in Europe’s multichannel B to B retail sector · our business, local authorities ... ZAC du Parc...
Transcript of in Europe’s multichannel B to B retail sector · our business, local authorities ... ZAC du Parc...
• Manutan, a family run company and a leader in the mail order industry, was founded in 1966 and is now managed by Xavier Guichard, the grandson and son of the founders
• Its European expansion began with the
acquisition of Key Industrial Equipment in the
United Kingdom in 1973 and the company has
never stopped growing
• Manutan went public in 1985
• In 2000, it launched its first e-commerce
site, one of the first B2B sites in Europe
The history of a people-focused company…
General Managerof the Manutan Group
Today, over 2,200 employees championing and united by
strong values make up our large European family.
Together, we share the same ambition and the same
commitment: create value for our business, local
authorities and trades customers by offering the best
solution for their purchases.
• In 2016, the Group is accelerating its digital
transformation, especially with the launch of its
Digital Lab
• Its business model is currently based on three
types of customer: businesses, local authorities
and trades
• Our 25 subsidiaries in 17 European countries position us as the undisputedleader in the European market
• Our unique, dynamic and unlimited product range responds to all the needs of our business, local authorities and trade customers
• Thanks to our 190,000 m2 storage area, we can guarantee product availabilitythroughout Europe
• With steady profitable growth, our Group’s turnover reached683 million euros in 2015/16
NORWAY
SWEDEN
DENMARK
UNITED-KINGDOM
THE NETHERLANDS
BELGIUM
FRANCE
SPAIN
ITALY
HUNGARY
SLOVAKIA
SWITZERLAND
PORTUGAL
GERMANY
CZECH
REPUBLIC
POLAND
FINLAND
Business Division
Local Authorities Division
Trades Division
…that has achieved European leader status
Business Division• Manutan provides businesses with solutions to
reduce their indirect procurement costs
An organisation based on 3 divisions
Ikaros
Rapid Racking
Industrial
Supplies
and tools
Packaging
Outdoor
areas
Office supplies
Safety
Health
Warehouse
Manutan
Local Authorities Division• Driven by its external growth strategies,
Manutan has become the market leader in
the local authorities and education sector
within the space of five years
Casal Sport
Sport
& leisure
Furniture
And interior
fit-outs
Audiovisual
and digital
solutions
Landscaping
Technical
services
Papeteries
Pichon
Stationery
Educational
books
Teaching aids
Manutan
Collectivités
An organisation based on 3 divisions
Trades Division• IronmongeryDirect and ElectricalDirect /
EEW serve trade customers in the UK market
with two objectives: deliver expertise and
exceptional service (open seven days a
week, next-day deliveries, etc.)
Ironmongery
IronmongeryDirect
Electrical
supplies
ElectricalDirect
An organisation based on 3 divisions
Our key differentiators...
Our solutions combine the
strength and flexibility of digital
technologies with an efficient
relationship-driven strategy.
Customer
Solutions giving our customers
complete independence
Stock levels and delivery times
available on the website, online returns,
real-time delivery tracking, etc.
A value-added relationship with
expert teams attuned to our
customers' needs
Outside sales, inside sales, call centers…
Deputy General Managerof the Manutan Group
Our digital strategy on video
• Local Authorities DivisionRegional sales teams, turnkey equipment solutions for
local authorities, 2D and 3D design office, expert teams
in fitting out digital classrooms and public procurement,
12,000 bespoke products, personalised services from
delivery to installation…
...that have forged our reputation as a preferred partner
Cutting-edge
e-business solutions• E-procurement tools
• Mobile application (Business Division)
• E-commerce sites focused on the customer (track & trace, online returns, personalised account, etc.)
• A Digital Lab
High value-added
services
• Businesses DivisionDeployment of European agreements with a standardised
product range, on-demand sourcing and storage, VMI
(vendor-managed inventory, vending machines), personalised
catalogues and deliveries, real-time delivery tracking…
• Trades DivisionRound-the-clock call centre, products with a five-year warranty, free product returns, next-day deliveries (including Saturday and Sunday)…
An enterprise that places people and the environment...
Our environmentally-friendly European Centre
• A business ambitioncreating a modern vessel to better serve our customers and continue building the Group’s long-term presence across Europe
• With our sights set on the future Our European Centre, which has achieved dual HQE certification for the high environmental quality of its office and logistics areas, clearly reflects our ambitions
©Laetitia
Pic
ard
©Laetitia P
icard
• A human and socially-responsible ambition with
a site that looks after its teams and its environment
...at the heart of our development
The development of our people is at the center of our actions
● Our University creates the ideal conditionsfor open minded individuals to understand and share the company’s strategy, do their job more effectively and be more understanding of themselves and others
● We have bespoke training programmes in our
Sports Centre and Multimedia Library
Our University is also the
place where we develop the
same mindset and imagine
the future.
Deputy General Manager
of the Manutan Group
©Laetitia P
icard