IMPORTANT: This booklet contains important information about …€¦ · IMPORTANT: This booklet...

IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explainsowner assistance information and GM’s participation in an Alternative Dispute Resolution Program.

Keep this booklet with your vehicle and make it available to a Buick dealer if warranty work is needed. Be sure tokeep it with your vehicle if you sell it so future owners will have the information.

Owner’s Name

Street Address

City & State

Vehicle Identification Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use:

2157496

Have you purchased the Genuine GM Protection Plan? The GMProtection Plan may be purchased within specific time/mileage limitations.Remember, if the service contract you are considering for purchase doesnot have the GM Protection Plan emblem shown above on it, then it is notthe Genuine GM Protection Plan from GM.

©2009 Buick Division, General Motors. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, BUICK,and the BUICK emblem are registered trademarks of General Motors.

Part No. 25851663 B Second Printing

Important Messageto Owners... ........................1

GM’s Commitment ....................1Owner Assistance ....................1GM Participation in anAlternative DisputeResolution Program ................1

Warranty Service – UnitedStates and Canada .................1

Warranty Coverageat a Glance ........................2

New Vehicle LimitedWarranty ...............................2

Emission Control SystemWarranty ...............................2

New VehicleLimited Warranty ...............4

What Is Covered ......................4What Is Not Covered ................7

Things to Know Aboutthe New VehicleLimited Warranty ..............11

Warranty Repairs –Component Exchanges ..........11

Warranty Repairs –Recycled Materials ................11

Tire Service ...........................11After-Manufacture“Rustproofing” ......................11

Paint, Trim, andAppearance Items .................12

Vehicle Operation and Care .....12Maintenance and WarrantyService Records ...................12

Chemical Paint Spotting ..........12Warranty Coverage –Extensions ...........................12

Touring Owner Service –Foreign Countries .................13

Warranty Service – ForeignCountries .............................13

Original EquipmentAlterations ...........................14

Recreation Vehicle andSpecial Body orEquipment Alterations ............14

Pre-Delivery Service ...............14Production Changes ...............15Noise Emissions Warrantyfor Light Duty TrucksOver 10,000 LBS GrossVehicle WeightRating (GVWR) Only ..............15

Emission ControlSystems Warranty ............16

What Is Covered ....................16How to Determine theApplicable EmissionsControl System Warranty .......16

Federal Emission ControlSystem Warranty ..................16

California Emission ControlSystem Warranty ..................18

2010 Buick Limited Warrantyand Owner Assistance Information

Emission WarrantyParts List ..........................21

Emission Warranty Parts List ...21Replacement Parts .................25Maintenance and Repairs ........25Claims Procedure ...................26

Customer SatisfactionProcedure .........................28

State WarrantyEnforcement Laws ...........30

Warranty Information forCalifornia Only .................31

Special CoverageAdjustment ProgramsBeyond the WarrantyPeriod ...............................32

Customer AssistanceOffices ..............................33

Customer Assistance forText Telephone (TTY)Users ................................34

Online Owner Center ...........35Online OwnerCenter (U.S.) —www.gmownercenter.com/buick ..................................35

My GM Canada (Canada) —www.gm.ca ..........................35

Roadside AssistanceProgram ............................36

Courtesy TransportationProgram ............................37

2010 Buick Limited Warrantyand Owner Assistance Information

GM’s CommitmentGM is committed to assuringsatisfaction with your new vehicle.

Your dealer also wants you tobe completely satisfied and invitesyou to return for all your serviceneeds, both during and afterthe warranty period.

Owner AssistanceThe dealer is best equipped toprovide all your vehicle’s serviceneeds. Should you ever encounter aproblem that is not resolvedduring or after the limited warrantyperiod, talk to a member ofdealer management. Under certaincircumstances, GM and/or GMdealers may provide assistance after

the limited warranty period hasexpired when the problem resultsfrom a defect in material orworkmanship. These instances willbe reviewed on a case-by-casebasis. If the issue has not beenresolved to your satisfaction, followthe Customer SatisfactionProcedure on page 28.

We thank you for choosing GM.

GM Participation in anAlternative Dispute ResolutionProgramSee Customer SatisfactionProcedure on page 28 forinformation on the voluntary,non-binding Alternative DisputeResolution Program in whichGM participates.

Warranty Service – UnitedStates and CanadaThe selling dealer has invested inthe proper tools, training andparts inventory to ensure that anynecessary warranty repairs canbe made to your vehicle. GMrequests that the vehicle be returnedto the selling dealer for all warrantyrepairs. If a situation or eventoccurs where you are significantlyinconvenienced, an authorizedGM dealer can make the warrantyrepairs. However, in the eventthe dealer is not able to perform therepair due to the special tool andtraining requirement, contactthe Customer Assistance Offices onpage 33. If you are unable toreturn to the selling dealer, contacta GM dealer in the United Statesor Canada for warranty service.

Important Message to Owners... 1

The warranty coverages aresummarized below.

New Vehicle Limited Warranty

Bumper-to-Bumper(Includes Tires)

• Coverage is for the first 4 yearsor 50,000 miles, whichevercomes first.

Powertrain

• Coverage is for the first 5 yearsor 100,000 miles, whichevercomes first.

Sheet Metal

• Corrosion coverage is for thefirst 4 years or 50,000 miles,whichever comes first.

• Rust-through coverage is for thefirst 6 years, unlimited mileage.

Emission Control SystemWarrantyFor light duty truks, see “How toDetermine the Applicable EmissionsControl System Warranty” underEmission Control Systems Warrantyon page 16 for more information.

Federal

• Gasoline Engines− Defects and performance

for cars and light dutytruck emission controlsystems are covered for thefirst 2 years or 24,000 miles,whichever comes first.From the first 2 years or24,000 miles to 4 years or50,000 miles defects inmaterial or workmanshipcontinue to be covered

under the New VehicleLimited WarrantyBumper-to-Bumper coverageexplained previously.Specified major componentsare covered for the first8 years or 80,000 miles,whichever comes first.

− Defects and performance forheavy duty truck emissioncontrol systems are coveredfor the first 5 years or50,000 miles, whichevercomes first.

• 6.6L DURAMAX® DieselEngines are covered for thefirst 5 years or 50,000 miles,whichever comes first.

2 Warranty Coverage at a Glance

California

• Gasoline Engines− Defects and performance for

cars and trucks with lightduty or medium dutyemission control systems arecovered for the first 3 yearsor 50,000 miles, whichevercomes first.

− Specified components forcars or light duty trucksequipped with light duty ormedium duty truck emissioncontrol systems arecovered for the first 7 yearsor 70,000 miles, whichevercomes first.

• 6.6L DURAMAX® DieselEngines− Defects and performance for

the emission control systemsare covered for the first5 years or 50,000 miles,whichever comes first.

− Specified components for theemission control system arecovered for the first7 years or 70,000 miles,whichever comes first.

Important: Some Californiaemission vehicles may have specialcoverages longer than those listedhere. See “California EmissionControl System Warranty” underEmission Control Systems Warrantyon page 16.

Noise Emissions

• Coverage is for applicablevehicles weighing over10,000 lbs based on theGross Vehicle WeightRating (GVWR) only, forthe entire life of the vehicle.

