Improvement of Business Process Management in

Higher Education institutions

(HEI-UP)

doc. dr. Tomislav Rozman, Mateja Geder, MA ODE

4th Conference of DOBA Faculty - DYNAMIC ENTREPRENEURSHIP FOR THE ECONOMY GROWTHPromoting sustainable growth for the prosperity and new jobs – Maribor, 7 May 2012

Agenda

• About the project• The purpose of the project• Objectives, results, partners• What is BPM• Similar work• Process Frameworks• The research• Conclusion

This project has been funded with support from the European Commission.

This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

Contract no.: 2011-3846/001-001Project no.: 518035-LLP-1-2011-1-AT-ERASMUS-ECUE

About the project

Project acronym: HEI-UP

Project title: Improvement of Business Process Management

in Higher Education Institutions

Sub-programme or KA: Lifelong learning, Erasmus Multiateral

Contract no.:

Project no.:

2011-3846/001-001

518035-LLP-1-2011-1-AT-ERASMUS-ECUE

   

Duration: From 01/10/2011  

  To 30/09/2013  

Beneficiary organisation: IMC FH Krems

Project coordinator: Michael Reiner (applicant), Tomislav Rozman

(coordination)

Project coordinator organisation: IMC FH Krems, BICERO

Project coordinator telephone

number:

+386 41 692 020

Project coordinator email address: tomislav.rozman@bicero.com

Why?

The purpose of the project is...

... to improve the visibility of HEI processes to all stakeholders: students, professors, management, external stakeholders.

What is BPM?

Business Process Management (BPM) is the discipline, which covers:

• identification, • modeling, • analysis, • documentation, • measuring, • automatization, • maintenance and • optimization of business processes.

Project partners• IMC Fachhochschule Krems, Austria (Applicant partner)

• BICERO, Business Informatics Center Rozman Ltd., Slovenia (partner, idea)

• DOBA Faculty of Applied Business and Social Studies Maribor, Slovenia (core partner)

• I.S.C.N. International Software Consulting Network LTD (core partner)

• Vakaru Lietuvos verslo kolegija, Lithuania (core partner)

• SZCZECINSKA SZKOLA WYZSZA COLLEGIUM BALTICUM, Poland (core partner)

• American University in Bulgaria, Bulgaria (core partner)

Project outcomes and results

• analyses of current state of BPM practices in HEIs,

• a set of BPM projects case studies transferred from ENTs to HEIs,

• a BPM framework for HEIs,

• a new course unit for Certified Business Process Manager course,

• educated HEI management staff,

• consortium which gathers ENTs/HEIs on the field of BPM.

Sources, similar work:

APQC process framework:

Charles Strut University in Australia-

Process framework

What is a process framework?

• CSU example:

What is a process framework?

• APQC example:

What is a process framework?

• APQC example:

Potential users of project results

• Employees at HEIs (management)–CIO, CEO, HRM, CRM, CTO, QM,

PM, CFO• Students

–Potential, studying, graduated• Lecturers, professors

– Internal, contractual• External stakeholders of HEIs

–Agencies, subcontractors

The research

4 groups of research:o State of BPM in HEIso BPM related curiccula in HEIso BPM knowledge analysis of HEI

management staffo Analysis: BPM knowledge needs in HEI

market

Goal: to find out what is the state and needs of Business Process

management in HEIs

Research: State of BPM in HEIs

• Quantitative analysis:– Research instrument: web survey in SI, EN, GER, LT,

BG, PL– Target group: HEI staff, employees, students

(employed)– Sample size: 50-100 / country

• Qualitative analysis:– Focus group

Research results: demographics

Share of sold services vs. products

Organization ownership

Organization types

Process documentation

Research results – what‘s interesting?

• Maturity of the management processes: – On average: high: 3-3,7 (out of 5)

• Too good to be true?

• This fact caused the action -> we switched the focus to the operating (core) processes– Teaching, research, studying, cooperating with

external parties, sales-related processes

Research: Focus group

• Target group: partner represenatives (2 per partner from 7 countries)

• Moderated discussion• Questions:

Q1: "What’s the state of Business Process Management in your organization?"

Q2: "Which processes in your organizations need the improvement?"

Research - Focus group - summary

• Structured answers (what‘s important for ideal BPM):

– Communication (at design, implement, maintenance, change time)

– Supporting templates, documents and samples (easy to find)

– Attractive design (of process framework - VISUAL)

– Three main target groups in HE: • students, teachers and researchers.

Researches in progress...

• Analysis of courses at HEIS– Which topics of BPM are missing?

• Analysis of knowledge at HEI employees– Are there any blindspots?

• Analysis of market needs for BPM knowledge– Who else needs this type of knowledge?

© ecqa 2010

ECQA – European Certification and Qualification organization:

o Is a non-profit association, joining institutions and thousands of professionals from all over Europe and abroad.

oProvides a Europe wide unified certification schema for numerous professions.

oBrings together experts from the market and supports the definition and development of the knowledge (Skills Sets) required for professions.

oDefines and verifies quality criteria for Training organizations and Trainers to ensure the same level of training all over the world.

oPromotes all certified professionals.

© ecqa 2010

Stakeholders and Key Relationships in Certification Process

© ecqa 2010

Modularity in ECQA Certified Professions

Consistent with EQF

The same structure for:• Trainings•Self test•Exam•Certificate

Certified Business Process ManagerCertified Business Process Manager for

HEI

Discussion...

You‘re invited to participate in the research – It will reveal a new view on the maturity of your organization.

At the end, you‘re invited to use the results (process framework, course).