Improvement Plan – Heritage 1 - Impro… · Improvement Plan – Heritage Themes Actions and key...
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Improvement Plan – Heritage Themes Actions and key milestones Account able owner Start Date (mm/yy) Due Date (mm/yy) Resources required Expected savings Progress 1 (RAG & comments) Ref Description Strateg ic themes 2 1 Develop a strategy for Heritage Establish key themes across Heritage Services, which are aligned to the joint Culture Services strategy Heritage Manager (HM) Underway Mar 2013 Heritage Staff The Heritage Service restructure will ensure that the service is resourced appropriately to deliver the medium – to long term vision and priorities. Link to the corporate aims and objectives HM Underway Mar 2013 Set clear objectives for staff - setting out the links between the functions HM Underway Mar 2013 Consultation with internal and external partners HM Feb 2013 Mar 2013 Finalise and publish HM Underway Mar 2013 2 Deliver Commercial Archaeology – Management Action Plan (MAP) Deliver the MAP in full HM Underway Apr 2013 Heritage Enterprise (HE) Manager Review of the MAP mid January 2013 Close monitoring of the management of projects and the financial position of the unit HM Underway Apr 2013 HE Manager Ensure current income target is achieved to eliminate any shortfalls against target. HM Underway Apr 2013 HE Manager Report to Communities Select Committee to on income achieved and options for the future HM Apr 2013 Jun 2013 1 This column is for future use to report on progress in delivering the recommendations Annex 1 6 Page 5
Transcript of Improvement Plan – Heritage 1 - Impro… · Improvement Plan – Heritage Themes Actions and key...
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achie
ve
excelle
nt
outc
om
es f
or
resid
ents
an
d
to e
nha
nce
Su
rre
y’s
re
puta
tion
Ac
tio
n:
Deli
ver
sta
ffin
g
restr
uctu
re
A)
Identify
pre
ferr
ed o
ptio
n
B)
Cost
pro
posed s
tructu
re w
ithin
curr
ent
sta
ffin
g b
udg
et
B)
Take t
o w
ider
mana
gem
en
t te
am
fo
r in
itia
l consu
ltation.
C)
Agre
e o
ptio
n f
or
wid
er
sta
ffin
g
consultation,
in c
onsultation w
ith
leg
al, f
ina
nce,
HR
M,
unio
ns,
etc
.
E)
Undert
ake s
taffin
g E
IA.
F)
Pre
pare
mate
rials
and p
ut
supp
ort
in p
lace f
or
consultation.
G)
Undert
ake c
onsu
ltatio
n .
H)
Imple
me
nt
chan
ges f
ollo
win
g
co
nsu
lta
tio
n.
Ou
tco
mes:
New
str
uctu
re t
o
supp
ort
the d
eliv
ery
of
impro
ved
pro
cess,
sta
ffin
g a
nd s
yste
ms
supp
ort
ed f
or
Qualif
ication b
ased
cours
es,
effective u
tilis
ation o
f th
e
ma
na
ge
me
nt
info
rma
tio
n s
yste
m,
busin
ess d
evelo
pm
ent
and
mark
etin
g s
trate
gy a
nd o
vera
ll cu
ltu
ral str
ate
gy.
Tim
eli
ne
s: T
his
sta
ffin
g s
tructu
re
will
nee
d t
o t
ake p
lace b
efo
re
deliv
ery
of
ne
w p
rocesses,
an
d
ma
rke
tin
g s
tra
teg
y,
etc
.
Red
efine
d s
en
ior
role
s t
o b
e a
ppoin
ted
at
a s
uffic
iently e
arl
y
sta
ge t
o e
nable
re
spo
nsib
ilities f
or
subse
qu
ent
actions t
o
be id
entified.
Esta
blis
hm
ent
of
Busin
ess
Develo
pm
ent
team
w
ill p
rovid
e r
esourc
e
for
support
to d
eliv
ery
of
final m
ark
eting
str
ate
gy a
nd n
ew
m
ana
gem
ent
pro
cesses.
Paul H
offm
an
(PH
)Janu
ary
–
April 2
013
Consultati
on f
rom
13/2
to
29/3
July
20
13
T
o b
e L
ed o
n B
y
Lea
d S
erv
ice
Mana
ger.
Mana
gem
ent
tim
e
in t
erm
s o
f m
ana
gin
g t
he
pro
cess.
C&
C P
PT
support
w
ith E
IA a
nd
pre
para
tio
n o
f supp
ort
ing
mate
rials
.
Bu
sin
ess S
up
po
rt
in r
ela
tion t
o t
he
adm
inis
tratio
n o
f th
e c
onsu
ltatio
n
and r
estr
uctu
ring
pro
cess.
Pro
tect
the
£28
0,0
00 t
hat
will
in
futu
re r
equire
deliv
ery
of
qua
lific
ation
base
d c
ours
es.
E
nab
le t
he
Serv
ice t
o p
rote
ct
and g
row
fee
incom
e in a
n
envir
onm
ent
wh
ere
onlin
e
purc
hasin
g is
becom
ing t
he
norm
.R
efo
cus t
he
Serv
ice t
o g
row
its
le
arn
er
num
bers
and f
ee incom
e
pote
ntial.
1 T
his
colu
mn is for
futu
re u
se to r
eport
on
pro
gre
ss in
de
live
ring
th
e r
ecom
me
nd
atio
ns
An
ne
x 1
12
Page 11
Th
em
es
Ac
tio
ns
an
d O
utc
om
es
P
rim
ary
In
terd
ep
en
den
cie
sA
cco
un
tab
le
ow
ne
r S
tart
Da
te
(mm
/yy)
Du
e D
ate
(mm
/yy)
Re
so
urc
es
re
qu
ired
E
xp
ecte
ds
avin
gs
P
rog
res
s1
(RA
G &
co
mm
en
ts)
Re
f D
escri
ptio
n
2D
evelo
p a
nd
Imple
me
nt
Serv
ice
Impro
vem
ent
Pla
n a
nd Z
ero
B
ased
Budg
ets
that
will
dri
ve
incom
e
gen
era
tio
n
and c
ost
effic
iencie
s
Ac
tio
n:
Cre
ate
Zero
Based
B
ud
get
for
AC
L.
Tim
eli
ne
s:
Due t
o t
he
ind
epe
nd
encie
s,
this
can o
nly
be
deliv
ere
d a
fter
the r
estr
uctu
re
outlin
ed in A
ction 1
, ab
ove.
This
action w
ill b
e
info
rmed b
y
1)
Sta
ffin
g r
estr
uctu
re
2)
Technic
al pro
cess
enh
ancem
ents
3)
Impro
ved in
com
e
Genera
tion.
PH
H
old
ing
sta
tem
ent
to b
e
pro
vid
ed in
Marc
h201
3.
Fully
deve
lop
ed
bud
get
positio
n,
as
appro
ved
by S
CC
F
inance,
in
July
20
13
Sept-
Dec
201
3
SC
C F
ina
nce .
Develo
pm
ent
of
Zero
base
d
bud
get
will
be
supp
ort
ed b
y C
&C
P
PT
.
See 1
ab
ove
3R
e-a
lign t
he
Org
anis
ation
al
Str
uctu
re t
o
supp
ort
the
deliv
ery
of th
e
str
ate
gy,
to
achie
ve
excelle
nt
outc
om
es f
or
resid
ents
an
d
to e
nha
nce
Su
rre
y’s
re
puta
tion
Ac
tio
n:
Co
nd
uct
a r
ap
id
imp
rove
me
nt
eve
nt
(RIE
) to
im
pro
ve C
urr
iculu
m P
lann
ing.
Ou
tco
me:
New
pro
cess,
based o
n
the r
evis
ed s
taffin
g s
tructu
re t
hat
ena
ble
s m
ore
fle
xib
le a
nd
responsiv
e c
urr
iculu
m d
evelo
pm
ent
and d
eliv
ery
th
at
is info
rmed b
y
impro
ve
d m
ark
et
and c
usto
mer
inte
llig
ence.
Tim
eli
ne
s:
Needs t
o b
e u
nde
rtaken
once k
ey p
osts
in t
he n
ew
str
uctu
re
are
ap
poin
ted b
ut
in t
ime t
o
und
erp
in p
lann
ing o
f 20
13/1
4
acad
em
ic y
ear.
This
action w
ill info
rm
deliv
ery
of:
1)
Sta
ffin
g r
estr
uctu
re
2)
A m
ark
eting
str
ate
gy
3)
The c
ase f
or
and
imple
menta
tion
of
a
ne
w m
anag
em
ent
info
rmation s
yste
m
5)
Impro
ved in
com
e
Genera
tion.
PH
M
ay /
Ju
ne
201
3 (
tbc)
June 2
01
3
Repre
senta
tive
offic
ers
fro
m A
CL.
Supp
ort
fro
m t
he
corp
ora
te L
ean
P
rogra
mm
e a
nd
the C
&C
PP
T.
Reduce w
aste
fr
om
curr
ent
pro
cesses t
o
rele
ase s
avin
gs in
teachin
g c
osts
and r
esourc
es t
o
drive q
ualit
y
impro
vem
ent
An
ne
x 1
13
Page 12
Th
em
es
Ac
tio
ns
an
d O
utc
om
es
P
rim
ary
In
terd
ep
en
den
cie
sA
cco
un
tab
le
ow
ne
r S
tart
Da
te
(mm
/yy)
Du
e D
ate
(mm
/yy)
Re
so
urc
es
re
qu
ired
E
xp
ecte
ds
avin
gs
P
rog
res
s1
(RA
G &
co
mm
en
ts)
Re
f D
escri
ptio
n
4D
evelo
p a
n
overa
rchin
g
mark
eting
str
ate
gy,
an
d
pla
n,
centr
ed
on e
ffective
inte
ractive
we
b p
resence,
to d
rive
incre
ased
part
icip
atio
n
rate
s a
nd
incom
e.
