Improving the Quality of Public Services: Evidence from ... · PDF fileImproving the Quality...
Transcript of Improving the Quality of Public Services: Evidence from ... · PDF fileImproving the Quality...
![Page 1: Improving the Quality of Public Services: Evidence from ... · PDF fileImproving the Quality of Public Services: Evidence from Nigeria, Uganda, ... to project peculiarities. Performance](https://reader035.fdocuments.us/reader035/viewer/2022070607/5aa1add37f8b9a07758bf5ea/html5/thumbnails/1.jpg)
Improving the Quality of Public Services:Evidence from Nigeria, Uganda, and Elsewhere
Daniel Rogger
Africa Growth Forum, 13/12/13
UCL/IFS Dan Rogger Africa Growth Forum, 13/12/13 1 / 15
![Page 2: Improving the Quality of Public Services: Evidence from ... · PDF fileImproving the Quality of Public Services: Evidence from Nigeria, Uganda, ... to project peculiarities. Performance](https://reader035.fdocuments.us/reader035/viewer/2022070607/5aa1add37f8b9a07758bf5ea/html5/thumbnails/2.jpg)
Delivering public services
Public services matter: 12% of Uganda’s economy and directimpacts on the private sector
Room for improvement in public sector outputs e.g. Chaudhury etal (2006) study public worker absence in Uganda:
I 27% of teachers absent from primary schools (19%)I 37% of medical workers absent from primary health centres (35%)
Motivation of civil servants is central to the provision of publicservices
UCL/IFS Dan Rogger Africa Growth Forum, 13/12/13 2 / 15
![Page 3: Improving the Quality of Public Services: Evidence from ... · PDF fileImproving the Quality of Public Services: Evidence from Nigeria, Uganda, ... to project peculiarities. Performance](https://reader035.fdocuments.us/reader035/viewer/2022070607/5aa1add37f8b9a07758bf5ea/html5/thumbnails/3.jpg)
Research question
How do we motivate civil servants to increasepublic sector output?
Core civil servants: Policy makers, designers, managers
Frontline civil servants: Teachers, nurses, tax collectors
UCL/IFS Dan Rogger Africa Growth Forum, 13/12/13 3 / 15
![Page 4: Improving the Quality of Public Services: Evidence from ... · PDF fileImproving the Quality of Public Services: Evidence from Nigeria, Uganda, ... to project peculiarities. Performance](https://reader035.fdocuments.us/reader035/viewer/2022070607/5aa1add37f8b9a07758bf5ea/html5/thumbnails/4.jpg)
Research question
How do we motivate civil servants to increasepublic sector output?
Core civil servants: Policy makers, designers, managers
Frontline civil servants: Teachers, nurses, tax collectors
UCL/IFS Dan Rogger Africa Growth Forum, 13/12/13 3 / 15
![Page 5: Improving the Quality of Public Services: Evidence from ... · PDF fileImproving the Quality of Public Services: Evidence from Nigeria, Uganda, ... to project peculiarities. Performance](https://reader035.fdocuments.us/reader035/viewer/2022070607/5aa1add37f8b9a07758bf5ea/html5/thumbnails/5.jpg)
Using external incentives
Politicians provide ‘top-down’ incentivesI Ferraz and Finan (2011): Brazilian politicians faced by political
competition improve bureaucratic output
I Rogger (2013): Nigerian politicians facing political competitiondelegate to autonomous civil servants and provide informalincentives
Citizens provide ‘bottom-up’ incentivesI Reinikka and Svensson (2003): Ugandan schools receive an
average of 13% of capitation grants
I Reinikka and Svensson (2005): Ugandan newspaper campaignreduced capture of public funds
UCL/IFS Dan Rogger Africa Growth Forum, 13/12/13 4 / 15
![Page 6: Improving the Quality of Public Services: Evidence from ... · PDF fileImproving the Quality of Public Services: Evidence from Nigeria, Uganda, ... to project peculiarities. Performance](https://reader035.fdocuments.us/reader035/viewer/2022070607/5aa1add37f8b9a07758bf5ea/html5/thumbnails/6.jpg)
Using internal incentives
Rasul and Rogger (2013): Focus on management ofcore civil servants
Autonomy:I Bureaucrats can input into policy formulation; and,I Flexibility with which bureaucrats can respond to project
peculiarities.
