Improving customer service within the supply chain
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Transcript of Improving customer service within the supply chain
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IMPROVING CUSTOMER VALUE WITHIN THE SUPPLY CHAIN
THE IMPACT OF CONTAINER TRACKING SYSTEMS
By Govardhan Rajayogam1st of October 2009
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PRESENTATION OUTLINE The Industry Today
The Intent of Tracking Containers
Container Tracking Systems
How Container Tracking Improves the Industry
Focusing on Customer Value
Final Thoughts
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Supply Chain Example
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THE INDUSTRY TODAY
Trade has elevated in recent years Increased risk International trade largely dependant on
containers Competitive Chains
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THE PURPOSE OF TRACKING CONTAINERS
Sharpen the visibility in the supply chain Improve availability of accurate real time
information Enhance security Facilitating the collaborative network Supporting the plans Reduces insurance costs Offering value to customers
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CONTAINER TRACKING SYSTEMS
Influence of Technology EDI (Electronic Data Interchange) RFID (Radio Frequency Identification) GPS (Global Positioning System) GNSS (Global Navigation Satellites System) Wi-Fi (Wireless Fidelity)
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HOW CONTAINER TRACKING IMPROVES THE INDUSTRY
Cuts costs Provides real time information Increased visibility & service reliability Improved Efficiencies Reduces unnecessary emissions to the
environment Better Inventory Management Refined security
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TRACKING CONTAINERS FOCUSING ON CUSTOMER VALUE
Receiving the right products Better Communication Accessible data Reliable service
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FINAL THOUGHTS
Improves the processes/ performance Good Relationships Efficient/ Effective Satisfaction
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THANK YOUANY QUESTIONS ?