Importance of Housekeeping

IMPORTANCE OF HOUSEKEEPING

WHAT GUESTS WANT

Good Service

Price / Reasonable Rates

Clean Appearance

Name / Reputation

Convenient Location

WHAT GUESTS WANT

1. Clean Appearance

2. Convenient Location

3. Price / Reasonable Rates

4. Good Service

5. Name / Reputation


House keeping is considered as the back bone of hotel

because they are the people who can make customers

happy or unhappy.

If sheets are soiled, blankets are rough and scratchy,

pillows thin and non-supportive and shower curtains are

moldy and stained, the entire image of the hotel is

tarnished and the guest most likely will not return.


The housekeeping department is responsible for the

upkeep and maintenance of the entire hotel. One of the

first impressions a guest forms when he walks into a

hotel is a reflection on the housekeeping dept. no hotel

can function without this dept because it overseas

everything from guestrooms, public area, laundry, linen,

horticulture and flower arrangements and maintenance

housekeeping machinery.


Housekeeping is the department that deals essentially

with cleanliness and all ancillary service attached to that.

The standard plays an important role in the reputation of

the hotels. One feels comfortable only in the

environment which is clean and well ordered, so

cleanliness is important for health foremost also for well

being.


Accommodation in hotels tend to be the largest part of the

hotel, it is the most revenue generating department, the

housekeeping department takes care of all rooms is often

largest department in hotels.

The rooms in hotels are offered as accommodation to

travelers/ guest as individual units of bedroom. Some

interconnected rooms are also made which will be helpful to

the guest and families. Many hotels offer suits to the guest.


Hotel offer laundry, dry leaning facilities for guest

clothes, shoe polishing facilities also.

Hotel aims to make environment comfortable and offer

specialized service to the guest.

Hotel offer guest the choice of specialty restaurant,

coffee shop.


Hotels try to make the ambiance as pleasant as possible by

nice colour scheme, attractive furnishing and a well kept

efficient staff.

House keeping is the department determine to a large extent

whether guests are happy during stay and in turn mankind

they return to the hotel.

The fine accommodation and service are provided to the guest

so they are pleased with the hotel. The guest satisfaction is its

primary object and the hygiene factor must always be present

in the hotel.


Earlier, considered a back-of-the-house operation, the

perception of housekeeping has undergone a sea change.

Now, not just managers and supervisors, but staff at all

levels including Housekeepers are being encouraged to

interact with guests.


Since the feedback they receive is first-hand, it helps the

management to respond promptly to the guest’s

requirements. This also helps update guest history more

accurately.

HOUSE KEEPING ORGANIZATION CHART

CLEANING PROCEDURE

The procedure of cleaning guest rooms by the housekeeping

department can be summarized in the following way:

Checkout clerk (or cashier) contacts the Housekeeping

Department that a room became vacant and needs

cleaning!

Housekeeping Department updates the room status from

occupied to on-change and sends a room maid to clean the

room

CLEANING PROCEDURE

Room maid cleans the room and contacts the housekeeping

department back about the latest status and condition of the

room (especially for out-of-order and out-of-service!)

If the room is Out Of Order for any reason (i.e. Room is

extensively dirty, or needs repair!), then the Housekeeping

Department deducts that room from those available for sale,

until either scheduled to be extensively cleaned or post to the

confirmation from the Maintenance Department that the

deficiency was repaired!

CLEANING PROCEDURE

Housekeeping Department sends their inspectors to check

whether the stated room has been cleaned to the hotel standards

or not!

If the room is cleaned to hotel’s standards, the Housekeeping

Department shall update the room status from On-Change to

Clean and Available for Sale and communicate this to the Front

Office Department!

If the room is not cleaned to hotel standards, inspectors

communicate to the Housekeeping Department that the room

shall be cleaned again!

ROOM GUEST NEEDS SATISFACTION

If at the reservation or registration process, guests have

communicated certain specific needs related to certain specific

amenities and/or facilities that needed to be provided in the

room, then the Front Office Department shall communicate

this directly to the Housekeeping Department or indirectly to

the Concierge who shall further communicate this to the

Housekeeping Department and follow up to ensure the actual

provision in a timely and accurate manner!

Importance of Housekeeping

Documents

Transcript of Importance of Housekeeping