Warranty Coverage at a Glance 3

GM will provide for repairs to thevehicle during the warranty periodin accordance with the followingterms, conditions, and limitations.

What Is Covered

Warranty Applies

This warranty is for GM vehiclesregistered in the United States andnormally operated in the UnitedStates or Canada, and is providedto the original and any subsequentowners of the vehicle during thewarranty period.

Repairs Covered

The warranty covers repairs tocorrect any vehicle defect related tomaterials or workmanship occurringduring the warranty period.Needed repairs will be performedusing new or remanufactured parts.

No Charge

Warranty repairs, including towing,parts, and labor, will be made atno charge.

Obtaining Repairs

To obtain warranty repairs, take thevehicle to a Buick dealer facilitywithin the warranty period andrequest the needed repairs. Areasonable time must be allowed forthe dealer to perform necessaryrepairs.

Warranty Period

The warranty period for allcoverages begins on the date thevehicle is first delivered or put in useand ends at the expiration of thecoverage period.

Bumper-to-Bumper Coverage

The complete vehicle is covered for4 years or 50,000 miles, whichevercomes first, except for othercoverages listed here under “WhatIs Covered” and those itemslisted under “What Is Not Covered”later in this section.

Powertrain Coverage

The powertrain is covered for5 years or 100,000 miles,whichever comes first, exceptfor other coverages listed hereunder “What is Covered” and thoseitems listed under “What is NotCovered” later in this section.

Engine Coverage includes: Allinternally lubricated parts, engine oilcooling hoses, lines and radiators.Also included are all actuatorsand electrical components internalto the engine (i.e.: Active FuelManagement Valve Lifter OilManifold, etc.) cylinder head, block,timing gears, timing chain, timingcover, oil pump/oil pump housing,OHC carriers, valve covers, oil pan,seals, gaskets, manifolds, flywheel,water pump, harmonic balancer,engine mount, starter motor,turbocharger and supercharger.Timing belts are covered until thefirst scheduled maintenance interval.

4 New Vehicle Limited Warranty

Exclusions: Excluded from thepowertrain coverage are sensors,wiring, connectors, engine radiator,coolant hoses, coolant andheater core. Coverage on theengine cooling system begins at theinlet to the water pump and endswith the thermostat housingand/or outlet that attaches to thereturn hose. Also excluded isthe entire pressurized fuel system(in-tank fuel pump, pressurelines, fuel rail(s), regulator, injectorsand return line) as well as theEngine/Powertrain Control Moduleand/or module programming.

Transmission/Transaxle Coverageincludes: All internally lubricatedparts, case, torque converter,mounts, seals and gaskets as well asany electrical components internal tothe transmission/transaxle. Alsocovered are any actuators directlyconnected to the transmission(slave cylinder, etc.).

Exclusions: Excluded from thepowertrain coverage aretransmission cooling lines, hoses,radiator, sensors, wiring andelectrical connectors. Also excludedare the clutch and pressure plateas well as any Transmission ControlModule and/or moduleprogramming.

Transfer Case Coverage includes:All internally lubricated parts,case, mounts, seals and gaskets aswell as any electrical componentsinternal to the transfer case.Also covered are any actuatorsdirectly connected to the transfercase as well as encoder motor.

Exclusions: Excluded from thepowertrain coverage are transfercase cooling lines, hoses, radiator,sensors, wiring, electricalconnectors as well as the transfercase control module and/or moduleprogramming.

Drive Systems Coverageincludes: All internally lubricatedparts, final drive housings, axleshafts and bearings, constantvelocity joints, propeller shafts anduniversal joints. All mounts,supports, seals, gaskets as well asany electrical components internalto the drive axle. Also coveredare any actuators directly connectedto the drive axle (i.e.: frontdifferential actuator, etc.).

Exclusions: Excluded from thepowertrain coverage are all wheelbearings, drive wheel front and rearhub bearings, locking hubs, drivesystem cooling, lines, hoses,radiator, sensors, wiring andelectrical connectors related todrive systems as well as any drivesystem control module and/ormodule programming.

Tire Coverage

The tires supplied with your vehicleare covered against defects inmaterial or workmanship under theBumper-to-Bumper coverage.

New Vehicle Limited Warranty 5

Any tire replaced will continueto be warranted for the remainingportion of the Bumper-to-Bumpercoverage period.

After your New Vehicle LimitedWarranty expires, you may still havepro-rated warranty coverage onyour original equipment tires by thetire manufacturer. Contact thetire manufacturer of the brand oftires on your vehicle. If necessary,your GM dealer or GM CustomerAssistance Center can provide youwith the tire manfacturer’s contactinformation.

Accessory Coverages

All GM parts and accessories soldand permanently installed on aGM vehicle by a GM Dealer orGM approved AccessoryDistributer/Installer (ADI) priorto delivery will be coveredunder the applicable portion(Bumper-to-Bumper, Powertrain,etc.) of the New Vehicle LimitedWarranty. In the event GMaccessories are installed after

vehicle delivery, or are replacedunder the New Vehicle LimitedWarranty, they will be covered,parts and labor, for the balanceof the applicable portion of theNew Vehicle Limited Warranty,but in no event less than12 months/12,000 miles.

GM accessories soldover-the-counter, or those notrequiring installation, will continue toreceive the standard GM DealerParts Warranty of 12 monthsfrom the date of purchase,parts only.

GM Licensed Accessoriesare covered under theaccessory-specific manufacturer’swarranty and are not warrantedby GM or its dealers.

Notice: This warranty excludes:

Any communications devicethat becomes unusable or unableto function as intended due tounavailability of compatiblewireless service or GPS satellitesignals.

Sheet Metal Coverage

Sheet metal panels are coveredagainst corrosion and rust-throughas follows:

Corrosion: Body sheet metalpanels are covered against rust for4 years or 50,000 miles, whichevercomes first.

Rust-Through: Any body sheetmetal panel that rusts through, anactual hole in the sheet metal,is covered for up to 6 years,unlimited mileage.Important: Cosmetic or surfacecorrosion, resulting from stone chipsor scratches in the paint, forexample, is not included in sheetmetal coverage.

Towing

Towing is covered to the nearestBuick dealer if your vehicle cannotbe driven because of a warranteddefect.


What Is Not Covered

Tire and Wheel Damage or Wear

Normal tire wear or wear-out is notcovered. Road hazard damage suchas punctures, cuts, snags, andbreaks resulting from pothole impact,curb impact, or from other objectsand tire wear due to misalignmentbeyond the maintenance period isnot covered. Also, damage fromimproper inflation, spinning, as whenstuck in mud or snow, tire chains,racing, improper mounting ordismounting, misuse, negligence,alteration, vandalism, ormisapplication is not covered.Damage to wheels or tire sidewallscaused by automatic car washes orcleaning agents isnot covered.

Damage Due to Accident, Misuse,or Alteration

The New Vehicle Limited Warrantydoes not cover damage causedas the result of any of the following:

• Collision, fire, theft, freezing,vandalism, riot, explosion, orobjects striking the vehicle

• Misuse of the vehicle such asdriving over curbs, overloading,racing, or other competition.Proper vehicle use is discussedin the owner manual.

