In-House Tech Support Vs. Outsourcing

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    13-Apr-2017
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In-House Tech Support versus Outsourcing

Matterhorn Business SolutionsTel. 587-350-1082Email: david@matterhornsolutions.cahttp://matterhornsolutions.ca/calgary-it-services-outsourcing/

Many Calgary businesses and start-ups have limited funds and resources (or none at all). In a lot of cases because of this reason they fail to survive.

Matterhorn Business SolutionsTel. 587-350-1082Email: david@matterhornsolutions.cahttp://matterhornsolutions.ca/calgary-it-services-outsourcing/

At the beginning of a business, it is important to understand why outsourcing certain tasks is a good idea.

Today there are many providers that you can easily find (locally or distantly) to whom you can delegate certain I.T. tasks.

Matterhorn Business SolutionsTel. 587-350-1082Email: david@matterhornsolutions.cahttp://matterhornsolutions.ca/calgary-it-services-outsourcing/

Investment expert Brian OMalley believes that it is almost impossible to run any business without some form of outsourcing;

Not only will you be less crowded by boring tasks, but a lot of other people and companies can perform these tasks better and cheaper than you.

Matterhorn Business SolutionsTel. 587-350-1082Email: david@matterhornsolutions.cahttp://matterhornsolutions.ca/calgary-it-services-outsourcing/

So which I.T. Services can be easily outsourced?

Infrastructure/hostingWebsite design & maintenanceProjects outside your field of expertise

Matterhorn Business SolutionsTel. 587-350-1082Email: david@matterhornsolutions.cahttp://matterhornsolutions.ca/calgary-it-services-outsourcing/

So when is a good time to outsource?

Processes at the edge of failingSlow implementationLow quality

Matterhorn Business SolutionsTel. 587-350-1082Email: david@matterhornsolutions.cahttp://matterhornsolutions.ca/calgary-it-services-outsourcing/

3 main advantages of outsourcing I.T. services in Calgary:

Lower cost than hiring a full-time employeeGreater expertise than your current employeesBetter focus for on your own priorities

Matterhorn Business SolutionsTel. 587-350-1082Email: david@matterhornsolutions.cahttp://matterhornsolutions.ca/calgary-it-services-outsourcing/

So it all comes down to finding the right balance in I.T. services outsourcing.

Matterhorn Business SolutionsTel. 587-350-1082Email: david@matterhornsolutions.cahttp://matterhornsolutions.ca/calgary-it-services-outsourcing/

There are some basic questions you want to ask the I.T. support team before you hire them.

Matterhorn Business SolutionsTel. 587-350-1082Email: david@matterhornsolutions.cahttp://matterhornsolutions.ca/calgary-it-services-outsourcing/

What can you do for security?

Do you manage data back-up?

Do you provide training to my employees or just tech support if something breaks?

Matterhorn Business SolutionsTel. 587-350-1082Email: david@matterhornsolutions.cahttp://matterhornsolutions.ca/calgary-it-services-outsourcing/

Do you offer help-desk support? a) Is the help-desk agent based in Calgary? b) How long on average does it take to get on-site support? c) Is on-site I.T. support billed separately?

Matterhorn Business SolutionsTel. 587-350-1082Email: david@matterhornsolutions.cahttp://matterhornsolutions.ca/calgary-it-services-outsourcing/

And these are just a start to the questions you should ask an I.T. support company before hiring them.

Matterhorn Business SolutionsTel. 587-350-1082Email: david@matterhornsolutions.cahttp://matterhornsolutions.ca/calgary-it-services-outsourcing/

At Matterhorn Business Solutions, our goal is to ensure the best decisions are being made for you and not just because some computer nerds think you need all the latest bells and whistles. Because hes spending your money not his own.

Matterhorn Business SolutionsTel. 587-350-1082Email: david@matterhornsolutions.cahttp://matterhornsolutions.ca/calgary-it-services-outsourcing/