Implementation Project - Quia · PDF filein RDO 48-West Makati and RDO 49-North Makati, ......

IntroductionThe Taxpayers Registration System module of the Electron-ic Tax Information System (eTIS-1) is going live in RDO 48-West Makati and RDO 49-North Makati on Tuesday, 17 March 2015.

This Go Live Communications Pack is the first of a series of packs aimed at giving you the information you need for your office to be ready to go live with each eTIS-1 module.

The eTIS-1 TRS Go Live briefing pack supports the initial phase of TRS go-live, when you begin using the system and gives an overview of the preparatory activities, accessing the system and how will you be supported. Initial priority is being given to transactional end-users of TRS - a separate plan will follow for the TRS Inquiry end-users.

The information in this pack should be cascaded to all staff in the office assigned as end-users of eTIS-1. Any clarifica-tions, questions, or requests for further information should be sent to [email protected].

Timeline-Getting Ready for Go Live

The timeline sets out the key activities you need to under-take to be ready for go-live.

Each eTIS-1 Communications package is launched at a key stage in the timeline and contains all the information you need to complete readiness activities during that stage.

A nationwide rollout of eTIS-1 is planned to commence in 2015, covering all non-pilot sites. An eTIS-2 will then be implemented covering other enhancements and modules not covered under eTIS-1.

These include the Accounts Receivables and Acquired Assets Management (ARAAM), Taxpayer Compliance System (TCS), Tax Credit and Refund System (TCRS) and the remaining functionalities of Taxpayer Accounts System (TAS) and Case Management System (CMS).

Implementation Project

eTIS-1 TRS Go Live Briefing Pack

(working draft version 4, Build 26)

Day one-Go Live On 17 March 2015, the eTIS-1 TRS functionalities will go live in RDO 48-West Makati and RDO 49-North Makati, the fourth of a series of go live activities for TRS.

TRS is going live on a staged basis, taking each of the pilot sites and corresponding offices in turn. The staged approach to the implementation of eTIS-1 is a strategy adopted by MANCOM to allow project management to deploy the system in a controlled, planned manner. This approach will also allow for the application performance to be closely monitored and additional support to be provided to each pilot office when most required.

Up to date details of the features included in TRS can be found in the Release Updates section.

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eTIS-1 Pilot Offices

Accessing eTIS-1 eTIS-1 web-based application can be accessed using the official URL address: https://etis.bir.gov.ph

Revenue Region 8 - Makati City •  Regional Office

•  Document Processing Division •  RDO 44 Taguig-Pateros

•  RDO 47 East Makati •  RDO 48 West Makati •  RDO 49 North Makati •  RDO 50 South Makati •  RDO 51 Pasay City

•  RDO 52 Paranaque City •  RDO 53A Las Pinas •  RDO 53B Muntinlupa

Large Taxpayer Service •  LTS National Office

•  LTD Makati •  LTD Cebu

Cebu

Metro Manila

(Atrium) (RO Bldg)

Username and Password

Each BIR end user will be given a unique username and a tem-poray password to log into the system. ISG will send the list of usernames and passwords to the Head of Office (e.g. Regional District Officer) via a password-protected MS Excel document. The Head of Office will then call ISG to request for the pass-word and open the file.

The Head of Office will provide the username and password to the end-users in his/her pilot office.

A job aid is available for help with accessing the system and logging in to eTIS-1. Please follow the guidance in job aid for your first login to eTIS-1. Once you first login, you will be asked to change your temporary password to a password of your choice.

Username and Password

working draft version 4, Build 26-TRS GO Live 4

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When choosing your password, it should contain:

• At least 8 characters• Both upper and lower case alphabetic characters (e.g., a-z,

A-Z)• Numeric and special characters (e.g.

0-9,!@#$%^&*()_+|~-=\`{}[]:”;’<>?,./)

If you need assistance with logging in and changing your pass-word, please contact your assigned eTIS-1 Champion or Indra Support available in your office.

Remember that once you have logged in you will only see menu options which you have the correct system access to.

Latest News eTIS-1 TRS is now being prepared to go into live production application from the previous test and training environments. One-time data migration and conversion from the Integrated Tax System (ITS) to eTIS-1 is being completed. However, due to the voluminous data being migrated, batch periodic update and data synchronization of records from eTIS-1 to ITS will be available from early March 2015.