Ac
tio
n:
Red
evelo
p W
eb
an
d
so
cia
l m
ed
ia p
resen
ce a
s a
mo
del
of
excellen
ce t
hat
is r
esp
on
siv
e
to p
ub
lic p
refe
ren
ces a
nd
mak
es
inn
ovati
ve
us
e o
f w
eb
an
d m
ob
ile
tech
no
log
y t
o e
nh
an
ce p
ub
lic
acc
es
s a
nd
in
co
me g
en
era
tio
n.
A)
Work
with W
ebO
ps o
n d
esig
n o
f w
eb p
ag
es
B)
IMT
leadin
g w
ork
to e
nsure
A
QU
A f
unction
alit
y a
nd q
ualit
y o
f searc
h t
ools
, is
effective t
hro
ugh
we
b p
ag
es
C)
Investigate
and e
mplo
y m
obile
te
chno
log
y a
nd
socia
l m
edia
to
incre
ase p
ublic
access t
o s
erv
ices
D)
Ensure
that
easy s
elf s
erv
ice
optio
ns a
re a
vaila
ble
for
custo
mer
conve
nie
nce a
nd t
o r
educe
adm
inis
trative o
verh
eads
E)
Ensure
man
agem
ent
info
rmation
is r
ead
ily a
cce
ssib
le t
o info
rm
mark
etin
g a
nd b
usin
ess
deve
lopm
ent
Ou
tco
mes:
AC
L’s
on-lin
e p
resence is e
asily
accessib
le a
nd s
uffic
iently f
lexib
le
and im
pre
ssiv
e t
o e
nable
the
serv
ice t
o m
ain
tain
a p
resence a
nd
impact
com
me
nsura
te w
ith o
ther
learn
ing p
rovid
ers
. P
ublic
accessib
ility
is r
esponsiv
e t
o
dem
and a
nd e
nab
les a
much
gre
ate
r d
egre
e o
f in
tera
ction a
cro
ss
a r
ang
e o
f pla
tform
s a
nd a
t a
ny
tim
e.
Tim
elin
es:
Web im
pro
vem
ents
alre
ad
y
und
erw
ay.
Initia
l en
ha
ncem
ents
to
be a
va
ilable
for
2013/1
4 e
nro
lment
Dep
end
ent
on
effective inte
rface
betw
een A
QU
A
function
alit
y a
nd S
CC
syste
ms
On-lin
e f
unctio
nalit
y
deliv
ere
d w
ill
dete
rmin
e h
ow
a w
ide
rang
e o
f A
SC
L
activitie
s w
ill b
e
deliv
ere
d,
inclu
din
g
enro
lment, c
ou
rse
pro
motion a
nd w
eb
pre
se
nce
PH
Jan 2
013
July
20
13
?
AC
L t
ime (
in
pla
ce)
IMT
pro
ject
deve
lopm
ent
and
deliv
ery
(in
pla
ce)
WebO
ps inp
ut
(In
pla
ce)
The e
mbedd
ing o
f onlin
e e
nro
lme
nt
will
dri
ve
reductions in s
taff
adm
inis
tratio
n
rele
asin
g
resourc
es f
or
incre
ased
eng
ag
em
ent
in
adu
lt learn
ing.
Impro
ved w
eb
pre
se
nce,
on-l
ine
function
alit
y a
nd
pro
motion /
im
age
/ access a
re a
ll expecte
d t
o b
oth
pro
tect
and
incre
ase
enro
lment
and
there
fore
inco
me
gen
era
tio
n
Tota
l changes
deliv
ere
d b
y t
he
PV
R t
o g
en
era
te
an incre
ase in
incom
e o
f £80,0
00
Per
ann
um
fro
m
201
4-1
5 f
inancia
l ye
ar
an
d e
ach o
f th
e f
ollo
win
g t
wo
ye
ars
..
An
ne
x 1
14
Page 13
Th
em
es
Ac
tio
ns
an
d O
utc
om
es
P
rim
ary
In
terd
ep
en
den
cie
sA
cco
un
tab
le
ow
ne
r S
tart
Da
te
(mm
/yy)
Du
e D
ate
(mm
/yy)
Re
so
urc
es
re
qu
ired
E
xp
ecte
ds
avin
gs
P
rog
res
s1
(RA
G &
co
mm
en
ts)
Re
f D
escri
ptio
n
5D
evelo
p a
n
overa
rchin
g
mark
eting
str
ate
gy,
an
d
pla
n,
centr
ed
on e
ffective
inte
ractive
we
b p
resence,
to d
rive
incre
ased
part
icip
atio
n
rate
s a
nd
incom
e.
Ac
tio
n:
De
velo
p a
nd
deli
ve
r an
A
CL
Ma
rketi
ng
Str
ate
gy
A)
Revie
w e
xis
ting A
CL m
ark
eting
deliv
ery
, in
clu
din
g w
eb
pag
es/p
resence (
both
inte
rna
l and
exte
rna
l),
hard
cop
y p
roducts
, and
mark
etin
g s
kill
s w
ith
in t
he S
erv
ice .
B)
Identify
exis
ting b
arr
iers
, evid
ence o
f curr
ent
gaps a
nd
pre
dic
ted n
eed
s (
e.g
socia
l m
edia
, onlin
e b
ookin
g a
nd d
igitalis
ation
age
nd
a)
C)
Und
ert
ake c
usto
mer
segm
enta
tio
n a
na
lysis
to identify
opp
ort
unitie
s a
nd a
ppro
priate
ta
rgetin
g
C)
Tra
nsla
te r
esults into
action p
lan
– b
roke
n d
ow
n into
quic
k w
ins a
nd
lon
ger
term
deliv
ery
.
D)
Ensure
this
is lin
ke
d into
re
com
me
ndations o
f w
ider
SC
C
Com
ms r
evie
ws a
nd t
he a
ctio
n p
lan
for
deliv
erin
g t
he w
ider
cultura
l se
rvic
es m
ark
etin
g s
tra
teg
y.
Ou
tco
me:
Cle
ar
action p
lan f
or
takin
g f
orw
ard
mark
etin
g a
ppro
ach
with w
ider
gro
up o
f sta
keho
lde
rs
inclu
de t
he w
eb o
pera
tio
ns t
eam
(f
ocus o
n q
uic
k w
in in r
ela
tio
n t
o
we
b p
resence),
IM
T,
and c
orp
ora
te
com
munic
atio
ns t
eam
, etc
.
Tim
eli
ne
s:
Initia
l m
eetings b
etw
ee
n A
CL a
nd
ke
y in
tern
al sta
ke
ho
lde
rs t
o t
ake
pla
ce a
fter
dra
ft c
orp
ora
te C
om
ms
recom
me
ndations a
re p
ub
lish
ed
and R
estr
uctu
re in p
lace
Fin
al vers
ion o
f S
urr
ey A
rts
mark
etin
g p
lan
to b
e s
ign
ed o
ff
alo
ngsid
e C
ultura
l S
erv
ices
mark
etin
g p
lan
and in t
ime t
o
pro
mote
210
3/1
4 a
ca
dem
ic y
ear
Results o
f th
e
Corp
ora
te
Com
mun
icatio
ns
Revie
w
Work
on im
pro
vin
g
we
b p
resence a
nd
on-lin
e s
erv
ice o
ffer
JS
NA
refr
esh a
nd
deliv
ery
of
ke
y
pro
jects
such a
s t
he
Well-
be
ing c
en
tres
Work
on m
ark
eting b
y
oth
er
SC
C c
ultura
l serv
ices t
o c
om
e
togeth
er
in o
ve
rall
ma
rke
tin
g s
tra
teg
y,
com
bin
ed m
ark
eting
(e.g
of
off
ers
, cam
pa
igns,
events
, ro
adsho
ws a
nd
we
b
pre
se
nce).
PH
M
arc
h
201
3
Deliv
ery
of
initia
l actio
n
pla
n inclu
din
g
quic
k w
ins:
July
20
13.
Full
mark
eting
str
ate
gy a
nd
final action
pla
n f
ollo
win
g
pro
duction o
f w
ider
Cultura
l S
erv
ices
Str
ate
gy a
nd
Mark
etin
g P
lan
(D
ate
tbc)
C&
C P
PT
to
pro
vid
e s
up
port
to
Serv
ice o
n o
ve
rall
deve
lopm
ent
of
pro
filin
g,
str
ate
gy
etc
.
Dig
ita
l D
eliv
ery
/IM
T s
upport
ing
we
b p
resence a
nd
on-lin
e
function
alit
y.
Incre
ase
d inco
me
from
learn
er
fees
and
impro
ved
targ
etin
g
Tota
l changes
deliv
ere
d b
y t
he
PV
R t
o g
en
era
te
an incre
ase in
incom
e o
f £80,0
00
Per
ann
um
fro
m
201
4-1
5 f
inancia
l ye
ar
an
d e
ach o
f th
e f
ollo
win
g t
wo
ye
ars
..
An
ne
x 1
15
Page 14
Th
em
es
Ac
tio
ns
an
d O
utc
om
es
P
rim
ary
In
terd
ep
en
den
cie
sA
cco
un
tab
le
ow
ne
r S
tart
Da
te
(mm
/yy)
Du
e D
ate
(mm
/yy)
Re
so
urc
es
re
qu
ired
E
xp
ecte
ds
avin
gs
P
rog
res
s1
(RA
G &
co
mm
en
ts)
Re
f D
escri
ptio
n
6D
evelo
p a
n
overa
rchin
g
mark
eting
str
ate
gy,
an
d
pla
n,
centr
ed
on e
ffective
inte
ractive
we
b p
resence,
to d
rive
incre
ased
part
icip
atio
n
rate
s a
nd
incom
e.
