Importance of counselling in eye care services100
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Transcript of Importance of counselling in eye care services100
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“I am a patient. Needing professional treatment is a discomforting experience for me because I do not fully know what is going on”
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APKO MOTIYA AA GAYA HAI AANKH ME, OPERATION
KARNA PADEGA.
BAAP Re!! Wo Kya Hota
Hai!!!
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KYA HOTA HAI YE MOTIYAKITNE PAISE
LAGENEGE
MAI KAHAN RAHUNGA
KON KAREGA MERA OPERATION
D IMPORTANCE OF COUNSELLOR
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Stop
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Role of Counseling in Eye Care Services Miss Renu Saxena
CounselorVenu Eye Hospital & Research Centre
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Pillars - Which We Work On
TO PROVIDE AWARENESS ABOUT EYE CARE
TO INCREASE ACCEPTANCE TO TREATMENT TO MARKET THE HOSPITAL SERVICES
TO IMPROVE THE PATIENT SATISFACTION
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WHAT LENS OPTION I HAVE?
WHAT ROOM WILL U PROVIDE ME?
WANT SENIOR SURGEON TO OPERATE
I HAV INSURANCE
U NEED XYZ SURGERY & CHARGES WOULD BE ABC THOUSANDS
STEP 1 :- LISTEN TO THE PATIENT
STEP2:- EXPLAIN TO THE PATIENT
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MY TOOLS
BROCHURES
LAPTOP
LENS BOXES
EYE MODELS
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TO INCREASE ACCEPTANCE TO TREATMENT
• Most Important & Mammoth Task.
• Patient needs to know about the CONS of not following it.
• Hospital Holds an Ethical responsibility of providing set of defined instruction to the patients in easiest language possible.
• Instructions regarding:-– Medication/Post –op
medication.– Follow-up visits– Response at time of
problems/symptoms
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Strategies We Follow at Venu
• Discharge instruction
• Helpline nos.• Watsapp
Simple discharge cards
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TO IMPROVE PATIENT SATISFACTION
• To take Feedback.• To arrange for transport facilities.• Medical tourism - Ophthalmology.
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TO MARKET HOSPITAL SERVICES
• Most Unsaid but Pure truth…
This is My & Probably yours Bread & Butter .
• To make Sure that Hospital Earns & so do we .
• Aim is to SUGGEST options to patients from Cheapest possible to Costliest one taking into consideration d hospital expenses.
Finally u need me too
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WHEN UR PATIENT GOES HAPPY
• THANK YOU EVERYONE FOR PATIENTLY LISTENING TO THIS SEMINAR.• For feedbacks & brickbats plz mail at• [email protected]
HAPPINESS IS