//

IImproying the services forWak~eCounty Veterans

• Wake County Council Of Veterans Organizations, Inc.

• Warren Murphy, Pre~e~~

/

//

/

4/13/2005I

//

Who are we?TheWake County Council of VeteransOrganizations (aka the “Council”) consists of:

— L~’c~alunits of nationally recognized Veterans ServiceOrg à’ni~ations, their Auxiliaries and subunits

— Repres~n~ativesfrom agencies supporting veterans:• Wake Oounty Veterans Service Officer• NC Empl~mentSecurityCommission• Raleigh Res~e\Mission• Vets Center //

— Representatives from Nb\Q~ngressional Delegatio~/

• The Council represents 52,8~4 Wake Cou~pt~iVeterans, plus their dependa%~~~/ 4/13/2005

Counc• American” Legion (8 Units)

• Air Force Association of America

• Ai~F\p~eRetired Sergeants Association

• Americafl\Veterans that Enlisted Underage

• AMVETS

• Disabled Ame’~Ib~nVeterans (DAV)

• Fleet Reserve Ass~iation

• Marine Corps League

• Military Officers Associatior

• Military Order of the Purple

• NC Vietnam Veterans

• 100th Infantry Division

• Retired Sergeants Majors & Chiefs

• Veterans of Foreign Wars (VFW) (6 Units)

Membership

America

4/13/20053

//

/

/

//

/

ere Today?

• Vë~eransof Wake County are under-served by theCounty Veterans Service Office (VSO) as presentlyconstft~ted.

• To present~facts, and statistics comparing WakeCounty with ‘bther NC Counties

• To recommend tothe VSO regarding:— Staffing //

— Funding //

— Structure //

4/13/2005

Why WeH

4

Coun Mission

• To r, consolidate and promote the aims,interests~a~~defforts of the Veterans of WakeCounty, North Carolina

• To promote VeVeterans Day Pa

U

N

ns Day by sponsoring thee in Raleigh

4/13/20055

unty Population

e 560,000 residents of Wake County, theVeterans represent 9.4% of the total county

populat

Wake

•

52

• Veterans a ispersed through the cities, townsand unincorpor~ated areas of the county

4/13/20056

‘N

/Wake 9o~untyVeteransService Office

/

• P~bvidesa wide range of services to the Veteransof th~~q~unty.

• Services “àr~currently provided at the CountyHuman Serv~1cesDepartment facilities onSwinburne Str~’e~,Raleigh, NC. //

— Home visits th~oughout county. //

//

////

4/13/2005

// IService$~’include assistancevv it h• Disability Benefits

• Dep”efl\~ient and Survivors Benefits

• Hospita~~~dMedical Care

• Burial Benefit~

• Education and 1r~ining

• Vocational Rehabi~Mjp~i

• Home Loans N

• Benefit applications for Sta~q~North Carolina Division/I

Veterans Affairs //

4/13/2005

/

/Pro bleyr(Areas• Leri’6th of time a Veteran must wait for appointment

—~SP\meVeterans give up and go to other sources

• Lack ~f\privacyduring interviews.

• Unable to s end sufficient time with each Veteranon initial claims or follow-up.

• Insufficient officestaff.

• Outlying areas of cou

N

\

ace for interviews, files and

ng served.

4/13/20059

//

ProbI~mAreas (continued):

• lns’Ufficient time to complete reports and paper workdurin~gnormal business hours.

• vsO riii~stcompete with other Human Servicesorganiza~ttQ\~nsfor resources

• Being a part~oj~Human Services creates perceptionthat Veterans a~r~considered“welfare cases.”

• No time to maintaii~current information via theInternet, where Veter~àn\s can obtain information //

online — preventing a ca //

4/13/2005

//

//

Success

Dedicated County Veterans Service Officer iswilling\~to work beyond normal office hours.

VSO handling increasing workload of claims eachyear (only rrnnirnally).

Interact with Veteran Service Organizations onmonthly basis.

• Currently bringing in~7~.9Mannually to Wake ,~“County economy through/VA compensation //

4/13/200511

Areas

N

No. of Veterans

Claims in 2004 “\

No. Phone Calls

Staff

Annual Budget

ReportsTo

Wake Mecklenburg Cumberiand Guilford

52,804 57,582 42,304 37,181

691 2549 4162 517

‘\

\11,595 65,565 19,433 4,159

i.&V$O.5 Admh~

N“

6 VSO2 Admin

I VSO4 interviewers

2Admin2VSO

/~‘

/

$91,228 \ $440,000‘N

$228,231 $90,89~,“

Human Svc.‘N

‘Càunty Mgr.‘~.

N

AssistantCounty Mgr.

,/As”sistant,,O’bunty Mgr.

N’‘\

N /‘

N,

4/13/200512

Wake Co~untyVSO ComparedTo Oilier Counties

/

//

/

VSO Budg~

VA Compensatio~i\

Cost per Veteran

VA Compensationper Veteran

Wake Meckienburg Cumberiand Guilford

$91,228 $440,000 $228,231 $90,898

$78,957,000 tN

$75,772,000 t $219,154,000 t* $58,861,000 1-

\\$1.73 $7.14 $5.40 $2.44

$~‘5\ $1,316 $3,774 $2,132 //

//

t FY 2003 Data~\\\ /

N /4/I 3/2005

/

//

Expend ‘~jjres/Com pensation// ______________

//

//

//

/

ran’s/

40,00,0”

30,000

25,000

20,000

15,000

10,000

5,000

0

served per VSOVete

34,851

18,591

9,591 9,461

/

4/13/200514

Vetera Claims & Calls

40000

30000

20000

I

4/13/200515

//

/

What is NJeeded to ProvideAdequate Service?• Rea’Iign VSO to report to County Manager’s office, rather than

to ‘Human Services

• Increase staff to support current needs

• Sufficient ii’r~ivate space to conduct interviews.