Performance management:I Collect performance indicators;I Review them at regular intervals; and,I Provide associated rewards.
UCL/IFS Dan Rogger Africa Growth Forum, 13/12/13 5 / 15
![Page 7: Improving the Quality of Public Services: Evidence from ... · PDF fileImproving the Quality of Public Services: Evidence from Nigeria, Uganda, ... to project peculiarities. Performance](https://reader035.fdocuments.us/reader035/viewer/2022070607/5aa1add37f8b9a07758bf5ea/html5/thumbnails/7.jpg)
Using internal incentives
Rasul and Rogger (2013): Focus on management ofcore civil servants
Autonomy:I Bureaucrats can input into policy formulation; and,I Flexibility with which bureaucrats can respond to project
peculiarities.
Performance management:I Collect performance indicators;I Review them at regular intervals; and,I Provide associated rewards.
UCL/IFS Dan Rogger Africa Growth Forum, 13/12/13 5 / 15
![Page 8: Improving the Quality of Public Services: Evidence from ... · PDF fileImproving the Quality of Public Services: Evidence from Nigeria, Uganda, ... to project peculiarities. Performance](https://reader035.fdocuments.us/reader035/viewer/2022070607/5aa1add37f8b9a07758bf5ea/html5/thumbnails/8.jpg)
Using internal incentives
Rasul and Rogger (2013): Focus on management ofcore civil servants
Autonomy:I Bureaucrats can input into policy formulation; and,I Flexibility with which bureaucrats can respond to project
peculiarities.
Performance management:I Collect performance indicators;I Review them at regular intervals; and,I Provide associated rewards.
UCL/IFS Dan Rogger Africa Growth Forum, 13/12/13 5 / 15
![Page 9: Improving the Quality of Public Services: Evidence from ... · PDF fileImproving the Quality of Public Services: Evidence from Nigeria, Uganda, ... to project peculiarities. Performance](https://reader035.fdocuments.us/reader035/viewer/2022070607/5aa1add37f8b9a07758bf5ea/html5/thumbnails/9.jpg)
We collected credible measures of output
Independent evaluations of 4,700 public projects across 63organisations (2006/7 Nigerian federal budget)
‘OPEN evaluation process’ used independent engineers and civilsociety to documented project progress and quality
They provided reports in standardised logframes, photographs,and video with respect to agreed benchmarks
“The OPEN initiative was a means to understand where the leakswere in our systems of public service” Nigerian Government
UCL/IFS Dan Rogger Africa Growth Forum, 13/12/13 6 / 15
![Page 10: Improving the Quality of Public Services: Evidence from ... · PDF fileImproving the Quality of Public Services: Evidence from Nigeria, Uganda, ... to project peculiarities. Performance](https://reader035.fdocuments.us/reader035/viewer/2022070607/5aa1add37f8b9a07758bf5ea/html5/thumbnails/10.jpg)
We collected credible measures of output
Independent evaluations of 4,700 public projects across 63organisations (2006/7 Nigerian federal budget)
‘OPEN evaluation process’ used independent engineers and civilsociety to documented project progress and quality
They provided reports in standardised logframes, photographs,and video with respect to agreed benchmarks
“The OPEN initiative was a means to understand where the leakswere in our systems of public service” Nigerian Government
UCL/IFS Dan Rogger Africa Growth Forum, 13/12/13 6 / 15
![Page 11: Improving the Quality of Public Services: Evidence from ... · PDF fileImproving the Quality of Public Services: Evidence from Nigeria, Uganda, ... to project peculiarities. Performance](https://reader035.fdocuments.us/reader035/viewer/2022070607/5aa1add37f8b9a07758bf5ea/html5/thumbnails/11.jpg)
We collected credible measures of output
Independent evaluations of 4,700 public projects across 63organisations (2006/7 Nigerian federal budget)
‘OPEN evaluation process’ used independent engineers and civilsociety to documented project progress and quality
They provided reports in standardised logframes, photographs,and video with respect to agreed benchmarks
“The OPEN initiative was a means to understand where the leakswere in our systems of public service” Nigerian Government
UCL/IFS Dan Rogger Africa Growth Forum, 13/12/13 6 / 15