Technical and functional testing and validation by INDRA (eTIS-1 developer), PwC (Independent Assurer) and BIR teams are also being done to ensure the soundness of eTIS-1 as well as consistency and reconciliation of data in both systems. Is-sues from this testing will be resolved during the coming weeks.

As we are piloting a new system and new processes, you may find errors and issues when using some of the key function-alities. During the first few months from Go Live, a few work-around procedures will have to be followed to facilitate specific tasks within the taxpayer registration processes.

TRS Release Updates:What is going live

TRS Module Functionality

Primary Registration-Register Taxpayer

TIN Issuance for Individual -Registration of Book of Accounts

Register Non-Individual-Registration of Book of Accounts

Register Branch

Register Facility

Primary Registration-Manage Taxpayer

Update Taxpayer

Find taxpayer

Suspend tax

Re-activate tax

De-register tax

Re-register tax

Transfer taxpayer

Manage financial detail

Tag/Untag inactive taxpayer

Secondary registration Application for Authority to Print (under AMM)

View Application for Authority to Print (under AMM)

Task Manager Task Acquisition

Task Approval

Correspondences Certificate of Registration

Certificate of Registration for Facility

TIN Card – Batch Printing

Authority To Print (under AMM)

TCL 1 (under ARS)

Reports List of Issued TCL 1

Master Alphalist of Registered Taxpayers

Alpha list of new registered taxpay-ers

Monthly New Business Registrants

Report on Registration by Taxpayer Type

Report on Registration by Business Taxpayer Type

List of New Registered Taxpayers with Pre-generated TIN Order by Taxpayer Type

TIN Card Inventory

List of Accredited Printers

List of Taxpayers by PSOC/PSIC

List of Issued Authority to Print Re-ceipts/Invoices

List of Taxpayers by Incentives sort-ed by Legal Basis

List of Frequently transferring Tax-payers

Correspondence Inventory

Registration by Tax Type

List of Inactive Taxpayers

The following tables list down the modules and functionalities that are going live on 17 March 2015 based on eTIS-1 Build 26 Release Notes issued by Indra on 11 March 2015. Further updates will be provided to end-users as new functionality is released.


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Other Modules Functionality

Taxpayer Accounting System (TAS)

Taxpayer Account Inquiry

System Administration (SA)

User Security

Group Security

Manage User Login

Reference Table Manager

Manage Office

Supporting Attachment

Activity Log

Reports

Batch Jobs Yearly Dependent Aging

Reactivation of Tax/Form Types

Generation of Tax Periods

Posting of Annual Registration Fee

TRS Release Updates:Workaround Procedures

• Saving. After clicking the ‘save button’, wait for the confir-mation message. If confirmation message is not displayed, do not click ‘save again’. Verify that the record was not saved using find taxpayer before registering the taxpayer again.

• SSL cetificate. The current SSL certificate expired on 10 February 2015. BIR is currently procuring the new certif-icate. When you log in to eTIS-1, you will see a pop-up error message saying that the site’s security cetificate was not issued by a trusted certificate authority. You will need to click “Continue to this website” to proceed to login as shown below.

• Multiple login. You may need to try to log in to the system with your access credentials more than once. If you are not able to log in at the first attempt, please check that the URL address is correct and try to log in again. This may require users to log in up to 5 times but is usually successful on 2nd or 3rd attempt. Your account will also be automatically become inactive after three incorrect login attempts. To resolve this, you may request the system administrator to re-activate your account.

• Logout problem. If the system will be left idle for 45 min-utes, make sure to log out properly from the system. Users

who do not log out properly after the idle period cannot use the system even when they log in again. You should contact the on-site Indra handholder who will be able to terminate sessions that are not properly logged out. This includes if the the browser is accidentally closed.

• Register Non-individual (Additional Details Tab). Generation of all tax/return periods during initial registra-tion is based on the accounting type inputted during initial registration. If the accounting type is initially set to Fiscal then the return period that will be generated for all tax types will be fiscal. Users should always select “Calendar” as the initial accounting type of Non-Individual Taxpayers, and then use the Manage Financial Detail functionality to change the accounting period to fiscal (if the taxpayer follows fiscal accounting type)

• Create Application (Authorization Management)

1. Users cannot change the defined trade name during the application for authority to print (AMM> Create Application). Users may then use receipt description “Others” and state the proper trade name appended to the receipt description. Once this is-sue is fixed, Same taxpayer using the trade name must be generated a “Mock ATP” without his knowledge to ensure that the correct sequence of the serial number will be issued using the fixed functionality. The said “Mock ATP” shall be scanned and uploaded in the new application for ATP of the taxpayer.