Ac
tio
n:
Usin
g M
OS
AIC
, cu
sto
mer
insig
ht
an
d o
ther
nati
on
al
an
d
local
data
so
urc
es,
bu
ild
a
learn
ing
pro
file
of
Su
rre
y a
s a
n
inte
llig
en
ce b
ase f
or
se
rvic
e
desig
n, p
rom
oti
on
an
d d
elive
ry
A)
Contin
ue M
OS
AIC
and C
ours
e
ana
lysis
, sta
rted a
s p
art
of
PV
R
B)
Surv
ey w
ide
r le
arn
ing
envir
onm
ent
within
Surr
ey (
Initia
l w
ork
un
dert
aken a
s p
art
of
PV
R)
C)
Dra
w o
n S
urr
ey-i
an
d o
ther
sourc
es t
o d
evelo
p a
ge
ogra
phic
al
pro
file
of
education
al attain
ment
and
attitudes /
opp
ort
unitie
s t
o lea
rnin
g.
(SF
&R
S /
CP
T p
rovid
e m
od
els
for
consid
era
tion).
M
echanis
m f
or
refr
esh a
nd r
evie
w w
ill b
e n
ee
ded t
o
main
tain
curr
ency.
D)
Develo
p m
eth
odo
log
y f
or
app
lyin
g t
his
kno
wle
dge a
s p
art
of
serv
ice d
evelo
pm
ent, m
ark
eting a
nd
curr
iculu
m p
lan
nin
g
Ou
tco
me:
Valu
ed p
rofile
of
county
ava
ilable
for
busin
ess a
nd info
rmatio
n u
se
Tim
eli
ne
s:
Som
e p
relim
inary
wo
rk in p
lace a
nd
on-g
oin
g.
Tem
pla
te n
ee
ds t
o b
e
defin
ed a
nd a
gre
ed w
ith s
erv
ice
users
. P
roduct
in p
lace t
o info
rm
mark
etin
g s
trate
gy a
nd p
lann
ing o
f 201
3/1
4 c
ours
e o
ffer
Will
info
rm m
ark
eting
str
ate
gy d
eve
lopm
ent
and info
rm c
urr
iculu
m
deve
lopm
ent
and
targ
ete
d learn
ing
PH
A
pril 2
013
M
ay 2
01
3
Ne
w r
esourc
e
within
Busin
ess
deve
lopm
ent
team
of
ne
w s
tructu
re.
PP
T t
o s
upport
Impro
ved inco
me
and lo
wer
cance
llation r
ate
s
as a
result o
f better
inte
lligence
Better
eng
ag
em
ent
with
dis
advanta
ge
d
adu
lts a
nd t
hose
in n
eed o
f sup
port
to
wa
rd
em
plo
ym
ent.
Tota
l changes
deliv
ere
d b
y t
he
PV
R t
o g
en
era
te
an incre
ase in
incom
e o
f £80,0
00
Per
ann
um
fro
m
201
4-1
5 f
inancia
l ye
ar
an
d e
ach o
f th
e f
ollo
win
g t
wo
ye
ars
..
An
ne
x 1
16
Page 15
Th
em
es
Ac
tio
ns
an
d O
utc
om
es
P
rim
ary
In
terd
ep
en
den
cie
sA
cco
un
tab
le
ow
ne
r S
tart
Da
te
(mm
/yy)
Du
e D
ate
(mm
/yy)
Re
so
urc
es
re
qu
ired
E
xp
ecte
ds
avin
gs
P
rog
res
s1
(RA
G &
co
mm
en
ts)
Re
f D
escri
ptio
n
7D
evelo
p a
n
overa
rchin
g
mark
eting
str
ate
gy,
an
d
pla
n,
centr
ed
on e
ffective
inte
ractive
we
b p
resence,
to d
rive
incre
ased
part
icip
atio
n
rate
s a
nd
incom
e.
Ac
tio
n:
Deli
ver
a c
ou
rse p
ricin
g
str
uctu
re a
nd
in
cen
tive p
ac
kag
e
that
en
han
ces
in
co
me
gen
era
tio
n.
A)
Researc
h c
hara
cte
ristics o
f le
arn
ers
by c
ours
e,
inclu
din
g s
ocio
-econ
om
ic s
tatu
s,
level of
dem
and
for
indiv
idu
al cours
es a
nd t
op
ics,
and c
om
para
tive p
ricin
g e
lse
wh
ere
B)
Develo
p a
nd intr
od
uce a
more
flexib
le p
ricin
g m
ode
l to
enco
ura
ge
gro
wth
, m
axim
ise f
ee incom
e a
nd
deve
lop a
n o
ffer
that
sits o
uts
ide
that
funde
d t
hro
ug
h S
kill
s F
undin
g
Agency
C)
Intr
oduce in
centive a
nd r
ew
ard
schem
es a
nd o
ffers
to e
ncoura
ge
furt
her
use b
y e
xis
tin
g A
CL le
arn
ers
and a
s a
n ince
ntive t
o r
ecru
it n
ew
ones
Ou
tco
mes:
Imp
rove
d in
co
me
gen
era
tio
n a
nd
re
wa
rd f
or
learn
er
loyalty.
Enha
nced a
vaila
bili
ty o
f gen
era
ted f
und
ing f
or
subsid
ised
serv
ice o
ffer
Tim
eli
ne
s:
Not
depen
de
nt
on
oth
er
actions,
but
sh
ould
be t
rialle
d d
uri
ng
201
3/1
4 .
Nee
ds t
o b
e le
d b
y
Busin
ess
deve
lopm
ent
team
esta
blis
he
d in n
ew
str
uctu
re
Dep
end
ent
up
on
effective m
ark
eting
str
ate
gy
Hig
h q
ua
lity
mana
gem
ent
info
rmation r
equired
from
on-lin
e s
yste
ms
Syn
erg
ies w
ith s
imila
r w
ork
be
ing d
evelo
ped
in S
urr
ey A
rts
PH
A
pril 2
013
July
–
Sept
201
3
AC
L
Som
e P
PT
supp
ort
ma
y b
e
availa
ble
Better
utisatio
n o
f re
sourc
es
Impro
ved
ena
gem
ent
with
pote
ntial le
arn
ers
Opprt
unity f
or
fee
incom
e g
row
th
and t
o c
ross
subsid
y t
hose
without
the
resourc
es t
o
attend u
nder
the
curr
ent
fee
str
uctu
re.
Tota
l changes
deliv
ere
d b
y t
he
PV
R t
o g
en
era
te
an incre
ase in
incom
e o
f £80,0
00
Per
ann
um
fro
m
201
4-1
5 f
inancia
l ye
ar
an
d e
ach o
f th
e f
ollo
win
g t
wo
ye
ars
..
An
ne
x 1
17
Page 16
Th
em
es
Ac
tio
ns
an
d O
utc
om
es
P
rim
ary
In
terd
ep
en
den
cie
sA
cco
un
tab
le
ow
ne
r S
tart
Da
te
(mm
/yy)
Du
e D
ate
(mm
/yy)
Re
so
urc
es
re
qu
ired
E
xp
ecte
ds
avin
gs
P
rog
res
s1
(RA
G &
co
mm
en
ts)
Re
f D
escri
ptio
n
8D
evelo
p a
nd
imple
ment
a
ne
w
perf
orm
ance
and q
ua
lity
fram
ew
ork
for
Cultura
l serv
ices .
Ac
tio
n:
De
velo
p a
n a
cti
on
pla
n
for
AC
L a
gain
st
the C
om
mo
n
Insp
ecti
on
Fra
mew
ork
th
at
will
lead
to
an
Ou
tsta
nd
ing
gra
de
ass
es
sm
en
t b
y 2
01
4.
A)
Cond
uct
rig
oro
us a
nn
ual self-
assessm
ent
of
serv
ice a
gain
st
the
CIF
and ide
ntify
are
as f
or
impro
vem
ent
B)
Drive o
ngoin
g im
pro
vem
ent
in
the q
ua
lity o
f ty
each
ing a
nd
learn
ing.
C)
Und
ert
ake b
enchm
ark
ing /
best
pra
ctice r
esearc
h t
o r
efine
impro
vem
ent
options
D)
Und
ert
ake m
ock insp
ectio
n
Ou
tco
mes:
Enha
nce
d r
eputa
tion in
the S
ecto
r le
ad
ing t
o f
un
din
g
opp
ort
unitie
s.
Tim
eli
ne
s:
Self A
ssessm
ent
nee
d
to b
e lod
ge
d w
ith S
kill
s F
und
ing
Agency b
y 3
1 D
ecem
ber
20
13
Will
be e
nha
nced b
y
impro
vem
ents
acro
ss
Se
rvic
e
Will
nee
d t
o
harm
onis
e w
ith
exis
tin
g a
nd
deve
lop
ing Q
A
fram
ew
ork
s a
cro
ss
Cultura
l serv
ices
PH
July
20
13
D
ecem
ber
201
3
C&
C P
PT
could
pote
ntially
sup
port
th
is r
esearc
h.
An o
uts
tan
din
g
gra
de w
ou
ld o
pen
opp
ort
unitie
s t
o
attra
ct
incre
ased
exte
rna
l fu
nd
ing
Tota
l changes
deliv
ere
d b
y t
he
PV
R t
o g
en
era
te
an incre
ase in
incom
e o
f £80,0
00
Per
ann
um
fro
m
201
4-1
5 f
inancia
l ye
ar
an
d e
ach o
f th
e f
ollo
win
g t
wo
ye
ars
..
