of the Friends of the Hospital of St Cross and UHCW Charity,whose kind donations have enabled the project to take place.

At the end of the tour Princess Alexandra unveiled a commemorative plaqueto mark the occasion and was presented with a posy by Mary Lock. Mary waschosen as at the age of 91, she is the oldest serving volunteer and has beenan integral part of the Friends team for over 17 years.

The Diamond Jubilee Project has been undertaken to reorganise inpatientrehabilitation services at the Hospital of St Cross. The project has seen themove of the Cardiac Rehabilitation Unit into a new area. This has facilitated anew therapy gym attached to both a relocated Mulberry Rehabilitation Wardand Oak Rehabilitation Ward. In addition a new day hospital/activities area hasalso been introduced.

Andy Meehan, Chair of University Hospitals Coventry & Warwickshire NHSTrust which runs St Cross said: “Today’s visit by HRH Princess Alexandra is aglowing tribute to the extreme hard work of the Friends of St Cross andUHCW Charity. I know I speak on behalf of all the staff when I say that theHospital of St Cross is a fitting recipient for a royal visit. This is truly amemorable occasion.”

Juliet Starkey, Group Manager at the Hospital of St Cross said: “To have anofficial royal opening is an amazing seal of approval for the great work ofboth the staff and charitable organisations that have created this project. Therehabilitation centre will greatly benefit the patients who use this and isanother example of the recent improvements that have been made to thehospital.”

Following the visit, the Trust received a letter from the Princess's lady-in-waiting saying how much she had enjoyed meeting staff, patients andvolunteers and seeing "the wonderful new Cardiac Rehabilitation Unit sosuperbly equipped with new technology to help and guide patients with theappropriate and excellent healthcare to restore their health and meet theirneeds. How fortunate Rugby is to have such superb services."

HRH Princess Alexandra meeting with well wishers from the

Friends of the Hospital of St Cross

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Together Towards WorldClass LaunchOn NHS Change Day (March 3) the Trust launched Together Towards World Class which is a vital internalprogramme aiming to make everything we do here at UHCW world class within five years.

Hundreds of staff came along to hear one of the sevenpresentations and learn about how this programme willhelp us reach our aspiration of becoming a national andinternational leader in healthcare over the next five years.

We will do this through five key work streams:

• World Class Experience;

• World Class Services;

• World Class Conversations;

• World Class Leadership;

• World Class People.

After this we held a series of 25 Listening Events in Apriland May asking all staff to come along and let us knowtheir thoughts on these different themes, what WorldClass what look like to them and how we could all worktogether to make that happen.

The events went so well with hundreds of staff comingalong to have their say that we had to release extra datesto accommodate them. We also got some fantasticfeedback from them including:

“I would just like to show my support for the workshop Iattended this morning … regarding listening to staff andworking towards bringing ideas so we can make UHCWeven better.

“Moving from different tables and putting your ideasdown together as a group and meeting various heads ofdepartments which you wouldn’t necessarily do was agreat idea and I really hope that in future more of theseworkshops can be put in place so people like myself…who have a few ideas have the opportunity to expressthem.”

We also asked staff to volunteer themselves to beChange Makers for the programme, which will be a vitalgroup in taking different projects for Together TowardsWorld Class forward. We’ve already had 80 people comeforward which is a great response and are now lookingat the roles they can take which make best use of theirenthusiasm and skills.

The leads of the five work streams are now collating allthe responses from the events to draw up plans on howto incorporate the suggestions and help us all startworking Together Towards World Class.

For those staff who were not able to attend the launch, avideo of it, and the presentation, are still available toview on the intranet, under the Communications section.

Our ValuesA key part of the launch of Together Towards WorldClass was the unveiling of our new Trust values.

Since 2009 we have had a set of values which sat underour mission to Care, Achieve and Innovate but theyweren’t widely known. We wanted values that our staffcould relate to and so in 2012 asked them what theythought they should be.

More than 800 of them came back with greatsuggestions – some aspirational, some practical, andfrom these we pulled together the six below:

CompassionWe treat everyone with courtesy,compassion, respect and dignity.

OpennessWe act with openness, honesty andintegrity in all we do.