2. Users cannot modify applications (for ATP) once it is already successfully saved in the system. En-sure details entered in creating application are correct.

• Update Taxpayer

1. Local Employees, when converted to any higher Taxpayer type level (Taxpayer Type Hierarchy) cannot obtain the forms 1701 and 1701Q be-cause their Tax Type (Individual Income Tax) is mapped to 1700 only. De-registration and re-registration also cannot add the said appro-priate form types. High level taxpayer types cannot shift to a lower level taxpayer type (with reference to the Taxpayer Type hierarchy). One (1) user (Client Support Section Chief/ LTAD Regis-tration Section Chief) from each pilot office will have access to ITS-REG to cater to functionalities that eTIS are still being developed

2. Fields for migrated taxpayer records that have NULL values in ITS will be stored in eTIS as NULL and will be required to have values upon update (e.g. First Name, Middle Name, Last/Trust Name, Registered Name, Date of Incorporation, Regula-tory Body, Registration No., Place of Birth, etc.). Require the taxpayer to update his/her record upon having a transaction e.g. 1905, 2305.

• Reports. Reports will initially be generated by batch (scheduled) and will be disseminated by RDC to the user as they become available.

1. Application Reference No. of the ATP is used as the control number for identifying ATP in the system however it is not indicated in the ATP



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Functionality Scenario Workarounds

Registration of individual and non-individual taxpayer

TPs will be registered to eTIS and a corresponding bank bulletin will be issued to require banks to accept payments of newly registered TPs in eTIS. Banks will be advised of new series of TIN and how to encode the branch code using the last 3 digits.

Register branch Head Office Registration Date: GO-LIVE (NEW TP)Head Office Registration: PILOTHead Office Existence: eTISBranch Registration Date: GO-LIVEBranch Registration: PILOTBranch Address: NON-PILOTSystem to be used: eTIS

Use eTIS

Adopt a branch• Register branch

in eTIS pilot site (RDO of Head Office)

Head Office Registration Date: GO-LIVE (NEW TP)Head Office Registration: PILOTHead Office Existence: eTISBranch Registration Date: GO-LIVEBranch Registration: PILOTBranch Address: PILOTSystem To Be Used: eTIS

Use eTIS

Head Office Registration Date: BEFORE MIGRA-TION (OLD TP)Head Office Registration: NON-PILOTHead Office Existence: ITS & eTISBranch Registration Date: GO-LIVEBranch Registration: PILOTBranch Address: PILOTSystem To Be Used: ITS

Use ITS

Head Office Registration Date: AFTER MIGRATION (OLD TP)Head Office Registration: NON-PILOTHead Office Existence: ITSBranch Registration Date: GO-LIVEBranch Registration: PILOTBranch Address: PILOTSystem To Be Used: ITS

Use ITS

correspondence. Note down on the form 1906 the generated Application Reference Number.

2. Users can generate the Tax Clearance Certificate/Certificate of No Outstanding Tax Liabilities (TCL1) correspondence to any taxpayer as there is no validation of outstanding tax liabilities as basis for generation of correspondence. Pilot offices should per-form manual verification of tax liabilities using the current procedures in ITS and generate the correspondence in eTIS-TRS once taxpayer is cleared

• Migrated ATPs without OCNs. Some ATPs that were migrated from ITS to eTIS do not have OCNs in ITS. Users may then use ITS to check for the OCN/ATP details and reprinting may be done in ITS. For audit purposes, users may use ITS to verify OCNs generated from ITS. Front line officers who need to view transactions prior to 2011 will be coursed thru the CSS Chief/ARDO.

• Out-of-Jurisdiction Generation/ Creation of Appli-cation for ATP. Application for ATP shall be done in ITS for all branches which are out of jurisdiction and registered under eTIS and ITS.

Scenario: Branch and Head Office registered in eTIS only where in the RDO of the branch is different from the head office.

Applicant for ATP: branch

1. Perform Create Application transaction in the RDO of the head office.

2. CSS of RDO of the Head Office should communicate the application details (TIN, APP and OCN) of the branch to the RDO of the branch.

