Improving Care Experiences Through Human Centered Design - HXR 2016 - Jonathan Podolsky
Transcript of Improving Care Experiences Through Human Centered Design - HXR 2016 - Jonathan Podolsky
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01/18/2016
Improving Care ExperiencesHuman Centric Design
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Experience Strategy
~National Word Blog, The Aging Experience
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Experience Strategy
1 BEHAVIOR OVER DEMOGRAPHICS
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Experience Strategy
2 Understand the contextual behavior variances
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Experience Strategy
3 Find behavioral trigger events
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Experience Strategy
4 Discover “life” integration needs
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Experience Strategy
5 Discover core customer value propositions
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Experience Strategy
Why did people hire
a milkshake?
-Clayton Christensen (disrupted innovation)
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Is It Working?
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Is It Working?
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Is It Working?
~National Word Blog, The Aging Experience
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Is It Working?
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Is It Working?
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Is It Working?
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Is It Working?
Why is the healthcare system not learning from their
mistakes???
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A Network of Sharing
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A Network of Sharing
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A Network of Sharing
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Design Evolution
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Design Evolution
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Design Evolution
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Prescriptive Standards
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Prescriptive Standards
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Prescriptive Patient Experience Standards
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Prescriptive Patient Experience Standards
Patientexperiencestandards.com