PrideWe take pride in all we do and aspireto do.

PartnershipWe work in partnership to deliver andimprove the services we provide forour patients.

ImproveWe are open to change and seek toinnovate to improve what we do.

LearnWe see education, research andlearning as central to improvement.

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These values will underpin each ofthe five work streams of TogetherTowards World Class. We are stillworking on them and at theListening Events asked staff to givetheir thoughts on what they meantto them as we know thatcompassion may be different for aHealth Care Assistant compared toa Medical Secretary compared to aPorter compared to a BiomedicalAssistant.

Again all these thoughts, ideas andopinions from our staff will be fedback to be incorporated into thefive work streams and soon we willannounce the detail of how thesewill look going forward.

We cannot underestimate howcrucial this programme is for thefuture of UHCW. What we can sayis that we are just at the start of thisexciting journey which we are clearwill mean improved care for ourpatients and happier staff.

TOGETHER TOWARDS WORLD CLASS

Sometimes patients with confusion or dementia need time awayfrom busy ward areas during their hospital stay, and the BluebellLounge will provide a serene haven for them.

The Bluebell Lounge opened last month at the Hospital of StCross and has been designed for patients with confusion and/ordementia, their relatives, carers and accompanying staffmembers to come and take time out.

Specialist Nurse in Mental Health, Debbie Harris has many yearsof experience working in mental health, care homes and caringfor those with dementia. She said: “People who are confusedfind it difficult to settle whilst they are in hospital becauseeverything seems so strange to them. I identified the need for aroom like the Bluebell Lounge so that patients could have timeaway from clinical areas and this room is an ideal place as it hasbeen designed to represent a family sitting room with manycomforts of home.

“We have a policy of open visiting for patients who are confusedand relatives and carers are encouraged to make use of thisfacility if they feel their loved one would benefit from it. TheBluebell Lounge has also been identified as an area foroccupation and stimulation in an aim to relieve boredom andfrustration for this group of patients.”

This room has been funded with the help from the UHCW NHSTrust and the Friends of the Hospital of St Cross.

Joan Jesson, President of the Friends of the Hospital of St Crosssaid: “The Friends of the Hospital of St Cross have had a longand happy relationship with the hospital, and our involvementwith the Bluebell Lounge is another example of how ourcharitable donations are being used across the site for thebenefit of patients in Rugby.”

The Bluebell Loungeis now open at theHospital of St Cross

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Listen to yourAfter years of being told she washaving panic attacks, JodieSweeney finally found out whatwas at the heart of her problem.

For two years Jodie from Southamfelt that her heart was going to beatout of her chest. She was told onnumerous occasions that she wassuffering from anxiety and panicattacks. However Jodie knew therewas more to these episodes thenshe was being told.

She persisted in her quest to findthe answer and after choosingUniversity Hospital, Coventry shefinally got it. ConsultantCardiologist, Dr Faizel Osman andhis team diagnosed Jodie as havinga Right Atrial Tachycardia. This is afocus in one of the chambers in theheart which takes over the rhythmof someone’s heart beat. In Jodie’scase her heart would race up to 174

beats per minute at its peak.Dr Osman said: “After her ablationprocedure, Jodie can now lead anormal life. What Jodie sufferedwith is something called a heartarrhythmia and it is more commonin younger people than some mightthink. I would urge people whosuffer with heart palpitations not tojust put this down to stress or panicattacks but to consider getting itchecked out. Arrhythmias are notlife threatening but can feel scary atthe time of an episode and theablation procedure has minimal riskswith high success rate.”

Mum of one Jodie can now live herlife to the full. She said: “For manyyears I worried about my heart andeven lost a job because of it. Butafter the wonderful care I receivedfrom Dr Osman and his team andthe supportive aftercare from

Arrhythmia Nurse, Helen Eftekhari, Ifeel I can start to live my life to thefull again. I am back to work in a jobI love and I can now enjoy thesimple things in life like playing withmy son, or going for a meal with myhusband.

“I would really encourage youngpeople to listen to their bodies, andif they do suffer from palpitations tonot just put it down to panicattacks. Arrhythmias are commonand can be cured. I feel a weighthas been lifted and I can now planfor the future which is exciting.”