3. Generate the ATP correspondence in the RDO of the branch.

4. Email the generated ATP (PDF File) correspondence to the RDO of the Head Office.

5. RDO of the Head Office will print the correspondence.

• Unable to change taxpayer type (from Employee to Business and vice-versa) and unable to add forms 1700 (for formerly business taxpayers) and 1701 (for formerly employee taxpayers). Taxpayer with this kind of transaction must have all of his/her updates done in ITS.

• Transfer of non-business taxpayers should be initi-ated by the new RDO to follow Revenue Regulations (RR) 7-2012. Follow current ITS procedures on transfer-ring taxpayer.

• For all taxpayer registration updates, end-users will be required to fill-in all mandatory fields. Some ele-ments of the migrated address data have been combined. End-users will be required to update the migrated (com-bined) address of the taxpayer upon having a transaction in eTIS-1. This is for the purpose of address cleansing.

• Caching incidents are being encountered which halts the current transaction. Log-out from the system and try the previous transaction where the caching incident was encountered.

• Periodic update and data synchronization not yet available. Periodic update and data synchronization will be available from early March 2015. Until then, workarounds have been defined for the following functionalities:


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Functionality Scenario Workarounds

Find Taxpayer Search for the taxpayer in both systems

Correspondence genera-tion/printing

Generate and print all correspondences in eTIS

Transfer Taxpayer Transfer of Taxpayer from Pilot to Non-Pilot; TIN registered in eTIS and ITS

Use ITS

Transfer of Taxpayer from Pilot to Non-Pilot; TIN registered in ITS only

Use ITS

Transfer of Taxpayer from Pilot to Pilot; TIN registered in eTIS

Use eTIS

Transfer of Taxpayer from Pilot to Pilot; TIN registered in ITS only

Use ITS

Tax type Tax type lacking a form type

-TIN registered in eTIS and ITS

Use ITS/ Taxpayer with this kind of transaction must have all of his/her updates done in ITS

Tax type updates that need urgent reflection in ITS due to eFPS filing/payment e.g unregistered tax type

Use ITS/ Taxpayer with this kind of transaction must have all of his up-dates done in ITS

Taxpayer Type Change in Taxpayer type-TIN registered in eTIS and ITS

Use ITS/ Taxpayer with this kind of transaction must have all of his/her updates done in ITS

Change in Accounting Period

Change in Accounting Period of Tax-payer registered in ITS and eTIS

Use eTIS and ITSRequest data-fix for taxpayer ledger to ISG. Taxpayer with this kind of transaction must have all of his updates done in ITS

Change in Accounting Period of Tax-payer registered in ITS only

Use ITSRequest data-fix for tax-payer ledger to ISG

Change in Accounting Period of Tax-payer registered in eTIS only

Use eTIS

• Handling/Transactions of newly enlisted LT Taxpay-ers. Taxpayer with this kind of transaction must have all of his/her updates done in ITS.

• eTIS generated two (2) TINs for a single taxpay-er. Use eTIS. Deregister the latest TIN generated by the system (as per current BIR procedure in handling multiple TINs).

• Newly registered taxpayer that has urgent trans-actions in other BIR stand-alone systems e.g eCAR, eFPS. Interview taxpayer and then use ITS

• Newly registered taxpayer in eTIS that has urgent transactions in other BIR stand-alone systems e.g. eCAR, eFPS. Deregister the TIN generated by eTIS and register in ITS (so that TIN in ITS will be visible to other BIR stand-alone systems)

• Authority to Print. For purely numeric serial numbers not exceeding 9999999, issue one (1) adjusting ATP to be able to adjust to the serial number of already issued ATP in ITS. For ATP with complex or inconsistent serial numbers (pos-sibly composed of letter, numbers and special characters) and those who exceeded 9999999 serial numbers, will have to start again from 0000001.

1. ATP receipts/invoices serial numbers (exceeded)• Perform check on serial number being generated by

eTIS to ensure correct sequence• Select the appropriate Receipt Description and then

retype the Receipt Description in the Specify field in all caps (This should result to reset serial no. back to 0000001)

• Generate MIRRORED/MOCK ATP to update the serial number

• Generate the new/correct ATP to be issued to the taxpayer

• Maintain logbook of MIRRORED/MOCK ATP• Reflect the APP of the MIRRORED/MOCK ATP in the

1906

2. ATP receipts/invoices serial numbers (lacking)• Use eTIS• Perform check on serial number being generated by

eTIS to ensure correct sequence• Generate MIRRORED/MOCK ATP to update the

serial number• Generate the new/correct ATP to be issued to the

taxpayer• Maintain logbook of MIRRORED/MOCK ATP• Reflect the APP of the MIRRORED/MOCK ATP in the