An
ne
x 1
18
Page 17
Th
em
es
Ac
tio
ns
an
d O
utc
om
es
P
rim
ary
In
terd
ep
en
den
cie
sA
cco
un
tab
le
ow
ne
r S
tart
Da
te
(mm
/yy)
Du
e D
ate
(mm
/yy)
Re
so
urc
es
re
qu
ired
E
xp
ecte
ds
avin
gs
P
rog
res
s1
(RA
G &
co
mm
en
ts)
Re
f D
escri
ptio
n
9R
e-a
lign t
he
Org
anis
ation
al
Str
uctu
re t
o
supp
ort
the
deliv
ery
of th
e
str
ate
gy,
to
achie
ve
excelle
nt
outc
om
es f
or
resid
ents
an
d
to e
nha
nce
Su
rre
y’s
re
puta
tion
Ac
tio
n:
Inves
t in
th
e c
ap
acit
y o
f A
QU
A v
5 t
o i
mp
rove f
lexib
le
man
ag
em
en
t o
f co
urs
e f
illin
g
du
rin
g e
nro
lme
nt,
min
imis
ing
can
cellati
on
s a
nd
maxim
isin
g
sw
ift
resp
on
se t
o d
em
an
d.
Ou
tco
mes:
Pro
ced
ure
to e
nab
le u
nder-
fille
d
cours
es t
o b
e identified e
arl
y
eno
ug
h t
o b
e t
arg
ete
d f
or
gen
era
l or
targ
ete
d m
ark
eting t
o b
oost
inte
rest,
for
cours
es t
o b
e c
om
bin
ed t
o
ensure
the
y a
re v
iab
le,
direct
pers
onalis
ed a
ppro
aches t
o
regis
tere
d le
arn
ers
to o
ffer
appro
pri
ate
altern
atives.
In
form
ation a
bout
cance
llatio
ns e
tc
to b
e c
aptu
red a
nd a
na
lysed t
o
info
rm f
utu
re p
lannin
g
Tim
eli
ne
s:
Pro
cess n
eeds t
o b
e in p
lace f
or
sta
rt o
f 21013/1
4 e
nro
lme
nt
Key r
ole
s in S
tructu
re
will
nee
d t
o b
e f
illed
to p
rovid
e r
eso
urc
es
to d
o t
his
RIE
into
curr
iculu
m
deve
lopm
ent
will
pro
vid
e o
pport
unity t
o
deve
lop t
hin
kin
g
Function
alit
y o
f A
QU
A v
5 t
o b
e f
ully
und
ers
too
d a
nd
active
PH
M
ay 2
01
3
June 2
01
3
AC
L r
eso
urc
e
AQ
UA
/
IMT
im
ple
menta
tion
of
Soft
wa
re
enh
ancem
ents
Red
uced
cance
llations a
nd
pote
ntial to
reta
in
busin
ess b
y
offering a
ttra
ctive
altern
atives,
rath
er
than
issuin
g r
efu
nds
and losin
g
reven
ue
10
Re-a
lign t
he
Org
anis
ation
al
Str
uctu
re t
o
supp
ort
the
deliv
ery
of th
e
str
ate
gy,
to
achie
ve
excelle
nt
outc
om
es f
or
resid
ents
an
d
to e
nha
nce
Su
rre
y’s
re
puta
tion
Ac
tio
n:
Pre
pa
re t
he S
erv
ice
fo
r th
e c
ha
ng
es
to
Sk
ills
Fu
nd
ing
A
gen
cy f
un
din
g t
hat
will
req
uir
e
new
skills
sets
in
th
e t
eam
to
re
cru
it l
earn
ers
, p
rovid
e
Info
rmati
on
, A
dvic
e a
nd
G
uid
an
ce
, d
eli
ve
r q
ua
lifi
ca
tio
n
based
co
urs
es,
an
d a
dm
inis
ter
the a
sso
cia
ted
Exam
inati
on
an
d
SF
A d
ata
req
uir
em
en
ts
Ou
tco
mes:
Impro
ved s
kill
s d
evelo
pm
ent
lead
ing
to p
rogre
ssio
n t
o e
mplo
ym
ent
or
furt
her
education a
nd t
rain
ing
.
Tim
eli
ne
s:
Com
mence S
epte
mber
201
3,
real im
pact
quantifiab
le f
rom
S
um
mer
2014.
Key r
ole
s in S
tructu
re
will
nee
d t
o b
e f
illed
to p
rovid
e r
eso
urc
es
to d
o t
his
PH
Septe
mb
er
201
331 J
uly
201
4S
taffin
g r
eso
urc
es
identified in n
ew
str
uctu
re
Pro
tect
curr
ent
£28
0,0
00 t
hat
is
curr
ently g
rant
funde
d
An
ne
x 1
19
Page 18
Th
em
es
Ac
tio
ns
an
d O
utc
om
es
P
rim
ary
In
terd
ep
en
den
cie
sA
cco
un
tab
le
ow
ne
r S
tart
Da
te
(mm
/yy)
Du
e D
ate
(mm
/yy)
Re
so
urc
es
re
qu
ired
E
xp
ecte
ds
avin
gs
P
rog
res
s1
(RA
G &
co
mm
en
ts)
Re
f D
escri
ptio
n
11
Develo
p a
str
ate
gy a
nd
vis
ion f
or
Cultura
l S
erv
ices t
hat
will
positio
n
Su
rre
y t
o
becom
e a
le
adin
g c
entr
e
for
cultura
l activity in t
he
countr
y
Ac
tio
n:
In
cre
ase l
eve
l an
d e
xte
nt
of
part
ners
hip
wo
rkin
g w
ith
oth
er
learn
ing
pro
vid
ers
to
exte
nd
an
d
en
han
ce t
he l
earn
ing
off
er
acro
ss
the w
ho
le c
ou
nty
.
!
Reach a
gre
em
ent
with E
ast
Surr
ey C
olle
ge
to im
pro
ve
learn
ing o
pport
unitie
s a
cro
ss t
he
wh
ole
cou
nty
!
Build
com
mis
sio
ne
d le
arn
ing
offer
to o
ther
pro
vid
ers
, in
clu
din
g
CV
F s
ecto
r w
here
this
will
im
pro
ve r
each a
nd e
ffectivene
ss
!
Revie
w t
he p
ote
ntia
l fo
r cro
ss-
serv
ice w
ork
ing w
ith o
ther
Cultura
l S
erv
ices,
inclu
din
g
"
Str
onger
links o
n s
erv
ice
offers
in c
om
mon t
hem
atic
are
as,
such a
s m
usic
, art
s,
no
sta
lgia
, h
isto
ry,
tou
rism
"
Gre
ate
r jo
int
use o
f fa
cili
ties
such a
s A
CL c
entr
es
"
Join
tly p
lan
ne
d d
eliv
ery
to
specific
com
munitie
s o
r on
specific
top
ics a
nd e
vents
"
Impro
ved a
nd inte
r-lin
ked
inte
rnal pro
motion,
inclu
din
g
S-N
et
pre
se
nce
"
Cro
ss-s
erv
ice p
rom
otion t
o
enh
ance c
usto
mer
experi
ence
and o
ffer
se
am
less t
ransitio
ns
betw
een t
he c
ultura
l serv
ices
Ou
tco
me
:G
reate
r co-o
rdin
ation
and e
ffic
iencie
s a
nd a
more
learn
er
focused c
ross s
ecto
r offer.
Tim
escale
s:
Ongoin
g.
Initia
l pro
gra
mm
e t
o b
e d
evelo
pe
d b
y
Septe
mb
er
20
13.
Key r
ole
s in S
tructu
re
will
nee
d t
o b
e f
illed
to p
rovid
e r
eso
urc
es
to d
o t
his
PH
July
20
13
July
20
14
Sta
ffin
g r
eso
urc
es
identified in n
ew
str
uctu
re
Impro
ved o
ffer
for
resid
ents
at
no
add
itio
nal cost
An
ne
x 1
20
Page 19
Th
em
es
Ac
tio
ns
an
d O
utc
om
es
P
rim
ary
In
terd
ep
en
den
cie
sA
cco
un
tab
le
ow
ne
r S
tart
Da
te
(mm
/yy)
Du
e D
ate
(mm
/yy)
Re
so
urc
es
re
qu
ired
E
xp
ecte
ds
avin
gs
P
rog
res
s1
(RA
G &
co
mm
en
ts)
Re
f D
escri
ptio
n
12
Re-a
lign t
he
Org
anis
ation
al
Str
uctu
re t
o
supp
ort
the
deliv
ery
of th
e
str
ate
gy,
to
achie
ve
excelle
nt
outc
om
es f
or
resid
ents
an
d
to e
nha
nce
Su
rre
y’s
re
puta
tion
Ac
tio
n:
Bu
ild
part
ners
hip
s w
ith
h
ealt
h,
so
cia
l care
an
d f
am
ily
serv
ice
s,
iden
tify
an
d a
gre
e n
ew
o
pp
ort
un
itie
s f
or
deli
very
of
learn
ing
an
d s
up
po
rt t
o t
ho
se
co
mm
un
itie
s,
fam
ilie
s a
nd
in
div
idu
als
in
gre
ate
st
need
.
A)
Com
munity b
ase
d le
arn
ing
deficits a
re ide
ntified,
part
icula
rly
focussin
g o
n b
asic
skill
s,
em
plo
ym
ent
skill
s a
nd p
repari
ng f
or
furt
her
education a
nd t
rain
ing
.
Part
ners
hip
deliv
ery
pla
ns t
o
addre
ss t
hese a
re d
evelo
pe
d a
nd
imple
mente
d.