UHCW NHS Trust has joinedforces with The EmploymentSupport Service (TESS) which ispart of Coventry City Council’sEmployment Team.

TESS help disabled people findemployment and a winning exampleof the massive impact TESS can haveis seen when looking at Ben’s story.

Ben is 30 years old and he has alearning disability, with the help ofTESS he now works for ISS FacilityServices at University Hospital,

Coventry as a Porter. This hasboosted his confidence and socialskills and he has excelled in this role.Not only has being employedprovided Ben with more financialindependence but it has helped himto meet new people and developfriendships with his colleagues. Benfeels that this has made him muchmore confident and approachable.

Patrick Carey from TESS said that:“Mark and his team in ISS have beenfantastic to work with, apart fromoffering Ben the opportunity theyhave really encouraged andsupported him.”

Mark Shepstone Senior HR Advisor

from ISS Facility Services said: “Bengets on with the job, he’s a hardworker. He has 100% attendanceand is always on time. Ben has areally positive attitude around thehospital.”

The Trust wants to work more withTESS and to provide employmentopportunities for people like Ben. Ifyou would like to know moreinformation about this and if youfeel there is opportunities withinyour team that will benefit peoplelike Ben please contact MonicaMabbett, Equality and DiversityExecutive Assistant via email:monica.mabbett@uhcw.nhs.uk .

Make a differenceand help people withlearning disabilities today

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Trust Partner ISS supportsNutrition and Hydration WeekISS supported the national Nutrition andHydration Week in March through the ‘Powerof Three’ initiative.

The concept was to invite one member of thecatering team, one Trust dietician and a nurse toselect one patient three course meal and followfrom point of delivery to delivery to the patient.Janice Jones (ISS Patient Hospitality Manager),along with Jacqui Ledsham (Practice Facilitator) andClaire Currall (Stroke Dietician) from UHCW beganthe process with a visit to the stores and loadingbay to observe the receipt of meals, before movingto the pick and pack area where the selected mealsare sorted for delivery to ward regenerationkitchens. The regeneration of meals was observedfollowed by service of meals at ward level. TheTrust and ISS are keen to roll this initiative out to awider area next year.

ISS managers and administrative staff were also onhand throughout the week to assist in the deliveryof tea rounds on a number of selected wards. Thisprovided, not only the opportunity for personnelnot normally involved in this service to experiencefirst-hand one element of the patient feedingservice but also provided further opportunity togather feedback from patients on their experiencesand perception of the food and service provided.This initiative was very well received by patientsand ward staff alike, with ward hosts coming in forparticular praise for their part in delivering patientcare.

Nutrition and Hydration WeekThe 3rd Nutrition and Hydration Week took placein 2014 and with each year the campaign hasgained impetus. When the week began three yearsago it was only a Patient Safety lead event, lastyear the week incorporated the NationalAssociation of Care Catering (NACC) and HospitalCatering Association’s (HCA) joint initiative -Nutrition Day and it drew interest globally.

With around three million people at risk ofmalnutrition in the UK, it is important to engageopportunities to raise the awareness of the risksand promote the good practices that can helpprevent malnutrition and dehydration. Preventingmalnutrition improves the health and wellbeing ofthe person suffering malnutrition and removes theburden on the health and social care services intreating and supporting those suffering from undernutrition in particular.

Nutrition and Hydration Week2014 promotes the following:l The 10 Key Characteristics for Good

Nutritional Care

4 Protected mealtimes

4 Nutrition advocates for each health or social care setting

4 The minimum standards for good nutrition in the respective settings

4 Service excellence

4 Highlighting good nutrition and hydration practices

4 Continued education for professionals on good nutrition and hydration

A selection of the best of yourcomments from the internet...

/nhsuhcw @nhsuhcw

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“Day surgery ward staff were amazing -kind and caring. Anaesthetist waswonderful - I was terrified but he put meto ease and the surgeon was excited bythe work he had done and was proud ofthe repair. All in all an excellentexperience.”

“Brilliant hospital and staff couldn't bemore satisfied with the service provided bythe ophthalmology department.”