1906

3. Cannot generate serial numbers• Please check no. of booklets/boxes• Perform check on serial number being generated by

eTIS to ensure correct sequence• Select the appropriate Receipt Description and then

retype the Receipt Description in the Specify field in all caps (This should result to reset serial no. back to 0000001)

• Generate MIRRORED/MOCK ATP to update the serial number

• Generate the new/correct ATP to be issued to the taxpayer

• Maintain logbook of MIRRORED/MOCK ATP• Reflect the APP of the MIRRORED/MOCK ATP in the

1906

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How will you be supportedAs requested by the Pilot Offices, additional on-site support will be available to help end-users start to use eTIS-1.

Every end-user is trained for the role they have been assigned and reference materials are available – these should be used first. In each office, eTIS-1 Champions have been assigned to support colleagues with any questions which may arise or practical use of the system.

For the first 2 weeks, INDRA will also assign their staff to iden-tified Pilot Offices to provide additional expertise and support to help with the understanding of the business processes and the use of the system. BIR TRS Core Experts will also be available (although not on every site) to provide guidance. ISG tech-nical staff will be present during the first few days to provide support.

All support requests – functional and technical – which cannot be resolved locally by referring to the materials, asking the eTIS-1 Champion or INDRA Support should be reported to ISG’s IT Service Desk Support. Indra Handholder should also send a copy of all issues captured each day to the RDO and Coordina-tor in the pilot site. For all pilot sites under RR8, a copy should also be sent to ARD Tess Dizon.


• Cutoff dates when a branch or facility shall follow regular registration procedures and when a branch or facility shall be adopted:

1. For branch and facility applying for registration begin-ning February 12, 2015 under the jurisdiction of the pilot RDO whose head office is registered in ITS on or before December 13, 2014, follow regular registration procedures.

2. For branch and facility applying for registration be-

ginning February 12, 2015 under the jurisdiction of the pilot RDO whose head office is registered in ITS between December 14, 2014 and end-date of data synchronization, adopt the branch and/or facility being registered at the non-pilot RDO having jurisdiction of the head office of the taxpayer.

3. For branch and facility applying for registration begin-

ning February 12, 2015 under the jurisdiction of the non-pilot RDO whose head office is registered in eTIS-1 between February 15, 2015 and end-date of data synchronization, adopt the branch and/or facility being registered at the pilot RDO having jurisdiction of the head office of the taxpayer.

• Intermittent behavior of the application as a result of network of issues. Normal procedure will apply - BIR staff are are given five days to complete taxpayer registra-tion.

• System is down. In case of eTIS-1 non availability, the current ITS procedure must be adopted but instead of issuing pre-generated TIN, the CSS chief must add the taxpayer using REG in ITS. The following steps must be followed:

1. Indra shall inform ISG that eTIS will be non-available for a certain period.

2. ISG shall email to all concerned a Notice of Systems Non-Availability duly signed by DCIR Lilia C. Guillermo

3. This notice signals the users to use the manual proce-dures being followed during ITS non-availability.

4. Instead of using the pre-gen TIN, the CSS chief shall use the ITS in adding a new taxpayer. Until the PU&DS is available, the same workaround procedures will be followed in registering the branches.

• After deregistration of tax type and reregistration of the same tax type, form type (under the said tax type) cannot be reregistered. Use the current ITS procedure.

TRS Release Updates:Notes to End-Users

LTD CEBU

IT Service Desk Support for eTIS-‐1 Pilot Sites

RDC Visayas

Other NO Offices

Help Desk Center

LTS NO, LTD MKT, RR8

(Atrium)

(RO Bldg)

NO Data Center

• Register branch. Registration Fee is automatically added after successful registration of a business taxpayer. To en-sure that this is added, user should inquire Taxpayer record

• Book of Accounts. Book of Account can only be regis-tered once per day, per type, per branch.

• Reports-Printing. Temporarily, for COR only, some can be generated with prefix “X” OCN and some will not have OCN

A team of eTIS-1 application champions and Indra Handholders (Business Analysts) will also be available and ready to take your call for support.

