Improving letter mail business with electronic solutions
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Transcript of Improving letter mail business with electronic solutions
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Panel 3 - Cross-border Delivery and E-commerce
Brief introduction to InPost
Why electronic solutions are important for postal operators?
E-commerce solutions
Improving letter mail business with electronic solutions
Marcin Bosacki, Business Development
Manager, InPost
High Level Conference on Postal Services, Valencia, 30.04.10
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Brief introduction to InPost
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Integer.pl Group - introduction
High Level Conference on Postal Services, Valencia, 30.04.10
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Growth from 0,3 million letters
in Q4 2006 to 12 million letters
per month in Q1 2010
Optimistic prospective for
alternative postal operators
… but looking carefully for
improvements thanks to e-
services
High Level Conference on Postal Services, Valencia, 30.04.10
Growing mail volume of InPost
InPost’s strategy is to have 30% of
income from non-mail business
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Why electronic solutions are important for postal operators?
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Trends in European mail market
Decline in mail volume by ~5% yearly
(gives 50% in 10 years time!)
Electronic subsitution (emails, e-
documents)
Technology improvements
Market liberalisation and new entrants
New generation of heavy users of
Internet, social media and others
Growing importance of e-commerce
Parcel business is growing (especially
B2C)
High Level Conference on Postal Services, Valencia, 30.04.10
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E-commerce growth
E-commerce is growing
25.6% of world population with
access to Internet - IMRWorld
Double growth of online
retailing % of total (3.2% in
2009 to 7.4% in 2011) – PayPal UK
Online Retail Report
36% growth of e-commerce in
Poland in 2009 – Sklepy24.pl
Lots of new opportunities
High Level Conference on Postal Services, Valencia, 30.04.10
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E-commerce solutionsInPost’s e-servicesOther e-services
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Digitalization of today’s world
No demand for letter writing booming of
Facebook, Twitter, YouTube
Mail business is no longer sexy for young
generation
How to attract younger generation? –
Social Media ?
How to offer the service to people who are
working late hours?
E-commerce and e-solutions
High Level Conference on Postal Services, Valencia, 30.04.10
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Self-service pick-up points
The answer for a fast growing e-commerce market in Poland that meet customers needs (fast deliveries, longer opening hours – 24/7 and attractive prices)
34.6% of parcels are being collected between 18:00 – 9:00
SMS / email notification about the parcel in the machine
Next day delivery
Paczkomaty 24/7
High Level Conference on Postal Services, Valencia, 30.04.10
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Other InPost’s e-services
Hybrid mail
E-invoicingMobile payments
High Level Conference on Postal Services, Valencia, 30.04.10
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E-shop on Facebook
High Level Conference on Postal Services, Valencia, 30.04.10
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E-shop on Facebook
High Level Conference on Postal Services, Valencia, 30.04.10
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Swiss Post - Virtual Post Office
Counter
High Level Conference on Postal Services, Valencia, 30.04.10
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Swiss Post - Virtual Post Office
Counter
High Level Conference on Postal Services, Valencia, 30.04.10
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Thank you for your attention!
Contact details:
Marcin BosackiBusiness Development ManagerEmail: [email protected]
High Level Conference on Postal Services, Valencia, 30.04.10