• Alteration, modification, ortampering to the vehicle,including, but not limited to thebody, chassis, powertrain,driveline, or other componentsafter final assembly by GM.

• Coverages do not apply ifthe odometer has beendisconnected, its reading hasbeen altered, or mileage cannotbe determined.

• Installation of non-GM (GeneralMotors) parts

• Water or fluid contamination

• Damage resulting from hail,floods, windstorms, lightningand other environmentalconditions

• Alteration of glass parts byapplication of tinting films

Important: This warranty is void onvehicles currently or previously titledas salvaged, scrapped, junked, orotherwise considered a total loss.

Damage or Corrosion Due toEnvironment, ChemicalTreatments, or AftermarketProducts

Damage caused by airborne fallout,rail dust, salt from sea air, salt orother materials used to control roadconditions, chemicals, tree sap,stones, hail, earthquake, water orflood, windstorm, lightning, theapplication of chemicals or sealantssubsequent to manufacture, etc.,is not covered. See “Chemical PaintSpotting” under Things to KnowAbout the New Vehicle LimitedWarranty on page 11.


Damage Due to Insufficient orImproper Maintenance

Damage caused by failure to followthe recommended maintenanceschedule intervals and/or failure touse or maintain proper fluids, ormaintain fluids betweenrecommended maintenanceintervals, fuel, lubricants, orrefrigerants recommended in theowner manual is not covered.

Damage Due to Contaminated orPoor Quality Fuel

Poor fuel quality or incorrect fuelmay cause driveability problemssuch as hesitation, lack of power,stall, or no start. It may also rendergauges inoperable or degradefunctionality for components such asspark plugs, oxygen sensors, andthe catalytic converter.

Damage from poor fuel quality, watercontamination, incorrect diesel fuelor gasoline may not be covered.

It is recommended that gasolinemeet specifications whichwere developed by automobilemanufacturers around theworld and contained in theWorld-Wide Fuel Charter whichis available from the Allianceof Automobile Manufacturersat www.autoalliance.org/fuel_charter.htm. Gasoline meetingthese specifications could provideimproved driveability and emissioncontrol system performancecompared to other gasoline.

Please refer to your Owner Manualunder “Fuel”, for additionalrecommendations, including the useof TOP TIER Detergent Gasoline.Additional information can alsobe found at: www.toptiergas.com/index.html.

Damage Due to Impact, Use, orthe Environment

Windshield or glass cracks, chips orscratches due to impact are notcovered. Windshield cracks will becovered for the first 12 months,regardless of mileage if caused bydefects in material or workmanship.

Lights, lens, mirrors, paint, grill,moldings and trim are not coveredfor cracks, chips, scratches,dents, dings and punctures or tearsas a result of impact with otherobjects or road hazards. In addition,cracks, chips, scratches or otherdamage to the face of a radioor instrument cluster from impact orforeign objects is not covered.


Maintenance

All vehicles require periodicmaintenance. Maintenance services,such as those detailed in theowner manual are the owner’sexpense. Vehicle lubrication,cleaning, or polishing are notcovered. Failure of or damage tocomponents requiring replacementor repair due to vehicle use,wear, exposure, or lack ofmaintenance is not covered.

Items such as:

• Audio System Cleaning• Brake Pads/Linings• Clutch Linings• Coolants and Fluids• Filters• Keyless Entry (or other remote

transmitter/receiver batteries) *• Limited Slip Rear Axle Service

• Tire Rotation• Wheel Alignment/Balance **• Wiper Inserts

are covered up to the firstmaintenance inspection periodoutlined in the Owner Manual.Any replacement at the time of, orbeyond the maintenance inspectionperiod is considered maintenance,and is not covered as part ofthe New Vehicle Limited Warranty.The New Vehicle Limited Warrantyonly covers components whenreplacement or repair of thesecomponents is the result of a defectin material or workmanship.

* Consumable battery covered upto 12 months only.

** Maintenance items after7,500 miles.

Extra Expenses

Economic loss or extra expense isnot covered.

Examples include:

• Inconvenience• Lodging, meals, or other

travel costs• Loss of vehicle use• Payment for loss of time or pay• State or local taxes required

on warranty repairs• Storage


Other Terms: This warranty givesyou specific legal rights and youmay also have other rightswhich vary from state to state.

GM does not authorize any personto create for it any other obligationor liability in connection withthese vehicles. Any impliedwarranty of merchantability orfitness for a particular purposeapplicable to this vehicle islimited in duration to the durationof this written warranty.Performance of repairs andneeded adjustments is theexclusive remedy under thiswritten warranty or any impliedwarranty. GM shall not beliable for incidental orconsequential damages, such as,but not limited to, lost wagesor vehicle rental expenses,resulting from breach of thiswritten warranty or any impliedwarranty.*

* Some states do not allowlimitations on how long an impliedwarranty will last or the exclusion orlimitation of incidental orconsequential damages, so theabove limitations or exclusions maynot apply to you.


Warranty Repairs –Component ExchangesIn the interest of customersatisfaction, GM may offerexchange service on some vehiclecomponents. This service is intendedto reduce the amount of time yourvehicle is not available for use dueto repairs. Components used inexchange are service replacementparts which may be new,remanufactured, reconditioned, orrepaired, depending on thecomponent involved.

All exchange components usedmeet GM standards and arewarranted the same as newcomponents. Examples of the typesof components that might beserviced in this fashion include:engine and transmissionassemblies, instrument clusterassemblies, radios, compact discplayers, tape players, batteries, andpowertrain control modules.

Warranty Repairs – RecycledMaterialsEnvironmental Protection Agency(EPA) guidelines and GM supportthe capture, purification, andreuse of automotive air conditioningrefrigerant gases and enginecoolant. As a result, any repairsGM may make to your vehicle mayinvolve the installation of purifiedreclaimed refrigerant and coolant.

Tire ServiceAny authorized Buick or tire dealerfor your brand of tires can assistyou with tire service. If, aftercontacting one of these dealers, youneed further assistance or youhave questions, contact BuickCustomer Assistance Center. Thetoll-free telephone numbers arelisted under Customer AssistanceOffices on page 33.

After-Manufacture“Rustproofing”Your vehicle was designed and builtto resist corrosion. Application ofadditional rust-inhibiting materials isneither necessary nor requiredunder the Sheet Metal Coverage.GM makes no recommendationsconcerning the usefulness or valueof such products.

Application of after-manufacturerustproofing products may create anenvironment which reduces thecorrosion resistance built into yourvehicle. Repairs to correct damagecaused by such applications arenot covered under your New VehicleLimited Warranty.

Things to Know About the New Vehicle Limited Warranty 11

Paint, Trim, and AppearanceItemsDefects in paint, trim, upholstery, orother appearance items arenormally corrected during newvehicle preparation. If you find anypaint or appearance concerns,advise your dealer as soonas possible. Your owner manual hasinstructions regarding the care ofthese items.

Vehicle Operation and CareConsidering the investmentyou have made in your Buick, weknow you will want to operateand maintain it properly. We urgeyou to follow the maintenanceinstructions in your owner manual.