Responsibilities of eTIS-1 application champions:

• Provide initial functional support (i.e., eTIS-1 system usage and affected internal BIR business processes) to end-users in their respective workplaces

• Escalate functional issues that they cannot address to the Indra “Hand-Holder” (Business Analyst) assigned to their workplace so that resolution can be provided

• Work closely with Indra to identify areas in the deployment of eTIS-1 that need to be immediately remediated and further improved

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Responsibilities of Indra Handholders:

• Be highly visible in their assigned offices so that end-users can seek support quickly when they need it.

• Provide additional functional support and technical trou-bleshooting to end-users on eTIS issues that cannot be addressed by assigned application champions

• Keep a complete log of all functional and technical issues reported from end-users and submit the same, daily, to-gether with recommendations, to central command

• Work closely with the Indra Application Support team sta-tioned in the NODC/RDC to address functional issues that get directly reported to the Service Desk


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Contact List

TRS Application Champions

Site Location Name

Revenue Region 8-Makati City

RR8 Revenue Regional Office BIR Regional Office, 313 Sen Gil Puyat Avenue, Makati City

none/not needed

RR8 Makati Document Pro-cessing Division

5/F, Atrium Building, Makati Ave, Makati City

none/not needed

RDO No. 44 - Taguig-Pateros 3/F, Bonifacio Tech Center, 31st St cor 2nd Ave, Bonifacio Global City, Taguig

Janus Cabrera

RDO No. 47 - East Makati 4/F, BIR Regional Office, 313 Sen Gil Puyat Ave, Makati City

Isabelita San Juan

RDO No. 48 - West Makati 5/F, BIR Regional Office, 313 Sen Gil Puyat Ave, Makati Cit

Janet Borbe

RDO No. 49 - North Makati 6/F, BIR Regional Office, 313 Sen Gil Puyat Ave, Makati City

Stella Castanares

RDO No. 50 - South Makati 5/F, Atrium Building, Makati Ave, Makati City

Alfredo Coson III

RDO No. 51 - Pasay Makati 3/F, KCT Building, EDSA Ext, Pasay City Eloisa D. SeguiRico S. EnriquezMercedita G. Peña

RDO No. 52 - Parañaque City GRAM Centre Building, Dr A. Santos Ave. cor. Schilling St Brgy San Dionisio, Parañaque City

Antonio G. Rupac, Jr.

RDO No. 53A - Las Piñas 2/F, Aurora Arcade Building, Ala-bang-Zapote Road, Almanza Uno, Las Piñas City

Mannix Aramil

RDO No. 53B - Muntinlupa City

South Station Center Spectrum Midway Ext cor Corporate Avenue, Alabang, Muntinlupa

Virgilia Oro

LTD CEBU Indra Onsite Handholders for eTIS-‐1 Pilot Sites

LTS NO, LTD MKT, RR8

(Atrium)

(RO Bldg)

(LTS)


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TRS Application Champions

Site Location Name

Large Taxpayer Service

Excise LT Audit Division I Rm 208, 2/F, National Office Bldg, Diliman, Q.C. none/not needed

Excise LT Audit Division II Rm 211, 2/F, National Office Bldg, Diliman, Q.C. none/not needed

Excise LT Regulatory Division Rm 102, G/F, National Office Bldg, Diliman, Q.C. Ellaine R. Malinao

Excise LT Field Operations Division

Rm 801, 8/F, National Office Bldg. Diliman, Q.C. Norman Felipe

Regular LT Audit Division I Rm 216, 2/F, National Office Bldg, Diliman QC none/not needed

Regular LT Audit Division II Rm 216, 2/F, National Office Bldg, Diliman, QC none/not needed

Regular LT Audit Division III Rm 216, 2/F, National Office Bldg, Diliman QC none/not needed

LT Assistance Division Rm 113/114, G/F, National Office Bldg, Diliman Q.C. Mildred S. Reyes

LT Collection Enforcement Division

Rm 909, 9/F, National Office Bldg, Diliman, Q.C. none/not needed

LT Doc. Processing & Quality Assurance Division

Rm 214A, 2/F, National Office Bldg, Diliman, Q.C. none/not needed

LT Performance Monitoring and Programs Division

Rm 214B, 2/F, National Office Bldg, Diliman, Q.C. none/not needed

LT Division Makati 5/F Atrium Bulding, Makati Avenue, Makati City Rupertina Marie E. Mercado

LT Division Cebu AMSLAI Bldg, Salinas Drive, Lahug, Cebu City Janette C. Bayawa

Site Location Name Contact Details

Revenue Region 8 - Makati City

Revenue Regional Office BIR Regional Office, 313 Sen Gil Puyat Avenue, Makati City