“I was recently referred by my GP to see abreast surgeon. My appointment arrivedpromptly and I was offered a choice ofappointment times. On the morning of theappointment, which ran to time, I saw afemale consultant who was very reassuringbut referred me to the breast screeningdepartment. In the space of half an hour Iwas given a mammogram and an ultra soundtest. The results were given to me almostimmediately. Thankfully everything was clearand what had started out as a very stressfulmorning ended positively. A huge thank youto all the staff for running such a seamlessservice.”

“Thank you to all the staff at the hospitalwhen I had an ablation on 18th March2014. I cannot tell you how well theytreated me and looked after me during thestay. A perfect example of how hospitalsshould be run, well done.”

@Shaznaz76: “Huge thanks toyour A&E department for takingcare of me on Friday. The nurseswere fab.”

Cheryl Morton: “Fantastic care inChildren’s A&E last night for my 4month old! All the staff were brilliantand great with Reid! Thanks somuch.”

@fortyishkate: “Great care fromstaff in ED tonight for my daughter!Thank you!”

Jenny: “Really helpful appointmentwith Sam B, Physio at St Cross,Rugby this a.m.”

Ken Sloan: “Another day in thewonderful care of @nhsuhcw – veryreassuring pre-op with consultant ChetModi. Great staff nurse on Ward 52 pre-op”

Dom Mottram: “Thank you to thestaff at @nhsuhcw who literallybought me back to life, 25 yearsago this week.”

@artysu1 “Just need to point out thatevery single member of staff here@nhsuhcw has been absolutely lovely.Just brilliant. Thank you. #NHS”

New Site Director starts at UHCWDavid Lawson joined VINCI Facilities at the beginning of March as InterimProject Director and is now the new Site Director. The role covers themanagement of all hard services within the hospital for the Coventry andRugby Hospitals Company.

UHCW takes part inNHS Forest’s 2@2 tree-plantingcampaign

The event was used to demonstratesupport for the NHS Forest initiativewhich is run by the charity, TheCentre for Sustainable Healthcare.The project supports NHSorganisations to manage greenspaces on or near to NHS land to aidpatient recovery time, provide areasfor relaxation, offer a space forpeople to exercise and help bringcommunities together. The NHSForest ran the 2@2 campaign toencourage healthcare organisationsto plant at least two trees at twoo’clock on March 27 - the NHSSustainability Day.

NHS Sustainability Day is an annualevent aimed at healthcareorganisations taking action onclimate change. This year also sawan event held in the main receptionof University Hospital. Staff fromCentro showed the public optionsfor sustainable travel. Trust partners,VINCI Facilities were also on hand toprovide energy saving tips and run

competitions while ISS displayedhow their efforts in wastesegregation and recycling areprogressing.

The Trust was recently shortlisted forits work in improving sustainabletravel in the upcoming NHSSustainability Day Awards.Lincoln Dawkin, Director of Estatesand Facilities said: “For the secondyear running we are proud to beone of the 37 NHS Trusts partakingin the 2@2 campaign. BothUniversity Hospital and the Hospitalof St Cross have been recipients ofover 3,000 trees as part of the NHSForest initiative and I know thatmany patients and staff find theenvironment very conducive torecuperation.

“We are also working hard onimproving the sustainable traveloptions available at UniversityHospital and are pleased that ourefforts and those of our partnershave been recognised.”

Rachel Stancliffe, Director of theCentre for Sustainable Healthcarewhich runs the NHS Forest projectsaid: “UHCW has been a leadingpartner in the NHS Forest,developing the scope of the projectat the Jubilee Nature Reserve fromtree-planting and a lovely place forstaff and patients to makingconnections with schools, theWildlife Trust and health walks. CliveRobinson and all the team havebeen fantastic to work with and welook forward to many more years ofcollaboration as the projectcontinues to grow.”

Lincoln Dawkin, Director of Estates and Facilities, planted a weepingwillow and an oak tree in the Jubilee Nature Reserve located behindUniversity Hospital on NHS Sustainability Day.

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David Lawson and Lincoln Dawkin

David Lawson David is an engineer by professionand has previously worked withinEstates and Facilities for the NHS formany years throughout the WestMidlands.

