Improving Volunteer Engagement

MAVA ConferenceMay 2013

Presented by Erin Spink

Agenda

• What is volunteer engagement?

• Theories and models

• Criteria and conditions

• Strategies to measure and improve

engagement

Questions to ask

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POP QUIZ !

What is Volunteer Engagement?

How is (employee) engagement described?

Energized

performance,

the opposite

of burnout

How you do what you’re supposed to be doing!

Giving your head, hands and heart

Not an attitude, not extra-role or voluntary behaviour

Theories and Models

Psychological Presence

W.A. Kahn (1990)

ENGA

GEM

ENT

Psychological Presence: Behavioural Dimensions

8 Drivers of Employee Engagement• Trust and Integrity• Nature of the job• Line of sight between individual contribution and

company or team performance• Career growth opportunities• Pride about company• The co-workers and team members• Employee development• Personal Relationship with one’s immediate

managerConference Board of Canada, 2007

Criteria & Conditions

• Job characteristics

• Organization culture and practices

• Supervisor nature and decisions

• Rewards and recognition

• Procedural justice

• Distributive justice

ENG

AGEM

ENT

A. Saks (2006)

Measuring Volunteer Engagement

Improving Volunteer Engagement

QUESTIONS

erin.spink@yahoo.ca