B)
The F
am
ily L
earn
ing t
eam
in t
he
Serv
ice t
o d
evelo
p c
loser
wo
rkin
g
with t
he S
up
po
rtin
g F
am
ilies
initia
tive t
o e
nsure
that
learn
ing
inte
rve
ntions a
roun
d b
asic
la
ngua
ge,
litera
cy a
nd n
um
era
cy
skill
s,
an
d h
elp
ing P
are
nts
to
supp
ort
their c
hild
ren
’s e
duca
tion
are
effective a
nd a
va
ilable
C)
The S
erv
ice t
o d
evelo
p jo
int
appro
ach
es w
ith P
ublic
Hea
lth
, S
urr
ey A
rts a
nd o
ther
serv
ice
s t
hat
addre
ss t
he t
hera
peutic,
learn
ing
and leis
ure
ne
eds o
f th
ose
recupera
ting f
rom
se
rio
us illn
ess,
experi
encin
g d
em
entia a
nd o
ther
menta
l ill
ness,
and a
t risk o
f socia
l is
ola
tion
Ou
tco
mes:
Indiv
idua
ls,
fam
ilies a
nd
com
munitie
s in
gre
ate
st
ne
ed
pro
vid
ed w
ith o
pport
unitie
s t
hat
will
im
pro
ve t
heir life c
hances.
Tim
eli
ne
s:
Work
in p
rogre
ss,
ho
wever
form
al
revie
w o
f effectiven
ess o
f curr
ent
part
ners
hip
arr
ang
em
ents
to info
rm
deve
lopm
ent
pla
n b
y 0
9/1
3
Resourc
es t
o d
eliv
er
this
will
be id
en
tified
and a
llocate
d a
s a
re
sult o
f serv
ice r
e-
str
uctu
re
Tra
nsfe
r of
public
hea
lth f
ully
to S
CC
fr
om
April 20
13
, and
part
icula
rly t
he f
utu
re
deliv
ery
of he
alth-
base
d t
hera
py
serv
ices
PH
Janu
ary
201
3
July
201
4
Develo
pm
ent
tim
e
and teachin
g
resourc
es
This
will
re
qu
ire
an in
put
of
resourc
es
gen
era
ted b
y
incre
ased f
ee
incom
e f
rom
the
univ
ers
al
pro
gra
mm
e w
hic
h
will
cro
ss
subsid
ise t
his
ta
rgete
d w
ork
.
An
ne
x 1
21
Page 20
Th
em
es
Ac
tio
ns
an
d O
utc
om
es
P
rim
ary
In
terd
ep
en
den
cie
sA
cco
un
tab
le
ow
ne
r S
tart
Da
te
(mm
/yy)
Du
e D
ate
(mm
/yy)
Re
so
urc
es
re
qu
ired
E
xp
ecte
ds
avin
gs
P
rog
res
s1
(RA
G &
co
mm
en
ts)
Re
f D
escri
ptio
n
13
Develo
p a
n
overa
rchin
g
mark
eting
str
ate
gy,
an
d
pla
n,
centr
ed
on e
ffective
inte
ractive
we
b p
resence,
to d
rive
incre
ased
part
icip
atio
n
rate
s a
nd
incom
e.
Ac
tio
n:
Re
vie
w a
nd
wid
en
th
e
us
e o
f A
CL
fa
cil
itie
s a
nd
re
so
urc
es t
ow
ard
s a
n i
nit
ial
targ
et
of
50
% c
ap
acit
y,
thro
ug
h
exte
nd
ed
ho
urs
of
deli
very
, n
atu
re o
f u
se a
nd
th
ird
part
y
occu
pan
cy
A)
Esta
blis
h a
nd im
ple
me
nt
colle
ction a
nd r
evie
w p
rocesses f
or
room
utilis
atio
n
B)
Esta
blis
h b
aselin
e f
or
each
centr
e
B)
Identify
sig
nific
ant
spare
capacity t
hat
could
be u
sed t
o
exte
nd t
he d
ire
ctly p
rovid
ed le
arn
ing
off
er.
C)
Identify
ca
pacity /
facili
ties t
hat
could
be m
ade
availa
ble
to i)
Oth
er
learn
ing p
rovid
ers
ii) o
ther
SC
C
serv
ices
iii)
com
munity g
rou
ps
iv)
superv
ised d
rop-in u
se f
or
indiv
iduals
D)
Develo
p m
ark
eting c
han
nels
in
line w
ith s
trate
gy
E)
Annua
l re
vie
w o
f occup
an
cy w
ith
incre
me
nta
l ta
rgets
Ou
tco
mes:
Impro
ved u
se o
f fa
cili
ties,
inclu
din
g
we
ekends a
nd n
on-t
erm
tim
e,
with a
m
ixtu
re o
f dire
ctly d
eliv
ere
d
learn
ing,
superv
ised info
rmal use,
and t
hir
d p
art
y u
se.
Initia
l ta
rget
for
firs
t year
to incre
ase u
se t
o b
y 1
0%
in
pilo
t centr
e (
s)
by S
epte
mb
er
201
4
Tim
eli
ne
s:
Targ
ets
and m
ark
etin
g a
ppro
ach in
pla
ce b
y S
epte
mber
20
13
Will
im
pact
sig
nific
antly o
n
deve
lopm
ent
of
an
exte
nd
ed c
urr
iculu
m /
cours
e o
ffer
Lin
ks t
o c
loser
wo
rkin
g w
ith o
ther
Cultura
l S
erv
ices,
oth
er
SC
C s
erv
ices,
and s
take
ho
lde
rs
Nee
ds t
o b
e r
eflecte
d
in M
ark
eting s
trate
gy
wo
rk
PH
June 2
01
3
Sept
201
5
Identifie
d C
LS
le
ad.
PP
T /
BS
su
pp
ort
w
ith c
apacity
revie
win
g
Mark
eting /
C
om
ms s
upport
(P
PT
/ C
om
ms)
Pro
vid
ing
impro
ve
d v
alu
e f
or
mone
y f
rom
th
e
impro
ve
d u
se o
f valu
able
facili
ties.
An
ne
x 1
22
Page 21
Th
em
es
Ac
tio
ns
an
d O
utc
om
es
P
rim
ary
In
terd
ep
en
den
cie
sA
cco
un
tab
le
ow
ne
r S
tart
Da
te
(mm
/yy)
Du
e D
ate
(mm
/yy)
Re
so
urc
es
re
qu
ired
E
xp
ecte
ds
avin
gs
P
rog
res
s1
(RA
G &
co
mm
en
ts)
Re
f D
escri
ptio
n
14
Develo
p a
str
ate
gy a
nd
vis
ion f
or
Cultura
l S
erv
ices t
hat
will
positio
n
Su
rre
y t
o
becom
e a
le
adin
g c
entr
e
for
cultura
l activity in t
he
countr
y
Ac
tio
n:
Su
pp
ort
th
e d
evelo
pm
en
t an
d c
on
su
ltati
on
on
th
e C
ult
ura
l S
trate
gy v
isio
n,
pri
ori
ties a
nd
o
pti
on
de
velo
pm
en
t to
en
su
re
that
AC
L p
rio
riti
es a
re r
efl
ec
ted
, an
d t
hat
AC
L c
on
trib
ute
s
eff
ecti
vely
to
th
e s
trate
gy
imp
lem
en
tati
on
.
Ou
tco
me
:T
he
Com
munity
Learn
ing a
nd S
kill
s S
erv
ice a
nd its
sta
keho
lders
to e
nsure
the
ir v
isio
n
and v
iew
s a
re inte
gra
ted into
the
optio
n a
ppra
isal pro
cess.
Tim
eli
ne
: Initia
l develo
pm
ent
in
pla
ce.
Com
ple
tion b
y J
uly
,
Overa
ll priorities f
or
the C
ultura
l S
trate
gy
will
pro
vid
e a
fr
am
ew
ork
for
AC
L
serv
ice d
eliv
ery
Pete
r M
ilton
(PM
)Jan 2
013
July
20
13
M
anag
em
ent
Tim
e –
Identify
le
ad f
rom
Serv
ice
None a
ssocia
ted
15
Und
ert
ake a
fu
ll deta
iled
researc
h a
nd
evalu
atio
n
pro
ject
of
altern
ative
busin
ess
mode
ls t
hat
positio
ns
cultura
lserv
ices t
o
deliv
er
susta
inable
solu
tions o
f a
natio
nal
sta
ndin
g.
Ac
tio
n:
Co
ntr
ibu
te in
form
ati
on
, ass
es
sm
en
t a
nd
su
pp
ort
to
th
e
ove
rall
re
vie
w o
f C
ult
ura
l S
erv
ices g
ove
rnan
ce.
A)
Advis
e o
n e
xis
ting g
overn
ance
mode
ls f
or
adu
lt a
nd c
om
mu
nity
learn
ing s
erv
ices
B)
Pro
vid
e a
ssessm
ent
/ evalu
atio
n
of
options b
ein
g d
eve
loped
Ou
tco
me:
Ensure
that
inte
llig
ence
on h
ow
diffe
rent
pro
vid
er
mo
dels
m
ight
imp
act
on A
CL p
rovis
ion in
Surr
ey is m
ad
e a
vaila
ble
within
the
wid
er
revie
w o
n C
ultura
l S
erv
ices
Govern
ance.
Tim
eli
ne: A
lread
y u
nderw
ay.
O
ptions r
ep
ort
due t
o b
e d
eliv
ere
d
to C
abin
et
in N
ov 2
01
3
P
M
Feb 2
01
3
Nov 2
013
C
&C
PP
T a
re
lea
din
g o
n t
his
re
vie
w.