![Page 12: Improving the Quality of Public Services: Evidence from ... · PDF fileImproving the Quality of Public Services: Evidence from Nigeria, Uganda, ... to project peculiarities. Performance](https://reader035.fdocuments.us/reader035/viewer/2022070607/5aa1add37f8b9a07758bf5ea/html5/thumbnails/12.jpg)
We collected credible measures of output
Independent evaluations of 4,700 public projects across 63organisations (2006/7 Nigerian federal budget)
‘OPEN evaluation process’ used independent engineers and civilsociety to documented project progress and quality
They provided reports in standardised logframes, photographs,and video with respect to agreed benchmarks
“The OPEN initiative was a means to understand where the leakswere in our systems of public service” Nigerian Government
UCL/IFS Dan Rogger Africa Growth Forum, 13/12/13 6 / 15
![Page 13: Improving the Quality of Public Services: Evidence from ... · PDF fileImproving the Quality of Public Services: Evidence from Nigeria, Uganda, ... to project peculiarities. Performance](https://reader035.fdocuments.us/reader035/viewer/2022070607/5aa1add37f8b9a07758bf5ea/html5/thumbnails/13.jpg)
We collected detailed measures of management
Surveys of management staff at each of the 63 organisations
Translated existing management surveys to civil service setting(Bloom and Van Reenen, 2007)
Run in collaboration with the Presidency and the Head of CivilService of the Federation
I Questionnaire developed in collaboration with public officials
Interviews enumerated by Nigerian civil servantsI Directorate staff formed consensus for each question as well as
filled their own surveys
UCL/IFS Dan Rogger Africa Growth Forum, 13/12/13 7 / 15
![Page 14: Improving the Quality of Public Services: Evidence from ... · PDF fileImproving the Quality of Public Services: Evidence from Nigeria, Uganda, ... to project peculiarities. Performance](https://reader035.fdocuments.us/reader035/viewer/2022070607/5aa1add37f8b9a07758bf5ea/html5/thumbnails/14.jpg)
We collected detailed measures of management
Surveys of management staff at each of the 63 organisations
Translated existing management surveys to civil service setting(Bloom and Van Reenen, 2007)
Run in collaboration with the Presidency and the Head of CivilService of the Federation
I Questionnaire developed in collaboration with public officials
Interviews enumerated by Nigerian civil servantsI Directorate staff formed consensus for each question as well as
filled their own surveys
UCL/IFS Dan Rogger Africa Growth Forum, 13/12/13 7 / 15
![Page 15: Improving the Quality of Public Services: Evidence from ... · PDF fileImproving the Quality of Public Services: Evidence from Nigeria, Uganda, ... to project peculiarities. Performance](https://reader035.fdocuments.us/reader035/viewer/2022070607/5aa1add37f8b9a07758bf5ea/html5/thumbnails/15.jpg)
We collected detailed measures of management
Surveys of management staff at each of the 63 organisations
Translated existing management surveys to civil service setting(Bloom and Van Reenen, 2007)
Run in collaboration with the Presidency and the Head of CivilService of the Federation
I Questionnaire developed in collaboration with public officials
Interviews enumerated by Nigerian civil servantsI Directorate staff formed consensus for each question as well as
filled their own surveys
UCL/IFS Dan Rogger Africa Growth Forum, 13/12/13 7 / 15
![Page 16: Improving the Quality of Public Services: Evidence from ... · PDF fileImproving the Quality of Public Services: Evidence from Nigeria, Uganda, ... to project peculiarities. Performance](https://reader035.fdocuments.us/reader035/viewer/2022070607/5aa1add37f8b9a07758bf5ea/html5/thumbnails/16.jpg)
We collected detailed measures of management
Surveys of management staff at each of the 63 organisations
Translated existing management surveys to civil service setting(Bloom and Van Reenen, 2007)
Run in collaboration with the Presidency and the Head of CivilService of the Federation
I Questionnaire developed in collaboration with public officials
Interviews enumerated by Nigerian civil servantsI Directorate staff formed consensus for each question as well as