David said: “I am looking forward toworking and meeting everyone at thehospitals. I hope I can bring aworking knowledge andunderstanding of the issues you allface in a large acute hospital that canguide VINCI Facilities in theimprovements we are striving to

achieve. Should anyone have anysuggestions on how we can improveour service please let me know on024 7696 8175 or email:david.lawson@vinciconstruction.co.ukI am always available should you haveany issue you cannot resolve althoughI am sure my team are more thancompetent and willing to assist.”

Over the next year VINCI plan tointroduce a quality managementsystem to ISO 9000 standards. Theywill be investing further in

technology, implementing acomputerised maintenance systemwhere all of our operatives have theirtasks on electronic pads allowing usto add emergency tasks wherenecessary throughout the day. Thisshould improve our customerresponse and our control of our keyresource - our staff and Trust assets.

Members’ LoungeWelcome to the exclusive ‘Members’ Lounge’. This area is full ofhandy tips and information on how you can get the most from yourFoundation Trust membership. From discounts to important dates foryour diary, it’s all right here for your information. We now have over9,000 public members and are working towards 10,000 members.

@nhsuhcw

You can follow us on Twitter, Facebook and YouTube and keep up-to-date with news and happenings at UHCW.

/nhsuhcw /nhsuhcw

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Where are my personaldetails held?We employ MembershipEngagement Services (MES), anexternal database company, tomanage our membership database.All information is kept strictlyconfidential in accordance with theData Protection Act 1988. If youwould like to find out more aboutMES please visit their websitewww.membra.co.uk

NHS DiscountsMembers can register with NHSDiscounts to receive discounts ontop brand goods and services,including gas and electricity as wellas discounts at retailers such asCurrys, Apple, Radley and BHS. Goto www.nhsdiscounts.com toregister. When completing the ‘yourjob’ section, answer ‘yes’ to workingfor the NHS and then select‘Foundation Member’ as the jobcategory.

Public RegisterWhen we become an NHSFoundation Trust we will be requiredby law to publish a register ofmembers. This will include yourname plus the constituency to whichyou belong. You may apply to haveyour name excluded from the publicregister should you wish. Just tell usby emailing, telephoning or writingto us, giving your full name, addressand date of birth.

Your feedback is importantto usLet us know if you would like us toarrange a talk or tour on a specificissue or area that is of interest toyou. Call 024 7696 4747 or emailfoundation@uhcw.nhs.uk

Encourage your family andfriends to get on boardUHCW now has over 9,000 publicmembers. Thank you to all of youwho are spreading the word andhave helped recruit friends, familyand colleagues. Friends and familycan register as members in thefollowing ways:

Fill in the on-line applicationform on our website:www.uhcw.nhs.uk/foundation-trust

E-mail or ring Andrea Phillips:andrea.phillips2@uhcw.nhs.ukor phone 024 7696 4747

Dates for your Diary05.08.14 - Abdominal Aortic

Aneurysm Screening14.08.14 - Audiology 20.08.14 - Pain Management -

Vitamin D Therapy27.08.14 - Dementia Awareness11.09.14 - Dietetics23.09.14 - Menopause

All the events are free and takeplace in the Clinical SciencesBuilding which is located near the

main hospital between 5pm -6.00pm (except for AbdominalAortic Aneurysm Screening on05.08.14 which will take placebetween 2pm - 3pm in FinhamLibrary, Coventry and Audiology on14.08.14 between 2pm - 3pm inthe CSB). Please check the times andvenues.

To book these events please callAndrea Phillips on 024 7696 4747or email:andrea.phillips2@uhcw.nhs.uk

Annual General MeetingWill take place on 30.07.14 in theOut Patient Department at Hospital of St Cross, Rugby from 5pm

Have your details changed?Have any of your personaldetails changed (ie: have youmoved or changed your emailaddress?)

If so, then please inform theFoundation Trust Office so we canmake sure we address anycorrespondence correctly and keepyou up-to-date with what’s goingon at UHCW.

Andrea Phillips is our FoundationTrust Membership Manager and isyour first point of contact at theTrust regarding your membership.

The Trust has access to interpreting and translation services. If you need this informationin another language or format, we will do our best to meet your need. Please contact024 7696 7596