In-House Tech Support Vs. Outsourcing

Matterhorn Business SolutionsTel. 587-350-1082Email: [email protected]://matterhornsolutions.ca/calgary-it-services-outsourcing/

In-House Tech Support versus Outsourcing

http://matterhornsolutions.ca/calgary-it-services-outsourcing/


Many Calgary businesses and start-ups have limited funds and resources (or none at all). In a lot of cases – because of this reason – they fail to survive.



At the beginning of a business, it is important to understand why outsourcing certain tasks is a good idea.

Today there are many providers that you can easily find (locally or distantly) to whom you can delegate certain I.T. tasks.



Investment expert Brian O’Malley believes that it is almost impossible to run any business without some form of outsourcing;

“Not only will you be less crowded by boring tasks, but a lot of other people and companies can perform these tasks better and cheaper than you.”



So which I.T. Services can be easily outsourced?

• Infrastructure/hosting• Website design &

maintenance• Projects outside your

field of expertise



So when is a good time to outsource?

• Processes at the edge of failing

• Slow implementation• Low quality



3 main advantages of outsourcing I.T. services in Calgary:

• Lower cost than hiring a full-time employee

• Greater expertise than your current employees

• Better focus for on your own priorities



So it all comes down to finding the right balance in I.T. services outsourcing.



There are some basic questions you want to ask the I.T. support team before you hire them.



What can you do for security?

Do you manage data back-up?

Do you provide training to my employees or just tech support if something breaks?



Do you offer help-desk support? a) Is the help-desk agent

based in Calgary? b) How long on average does it

take to get on-site support? c) Is on-site I.T. support billed separately?



And these are just a start to the questions you should ask an I.T. support company before hiring them.



At Matterhorn Business Solutions, our goal is to ensure the best decisions are being made for you and not just because “some computer nerds think you need all the latest bells and whistles. Because he’s spending your money – not his own.”


In-House Tech Support Vs. Outsourcing

Technology

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