filled their own surveys
UCL/IFS Dan Rogger Africa Growth Forum, 13/12/13 7 / 15
![Page 17: Improving the Quality of Public Services: Evidence from ... · PDF fileImproving the Quality of Public Services: Evidence from Nigeria, Uganda, ... to project peculiarities. Performance](https://reader035.fdocuments.us/reader035/viewer/2022070607/5aa1add37f8b9a07758bf5ea/html5/thumbnails/17.jpg)
![Page 18: Improving the Quality of Public Services: Evidence from ... · PDF fileImproving the Quality of Public Services: Evidence from Nigeria, Uganda, ... to project peculiarities. Performance](https://reader035.fdocuments.us/reader035/viewer/2022070607/5aa1add37f8b9a07758bf5ea/html5/thumbnails/18.jpg)
![Page 19: Improving the Quality of Public Services: Evidence from ... · PDF fileImproving the Quality of Public Services: Evidence from Nigeria, Uganda, ... to project peculiarities. Performance](https://reader035.fdocuments.us/reader035/viewer/2022070607/5aa1add37f8b9a07758bf5ea/html5/thumbnails/19.jpg)
![Page 20: Improving the Quality of Public Services: Evidence from ... · PDF fileImproving the Quality of Public Services: Evidence from Nigeria, Uganda, ... to project peculiarities. Performance](https://reader035.fdocuments.us/reader035/viewer/2022070607/5aa1add37f8b9a07758bf5ea/html5/thumbnails/20.jpg)
Management in Nigeria
High degree of variation in management practices acrossorganisations
I Tenure based system of progression into management
Positive correlation between autonomy management andperformance management (0.24)
Distinct managers from the same organisation had similarmanagement scores
UCL/IFS Dan Rogger Africa Growth Forum, 13/12/13 11 / 15
![Page 21: Improving the Quality of Public Services: Evidence from ... · PDF fileImproving the Quality of Public Services: Evidence from Nigeria, Uganda, ... to project peculiarities. Performance](https://reader035.fdocuments.us/reader035/viewer/2022070607/5aa1add37f8b9a07758bf5ea/html5/thumbnails/21.jpg)
What did we find?
Correlate proxies of organisation output with managementpractice:
OLS estimates (1) Proportioncompleted
(2) Quality-adjusted
Index of autonomy 0.18*** 0.11***
(0.03) (0.04)
Index of performance management -0.14*** -0.08***
(0.02) (0.02)
Other management practices 0.08*** 0.08***(0.02) (0.02)
Organisation and Project Controls Yes YesObservations (clusters) 4,721 (201) 4,721 (201)
UCL/IFS Dan Rogger Africa Growth Forum, 13/12/13 12 / 15
![Page 22: Improving the Quality of Public Services: Evidence from ... · PDF fileImproving the Quality of Public Services: Evidence from Nigeria, Uganda, ... to project peculiarities. Performance](https://reader035.fdocuments.us/reader035/viewer/2022070607/5aa1add37f8b9a07758bf5ea/html5/thumbnails/22.jpg)
How do we explain our results?
UCL/IFS Dan Rogger Africa Growth Forum, 13/12/13 13 / 15
![Page 23: Improving the Quality of Public Services: Evidence from ... · PDF fileImproving the Quality of Public Services: Evidence from Nigeria, Uganda, ... to project peculiarities. Performance](https://reader035.fdocuments.us/reader035/viewer/2022070607/5aa1add37f8b9a07758bf5ea/html5/thumbnails/23.jpg)
Conclusions
Core civil servants are critical to the delivery of public services:Evidence from Uganda on capture
External incentives increase public sector outputs: an additionalnewspaper leads to 5% higher enrollment
Management practice has substantial impacts on productivity:32% increase in output for standard deviation change
I Proxies of government output in Uganda?I Civil servants and management surveys of public sector?
For more complex tasks, engaging in a partnership with civilservants (targets, flexibility) may be more effective than judgingthem using performance targets
UCL/IFS Dan Rogger Africa Growth Forum, 13/12/13 14 / 15
![Page 24: Improving the Quality of Public Services: Evidence from ... · PDF fileImproving the Quality of Public Services: Evidence from Nigeria, Uganda, ... to project peculiarities. Performance](https://reader035.fdocuments.us/reader035/viewer/2022070607/5aa1add37f8b9a07758bf5ea/html5/thumbnails/24.jpg)
Thank you
Thank you
UCL/IFS Dan Rogger Africa Growth Forum, 13/12/13 15 / 15