None a
ssocia
ted
An
ne
x 1
23
Page 22
Mo
nit
ori
ng
& r
ep
ort
ing
arr
an
ge
me
nts
Th
e S
erv
ice
Im
pro
ve
me
nt
Pla
n w
ill b
e d
eliv
ere
d t
hro
ug
h s
erv
ice
-sp
ecific
ma
na
ge
me
nt
me
etin
gs.
Pro
gre
ss a
ga
inst
the
pla
n w
ill b
e a
sta
nd
ard
age
nd
a ite
m,
an
d
ind
ivid
ua
l a
ctio
ns w
ill f
orm
pa
rt o
f 1
-2-1
an
d t
he
ap
pra
isa
l ta
rge
t se
ttin
g p
roce
ss.
Pro
gre
ss w
ill b
e m
on
ito
red
an
d w
he
re a
pp
rop
ria
te r
ep
ort
ed
to
th
e C
usto
me
rs a
nd
Co
mm
un
itie
s S
ele
ct
Co
mm
itte
e.
Co
mm
un
ica
tio
ns
arr
an
ge
me
nts
Re
co
mm
en
da
tio
ns in
this
actio
n p
lan
an
d o
ng
oin
g p
rog
ress w
ill b
e c
om
mu
nic
ate
d t
o r
ele
va
nt
sta
ke
ho
lde
rs v
ia e
xis
tin
g n
etw
ork
s,
inclu
din
g s
taff,
tuto
rs,
lea
rne
rs a
nd
ke
y e
xte
rna
l p
art
ne
rs
An
ne
x 1
24
Page 23
Pu
bli
c V
alu
e R
ev
iew
of
Su
rre
y A
rts
Imp
rovem
en
t P
lan
: S
urr
ey A
rts
Th
em
es
Ac
tio
ns
an
d O
utc
om
es
P
rim
ary
In
terd
ep
en
den
cie
s1
Acco
un
tab
le
ow
ne
r S
tart
Date
(m
m/y
y)
Du
e D
ate
(mm
/yy)
Re
so
urc
es
re
qu
ired
E
xp
ecte
ds
avin
gs
P
rog
res
s2
(RA
G &
co
mm
en
ts)
Re
fD
escri
ptio
n
1D
evelo
p a
nd
Imple
me
nt
Serv
ice
Impro
vem
ent
Pla
n a
nd Z
ero
B
ased B
udg
ets
th
at
will
dri
ve
incom
e
gen
era
tio
n a
nd
co
st
eff
icie
ncie
s
Ac
tio
n:
Un
dert
ak
e r
ap
id
imp
rove
me
nt
eve
nt
(RIE
) to
im
pro
ve c
usto
mer
journ
ey p
rocess.
Ou
tco
me:
A)
Imp
lem
en
tatio
n o
f pro
cess c
han
ge t
o im
pro
ve
custo
mer
journ
ey a
nd lin
k into
ne
w
sta
ff s
tructu
re a
nd m
ana
gem
ent
info
rma
tio
n s
yste
m.
B)
Reduction in m
usic
lesson
w
aitin
g lis
t
Tim
eli
ne
s:
Due t
o t
he
ind
epe
nd
encie
s s
et
out
belo
w,
this
action n
ee
ds t
o b
e d
eliv
ere
d b
efo
re
oth
er
actio
ns in
this
pla
n.
This
action w
ill info
rm
deliv
ery
of:
1)
Sta
ffin
g r
estr
uctu
re
2)
A m
ark
eting
str
ate
gy
3)
The c
ase f
or
and
imple
menta
tion
of
a
ne
w m
anag
em
ent
info
rmation s
yste
m
4)
Impro
ved in
com
e
Genera
tion.
Phili
p T
rum
ble
(P
T)
Und
erw
ay
By J
une 2
013
R
IE:
Mem
bers
of
Su
rre
y A
rts T
ea
m.
Supp
ort
ing
resourc
es w
ou
ld
be p
rovid
ed f
rom
th
e c
orp
ora
te
Lea
n P
rogra
mm
e
and the C
&C
PP
T.
Incre
ase
d
custo
mer
inco
me
thro
ug
h im
pro
ved
pro
cesses –
re
duction in
wa
itin
g lis
t /incre
ased u
pta
ke
of
music
lessons
Targ
et
– 2
5%
re
duction in
wa
itin
g lis
t.
£36k a
dd
itio
nal
incom
e in 2
014
-15.
1P
rogre
ss a
gain
st
all
actio
ns is d
epe
nd
ent
upon t
he t
imescale
for
relo
cation f
rom
Westfie
ld t
o G
uild
ford
.
2 T
his
colu
mn is for
futu
re u
se to r
eport
on
pro
gre
ss in
de
live
ring
th
e r
ecom
me
nd
atio
ns
An
ne
x 1
25
Page 24
Th
em
es
Ac
tio
ns
an
d O
utc
om
es
In
terd
ep
en
den
ci
es
Acco
un
tab
le
ow
ne
r S
tart
Date
(m
m/y
y)
Du
e D
ate
(mm
/yy)
Re
so
urc
es
re
qu
ired
E
xp
ecte
ds
avin
gs
P
rog
res
s1
(RA
G &
co
mm
en
ts)
Re
fD
escri
ptio
n
2D
evelo
p a
nd
Imple
me
nt
Serv
ice
Impro
vem
ent
Pla
n a
nd Z
ero
B
ased B
udg
ets
th
at
will
dri
ve
incom
e
gen
era
tio
n a
nd
co
st
eff
icie
ncie
s
Ac
tio
n:
Imp
lem
en
t n
ew
pri
cin
g
str
ate
gy.
Inclu
din
g s
tream
linin
g t
he
num
ber
of
lesson o
ptions (
i.e.
20
min
vers
us 3
0 m
in v
ers
us 4
0 m
in
etc
) based u
po
n c
oste
d s
ce
na
rios o
f pro
jecte
d inco
me,
and id
entify
ing
trends in d
em
and f
or
instr
um
enta
l tu
itio
n.
Ou
tco
me:
Maxim
ises incom
e
gen
era
tio
n,
whils
t bala
nce t
he n
ee
d
for
fairness a
nd a
ccess.
Tim
eli
ne
s:
Follo
win
g
imple
menta
tion
of
Parito
r syste
m –
see 6
. B
elo
w –
and s
taff r
estr
uctu
re.
Phase
d o
ver
follo
win
g a
cad
em
ic
ye
ars
.
This
action w
ill info
rm
deliv
ery
of:
1)
Mark
etin
g s
trate
gy
2)
Impro
ved in
com
e
Genera
tion.
PT
O
ct
2013
O
ct
2014
M
em
bers
of
Su
rre
y A
rts T
ea
m.
Supp
ort
fro
m
Fin
ance T
eam
.
Additio
na
l in
co
me
achie
ved w
ill
contr
ibute
to
wa
rds
targ
ets
within
the
MT
FP
. E
xpecte
d
add
itio
nal in
co
me
of
£40k
3D
evelo
p a
nd
Imple
me
nt
Serv
ice
Impro
vem
ent
Pla
n a
nd Z
ero
B
ased B
udg
ets
th
at
will
dri
ve
incom
e
gen
era
tio
n a
nd
co
st
eff
icie
ncie
s
Ac
tio
n:
Cre
ate
of
Zero
Based
B
ud
get
for
Su
rre
y A
rts.
Tim
eli
ne
s:
Due t
o t
he
ind
epe
nd
encie
s,
this
can o
nly
be
deliv
ere
d a
fter
a n
um
ber
of
actions
set
out
above h
ave b
ee
n d
eliv
ere
d.
This
action w
ill b
e
info
rmed b
y
1)
RIE
1)
Sta
ffin
g r
estr
uctu
re
2)
A m
ark
eting
str
ate
gy
3)
An im
pro
ved
m
ana
gem
ent
info
rmation s
yste
m
(that
can p
rodu
ce
more
effective
financia
l re
port
ing)
5)
Impro
ved in
com
e
Genera
tion.
PT
F
ully
deve
lop
ed
bud
get
positio
n t
o
be a
ppro
ved
by S
CC
F
inance in
Ju
ly.
Sept-
Dec
201
3
Develo
pm
ent
of
Zero
base
d
bud
get
will
be
supp
ort
ed b
y C
&C
P
PT
.
An
ne
x 1
26
Page 25
Th
em
es
Ac
tio
ns
an
d O
utc
om
es
In
terd
ep
en
den
ci
es
Acco
un
tab
le
ow
ne
r S
tart
Date
(m
m/y
y)
Du
e D
ate
(mm
/yy)
Re
so
urc
es
re
qu
ired
E
xp
ecte
ds
avin
gs
P
rog
res
s1
(RA
G &
co
mm
en
ts)
Re
fD
escri
ptio
n
4R
e-a
lign t
he
Org
anis
ation
al
Str
uctu
re t
o
supp
ort
the
deliv
ery
of th
e
str
ate
gy,
to
achie
ve
excelle
nt
outc
om
es f
or
resid
ents
an
d t
o
enh
ance
Su
rre
y’s
re
puta
tion
Ac
tio
n:
Deli
ver
sta
ffin
g
restr
uctu
re
A)
Identify
pre
ferr
ed o
ptio
n
(follo
win
g initia
l w
ork
sho
p in 2
012)
B)
Take t
o w
ider
mana
gem
en
t te
am
fo
r in
itia
l consu
ltation.
C)
Agre
e o
ptio
n f
or
wid
er
sta
ffin
g
consultation,
in c
onsultation w
ith
leg
al, f
ina
nce,
HR
M,
unio
ns,
etc
.
E)
Undert
ake s
taffin
g E
IA.
F)
Pre
pare
mate
rials
and p
ut
supp
ort
in p
lace f
or
consultation.
G)
Undert
ake c
onsu
ltatio
n .
H)
Imple
me
nt
chan
ges f
ollo
win
g
co
nsu
lta
tio
n.
