Improving Change Impact AnalysisVisit us: www.itinvolve.comFollow and engage with us on Twitter: @ITinvolve

The pace of change in IT is greater than its ever been

Business demands

Self-imposed by IT (performance, reliability, security, etc.)

The One Constant in IT – is Change!

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With any change comes risk, and as IT environment complexity has grown, it’s become increasingly difficult for any one individual or team to fully understand potential risks

Well intentioned changes without full understanding of the ripple effects results in far too many IT issues

“Through 2015, 80% of outages impacting mission-critical services will be caused by people and process issues, and more than 50% of those outages will be caused by change/configuration/release integration and hand-off issues.”

R. Colville and G. Spafford, "Top Seven Considerations for Configuration Management

for Virtual and Cloud Infrastructures”, 27 October 2010

First Time Change Success Rate

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Infrastructure Change Frequency

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Application Change Frequency

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Incidents (Unplanned Work) from Changes

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In Our Experience…

• We have seen many different approaches to address change velocity

CMDBs and Discovery tools in an effort to better understand dependencies and relationships to predict potential impacts

Heavy process workflows and change advisory committees in an effort to ensure everyone has provided their input

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CMDBs, Discovery Tools, and Change Boards Aren’t Working

• CMDBs and discovery tools don’t include all of your critical dependency information (they just handle configuration data)

• CMDBs are often inaccurate and untrusted by the people who are supposed to use them

• CMDB impact analysis and visualizations are hierarchical constraining risk analysis and missing potential risks

• CMDBs don’t proactively identify relevant experts and require change planners to guess who to involve

• Change Boards meet irregularly and often lack the risk assessments necessary to make decisions causing further delays

Change Agility With Stability

① Deliver all critical dependency information in context of the change being planned

Including policies, tribal knowledge, automations, key settings, and more – not just configuration data

② Provide rich visualization of potential upstream and downstream impacts

③ Proactively identify and engage the right experts to give their risk assessment – arming them with 100% of what they need

④ Streamline and virtualize approvals to accelerate change velocity

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“I’ve been using manual change management approaches and ITIL processes for twenty years and found ITinvolve’s approach to be fresh with an appealing SaaS model that helped us get up and running fast and cost effectively.”

-- Dave Colesante, SVP, Product Development and CTO

Visually Assess Risk

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Understand relationships and dependencies between requirements, applications, infrastructure, automations, policies and people in real-time from

any perspective

Review Relevant Impact Factors

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Proactively provide decision makers with fragile settings and other critical impact information

The IT Agility Application:

Built around people and their interactions where cross-functional teams work together on their daily tasks

IT’s collective knowledge (both systems-based and tribal)

Robust analysis of risk and impact that’s highly visual

Proactive engagement of the right experts (including business stakeholders)

How We Solve These Challenges

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