If you have questions on how tokeep your vehicle in good workingcondition, see your Buick dealer, theplace many customers choose tohave their maintenance work done.You can rely on your Buickdealer to use the proper parts andrepair practices.

Maintenance and WarrantyService RecordsRetain receipts coveringperformance of regularmaintenance. Receipts canbe very important if a questionarises as to whether a malfunctionis caused by lack of maintenanceor a defect in material orworkmanship.

A “Maintenance Record” is providedin the maintenance schedulesection of the owner manual forrecording services performed.

The servicing dealer can provide acopy of any warranty repairs foryour records.

Chemical Paint SpottingSome weather and atmosphericconditions can create a chemicalfallout. Airborne pollutants canfall upon and adhere to paintedsurfaces on your vehicle. This

damage can take two forms:blotchy, ring-shaped discolorations,and/or small irregular dark spotsetched into the paint surface.

Although no defect in the factoryapplied paint causes this, Buick willrepair, at no charge to the owner,the painted surfaces of new vehiclesdamaged by this fallout conditionwithin 12 months or 12,000 miles ofpurchase, whichever comes first.

Warranty Coverage –Extensions

Time Extensions: The New VehicleLimited Warranty will be extendedone day for each day beyond the first24 hour period in which your vehicleis at an authorized dealer facility forwarranty service. You may be askedto show the repair orders to verify theperiod of time the warranty is to beextended. Your extension rights mayvary depending on state law.

12 Things to Know About the New Vehicle Limited Warranty

Mileage Extensions: Prior todelivery, some mileage is put onyour vehicle during testing atthe assembly plant, during shipping,and while at the dealer facility.The dealer records this mileage onthe first page of this warrantybooklet at delivery. For eligiblevehicles, this mileage will be addedto the mileage limits of thewarranty ensuring that you receivefull benefit of the coverage.Mileage extension eligibility:

• Applies only to new vehiclesheld exclusively in new vehicleinventory.

• Does not apply to used vehicles,GM-owned vehicles, dealerowned used vehicles, or dealerdemonstrator vehicles.

• Does not apply to vehicles withmore than 1,000 miles on theodometer even though thevehicle may not have beenregistered for license plates.

Touring Owner Service –Foreign CountriesIf you are touring in a foreigncountry and repairs are needed,take your vehicle to a GM dealerfacility, preferably one whichsells and services Buick vehicles.Once you return to the UnitedStates, provide your dealer with astatement of circumstances,the original repair order, proof ofownership, and any paid receiptindicating the work performed andparts replaced for reimbursementconsideration.Important: Repairs madenecessary by the use of improper ordirty fuels and lubricants are notcovered under the warranty.See your owner manual foradditional information on fuelrequirements when operating inforeign countries.

Warranty Service – ForeignCountriesThis warranty applies to GMvehicles registered in the UnitedStates and normally operated in theUnited States or Canada. If youhave permanently relocatedand established householdresidency in another country, GMmay authorize the performanceof repairs under the warrantyauthorized for vehicles generallysold by GM in that country. Contactan authorized GM dealer in yourcountry for assistance.Important: GM warrantycoverages may be void onGM vehicles that have beenimported/exported for resale.


Original Equipment AlterationsThis warranty does not cover anydamage or failure resulting frommodification or alteration tothe vehicle’s original equipment asmanufactured or assembled byGeneral Motors. Examples of thetypes of alterations that would not becovered include cutting, welding,or disconnecting of the vehicle’soriginal equipment parts andcomponents.

Additionally, General Motors doesnot warranty non-GM parts and/orcalibrations. The use of parts and/orcontrol module calibrations notissued through General Motors willvoid the warranty coverage for thosecomponents that are damaged orotherwise affected by the installationof the non-GM part and/or controlmodule calibration.

The only exception is that non-GMparts labeled “Certified to EPAStandards” are covered by theFederal Emissions PerformanceWarranty.

Recreation Vehicle andSpecial Body or EquipmentAlterationsInstallations or alterations to theoriginal equipment vehicle, orchassis, as manufactured andassembled by GM, are not coveredby this warranty. The special bodycompany, assembler, or equipmentinstaller is solely responsible forwarranties on the body or equipmentand any alterations to any of theparts, components, systems, orassemblies installed by GM.Examples include, but are not limitedto, special body installations, such asrecreational vehicles, the installationof any non-GM part, cutting, welding,or the disconnecting of originalequipment vehicle or chassis partsand components, extension ofwheelbase, suspension and drivelinemodifications, and axle additions.

Pre-Delivery ServiceDefects in the mechanical, electrical,sheet metal, paint, trim, and othercomponents of your vehicle mayoccur at the factory or while it isbeing transported to the dealerfacility. Normally, any defectsoccurring during assembly areidentified and corrected at the factoryduring the inspection process.In addition, dealers inspect eachvehicle before delivery. They repairany uncorrected factory defects andany transit damage detected beforethe vehicle is delivered to you.

Any defects still present at the timethe vehicle is delivered to youare covered by the warranty. If youfind any defects, advise yourdealer without delay. For furtherdetails concerning any repairs whichthe dealer may have made priorto you taking delivery of yourvehicle, ask your dealer.

14 Things to Know About the New Vehicle Limited Warranty

Production ChangesGM and GM dealers reserve the rightto make changes in vehicles builtand/or sold by them at any timewithout incurring any obligation tomake the same or similar changeson vehicles previously built and/orsold by them.

Noise Emissions Warranty forLight Duty Trucks Over10,000 LBS Gross VehicleWeight Rating (GVWR) OnlyGM warrants to the first person whopurchases this vehicle for purposesother than resale and to eachsubsequent purchaser of thisvehicle, as manufactured by GM,that this vehicle was designed, built,and equipped to conform at thetime it left GM’s control withall applicable United States EPANoise Control Regulations.

This warranty covers this vehicle asdesigned, built, and equipped byGM, and is not limited to anyparticular part, component, orsystem of the vehicle manufacturedby GM. Defects in design,assembly, or in any part,component, or vehicle system asmanufactured by GM, which, at thetime it left GM’s control, causednoise emissions to exceed FederalStandards, are covered by thiswarranty for the life of the vehicle.


The emission warranty on yourvehicle is issued in accordance withthe U.S. Federal Clean Air Act.Defects in material or workmanshipin GM emission parts may alsobe covered under the New VehicleLimited Warranty Bumper-to-Bumpercoverage. There may be additionalcoverage on GM diesel enginevehicles. In any case, the warrantywith the broadest coverageapplies.

What Is CoveredThe parts covered under theemission warranty are listed underEmission Warranty Parts List onpage 21.

How to Determine theApplicable Emissions ControlSystem WarrantyState and Federal agencies mayrequire different emission controlsystem warranty depending on:

• Whether the vehicle conformsto regulations applicable tolight duty or heavy dutyemission control systems.

• Whether the vehicle conformsto or is certified for Californiaregulations in addition toU.S. EPA Federal regulations.

All vehicles are eligible for FederalEmissions Control SystemWarranty Coverage. If the emissionscontrol label contains languagestating the vehicle conformsto California regulations, the vehicleis also eligible for CaliforniaEmissions Control System WarrantyCoverage.

