Important Customer Service Statistics
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Transcript of Important Customer Service Statistics
![Page 1: Important Customer Service Statistics](https://reader034.fdocuments.us/reader034/viewer/2022052606/5885900e1a28ab84668b6cb1/html5/thumbnails/1.jpg)
During BusinessTelephone Calls
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On average, loyal customers are worth up to 10 times as much their first purchase.
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Probability of selling to a new prospect = 5-20%Probability of selling to an existing customer = 60-70%
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It takes 12 positive experience to make up for one unresolved negative experience.
![Page 5: Important Customer Service Statistics](https://reader034.fdocuments.us/reader034/viewer/2022052606/5885900e1a28ab84668b6cb1/html5/thumbnails/5.jpg)
For every customer who bothers to complain, other customers remain silent.
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91% of unhappy customer will not willing do business with you again.
![Page 7: Important Customer Service Statistics](https://reader034.fdocuments.us/reader034/viewer/2022052606/5885900e1a28ab84668b6cb1/html5/thumbnails/7.jpg)
Top two reasons for customer loss:1. Customers feel poorly treated.2. Failure to solve a problem in a
timely manner.
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78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience.
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News of bad customer service reaches more than twice as many ears as praise for a good service experience.
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3 in 5 customers (59%) would try a new brand or company for a better service experience.
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In the last year, 67% of customers hung up the phone out of frustration they could not talk to a real person.
Source: https://www.helpscount.net/75-customer-service-facts-quotes-statistics/
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For more information on customer service, contact:
1-800-701-7774www.answer365.ca
facebook.com/Answer365.catwitter.com/Answer_365