Learner name:

Learner number:

J/600/3723

VRQ

UV21456

Improving Own Performance

By signing this statement of unit achievement you are confirming that all learning outcomes, assessment criteria and range statements have been achieved under specified conditions and that the evidence gathered is authentic.

This statement of unit achievement table must be completed prior to claiming certification.

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Assessor tracking table

Statement of unit achievement

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VTCT is the specialist awarding body for the Hairdressing, Beauty Therapy, Complementary Therapy, Hospitality and Catering and Sport and Active Leisure sectors, with over 45 years of experience.

VTCT is an awarding body regulated by national organisations including Ofqual, SQA, DfES and CCEA.

VTCT is a registered charity investing in education and skills but also giving to good causes in the area of facial disfigurement.

UV21456Improving own performance

The aim of this unit is to develop the knowledge and understanding required to improve your own performance. You will learn how to assess your performance and create and implement an action plan to improve it.

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GLH

Credit value

Level

Observation(s)

External paper(s)

16

2

2

0

0

On completion of this unit you will:

Learning outcomes Evidence requirements

Improving own performance

1. Be able to assess own performance

2. Be able to create and implement an action plan to improve own performance

3. Be able to review the effectiveness of an action plan to improve own performance

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1. Knowledge outcomes There must be evidence that you possess all the knowledge and understanding listed in the Knowledge section of this unit. In most cases this can be done by professional discussion and/or oral questioning. Other methods, such as projects, assignments and/or reflective accounts may also be used.

2. Tutor/Assessor guidance You will be guided by your tutor/assessor on how to achieve learning outcomes in this unit. All outcomes must be achieved.

3. External paper There is no external paper requirement for this unit.

Achieving knowledge outcomes

Developing knowledge

You will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below*:

• Projects• Observed work• Witness statements• Audio-visual media • Evidence of prior learning or attainment• Written questions• Oral questions• Assignments• Case studies• Professional discussion

When a criterion has been orally questioned and achieved, your assessor will record this evidence in written form or by other appropriate means. There is no need for you to produce additional evidence as this criterion has already been achieved.

Some knowledge and understanding outcomes may require you to show that you know and understand how to do something. If you have practical evidence from your own work that meets knowledge criteria, then there is no requirement for you to be questioned again on the same topic.

*This is not an exhaustive list.

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Knowledge

Outcome 1

Be able to assess own performance

You can: Portfolio reference

a. Describe areas of work you enjoy and/or feel you are good at

b. Describe areas of work you feel less confident about

c. Describe areas of own work you would like to improve, giving reasons

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Outcome 2

Be able to create and implement an action plan to improve own performance

You can: Portfolio reference

a. Produce a plan to improve performance in a number of areas, using a suitable format

b. Set realistic short term targets for improvement on the basis of existing strengths, aptitudes and skills

c. Consider differing demands on time when setting targets

d. Describe actions you will take to meet the targets

e. Identify possible obstacles and ways of overcoming them

f. Manage time and other resources in order to achieve targets

g. Use feedback from others to aid progress towards targets

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Outcome 3

Be able to review the effectiveness of an action plan to improve own performance

You can: Portfolio reference

a. Describe progress made in meeting targets and improving own performance

b. Review and revise the plan accordingly, suggesting alternative ways to achieve targets where necessary

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Outcome 1: Be able to assess own performance

Unit content

This section provides guidance on the recommended knowledge and skills required to enable you to achieve each of the learning outcomes in this unit. Your tutor/assessor will ensure you have the opportunity to cover all of the unit content.

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Aspects of own work that are enjoyable and/or you are good at:

How this makes you feel – happy, satisfied, fulfilled, motivated, enthusiastic, able to enjoy your work.

Features of job role that you can enjoy – producing a piece of work, providing a service, innovation for business, interacting with customers, organising others, networking, working in a team, working on your own, project planning, completing a project.

Aspects of own work that you are not confident about:

How this makes you feel – uncertain, frightened, embarrassed, discouraged, in need of support, unable to ask for help.

Features of job role that you lack confidence with – mathematical skills, English skills, ICT skills, IT software/programmes, operating machinery, providing a service, following a technique, understanding policies and procedures, interacting with others, leading a project.

Improving own work:

Identify areas for improvement – Strength, weaknesses, opportunities, threats (SWOT), skills audit, behavioural audit, peer review, performance review, English, Mathematics, ICT.

Why improve? – turn a negative into a positive, improve work performance, enjoy work more, develop skills and knowledge.

Outcome 2: Be able to create and implement an action plan to improve own performance

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Action plan to improve performance:

Performance/action plan – Specific, measurable, achievable, realistic and time-bound (SMART) targets, short/medium/long term goals, link targets to weakness, identify training needs (vocational, technical), link training to qualifications, identify short courses, practice skills, regular reviews, monitoring by line manager, review action plan, maintain communication with support network.

Set realistic short term targets for improvement:

Targets – short term (3 months), medium term (3-12 months), long term (12 months plus).

Short term targets – skills test, identify current strengths, set SMART targets (small achievable goals), build on both strengths and weaknesses, success builds success.

Differing demands on time: Workload, personal commitments, experience, knowledge, energy levels, age, health.

Actions taken to meet targets: Regular work towards targets, use support, mentors, shadow others, education, qualifications, courses, review progress, small achievements along the way.

Possible obstacles: Financial support, time constraints, lack of motivation, energy, commitment, knowledge, experience, ability for self-reflection, loss of support networks.

Overcoming obstacles – maintain communication, plan-do-review, contingency plan.

Manage resource to achieve targets:

Time – set aside time to work on targets, regular small amounts, suitable setting.

Resource – plan resources, ensure resource is available, monitor resource.

Using feedback from others to aid progress: New targets, use feedback, plan-do-review cycle, will influence future plans, adapt plan, set.

Outcome 3: Be able to review the effectiveness of an action plan to improve own performance

Progress made in meeting targets: Evidence of progress, target has been achieved, testimonial, email, commendation, appraisal, piece of work, customer report, achieved qualification, attended course, line manager agreed target achieved.

Review and revise: Review timescales for targets (short term, medium term, long term), what is working and what is not, discuss with mentor/line manager, adapt action plan, is current support appropriate, identify new support, identify new resource.

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Notes Use this area for making notes and drawing diagrams