Federal Emission ControlSystem Warranty

Federal Warranty Coverage

• Car or Light Duty Truckwith a Gross Vehicle WeightRating (GVWR) of 8,500 lbs.or less− 2 years or 24,000 miles and

8 years or 80,000 miles forthe catalytic converter,vehicle/powertrain controlmodule, transmission controlmodule or other onboardemissions diagnostic device,including emission-relatedsoftware, whichevercomes first.

• Light Duty Truck equipped withHeavy Duty Gasoline Engineand with a Gross Vehicle WeightRating (GVWR) greater than8,500 lbs.− 5 years or 50,000 miles,

whichever comes first.

16 Emission Control Systems Warranty

• Light Duty Truck equipped withHeavy Duty Diesel Engine andwith a Gross Vehicle WeightRating (GVWR) greater than8,500 lbs.− 5 years or 50,000 miles,

whichever comes first.

Federal Emission Defect Warranty

GM warrants to the owner thefollowing:

• The vehicle was designed,equipped, and built so as toconform at the time of sale withapplicable regulations of theFederal EnvironmentalProtection Agency (EPA).

• The vehicle is free from defectsin materials and workmanshipwhich cause the vehicle to fail toconform with those regulationsduring the emission warrantyperiod.

Emission related defects in thegenuine GM parts listed under theEmission Warranty Parts List,including related diagnostic costs,parts, and labor are covered bythis warranty.

Federal Emission PerformanceWarranty

Some states and/or localjurisdictions have establishedperiodic vehicle Inspection andMaintenance (I/M) programsto encourage proper maintenance ofyour vehicle. If an EPA-approvedI/M program is enforced in yourarea, you may also be eligible forEmission Performance Warrantycoverage when all of the followingthree conditions are met:

• The vehicle has beenmaintained and operated inaccordance with the instructionsfor proper maintenance and useset forth in the owner manualsupplied with your vehicle.

• The vehicle fails anEPA-approved I/M test duringthe emission warranty period.

• The failure results, or will result,in the owner of the vehiclehaving to bear a penalty or othersanctions, including the denialof the right to use the vehicle,under local, state, or federal law.

GM warrants that your dealer willreplace, repair, or adjust to GMspecifications, at no charge to you,any of the parts listed under theEmission Warranty Parts Liston page 21 which may be necessaryto conform to the applicableemission standards. Non-GMparts labeled “Certified to EPAStandards” are covered bythe Federal Emission PerformanceWarranty.

Emission Control Systems Warranty 17

California Emission ControlSystem WarrantyThis section outlines the emissionwarranty that GM provides for yourvehicle in accordance with theCalifornia Air Resources Board.Defects in material or workmanshipin GM emission parts may also becovered under the New VehicleLimited Warranty Bumper-to-Bumpercoverage. There may be additionalcoverage on GM diesel enginevehicles. In any case, the warrantywith the broadest coverage applies.

This warranty applies if your vehiclemeets both of the followingrequirements:

• Your vehicle is registered inCalifornia or other statesadopting California emissionand warranty regulations.*

• Your vehicle is certified for salein California as indicated on thevehicle’s emission controlinformation label.

* Important: Connecticut, Maine,Massachusetts, New Jersey,Oregon, Pennsylvania, RhodeIsland, Vermont, and Washingtonhave California Emissions Warrantycoverage. (New York adoptedCalifornia emission standards, butnot the California EmissionsWarranty. The Federal EmissionsControl Warranty applies to allnon-PZEV vehicles in New York.)

California Partial Zero EmissionVehicles (PZEV) have extendedcoverage on all emission relatedparts.Important: California, Connecticut,Maine, Massachusetts, New Jersey,New York, Rhode Island, andVermont have PZEV EmissionWarranty Coverage.

Your Rights and Obligations(For Vehicles Subject to CaliforniaExhaust Emission Standards)

The California Air Resources Boardand General Motors are pleasedto explain the emission controlsystem warranty on your vehicle.In California, new motor vehiclesmust be designed, built, andequipped to meet the State’sstringent anti-smog standards.GM must warrant the emissioncontrol system on your vehicle forthe periods of time and mileagelisted provided there has beenno abuse, neglect, or impropermaintenance of your vehicle. Yourvehicle’s emission control systemmay include parts such as thefuel injection system, ignitionsystem, catalytic converter, andengine computer. Also included arehoses, belts, connectors, andother emission related assemblies.


Where a warrantable conditionexists, GM will repair your vehicle atno cost to you including diagnosis,parts, and labor.

California Emission Defect andEmission Performance WarrantyCoverage

For cars and trucks with light dutyor medium duty emissions:

• For 3 years or 50,000 miles(5 years or 50,000 miles forDuramax Diesel), whichevercomes first:− If your vehicle fails a smog

check inspection, GM willmake all necessary repairsand adjustments to ensurethat your vehicle passes theinspection. This is yourEmission Control SystemPerformance Warranty.

− If any emission related part onyour vehicle is defective, GMwill repair or replace it. This isyour Short-term EmissionDefects Warranty.

• For 7 years or 70,000 miles,whichever comes first:− If an emission related part

listed in this booklet speciallynoted with coverage for7 years or 70,000 miles isdefective, GM will repair orreplace it. This is yourLong-term Emission ControlSystem Defects Warranty.

• For 8 years or 80,000 miles,whichever comes first:− If the catalytic converter,

vehicle/powertrain controlmodule, transmission controlmodule or other onboardemissions diagnostic device,including emissions relatedsoftware, is found to bedefective, GM will repair orreplace it under the FederalEmission Control SystemWarranty.

• For 8 years or 100,000 miles,whichever comes first forCalifornia Low Emission Vehicle2 (LEV2) vehicles equipped withoption code NUA:− If an emission related

part listed in this bookletspecially noted with7 years/70,000 miles or8 years/80,000 miles isdefective, GM will repair orreplace it. This is yourLong-term Emission ControlSystem Defect Warranty.

• For 15 years or 150,000 miles,whichever comes first for aPartial Zero EmissionVehicle (PZEV):− If any emission related part*

listed in this booklet isdefective, GM will repair orreplace it. This is your (PZEV)Emission Control SystemDefects Warranty.

* PZEV Hybrid Batteries are coveredfor 10 years or 150,000 miles,whichever comes first.

Emission Control Systems Warranty 19

Any authorized Buick dealer will, asnecessary under these warranties,replace, repair, or adjust to GMspecifications any genuine GM partsthat affect emissions.

The applicable warranty period shallbegin on the date the vehicle isdelivered to the first retail purchaseror, if the vehicle is first placed inservice as a demonstrator orcompany vehicle prior to sale atretail, on the date the vehicleis placed in such service.

Owner’s WarrantyResponsibilities

As the vehicle owner, you areresponsible for the performance ofthe scheduled maintenancelisted in your owner manual.GM recommends that you retain allmaintenance receipts for yourvehicle, but GM cannot denywarranty coverage solely for thelack of receipts or for your failure toensure the performance of allscheduled maintenance.