Ou
tco
mes:
New
str
uctu
re t
o
supp
ort
incre
ased r
eve
nu
e
gen
era
tio
n v
ia t
he d
eliv
ery
of
impro
ve
d p
rocesses,
a n
ew
m
an
ag
em
en
t in
form
atio
n s
yste
m,
mark
etin
g s
trate
gy a
nd o
vera
ll cu
ltu
ral str
ate
gy.
Ne
w t
asks t
ha
t O
ps T
eam
could
take o
n,
inclu
din
g
ne
w p
ricin
g p
olic
y,
desig
nin
g
cu
sto
me
r su
rve
ys e
tc.
Rati
on
ale
–
Drive r
esponsib
ility
for
tasks
do
wn
wa
rd/fre
e t
ime t
o p
lan
ahe
ad/g
row
bu
sin
ess.
Maxim
ise s
taff t
ime t
o s
tudent
ratio
and incre
ase m
ana
gem
ent
effic
iency
Tim
eli
ne
s:
Core
sta
ff d
uring 2
013,
phasin
g o
f cha
nges t
o s
essio
nal
sta
ff/
stu
de
nt
ratio
s o
ve
r n
ext
18
m
onth
s.
RIE
could
info
rm
ne
w s
tructu
res.
Esta
blis
hm
ent
of
pro
motiona
l te
am
s
could
info
rm n
ew
str
uctu
res.
Restr
uctu
re t
o
better
positio
n t
eam
to
deliv
er
final
mark
eting s
trate
gy
and n
ew
pro
ce
sses
and m
ana
gem
ent
info
rma
tio
n s
yste
m.
PT
July
(fo
r 3
month
consultation
peri
od).
Oct
2013 in
line w
ith n
ew
acad
em
ic y
ear
To b
e L
ed o
n B
y
Lea
d S
erv
ice
Mana
ger.
Mana
gem
ent
tim
e
in t
erm
s o
f m
ana
gin
g t
he
pro
cess.
C&
C P
PT
support
w
ith E
IA a
nd
pre
para
tio
n o
f supp
ort
ing
mate
rials
.
Bu
sin
ess S
up
po
rt
in r
ela
tion t
o t
he
adm
inis
tratio
n o
f th
e c
onsu
ltatio
n
and r
estr
uctu
ring
pro
cess.
Funds r
ele
ase
d b
y
re-o
rganis
ing
str
uctu
re t
o b
e
redis
trib
ute
d t
o
ensure
serv
ice
s is
fit
for
purp
ose t
o
drive a
dditio
nal
incom
e g
en
era
tion
to c
over
savin
gs
requ
ired in t
he
MT
FP
and
reduction in g
rant
incom
e.
An
ne
x 1
27
Page 26
Th
em
es
Ac
tio
ns
an
d O
utc
om
es
In
terd
ep
en
den
ci
es
Acco
un
tab
le
ow
ne
r S
tart
Date
(m
m/y
y)
Du
e D
ate
(mm
/yy)
Re
so
urc
es
re
qu
ired
E
xp
ecte
ds
avin
gs
P
rog
res
s1
(RA
G &
co
mm
en
ts)
Re
fD
escri
ptio
n
5D
evelo
p a
n
overa
rchin
g
mark
eting
str
ate
gy,
an
d
pla
n,
centr
ed
on e
ffective
inte
ractive w
eb
pre
se
nce,
to
drive incre
ased
part
icip
atio
n
rate
s a
nd
incom
e.
Ac
tio
n:
Deli
ver
Imp
roved
M
ark
eti
ng
Str
ate
gy
A)
Revie
w e
xis
ting S
urr
ey A
rts
mark
etin
g d
eliv
ery
, in
clu
din
g w
eb
pre
se
nce (
both
inte
rna
l an
d
exte
rna
l),
hard
cop
y p
roducts
, and
mark
etin
g s
kill
s w
ith
in S
urr
ey A
rts .
B)
Develo
p o
nlin
e b
ookin
g s
yste
m.
C)
Identify
exis
ting b
arr
iers
, evid
ence o
f curr
ent
gaps a
nd
pre
dic
ted n
eed
s (
e.g
socia
l m
edia
, dig
italis
ation)
D)
Tra
nsla
te r
esults into
action p
lan
– s
hort
/lon
ger
term
deliv
ery
.
E)
Ensure
this
is lin
ked into
re
com
me
ndations o
f C
om
ms
revie
w.
Ou
tco
me:
Cle
ar
action p
lan f
or
takin
g f
orw
ard
mark
etin
g a
ppro
ach
with w
ider
gro
up o
f sta
keho
lde
rs
inclu
de t
he w
eb o
pera
tio
ns t
eam
(f
ocus o
n q
uic
k w
in in r
ela
tio
n t
o
we
b p
resence)
, IM
T,
and c
orp
ora
te
com
munic
atio
ns t
eam
, e.g
. P
ort
al
typ
e a
ccess f
or
teachers
an
d
pa
ren
ts,
so
th
at
the
y c
an
ob
tain
tim
eta
ble
s a
nd info
rmation e
tc.
Tim
eli
ne
s:
A)
Initia
l m
eetings b
etw
ee
n S
urr
ey
Art
s r
epre
senta
tives a
nd k
ey
inte
rnal sta
ke
hold
ers
to t
ake p
lace
after
dra
ft c
orp
ora
te C
om
ms r
ecs
are
pu
blis
he
d.
B)
Initia
l S
urr
ey A
rts m
ark
etin
g p
lan
can b
e p
rod
uced a
lon
gsid
e the
pro
duction o
f C
ultura
l S
trate
gy.
C)
fin
al ve
rsio
n o
f S
urr
ey A
rts
mark
etin
g p
lan
to b
e s
ign
ed o
ff
alo
ngsid
e s
ign o
ff o
f C
ultura
l S
erv
ices m
ark
eting p
lan.
Results o
f th
e
Corp
ora
te
Com
mun
icatio
ns
Revie
w
Work
on d
eve
lopin
g
Su
rre
y A
rts O
ffe
r,
inclu
din
g
netw
ork
ing w
ith
inte
rnal an
d
exte
rna
l com
mis
sio
ners
to
ensure
that
Su
rre
y
Art
s a
re c
onne
cte
d
into
curr
ent
JS
NA
re
fresh a
nd
deliv
eri
ng o
f ke
y
pro
jects
such a
s t
he
Well-
be
ing c
en
tres i
Work
on m
ark
eting
by o
ther
SC
C
cultura
l serv
ices t
o
com
e t
ogeth
er
in
overa
ll m
ark
eting
str
ate
gy,
com
bin
ed
mark
eting (
e.g
of
offers
, cam
paig
ns,
events
, ro
adsh
ow
s
and w
eb p
rese
nce).
Work
on im
pro
vin
g
we
b p
resence a
nd
on-lin
e s
erv
ice
offic
er.
PT
Ka
thy
Ne
wm
an
(KN
), K
arl
Ne
wla
nds
(KN
),H
ugh
Cra
ig (
HC
)
Feb 2
01
3
Deliv
ery
of
initia
l actio
n
pla
n inclu
din
g
quic
k w
ins:
July
20
13.
Full
mark
eting
str
ate
gy a
nd
final action
pla
n f
ollo
win
g
pro
duction o
f w
ider
Cultura
l S
erv
ices
Str
ate
gy a
nd
Mark
etin
g P
lan
(D
ec 2
013)
KN
, K
N,
HC
C&
C P
PT
could
fa
cili
tate
me
etings
with w
eb o
ps
tea
m,
co
mm
s, IT
, com
mis
sio
ners
, etc
, and s
up
po
rt
with t
he
ma
rke
tin
g,
revie
w
and g
ap a
naly
sis
, and r
esultin
g
action p
lan.
They c
ould
als
o
pro
vid
e s
up
port
to
the s
erv
ice o
n
overa
ll deve
lopm
ent
of
custo
mer
pro
filin
g
appro
ach,
etc
.
Incre
ase
d
reven
ue
gen
era
ted
of
£10k w
ill
contr
ibute
to
requ
irem
ents
of
th
e M
TF
P a
nd
offset
reductio
n in
gra
nt
fund
ing.
An
ne
x 1
28
Page 27
Th
em
es
Ac
tio
ns
an
d O
utc
om
es
In
terd
ep
en
den
ci
es
Acco
un
tab
le
ow
ne
r S
tart
Date
(m
m/y
y)
Du
e D
ate
(mm
/yy)
Re
so
urc
es
re
qu
ired
E
xp
ecte
ds
avin
gs
P
rog
res
s1
(RA
G &
co
mm
en
ts)
Re
fD
escri
ptio
n
6D
evelo
p a
n
overa
rchin
g
mark
eting
str
ate
gy,
an
d
pla
n,
centr
ed
on e
ffective
inte
ractive w
eb
pre
se
nce,
to
drive incre
ased
part
icip
atio
n
rate
s a
nd
incom
e.
Ac
tio
n:
De
live
r im
pro
ve
d
man
ag
em
en
t In
form
ati
on
Syste
m,
wit
h f
ocu
s o
n im
pro
ved
cu
sto
mer
insig
ht
an
d r
ela
ted
en
han
cem
en
t o
f m
ark
eti
ng
ca
pa
bil
ity.
A)
Pro
cure
Pari
tor
syste
m
B)
Explo
re p
ote
ntia
l to
matc
h t
o
venu
e info
rmation f
rom
oth
er
serv
ices e
.g A
CL.
C)
Identify
ho
w P
refe
rred s
yste
m
can b
e c
onn
ecte
d t
o o
ther
custo
mer
insig
ht
info
rmation inclu
din
g M
osaic
(w
ith p
rovid
ers
) and w
ider
SC
C
syste
ms e
.g C
itrix.