• One or more \ISOs assigned to outlaying areas of County.

• Provide ability for Veterans to obtain information online— List of services offered, frequently asked questions, online

request for service, online forms, etc.• More time to increase public”awareness, and to conduct,~~~’

analysis of current and future Oounty Veterans needs/

4/13/200516

/

/

,,,//

Recommendations/

/

• Realign VSO to report to County Manager’s office.

• I n crè’as e Cou n ty VS0 Staff to:— I VS~~~Director— I Asst. S~e~rviceOfficer per each 15,000 Veterans— I Administrative Assistant per each 2 Service Officers

• Sufficient work arid interview space

• Central VSO office anct satellite offices— accessible to local bus rôu~tesand/or sufficient c!j~eiit

pa rki ng

4/13/200517

,///

//

//

/

What W’ifl it Cost?/

//

• Fund VSO at $7.50per Veteran\\ $7.50 per Veteran

\52,804 Veterans

$396,030 Annual Budget

• Current Budge ipcrease of

Current return to WakG.economy is/$7819MN

NN

NN

‘N”’

///

/

//

4/13/200518

What//

if/we don’t fix it?//

• N~’edsof Wake County Veterans will not beme~dueto:

— Dem~bJ~izationof currently serving troops

— County ~~puIationcontinues to grow

• Sends mess~ethat Wake County is notVeteran-friendly ce to live

4/13/200519

//

/

/

/

Benefit to’~”Wake County

• VA’compensation currently brings in over $78.9Mper~yearto Veterans in Wake County — which isp~ County.

— lmprovinQ services to Veterans will increase Veteranscompensation paid by VA

— This means even more revenue brought into the County‘\

• Positive image of County as a Veteran-friendlyplace, encourages economic growth of Cou nty/..~~~”

‘N\ /~/

N. // 4/13/2005~ /~ 20

‘N ~

N, N,

//

,//

/

//Su m mary

• Outlined Council assessment of WakeCounty Veterans Service Office.

• Presented Comparison of County VSO withthree other County VSOs.

• Identified Co~untyVSO problems areas

• Made recommendations for improving

services to the Veterans of Wake Countyz”

4/13/200521

yoa !

4/131200522

ack Upharts

4/13/200523

900Z/C1../i7

/// jeSJOM io6 Aj~o Il!M 6uiJ4~sJepun eq~

N, seoiiues 6uipeou OT 6uE~B3oIOJJO6u!uJnTeJ AJei!I!w PeJ!TeJ puB pê’6~q3s~piueoe~ —

A~npeA!1oe uo e~~qMP’~fl~Js~oqwowGOIAJeS JO~SJOA!AJnS /~qPOPOê1kS\~3!AJOS—

‘suo!TeJedo ~B~WO3 U! 6u!1ect~ipBdSTIUfl se~ese~pUB PJBnO lBU0!T~Nl~°O1—

:uoiTelndod SUBJOTOA U! q~MOJ6peflu!~h93/

/

/

//kiu flOO/ONBM

U! SUBJO4O/\ ioj joo~rt~aIn4n~j‘N //

/

//

,///

//

Breakdc~wn of VA Compensation/

/

,~“ Wake Mecklenburg Cumberland Guilford

Compen’sation &Pension ‘N,

$42,870K $43,952K $140,628K $32,938K

Education & ~‘N

Vocational Rehab\$7,328K $5,082K $16,523K $4,837K

lnsurance&Indemnities

$3,028K‘N

‘N

$3,392K $2,510 $2,301K

Construction‘N

$~QK‘N,

$0 $1 ,442K $0

General OperatingExpenses

‘N\

$69K ‘NN $0N

//

Medical $25,652N

\~23,346K‘N

$58,051K

‘/‘

$18,786K/

Total $78,957KI

N,

$75’~772K\

$219,154K/

$,5’~,861K,,,/‘

~N\N

NN

N ,“

//

/

//

4/13/200525

//

/ N

/

///

/

/

Breakd~~’A’nof VA Compensation$K

$250,000 -~

‘N$200,000

$150,000

$100,000 -

$50,000 -~

/

4/13/2005

//

Wake Mecklenburg~NNN,NCumberLand /

Guilford~/

26

/

//

N

N,N_______

N,

N

N

//

//

Budget vs Compensation

$600,000 - —

$-400.000 -

$~300.000 -

$~00,000 -

$100,000 - —

$250,000,000 /

$200,000,000 / ___________$150,000,000 / ___________sioo,ooo,ooo “ _________ ___________

$50,000,000 / ___________ ___________ ___________$0

LiNN~~O kI ~fl tDL~Irg

‘N ‘N

~u ni b~rl ~r,d

N

I ~ ~j~t]

~_

kVAC~ /

Cumberland N Guifford /‘N, /

NN,/

Wake Mecklenburg

I

4/13/200527

w~ Ic c~L,iIfc3rct