Impact of the current economy on IT - TypePadhonim.typepad.com/files/20121130_hub_seminar.pdf ·...

Impact of the current economy on IT Presented by Fanny Blanckaert 30/11/2012, presentation for HUB IT students

Agenda

Intro to Accenture

Role of IT in the current economy

Global Delivery Network

Shared Service Model

What does IT mean for you?

Q&A

1 Copyright © 2012 Accenture All Rights Reserved.

Fanny Blanckaert


About Accenture


What do you already know about us?

Keywords


Accenture is… A Global Management Consulting, Technology Services, Outsourcing, company.

What do we do?


• We use our industry and business process knowledge, our service offering expertise and our insight into and deep understanding of emerging technologies to identify new business and technology trends and formulate and implement solutions for clients under demanding time constraints.

Knowledge, expertise, insight

• Improve operational performance

• Deliver products and services more effectively and efficiently

• Increase revenues in existing markets

• Identify and enter new markets

We help clients:

• Management consulting

• Systems integration & technology consulting

• IT outsourcing

• Business process outsourcing

Services we offer include:

Accenture


Accenture worldwide

• Active in 54 countries

• Over 120 offices

• More than 250 000 employees

Accenture in Belgium

• Office in Brussels & Vilvoorde

• 1300 employees

Some of our Belgian clients


Role of IT in the current economy


Impact on IT

• Many impacted companies shared the same reflexes – Cut back on costs

– Decrease budgets

– Stop or downsize projects

• Challenges – Maintaining a consistent market share & stable cash-flow

– Keeping our assets = people

– Coming out stronger than before…

• Nobody knows when the turnaround will happen… – Companies waited for a long time before accepting & adapting


Operating in this climate

• IT can be – Subject to cost cutting

– Enabler for cost cutting

• Focus – Reducing operational cost

• improving and simplifying existing processes and technology set up

– Investment programs with short payback

– Efficiency

• outsourcing, off-shoring

• Accenture’s approach – Re-think our vision and strategy

– Stay at the core of our client’s business

– Adapt our operating models

– Reskill to adapt to changing technologies


Innovation

• “Innovation distinguishes between a leader and a follower.”

• Innovation loves a crisis

• Business models change

• Opportunities

• Technologies strive – Virtualization

– Cloud

– Big Data

– Green IT

– Business Intelligence

– Security

– Identity


Our network


30+ years experience, 50+ centres, with 162,000 people serving more than 2,100 clients

• Greater cost savings and efficiencies

• Experienced team with industrialized breadth of capabilities and skills

• Industry, functional and technical expertise

• Proven knowledge transfer and transition approaches and

tools

• Reduced risk; disaster recovery and business continuity

arrangements

Seamless end-to-end delivery


Onshore Near shore Offshore


End-to-End Delivery

Multi-disciplinary Teams

Delivery

Location

Onshore Delivery

Centers

Methodology, Tools, Architectures, Metrics

Delivery Centers

specialized by

language, skill

and industry

Large scale

multi-capability

Delivery

Centers

Global Network

• Scale, organic growth

• Truly global

• Integrated management

• Skills, scalability, cost

• Standard, reliable infrastructure

Specialized resources

• Technology, Industry

• AO, SI, IO & BPO

• World-class training

• People CMM®

Industrialization

• Single global approach

• Tech & Industry assets

• CMMI®, ISO® 27001, & other certifications



50+ centers,

10+ languages

• Manila was first to open, in 1985

• Recent: Brazil, South Africa, Kuala Lumpur, Kolkata and Newcastle

Though our GDN,

we serve 2,100+ clients worldwide

• Accenture’s Top 100 clients were ALL served from GDN in 2011

• Majority of our 50 top clients are even being served from more than one center

162,000+ people

• 77,000+ in India

• 52,000+ people are focused on systems integration, technology consulting, application and infrastructure outsourcing