Ou
tco
mes:
A)
Impro
ved e
vid
encin
g o
f effectiveness o
f M
usic
Hub
B)
Reduction in w
aitin
g lis
ts f
or
music
lessons
C)
incre
ase in u
se o
f m
ore
co
st
effective a
cco
mm
odation f
or
deliv
ery
e.g
. S
CC
build
ings.
D)
More
effective u
se o
f custo
mer
insig
ht
(both
in t
erm
s o
f data
colle
ction a
nd a
naly
sis
to t
ake
pla
ce)
and im
pro
ved c
usto
me
r jo
urn
eys a
nd in
cre
ase
d c
ap
acity f
or
gen
era
tin
g incom
e.
E)
Reduction in a
dm
inis
tratio
n o
f m
usic
lessons –
fre
ein
g u
p s
taff
tim
e t
o c
oncentr
ate
on a
dditio
nal
incom
e g
en
era
tionl.
Tim
elin
es:
Surr
ey A
rts a
re a
lread
y
in t
he p
rocess o
f seekin
g t
o p
rocure
P
arito
r an
d a
re in n
eg
otiations w
ith
IMT
in r
ela
tion t
o t
his
.
Result o
f R
IE o
n
custo
mer
journ
eys
wo
uld
info
rm t
his
.
Revie
w o
f ven
ue
availa
bili
ty fro
m
oth
er
serv
ices
wo
uld
info
rm t
his
.
Sta
ff r
estr
uctu
re
wo
uld
als
o s
up
port
im
pro
ve
d
info
rmation
mana
gem
ent
syste
m u
sage.
Syste
m is r
equ
ired
to im
pro
ve
d lin
k-u
p
betw
een c
usto
mers
, tu
tors
, p
art
ne
rs,
accom
mo
datio
n a
nd
instr
um
ent
availa
bili
ty,
an
d
SC
C s
taff
. T
his
conn
ectivity is v
ital
to d
eliv
er
of
incre
ased incom
e.
PT
/KN
U
nd
erw
ay
Has t
o b
e in
pla
ce b
y
Decem
ber
201
3 in o
rder
to s
upport
deliv
er
of
ne
w
mark
eting
str
ate
gy
KN
/PT
alread
y in
neg
otiations w
ith
IMT
and P
arito
r.
Impro
ved c
ost
effectiveness w
ill
co
ntr
ibu
te £
10
k t
o
requ
irem
ents
of
th
e M
TF
P a
nd
offset
reductio
n in
gra
nt
fund
ing.
An
ne
x 1
29
Page 28
Th
em
es
Ac
tio
ns
an
d O
utc
om
es
In
terd
ep
en
den
ci
es
Acco
un
tab
le
ow
ne
r S
tart
Date
(m
m/y
y)
Du
e D
ate
(mm
/yy)
Re
so
urc
es
re
qu
ired
E
xp
ecte
ds
avin
gs
P
rog
res
s1
(RA
G &
co
mm
en
ts)
Re
fD
escri
ptio
n
7D
evelo
p a
n
overa
rchin
g
mark
eting
str
ate
gy,
an
d
pla
n,
centr
ed
on e
ffective
inte
ractive w
eb
pre
se
nce,
to
drive incre
ased
part
icip
atio
n
rate
s a
nd
incom
e.
Ac
tio
n:
Re
vie
w in
co
me
gen
era
tio
n i
deas f
rom
sta
ff
(pro
vid
ed
as p
art
of
the A
rts P
VR
) an
d i
mp
lem
en
t m
ost
pro
mis
ing
o
pti
on
s.
A)
Esta
blis
h p
rocess f
or
revie
w a
nd
agre
em
ent
e.g
esta
blis
hin
g a
robust
busin
ess c
ase e
.g a
sk s
taff t
o p
ut
forw
ard
option
s w
ith m
ore
deta
iled
info
rmation.
B)
Esta
blis
h b
udget
for
deliv
ery
C)
Esta
blis
h d
eliv
ery
pla
n f
or
the
agre
ed o
ptions.
Ou
tco
mes:
Imp
rove
d I
nco
me
G
enera
tion.
Tim
escale
s:
No
t n
ece
ssa
rily
dep
en
dent
on o
ther
actio
ns
Ma
y b
e d
epe
ndent
upo
n s
taff
restr
uctu
re.
Pote
ntia
l fo
r w
ider
app
lication o
f som
e
ide
as a
cro
ss o
ther
serv
ice a
reas.
Invest
to S
ave
fundin
g m
ay b
e
availa
ble
for
larg
er
pro
jects
.
PT
M
ay 2
01
3
Oct
20
13
S
urr
ey A
rts S
taff
T
ime.
Incre
ase
d
reven
ue
gen
era
ted o
f £10k
will
contr
ibute
to
requ
irem
ents
of
th
e M
TF
P a
nd
offset
reductio
n in
gra
nt
fund
ing.
8D
evelo
p a
n
overa
rchin
g
mark
eting
str
ate
gy,
an
d
pla
n,
centr
ed
on e
ffective
inte
ractive w
eb
pre
se
nce,
to
drive incre
ased
part
icip
atio
n
rate
s a
nd
incom
e.
Ac
tio
n:
Imp
lem
en
t th
e “
Th
ink
Ag
ain
” M
ed
ia A
cti
on
Pla
n
de
ve
lop
ed
in
201
1.
A)
Develo
pm
ent
of
Pro
motion
al
Team
s,
cro
ss/u
p s
elli
ng o
f se
rvic
es.
Ou
tco
mes:
Imp
rove
d I
nco
me
G
enera
tion.
Tim
escale
s:
These d
o n
ot
necessarily
ne
ed t
o b
e d
epe
ndent
on o
ther
action
s.
Where
the
y a
re,
tim
escale
s w
ould
need t
o b
e
Ma
y b
e d
epe
ndent
upo
n s
taff
restr
uctu
re.
Pote
ntia
l fo
r w
ider
app
lication o
f som
e
ide
as a
cro
ss o
ther
serv
ice a
reas.
PT
O
ct
2013
O
ngoin
g
Surr
ey A
rts S
taff
Tim
e.
Incre
ase
d
reven
ue
gen
era
ted o
f £12k
will
contr
ibute
to
requ
irem
ents
of
th
e M
TF
P a
nd
offset
reductio
n in
gra
nt
fund
ing.
An
ne
x 1
30
Page 29
Th
em
es
Ac
tio
ns
an
d O
utc
om
es
In
terd
ep
en
den
ci
es
Acco
un
tab
le
ow
ne
r S
tart
Date
(m
m/y
y)
Du
e D
ate
(mm
/yy)
Re
so
urc
es
re
qu
ired
E
xp
ecte
ds
avin
gs
P
rog
res
s1
(RA
G &
co
mm
en
ts)
Re
fD
escri
ptio
n
9D
evelo
p a
n
overa
rchin
g
mark
eting
str
ate
gy,
an
d
pla
n,
centr
ed
on e
ffective
inte
ractive w
eb
pre
se
nce,
to
drive incre
ased
part
icip
atio
n
rate
s a
nd
incom
e.
Ac
tio
n:
Exte
nd
“F
irst
Ac
ces
s”
wh
ole
cla
ss m
usic
lesso
ns a
t K
ey
Sta
ge 1
to
all i
nfa
nt
an
d p
rim
ary
sch
oo
ls i
n S
urr
ey.
Could
be influ
enced
by r
esults o
f
RIE
Sta
ff r
estr
uctu
re
Impro
ved
Mana
gem
ent
Info
rma
tio
n s
yste
m.
The r
esults o
f th
is
action a
re n
ee
ded
to info
rm t
he z
ero
base
d b
udget.
SA
M
Feb-M
arc
h
201
3
July
–
Sept
201
3
KN
Targ
et
incre
ase o
f £95k d
urin
g 2
013-
14 fin
ancia
l ye
ar
to p
art
ly m
eet
expecte
d
reduction (
£16
6k)
in g
rant
fundin
g
from
Art
s C
ouncil
Engla
nd.
Mo
nit
ori
ng
& r
ep
ort
ing
arr
an
ge
me
nts
Th
e S
erv
ice
Im
pro
ve
me
nt
Pla
n w
ill b
e d
eliv
ere
d t
hro
ug
h s
erv
ice
-sp
ecific
ma
na
ge
me
nt
me
etin
gs.
Pro
gre
ss a
ga
inst
the
pla
n w
ill b
e a
sta
nd
ard
age
nd
a ite
m,
an
d
ind
ivid
ua
l a
ctio
ns w
ill f
orm
pa
rt o
f 1
-2-1
an
d t
he
ap
pra
isa
l ta
rge
t se
ttin
g p
roce
ss.
Pro
gre
ss w
ill b
e m
on
ito
red
an
d w
he
re a
pp
rop
ria
te r
ep
ort
ed
to
th
e C
usto
me
rs a
nd
Co
mm
un
itie
s S
ele
ct
Co
mm
itte
e.
Co
mm
un
ica
tio
ns
arr
an
ge
me
nts
R
eco
mm
en
da
tio
ns in
this
actio
n p
lan
an
d o
ng
oin
g p
rog
ress w
ill b
e c
om
mu
nic
ate
d t
o r
ele
va
nt
sta
ke
ho
lde
rs v
ia e
xis
tin
g n
etw
ork
s e
.g.
Su
rre
y A
rts E
-Ne
wsle
tte
r,
Mu
sic
Ed
uca
tio
n H
ub
ste
eri
ng
gro
up
, A
rts P
art
ne
rsh
ip S
urr
ey,
Su
rre
y L
eis
ure
Off
ice
rs G
rou
p.
An
ne
x 1
31
Page 30