You are responsible for presentingyour vehicle to a GM dealerselling your vehicle line as soon asa problem exists. The warrantedrepairs should be completedin a reasonable amount of time, notto exceed 30 days.

As the vehicle owner, you shouldalso be aware that GM maydeny warranty coverage if yourvehicle or a part has failed due toabuse, neglect, improper orinsufficient maintenance, ormodifications not approved by GM.

If you have any questionsregarding your rights andresponsibilities under thesewarranties, you should contact theCustomer Assistance Center at1-800-222-1020 or, in California,write to:

State of California Air ResourcesBoardMobile Source Operations DivisionP.O. Box 8001El Monte, CA 91731-2990


Emission Warranty Parts ListThe emission parts listed hereare covered under the EmissionControl System Warranty. The termsare explained previously in thissection under the “Federal EmissionControl System Warranty” andthe “California Emission ControlSystem Warranty”.Important: Certain parts may becovered beyond these warranties ifshown with asterisk(s) as follows:

• (*) 7 years/70,000 miles,whichever comes first, CaliforniaEmission Control SystemWarranty coverage.

• (**) 8 years/80,000 miles,whichever comes first, FederalEmission Control SystemWarranty coverage. (Alsoapplies to California certifiedlight duty and medium dutyvehicles.)

• (*) and (**) are 8 years/100,000 miles, whichevercomes first, for CaliforniaLEV2 vehicles equipped withoption code NUA.

All listed parts 15 years/150,000 miles, whichever comesfirst, on California PZEV (NU6)vehicles registered in a PZEV state.

The Emission Control SystemWarranty obligations do not apply toconditions resulting from tampering,abuse, neglect, or impropermaintenance; or any other item listedunder “What Is Not Covered” underNew Vehicle Limited Warranty onpage 4. The “Other Terms”presented under New VehicleLimited Warranty on page 4 alsoapply to the emission relatedwarranties.

Powertrain Control System

ABS Control Module **

Camshaft Position Actuator *

Camshaft Position Actuator Valve

Coolant Level Sensor

Data Link Connector

Engine Control Module (ECM) **

Engine Coolant Temperature Sensor

Fuel Control Module **

Intake Air Temperature Sensor

Malfunction Indicator Lamp

Manifold Absolute Pressure Sensor

Mass Air Flow Sensor

Oil Pressure Sensor Active FuelManagement™ (AFM) only

Oxygen Sensor(s)

Powertrain Control Module (PCM) **

Throttle Position Sensor

Vehicle Control Module (VCM) **

Vehicle Speed Sensor

Wheel Speed Sensor

Transmission Controls andTorque Management

GMLAN (CAN) CommunicationsCircuit

Manual Transmission Clutch Switch

Park/Neutral Switch

Torque Converter Clutch Solenoids

Emission Warranty Parts List 21

Torque Converter Clutch Switch

Transmission Control Module **

Transmission Fluid TemperatureSensor

Transmission Gear Selection Switch(Diesel)

Transmission Internal Mode Switch

Transmission Pressure ControlSolenoids

Transmission Pressure Switches

Transmission Shift Solenoids(7/70 Only Cobalt, G5, HHR *)

Transmission Speed Sensor(Input) *

Transmission Speed Sensor(Output)

Fuel Management System

Common Rail Assembly(6.6L DURAMAX® Diesel) *

Diesel Fuel Injection Pump *

Diesel Fuel Injector ControlModule – EDU (6.6L DURAMAX®

Diesel) *

Direct Fuel Injector Assembly(6.6L DURAMAX® Diesel) *

Fuel Injector

Fuel Pressure Regulator

Fuel Pressure Sensor

Fuel Rail Assembly *

Fuel Temperature Sensor

Function Block (6.6L DURAMAX®

Diesel)

High Pressure Fuel Pump (SIDI) *

Air Management System

Air Cleaner

Air Cleaner Resonator

Air Intake Ducts

Charge Air Control Actuator

Charge Air Control Solenoid Valve

Charge Air Control Valve

Charge Air Cooler *

Charge Air Cooler Fan

Idle Air Control Valve

Idle Speed Control Motor

Intake Air Heater

Intake Manifold *

Intake Manifold Gasket (7/70 Only6.6L DURAMAX® Diesel and Impalawith 3.5L or 3.9L *)

Intake Manifold Heater

Intake Manifold Tuning Valve

Supercharger Assembly *

Throttle Body * (Replacement Only)

Throttle Body Heater

Turbocharger Assembly *

Turbocharger Boost Sensor

Turbocharger Oil Separator

Vacuum Pump (6.6L DURAMAX®

Diesel)

22 Emission Warranty Parts List

Ignition System

Camshaft Position Sensor(s)

Crankshaft Position Sensor(s)

Glow Plug(s) (Diesel)

Glow Plug Controller (Diesel)

Ignition Coil(s)

Ignition Control Module

Knock Sensor

Spark Plug Wires

Spark Plugs

Catalytic Converter System

Catalytic Converter(s) and Muffler ifattached as assembly * **

Diesel Exhaust (DPF) Indirect FuelInjector

Diesel Exhaust Emission ReductionFluid Injector

Diesel Exhaust Emission ReductionFluid Tank

Diesel Exhaust NOx Sensors

Diesel Exhaust Temperature andPressure Sensors

Diesel Particulate Filter (DPF) *

Exhaust Manifold (7/70 OnlyCorvette 7.0L, Equinox and Torrentwith 3.4L, DTS, STS, and Lucernewith 4.6L, XLR, Impala andLacrosse with 5.3L right bank *)

Exhaust Manifold with CatalyticConverter attached as assembly * **

Exhaust Manifold Gasket

Exhaust Pipes and/or Mufflers(when located between catalyticconverters and exhaust manifold)

Positive Crankcase Ventilation(PCV) System

Oil Filler Cap

PCV Filter

PCV Oil Separator

PCV Valve

Exhaust Gas Recirculation (EGR)System

EGR Feed and Delivery Pipes orCast-in Passages

EGR Valve (7/70 Only Express andSavana with 6.6L DURAMAX®

Diesel *)

EGR Valve Cooler(6.6L DURAMAX® Diesel) *

EGR Vacuum Pump Assembly(6.6L DURAMAX® Diesel)

Secondary Air Injection System

Air Pump

Check Valves

Evaporative Emission ControlSystem (Gasoline Engines)

Canister

Canister Purge Solenoid Valve

Canister Vent Solenoid

Fuel Feed and Return Pipes andHoses

Fuel Filler Cap


Fuel Level Sensor

Fuel Limiter Vent Valve *

Fuel Tank(s) *

Fuel Tank Filler Pipe (with restrictor)

Fuel Tank Vacuum orPressure Sensor

Hybrid

Auxiliary Transmission Fluid Pump *

Battery Cooling Fan

Battery Pack ControlModule (BPCM) **

Battery Pack Current Sensor

Brake Pedal Travel Sensor

Drive Motors A and B *

Drive Motor A and B Resolvers *

Drive Motor/Generator ControlModule (DMCM - HCP,MCPA, MCPB) **

Electro-Hydraulic Brake ControlModule (EBCM) **

Energy Storage Control Module **

Fuel Filler Pipe Adapter Seal

Hybrid Batteries *

Hybrid Battery Temperature Sensors

Hybrid Battery Voltage Sensors

SGCM Coolant Circuit (fan and fanrelay and pump)

Starter Generator *

Starter Generator ControlModule (SGCM) **

Transmission Friction Elements *

Transmission SubstrateTemperature Sensor

Miscellaneous Items Used withAbove Components are Covered

Belts

Boots

Clamps

Connectors

Ducts

Fittings

Gaskets

Grommets

Hoses

Housings

Mounting Hardware

Pipes

Pulleys

Sealing Devices

Springs

Tubes

Wiring and Relays

Parts specified in your maintenanceschedule that require scheduledreplacement are covered up to theirfirst replacement interval or theapplicable emission warrantycoverage period, whichever comesfirst. If failure of one of theseparts results in failure of anotherpart, both will be covered under theEmission Control System Warranty.


