Improving a world-class facility. TAMPA INTERNATIONAL AIRPORT Designed with passengers in mind Short...
Transcript of Improving a world-class facility. TAMPA INTERNATIONAL AIRPORT Designed with passengers in mind Short...
Improving a world-class facility
• TAMPA INTERNATIONAL AIRPORT
• Designed with passengers in mind• Short Walking Distances
parking—ticketing---gate
gate---bag claim---parking or ground
transportation
• Easy Access to Ground Transportation
• Bag Claim Curbside
• Quad Lots
• Rental Car Ready Car Spaces
• Strong Concession Policy with specific
qualification requirements
Performance based contract language
Customer Satisfaction Survey Cards
• Periodic Master Plan Updates
evaluate original criteria applicability
modify to current circumstances
develop alternative methods to meet
future demands
• Theme of Master Plan Update:• Preserve TPA’s level of service and
benchmark customer satisfaction standards by establishing quantitative and qualitative measures, maximizing efficient use of facilities while ensuring adequate and convenient ground access to the airport.
Specific Objectives: Ground Access
• Analyze the impact of varying transportation modes• Evaluate current and future demand on landside
systems• Determine future access and curbside
improvements• Integrate regional transportation improvements
Existing Parking and Rental Car Areas
Origination and Destination Passengers
Primary Market 2000
Hillsborough 44.0%
Pinellas 32.7%
Pasco 3.0%
Hernando 1.7%
Secondary Market 2000
Polk 4.3%
Manatee 4.8%
Sarasota 5.3%
Others 4.2%
Geographic Distribution of Visitors Business and Leisure Combined
42.0%
34.8%
4.7% 4.3%3.5%
2.1% 1.7% 1.3%0.2%
5.4%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%%
of
Pa
ss
en
ge
rs
Hill
sbo
rou
gh
Pin
ella
s
Sa
raso
ta
Pa
sco
Ma
na
tee
Po
lk
Ora
ng
e
Citr
us
Ha
rde
e
Oth
er
Where They Stayed: All Passengers
Geographic Distribution of Departing Passengers Surveyed Business and Leisure Combined (Residents and Visitors)
0%
10%
20%
30%
40%
50%
60%
70%
Business 56.0% 33.0% 1.5% 3.9% 1.7% 0.2% 2.4% 1.2%
Leisure 60.1% 25.4% 4.4% 3.1% 5.6% 0.0% 0.4% 1.1%
TOTAL 58.5% 28.3% 3.3% 3.4% 4.1% 0.1% 1.1% 1.1%
Personal /
Company
Car
Rental Car Airport
Limousine Taxi
Off -airport
Parking
Shuttle
Charter /
Tour Bus
Hotel/Motel
Courtesy
Vehicle
Other
Mode of Travel
Level of Service - Source of Factors
• JD Powers – Global Airport Satisfaction Study 2003Medium-sized Airports (10 – 30 Million Passengers)
• IATA – Airport Development Reference Manual9th Edition (Effective January 2004)
• Plog Research, Inc.American Travelers Survey (July 2003 – December 2003)
• Existing Airport Characteristics
Satisfaction Ranking and Passenger’s Impressions
Positive Impressions
• Easy to understand
• Minimal walking and short trip to gates
• Clean, safe and efficient
• Courteous and professional staff
• Minimal time to check-in
• Attractive landscaping
• Excellent food and beverage options
• Introduction of natural daylight—exposure to exterior surroundings
• Timely delivery of bags
Source: J.D. Powers
Medium Size Airport Ranking(10 million to 30 million passengers / year)
Overall Passenger Satisfaction Score (Based upon 1,000-point scale)
Potential Quad Lot Modifications
Quad Deck Option 1