Improving Nurse Communication Using a Professional ... • Share the framework of our Professional...
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Improving Nurse Communication Using a
Professional Practice Model
Improving Nurse Communication Using a
Professional Practice ModelMay 2014
Deborah C. Small, VP, Patient Care Services/CNOMary Beth Thoburn, Director, Acute Care Services
Joyce Arand, Director, Women’s & Children’s Services
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Objectives:Objectives:
• Share the framework of our Professional Practice model
• Describe visual management in adoption of the model concepts
• Provide an example of visual cuing of Unit Communication
• Share the outcomes post implementation
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Cleveland Clinic Nursing Institute Overview:Cleveland Clinic Nursing Institute Overview:• 8 Regional Hospitals• 18 Family Health Centers• 11,000+ nurses enterprise-wide• 390 leaders• More than 950 APNs• Specialty-based inpatient / outpatient units
- 4,400 beds (System-wide)- 1,300 beds (Main Campus)
• Emergency Services – 410,000 visits• Approximately 7,000 nursing students affiliating annually
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Professional Practice ModelFramework of CareProfessional Practice ModelFramework of Care
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Domains of PracticeDomains of Practice
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Framework of CareDomains of PracticeFramework of CareDomains of Practice
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Nursing Institute Practice ModelDelivering on the Promise of World Class Care
Nursing Institute Practice ModelDelivering on the Promise of World Class Care
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Visual CuesVisual Cues
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PPM fromPaper to PracticePPM fromPaper to Practice
Daily Huddles:
• Agenda
• Practice Council structure
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Daily Unit HuddlesDaily Unit Huddles
• 5 minutes at beginning of shift
• Review key items
• Applicable to all practice settings
• Creates sense of unity in purpose
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Delivering on the Promise of World Class Care