For detailed information concerningspecific parts covered by theseemission control system warranties,ask your dealer.

Replacement PartsThe emission control systems of yourvehicle were designed, built, andtested using genuine GM parts* andthe vehicle is certified as being inconformity with applicable federaland California emissionrequirements. Accordingly, it isrecommended that anyreplacement parts used formaintenance or for the repair ofemission control systems be new,genuine GM parts.

The warranty obligations are notdependent upon the use of anyparticular brand of replacementparts. The owner may elect to usenon-genuine GM parts forreplacement purposes. Use ofreplacement parts which are not ofequivalent quality may impair theeffectiveness of emission controlsystems.

If other than new, genuine GM partsare used for maintenancereplacements or for the repair ofparts affecting emission control, theowner should assure himself/herselfthat such parts are warranted bytheir manufacturer to be equivalentto genuine GM parts in performanceand durability.

* “Genuine GM parts”, when used inconnection with GM vehicles,means parts manufactured by or forGM, designed for use on GMvehicles, and distributed by anydivision or subsidiary of GM.

Maintenance and RepairsMaintenance and repairs can beperformed by any qualified serviceoutlet; however, warranty repairsmust be performed by an authorizeddealer except in an emergencysituation when a warranted part or awarranty station is not reasonablyavailable to the vehicle owner.

In an emergency, where anauthorized dealer is not reasonablyavailable, repairs may beperformed at any available serviceestablishment or by the owner,using any replacement part. Buickwill consider reimbursement forthe expense incurred, includingdiagnosis, not to exceed themanufacturer’s suggested retailprice for all warranted parts replacedand labor charges based onBuick’s recommended timeallowance for the warranty repairand the geographically appropriatelabor rate. A part not beingavailable within 10 days or a repairnot being completed within30 days constitutes an emergency.Retain receipts and failed partsin order to receive compensation forwarranty repairs reimbursabledue to an emergency.


If, in an emergency situation, it isnecessary to have repairs performedby other than a Buick dealer andyou believe the repairs are coveredby emission warranties, take thereplaced parts and your receipt to aBuick dealer for reimbursementconsideration. This applies to boththe Federal Emission DefectWarranty and Federal EmissionPerformance Warranty.

Receipts and records covering theperformance of regular maintenanceor emergency repairs should beretained in the event questions ariseconcerning maintenance. Thesereceipts and records shouldbe transferred to each subsequentowner. GM will not deny warrantycoverage solely on the absenceof maintenance records. However,GM may deny a warranty claimif a failure to perform scheduledmaintenance resulted in the failureof a warranty part.

Claims ProcedureAs with the other warranties coveredin this booklet, take your vehicle toany authorized Buick dealer facility toobtain service under the emissionwarranty. This should be done assoon as possible after failing anEPA-approved I/M test or a Californiasmog check test, or at any time yoususpect a defect in a part.

Those repairs qualifying under thewarranty will be performed byany Buick dealer at no charge.Repairs which do not qualify will becharged to you. You will benotified as to whether or not therepair qualifies under the warrantywithin a reasonable time, not toexceed 30 days after receipt of thevehicle by the dealer, or withinthe time period required by local orstate law.

The only exceptions would be if yourequest or agree to an extension,or if a delay results from eventsbeyond the control of your dealer orGM. If you are not so notified,GM will provide any required repairsat no charge.

In the event a warranty matter is nothandled to your satisfaction, referto the Customer SatisfactionProcedure on page 28.


For further information or to reportviolations of the Emission ControlSystem Warranty, you may contactthe EPA at:

Manager, Certification andComplianceDivision (6405J)Warranty ClaimsEnvironmental Protection AgencyAriel Rios Building1200 Pennsylvania Avenue, N.W.Washington, DC 20460

For a vehicle subject to theCalifornia Exhaust EmissionStandards, you may contact the:

State of California Air ResourcesBoardMobile Source Operations DivisionP.O. Box 8001El Monte, CA 91731-2990


Your satisfaction and goodwill areimportant to your dealer and toBuick. Normally, any concernswith the sales transaction orthe operation of your vehicle will beresolved by your dealer’s salesor service departments. Sometimes,however, despite the bestintentions of all concerned,misunderstandings can occur.If your concern has not beenresolved to your satisfaction, thefollowing steps should be taken:

STEP ONE: Discuss yourconcern with a member of dealermanagement. Normally, concernscan be quickly resolved at that level.If the matter has already beenreviewed with the sales, service, orparts manager, contact theowner of the dealer facility orthe general manager.

STEP TWO: If after contacting amember of dealer management,it appears your concern cannot beresolved by the dealer withoutfurther help contact the Buick

Customer Assistance Center bycalling 1-800-521-7300. In Canada,contact GM of Canada CentralOffice by calling 1-800-263-3777:English, or 1-800-263-7854: French.

We encourage you to call thetoll-free number in order to giveyour inquiry prompt attention.Have the following informationavailable to give the CustomerAssistance Representative:

• The Vehicle IdentificationNumber (VIN). This is availablefrom the vehicle registrationor title, or the plate above thetop of the instrument panelon the driver side, and visiblethrough the windshield.

• The dealer name and location• The vehicle delivery date

and present mileage

When contacting Buick, rememberthat your concern will likely beresolved at a dealer’s facility.That is why we suggest you followStep One first if you have aconcern.

STEP THREE: Both GM andyour GM dealer are committed tomaking sure you are completelysatisfied with your new vehicle.However, if you continue to remainunsatisfied after following theprocedure outlined in Steps Oneand Two, you can file with the BetterBusiness Bureau (BBB) Auto LineProgram to enforce any additionalrights you may have.

The BBB Auto Line Program is anout of court program administeredby the Council of Better BusinessBureaus to settle automotivedisputes regarding vehicle repairs orthe interpretation of the NewVehicle Limited Warranty. Althoughyou may be required to resort tothis informal dispute resolutionprogram prior to filing a court action,use of the program is free ofcharge and your case will generallybe heard within 40 days. If youdo not agree with the decision givenin your case, you may reject itand proceed with any other venuefor relief available to you.