Ava Prieto M: 09167100165E: [email protected]

RR8 Document Processing Division

5/F, Atrium Building, Makati Ave, Makati City

Elaine Talosig M: 09158593896E: [email protected]

RDO No. 44 - Taguig-Pateros 3/F, Bonifacio Tech Center, 31st St cor 2nd Ave, Bonifacio Global City, Taguig

Daniel Cruz M: 09994107224/ 09151265525E: [email protected]

RDO No. 47 - East Makati 4/F, BIR Regional Office, 313 Sen Gil Puyat Ave, Makati City

Ava Prieto M: 09167100165E: [email protected]

RDO No. 48 - West Makati 5/F, BIR Regional Office, 313 Sen Gil Puyat Ave, Makati City

Michelle Reoyan M: 09989715285E: [email protected]

RDO No. 49 - North Makati 6/F, BIR Regional Office, 313 Sen Gil Puyat Ave, Makati City

Michelle Reoyan M: 09989715285E: [email protected]

RDO No. 50 - South Makati 5/F, Atrium Building, Makati Ave, Makati City

Daniel Cruz

Angelica Soria

Daniel Factolerin

M: 09994107224/09151265525E: [email protected]: 09062454938/ 09228542633E: [email protected]: 09253603160/09263603160E: [email protected]

Indra Contact for Support


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Site Location Name Contact Details


RDO No. 51 - Pasay Makati 3/F, KCT Building, EDSA Ext, Pasay City

Enrico Perez M: 0922 866 5333E: [email protected]

RDO No. 52 - Parañaque City GRAM Centre Building, Dr A. Santos Ave. cor. Schil-ling St Brgy San Dionisio, Parañaque City

Dominick Jansalin M: 0906 4201864E: [email protected]

RDO No. 53A - Las Piñas 2/F, Aurora Arcade Building, Alabang-Zapote Road, Al-manza Uno, Las Piñas City

Matthew Salva-cion

M: 09262082907E: [email protected]

RDO No. 53B - Muntinlupa City

South Station Center Spectrum Midway Ext cor Corporate Avenue, Ala-bang, Muntinlupa

Rafael CarlosM: 09333552522E: [email protected]


Excise LT Audit Division I Rm 208, 2/F, National Of-fice Bldg, Diliman, Q.C.

Angelica Soria M: 09062454938/ 09228542633E: [email protected]

Excise LT Audit Division II Rm 211, 2/F, National Of-fice Bldg, Diliman, Q.C.


Excise LT Regulatory Division Rm 102, G/F, National Of-fice Bldg, Diliman, Q.C.


LT Assistance Division Rm 113/114, G/F, National Office Bldg, Diliman Q.C.


LT Collection Enforcement Division

Rm 909, 9/F, National Of-fice Bldg, Diliman, Q.C.


LT Doc. Processing & Quality Assurance Division

Rm 214A, 2/F, National Office Bldg, Diliman, Q.C.


LT Performance Monitoring and Programs Division

Rm 214B, 2/F, National Office Bldg, Diliman, Q.C.


Regular LT Audit Division I Rm 216, 2/F, National Of-fice Bldg, Diliman QC


Regular LT Audit Division II Rm 216, 2/F, National Of-fice Bldg, Diliman, QC


Regular LT Audit Division III Rm 216, 2/F, National Of-fice Bldg, Diliman QC


LT Division Makati 5/F Atrium Bulding, Makati Avenue, Makati City

Elaine Talosig M: 09158593896E: [email protected]

LT Division Cebu AMSLAI Bldg, Salinas Drive, Lahug, Cebu City

Daniel Factolerin M: 09253603160/09263603160E: [email protected]

Indra Contact for Support


Name Office Contact Details


Tess Dizon RR8 T: 856 7317E: [email protected]

Rosalie Panuda RDO No. 53B - Muntinlupa City T: 556-0176E: [email protected]

Eulogina Lacson RDO No. 50 - South Makati T: 817-2773E: [email protected]

Marilou Sapungan RDO No. 44 - Taguig-Pateros T: 856--7531E: [email protected]

Ferdinand Apalisoc RDO No. 47 - East Makati 856-6825 [email protected]

Laura Salita RDO No. 48 - West Makati T: 856-6820 E: [email protected]

