Improving Leadership by Proper Diagnosis of Workplace Relationships: your guide to managing chums.
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WORKPLACE RELATIONSHIPS: Your Guide to Managing Chums. Larry Stybel
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The Knowledge Worker Paradox refers to bright people who are trained to be precise about diagnosing factors within their areas of technical expertise yet intellectually sloppy about diagnosing work place relationships. This can be a problem when work can only be accomplished with and through others! We provide a model for diagnosing relationships at work. We focus on the management of chum relationships in the real and virtual worlds. This is a speech given to the members of the Financial Executives International in Boston.
Transcript of Improving Leadership by Proper Diagnosis of Workplace Relationships: your guide to managing chums.
AVOIDING “READY, FIRE, AIM” IN DIAGNOSING WORKPLACE
RELATIONSHIPS: Your Guide to Managing Chums.
Larry Stybel
RULES OF THE ROAD
GOALS
• Differentiatial diagnosis of workplace relationships: friends, allies, chums, colleagues, and enemies.
• Understanding how to cultivate chums and the physical/virtual space for chumship.
• How companies can help employees manage chumship and why it is important to do so.
CASE OF THE MID SIZE LAW FIRM BUSINESS MANAGER
VERSUS:
KNOWLEDGE WORKER PARADOX
DIFERENTIAL DIAGNOSIS OF WORKPLACE RELATIONSHIPS?
MISSED OPPORTUNITIES FOR PROMOTION FOR THOSE IN
COMPLIANCE ORIENTED JOBS.
MISSED OPPORTUNITIES TO CREATE MULTIPLE THIN STRANDS OF CHUMSHIP WITH CUSTOMERS.
TOO GREAT A DEPENDENCY ON ONE POWERFUL RELATIONSHIP IS NOT EFFECTIVE RISK MANAGEMENT:
TESTA
CONFUCIOUS: first step of wisdom is to call things by their right
names.
WITHOUT A COMMON LANGUAGE:
RELATIONSHIP MATRIX
CONDITIONAL AFFECT UNCONDITIONAL AFFECT
POSITIVE OUTCOMES CHUMS FRIENDS
NEUTRAL OUTCOMES ALLIES COLLEAGUE
NEGATIVE OUTCOMES ADVERSARIES ENEMIES
COLLEAGUES: occupying similar space, sharing information. Neutral/Neutral.
WRITE DOWN THE NAME OF ONE:
FRIENDS: unconditional
WRITE DOWN THE NAME OF ONE:
RELATIONSHIP MATRIX
CONDITIONAL AFFECT UNCONDITIONAL AFFECT
POSITIVE OUTCOMES CHUMS FRIENDS
NEUTRAL OUTCOMES ALLIES COLLEAGUE
NEGATIVE OUTCOMES ADVERSARIES ENEMIES
ENEMIES: unconditional
RELATIONSHIP MATRIX
CONDITIONAL AFFECT UNCONDITIONAL AFFECT
POSITIVE OUTCOMES CHUMS FRIENDS
NEUTRAL OUTCOMES ALLIES COLLEAGUE
NEGATIVE OUTCOMES ADVERSARIES ENEMIES
ADVERSARIES: Conditional Opponents: negative outcome but conditional affect.
WRITE DOWN THE NAME OF ONE:
CASE OF THE SCIENTIST WITH AN ENEMY
RELATIONSHIP MATRIX
CONDITIONAL AFFECT UNCONDITIONAL AFFECT
POSITIVE OUTCOMES CHUMS FRIENDS
NEUTRAL OUTCOMES ALLIES COLLEAGUE
NEGATIVE OUTCOMES ADVERSARIES ENEMIES
ALLIES: Conditional Cooperation. Neutral/Conditional.
WRITE DOWN THE NAME OF ONE:
RELATIONSHIP MATRIX
CONDITIONAL AFFECT UNCONDITIONAL AFFECT
POSITIVE OUTCOMES CHUMS FRIENDS
NEUTRAL OUTCOMES ALLIES COLLEAGUE
NEGATIVE OUTCOMES ADVERSARIES ENEMIES
CHUMS: Allies with Benefits
WRITE DOWN THE NAME OF ONE:
OUR FOCUS IS ON CHUMSHIP: MOST GREAT LEADERS “GET IT.”
IT’S NOT LONLEY AT THE TOP.
HARRY TRUMAN MAY HAVE BEEN RIGHT
The Problem with Washington, D.C.
• Too few opportunities to create chumship.• Too much focus on creating enemies.
A Common Problem with Knowledge Workers
• “My friends are at home….not at work.”• “I have no chums; only colleagues and allies.”
PEOPLE WHO KNOW HOW TO CONVERT ALLIES TO CHUMS ARE
CHUMSHIP HELPS PUT WORK-LIFE TENSION ON A THREE LEGGED FRAMEWORK.
CPA PARTNER LOVES GOLF
Director of Treasury Likes Fine Wine
It’s Not About Making Friends!!
THE COURTYARD IS WHERE CHUMSHIP IS CULTIVATED.
COURTYARDS MODERATE MOOD BEFORE ENTERING PRIVATE SPACE.
A SPACE THAT IS NOT WORK YET IS NOT PRIVATE.
MODERATE TEMPERATURE FOR THE PRIVATE SPACE.
PHYSICAL COURTYARD: GOLF
PHYSICAL COURTYARD: Association Committees.
PHYSICAL COURTYARD: Wine Tastings
VIRTUAL COURTYARD: Facebook and Google+
MANAGEMENT OF COURTYARD TIME
• Attract and retain business.• Move Work/Life conflict to
Home/Work/Courtyard. Courtyard can reduce stress.
• Chums give zest to work.• Chums help smooth volatility of career
management.
CASE: CFO MISDIAGNOSING FRIENDSHIP FOR CHUMSHIP
HOW IT’S YOUR TURN.
MONDAY MORNING AT 8:00am
YOUR RECOMMENDATIONS
• To increase corporate chumship with customers: many thin threads versus one big cable of relationships.
• To increase chumship between functions that might exist in adversarial situations: underwriting versus sales in insurance.
MONDAY MORNING AT 8:00am
SUMMARY
• KNOWLEDGE WORKER PARADOX.• THE BEGINNING OF WISDOM IS TO CALL
THINGS BY THEIR RIGHT NAMES.• ENEMIES VS. ADVERSARIES.• CHUMS VS. FRIENDS.• CHUMSHIP MANAGEMENT IN THE REAL AND
VIRTUAL WORLDS.
For More Information
• http://sloanreview.mit.edu/article/is-it-really-lonely-at-the-top/
• http://sloanreview.mit.edu/article/friend-foe-ally-adversary-or-something-else/