28 Customer Satisfaction Procedure

Contact the BBB Auto Line Programusing the toll-free telephonenumber or write them at thefollowing address:

BBB Auto Line ProgramCouncil of Better BusinessBureaus, Inc.4200 Wilson BoulevardSuite 800Arlington, VA 22203-1804

1-800-955-5100www.dr.bbb.org/goauto

This program is available in all50 states and the District ofColumbia. Eligibility is limited byvehicle age, mileage, and otherfactors. GM reserves the right tochange eligibility limitations and/or todiscontinue its participation in thisprogram.

Customer Satisfaction Procedure 29

Laws in many states permit ownersto obtain a replacement vehicleor a refund of the purchaseprice under certain circumstances.The provisions of these lawsvary from state to state. To theextent allowed by state law,GM requires that you first provideus with written notification ofany service difficulty you haveexperienced so that we have anopportunity to make any neededrepairs before you are eligible for theremedies provided by these laws.The address for written notification,is in Customer Assistance Officeson page 33.

30 State Warranty Enforcement Laws

California Civil Code Section1793.2(d) requires that, if GM orits representatives are unableto repair a new motor vehicle toconform to the vehicle’s applicableexpress warranties after areasonable number of attempts,GM shall either replace thenew motor vehicle or reimburse thebuyer the amount paid or payableby the buyer. California CivilCode Section 1793.22(b) creates apresumption that GM has had areasonable number of attempts toconform the vehicle to its applicableexpress warranties if, within

18 months from delivery to thebuyer or 18,000 miles on thevehicle’s odometer, whicheveroccurs first, one or more ofthe following occurs:

• The same nonconformity resultsin a condition that is likely tocause death or seriousbodily injury if the vehicle isdriven AND the nonconformityhas been subject to repairtwo or more times by GM or itsagents AND the buyer orlessee has directly notified GMof the need for the repair ofthe nonconformity.

• The same nonconformity hasbeen subject to repair four ormore times by GM or its agentsAND the buyer has notifiedGM of the need for the repair ofthe nonconformity.

• The vehicle is out of service byreason of repair nonconformitiesby GM or its agents for acumulative total of more than30 calendar days after deliveryof the vehicle to the buyer.

NOTICE TO GENERAL MOTORSAS REQUIRED ABOVE SHALLBE SENT TO THE FOLLOWINGADDRESS:

General MotorsP.O. Box 33170Detroit, MI 48232-5170

Fax Number: 1-866-962-2868

When you make an inquiry, you willneed to give the year, model,and mileage of your vehicle andyour VIN.

Warranty Information for California Only 31

Buick is proud of the protectionafforded by its warranty coverages.In order to achieve maximumcustomer satisfaction, there may betimes when Buick will establish aspecial coverage adjustmentprogram to pay all or part of thecost of certain repairs not coveredby the warranty or to reimbursecertain repair expenses youmay have incurred. Check with yourBuick dealer or call the BuickCustomer Assistance Center todetermine whether any specialcoverage adjustment program isapplicable to your vehicle.

When you make an inquiry, you willneed to give the year, model,and mileage of your vehicle andyour VIN.

32 Special Coverage Adjustment Programs Beyond the Warranty Period

Buick encourages customers to callthe toll-free telephone numberfor assistance. However, if you wishto write or e-mail Buick, refer tothe address below.

United States

Buick Customer Assistance CenterP.O. Box 33136Detroit, MI 48232-5136

www.Buick.com1-800-521-73001-800-832-8425 (For TextTelephone devices (TTYs))

Roadside Assistance:1-800-252-1112

From Puerto Rico:1-800-496-9992 (English)1-800-496-9993 (Spanish)

From U.S. Virgin Islands:1-800-496-9994

Canada

Customer Communication Centre,CA1-163-005General Motors of Canada Limited1908 Colonel Sam DriveOshawa, Ontario L1H 8P7

1-800-263-3777 (English)1-800-263-7854 (French)1-800-263-3830 (For TextTelephone devices (TTYs))Roadside Assistance:1-800-268-6800

Mexico, Central America, andCaribbean Islands/Countries(Except Puerto Rico andU.S. Virgin Islands)

General Motors de Mexico, S. deR.L. de C.V.Customer Assistance CenterPaseo de la Reforma #2740Col. Lomas de BezaresC.P., 11910Mexico, D.F.

01-800-508-0000Long Distance: 011-52-53 29 0 800

Customer Assistance Offices 33

To assist customers who are deafor hard of hearing and who use TextTelephones (TTYs), Buick hasTTY equipment available atits Customer Assistance Center andRoadside Assistance Center.

The TTY for the Buick CustomerAssistance Center is:

1-800-832-8425 in the United States1-800-263-3830 in Canada

The TTY for the Buick RoadsideAssistance Center is:

1-888-889-2438 in the U.S.

34 Customer Assistance for Text Telephone (TTY) Users

Online Owner Center (U.S.) —www.gmownercenter.com/buickInformation and services customizedfor your specific vehicle — all inone convenient place.

• Digital owner manual, warrantyinformation, and more

• Online service and maintenancerecords

• Find Buick dealers for servicenationwide

• Exclusive privileges and offers• Recall notices for your

specific vehicle• OnStar® and GM Cardmember

Services Earnings summaries

Other Helpful Links:

Buick — www.buick.com

Buick Merchandise —www.buickmerchandise.com

Help Center —www.buick.com/helpcenter

• FAQ• Contact Us

My GM Canada (Canada) —www.gm.caMy GM Canada is apassword-protected section ofwww.gm.ca where you can saveinformation on GM vehicles,get personalized offers, and usehandy tools and forms withgreater ease.

Here are a few of the valuable toolsand services you will have access to:

• My Showroom: Find and saveinformation on vehicles andcurrent offers in your area.

• My Dealers/Retailers: Savedetails such as address andphone number for each of yourpreferred GM dealers/retailers.

• My Driveway: Access quick linksto parts and service estimates,check trade-in values, orschedule a service appointmentby adding the vehicles you ownto your driveway profile.

• My Preferences: Manage yourprofile and use tools and formswith greater ease.

To sign up, visit the My GM Canadasection within www.gm.ca.

Online Owner Center 35

Buick is proud to offer the response,security, and convenience of Buick’s24-Hour Roadside AssistanceProgram for a period of 5 years or100,000 miles, whichever comesfirst. Consult your dealer or refer tothe owner manual for details. TheBuick Roadside Assistance Centercan be reached by calling1-800-252-1112.

Roadside Assistance is not part ofor included in the coverage providedby the New Vehicle LimitedWarranty. General Motors andGeneral Motors of Canada Limitedreserve the right to make anychanges or discontinue theRoadside Assistance program atany time without notification.

36 Roadside Assistance Program

If your vehicle requireswarranty repairs during the5 year/100,000 mile warrantycoverage period, alternatetransportation and/or reimbursementof certain transportation expensesmay be available under the CourtesyTransportation Program. Severaltransportation options are available.Consult your dealer or refer to theowner manual for details.

Courtesy Transportation is not partof or included in the coverageprovided by the New Vehicle LimitedWarranty. General Motors andGeneral Motors of Canada Limitedreserve the right to make anychanges or discontinue the CourtesyTransportation program at anytime without notification.

Courtesy Transportation Program 37

✍NOTES

38

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