Improved customer management through application upgradation
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Transcript of Improved customer management through application upgradation
Improved Customer Management Through Support Desk Services for a Leading Supermarket and Beauty Store RetailerCASE SUMMARY
NeedConsolidate multiple applications across different technologies to improve customer management and decrease operational ineffiencies
SolutionSet-up of a support desk to manage customer requirements
BenefitsSingle team managed support, ensured better customer management and centralized operations reducing dependence on resources
BUSINESS CHALLENGE • Multiple applications working in silos• Technology stack near end-of-life• Decentralized architecture• Gaps in financial processes and reporting,
and in business process requirements• High churn in resources (Both IT and
business)• Data inconsistency• Lack of proper documentation
SONATA’S TECHNOLOGY SOLUTION • Provided apps rationalization, standardized
process and technology refresh across key area of financials, merchandising, warehouse management and POS systems
• Set up an ITIL framework-based support desk
• Introduced performance and efficiency enhancing features
BUSINESS BENEFITS • Easy to use application• Better customer management with faster
billing rate, easily available sales and inventory information
• Ability to reach customers faster through new features such as improving offers to customers with intra-day promotions
• Single view of customer• Improvement in business functioning with
higher levels of server uptime• Increased ease of operations through
centralization, reduced complexity, and automation
• Elimination of revenue leakage • Better and faster reconciliation between the
different systems
ABOUT SONATA SOFTWARE
Sonata Software is a global IT services firm
focused on catalyzing transformational IT
initiatives of its clients through deep domain
knowledge, technology expertise and customer
commitment. The company delivers innovative
new solutions for Travel, Retail and Consumer
Goods industries by integrating technologies
such as Omni-Channel Commerce, Mobility,
Analytics, Cloud and ERP, to drive enhanced
customer engagement, operations efficiency
and return on IT investments. A trusted long-
term service provider to Fortune 100 companies
across both the software product development
and enterprise business segments, Sonata seeks
to add differentiated value to leadership who want
to make an impact on their businesses, with IT.
e-mail us: [email protected]