Michael Remir Macatangay RDO No. 49 - North Makati T: 856-6791-93 E: [email protected]

Rhodora Icaranom RDO No. 50 - South Makati T: 864-0296 E: [email protected]

Idonah Roy RDO No. 51 - Pasay Makati T: 556-8149 E: [email protected]

Doris Rimando RDO No. 52 - Parañaque City T: 829-2135 E: [email protected]

Jeannie Lu Panay RDO No. 53A - Las Piñas T: 802-2689 E: [email protected]

Danilo Lino RDO No. 53B - Muntinlupa City T: 556-0176 E: [email protected]


Marilou Valles LT Performance Monitoring and Pro-grams Division

[email protected]

Glorializa Samoy Regular LT Audit Division I T: 920-7530 E: [email protected]

Melinda Perez Regular LT Audit Division II 981-7102 [email protected]

Mariza Macalintal Regular LT Audit Division III 981-7160 [email protected]

Analynsia Alarde Excise LT Audit Division I 981-7240 [email protected]

Rubi Ruth Magtagnob Excise LT Audit Division II 981-7214 [email protected]

Jacqueline Mallari LT Doc. Processing & Quality Assurance Division

981-7199 [email protected]

Teresita Venturillo LT Collection Enforcement Division 981-7184 [email protected]

Change Readiness Coordinators

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Change Readiness Coordinators

Name Office Contact Details


Mildred Reyes LT Assistance Division 981-7514 [email protected]

Ma. Rosario Puno Excise LT Regulatory Division 981-7179 [email protected]

Large Taxpayer Division - Makati

Fidela Bardelas LT Division Cebu (032) 233-9897 [email protected]

Cecilia Campos LT Division Makati [email protected]

Name Role Office Contact Details

ACIR Marilou del Rosario Process Owner Client Support ServiceRoom 611 6th Floor National Of-fice Bldg. Diliman, Q.C.

921-4324 loc. 7242

E:[email protected]

ACIR Carolyn Ann Reyes Project Manager (Technical)

Information Systems Project Man-agement ServiceRoom 401 4th Floor National Of-fice Bldg. Diliman, Q.C.

920-7502 loc. 7229

E: [email protected]

Erlinda Pantanilla Project Manager Project Management and Imple-mentation Service (PMIS)Room 401 4th Floor National Of-fice Bldg. Diliman QC

926-3814loc. 7224/7222/7221


Cornelio de Roma Asst. Project Man-ager

Project Management and Imple-mentation Service (PMIS)Room 401 4th Floor National Of-fice Bldg. Diliman QC

926-3814loc. 7224/7222/7221


TRS Project Team


Name Go Live Date Pilot Offices Site

Ma. Erna Carteciano Cynthia de Leon Gilbert ValenciaGary Villareal

12 February 2015 RDO 50- South MakatiLTD Makati

Atrium, Makati

Cynthia de LeonMa. Erna CartecianoGary Villareal

23 February 2015 RDO 44 Taguig

Cynthia de LeonMa. Erna CartecianoGilbert Valencia

02 March 2015 RDO 47RDO 48RDO 49

Malugay, Makati

Gilbert ValenciaMa. Erna CartecianoJaymar DinglasanMarciano SolomonCynthia de LeonGary VillarealWilliam Orilla

09 March 2015 RDO 51RDO 52

RDO 53 ARDO 53 B

PasayParañaqueLas Piñas

Muntinlupa

RDC Support

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Keeping you informed:If there are changes as well as functional and technical updates, a general information will be provided to your eTIS-1 application champions as well as change readiness coordinators and ensure that these are cascaded to all end-users. If you have questions and clarifications and would like further information, you may contact: [email protected]

A Project of: Supported by:

Contact [email protected] if you have clarifications, questions or would like further information.

Service Desk

Channel NODC Service Desk RDC Visayas

Phone TL: 981-7000 ext. 7107, 7108 +63 (32) 231-5114

Email [email protected] [email protected]

Fax +63 (2) 926-5572 +63 (32) 232-5003

Personal Visit Rm 203, 2/F RCC Bldg., BIR Road Quezon City

2/F BIR Regional Office Bldg. Archbishop reyes Ave. Bo. Luz, Cebu City

Implementation Project - Quia · PDF filein RDO 48-West Makati and RDO 49-North Makati, ......

Documents

Transcript of Implementation Project - Quia · PDF filein RDO 48-West Makati and RDO 49-North Makati, ......