• 31,000+ people are focused on BPO


Advantages

• A global network of centers with specialized capabilities, offering services in 10+ languages

• Support available 24x7

• Built-in business continuity

• Ability to shift work among locations

• Decreased development and delivery costs

• Increased repeatability, reliability, and scalability of service delivery and assets


Challenges

• Physical distance

• Cultural differences

• (real-time) communication barrier

• Sense of belonging to 1 team

• Accountability

• Sense of added value

• Time management


Service Delivery manager Service Delivery manager Service Delivery manager

Service Delivery Lead

SAP Non-SAP

Project A SLA-based Support & maintenance SAP: FICO,SD, MM PM, HR, Portal, ABAP

Project B SLA-based Support & maintenance SAP: FICA, BW, ABAP, ISU

Project C We security

Support & maintenance

Application integration

Global Delivery network

Subject Matter Experts


Industrialized Delivery Methods, Tools & Architectures

Management

Projects People

Technology (Growth Platform)

Expertize

Industrialized operating model

Delivery Center Services


Onshore

Delivery Center

Off shore

Delivery Center

Managed Application

Development and enhancement

services

Managed Application Support

Service Management

Services

Service Transition and Transformation

Services Testing Services

Stand alone (on site)

•Dedicated resources deployed on client site •Client specific / tailored delivery •Accenture Methods / Assets /tools / Metrics optional

Single client Delivery

•Dedicated resources

•Specialized delivery center

•Use of Accenture Methods / Assets /tools / Metrics

•Standard, reliable infrastructure

Multi client Delivery

•Shared resources

• Industrialized delivery

•Shared use of Accenture methods and tooling

•Standard, reliable infrastructure

•Flexibility and scalability

* Combination of delivery models can be offered

Serv

ices

Deliv

ery

Model

Transboundary delivery options


Ratio of onshore versus offshore/near shore varies from project to project.

For application maintenance, a ratio of 20:80 is possible

Onshore Offshore/Near shore

Main

ten

an

ce

P

rod

ucti

on

S

up

po

rt

Application Analysis 50% 50% • Technical Analysis • Application analysis

• Requirements and functional design Enhancements 20% 80% • Implementation

Ad Hoc Reports 100% • Overnight and immediate

Technical Upgrades 100% • Assuming no new functionality

Performance Tuning 100% • Continuous monitoring and

tuning

• Prioritization, escalation Fix on Fail 20% 80% • Fixes and root cause analysis

• Daytime operations Operations Support 20% 80% • Day and night operations

User Queries 20% 80% • Day and nighttime service • Daytime responses

Advantages

• Well organized model that strives for – Efficiency

– Flexibility

– Quality

• Added value for clients – Best practices & solutions

– Risk reduction

– Reliability

– Cost effective

• People – Develop deep skills

– Gain quality working experience

– Increase their professional network


Challenges

• Startup – Changing the client’s mindset and managing expectations

– Relinquishing control over to Shared Service Center

– Change management

• Complexity of certain fields

• Maintaining an excellent client satisfaction

• Reaching all SLA’s at all times

• Keeping the team together and coaching new joiners

• Usually no physically presence at client side

• Prioritisation during a simultaneous increase in workload


What does IT mean for you?


Will all IT be outsourced offshore?

• The short answer is “No”

• Offshoring everything by default is not the best solution

• Carefully balanced decision on different factors – Budget, team, size, type of work, client restrictions, data privacy

• Our roles as IT professional is shifting – Less development, more management

– We market our global delivery network

• We need off-shore – Competitiveness

– Millions of IT jobs are not getting filled in

– We learn from each other which leads to better results


Tips to prepare for a changing IT world

• Who do you want to be? In 2 years? In 5 years?

• Be more – Creative

– Strategic

– Culturally aware

• Acquire a deep and broad set of skills in multiple domains

• Continuously improve those skills – Training

– Certifications

• Build quality relationships with professionals and clients


Discussion point What do you think?

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