Impact assessment on childline servicesshodhganga.inflibnet.ac.in/bitstream/10603/8050/15/15_chapter...

Chapter-6

Impact assessment on childline services

156

CHAPTER – VI

IMPACT ASSESSMENT ON CHILDLINE SERVICES

The researcher has done a survey to assess the impact of CHILDLINE services.

The researcher interviewed totally 246 members. Out of these 183 were children

and 63 were adults.

I. PROFILE OF RESPONDENTS:

I. 1. Children:

As mentioned in the above given paragraph, 183 children were interviewed across

various categories. Their profile is given below:

I.1.1 Gender of the child respondent:

The table and graph given below give the details of bifurcation of gender of

children and its analysis.

Table/graph No.6.1: Gender of Child Respondents

Gender of the respondents

Boys 117

Girls 66

157

Table/graph No.6.2: Analysis on gender of Child Respondents

Out of 183 children 117 are boys and 66 are girls. That means 64% are boys and

36% are girls.

I.1.2. Age group of children

The table and graph given below give the details of age group of children

interviewed and its analysis.

Table/graph No.6.3: Age group of Child Respondents

Age group of Respondents

AGE (Yrs) Boys Girls

6 to 10 18 16

11 to 14 54 32

15 to 17 33 16

18 & above 9 1

Unspecified 3 1

158

Table/graph No.6.4: Analysis on Age group of Child Respondents

Age group o f respondents

32

16

1 1

18

54

33

9

3

16

0

10

20

30

40

50

60

6 to 10 11 to 14 15 to 17 18 & abov e Uns pec if ied

Gir ls Boy s

18 boys and 16 girls have represented from the age group of 6-10yrs. 54 boys and

32 girls have represented from the age group of 11-14yrs of age. From the age

group of 15 – 17 years, 33 boys and 16 girls have responded. From 18 years and

above age group 9 boys and one girl have responded. 3 boys and 1 girl have not

mentioned their age in the questionnaire.

Table/graph No.6.5: Age group of boys among Respondents

Boys15%

46%

28%

8%3%

6 to 10

11 to 14

15 to 17

18 & above

U nspecified

159

Out of boys 46% are from age group of 11-14 years, 28% are from 15-17 years,

15% are from the age group of 6-10 years and 8% are from 18years and above. 3%

of boys haven’t specified the age.

Table/graph No.6.6: Age group of girls among Respondents

Out of girls, 48% are from 11-14 years of age group, from 6-10 age group 24% of

girls and 15-17 year of age group also 24% and from and from 18 years and age

group 1% of girls have been represented. 1% of girls have not specified their age.

I.1.3. The past life situation of children:

The table and graph given below give the details of the past life situation of

children interviewed and its analysis.

160

Table/graph No.6.7: Past life situation of Child Respondents

Child's Situation

Boys Girls

Child Labour 21 11

Street Children 12 2

Orphans 5 4

Ran away 31 5

Domestic Labour 2 6

Missing children 1 0

Drug addict 1 1

Slum dwellers 16 7

Not specified 28 30

Table/graph No.6.8: Analysis on Past life situation of Child Respondents

C H ILD 'S S ITU ATION

2 1

1 2

5

21 1

2 8

1 1

2

45

6

01

7

3 0

1 6

3 1

0

5

10

15

20

25

30

35

Ch

ild

Lab

our

Str

ee

t

Ch

ildre

n

Orp

han

s

Ra

na

wa

y

Do

mes

tic

Lab

our

Mis

sin

g

child

ren

Dru

g

add

ict

Slu

m

dw

ele

rs

No

t

spe

cifie

d

Boy s

G irls

All these respondents belonged to different life situations. 21 boys and 11 girls

were child labourers; 12 boys and 2 girls were roaming around as street children; 5

boys and 4 girls were orphans; 31 boys and 5 girls left their homes due to

problems and reached Vijayawada railway station as runway kids; 2 boys and 6

girls used to work as the domestic child labourers; 1 boy got lost; 1 boy and 1 girl

were addicted to drugs; 16 boys and 7 girls belonged to families from slums; 28

boys and 30 girls have not specified their past life situation.

161

I.1.4. Present life situation:

All these respondents have quit their past life and are leading a different life with

the help of different NGOs. The table and graph given below give the details of

the past life situation of children interviewed and its analysis.

Table/graph No.6.9: Present life situation of Child Respondents

Present Situation

School going 134

Working 49

Table/graph No.6.10: Analysis on present life situation of Child Respondents

Out of total 183 respondents 134 are going to school and 49 are working. That

means 73% are going school and 27% are working.

I.1.4.A. School going children:

The table and graph given below give the details of school going children

interviewed and its analysis.

162

Table/graph No.6.11: Details of School going by responded children

SCHOOL GOING CHILDREN

Boys Girls

Municipal Schools 32 20

Non formal Schools 36 23

Other schools 8 10

College 4 1

Total 80 54

Table/graph No.6.12: Analysis on School going by responded children

SCHO O L G O ING CHILDREN

3236

84

20

10

1

23

0

10

20

30

40

Mu

nic

ipa

l

No

n

form

al

Oth

er

sc

ho

ols

Co

lleg

e

B oys

G irls

Among 134 school going children, 32 boys and 20 girls are going to municipal

schools, 36 boys and 23 girls are attending non-formal schools, 8 boys and 10 girls

are going to other schools and 4 boys and 1girl is attending college.

I. I. 4. B. Working children:

The table and graph given below give the details of children working among child

respondents and its analysis.

163

Table/graph No.6.13: Details of children working among respondents

WORKING CHILDREN

Boys Girls

Rag Pickers 1 0

Vocational Training 14 7

Other work 16 4

Not specified 6 1

Total 37 12

Table/graph No.6.14: Analysis of children working among respondents

W O RKING CHILDRE N

1

14

16

6

0

7

4

1

0

2

4

6

8

10

12

14

16

18

Ra

g

Pic

ke

rs

Vo

ca

tio

na

l

Trg O

the

r

wo

rk

No

t

sp

ec

ifie

d

Boys

G irls

Among 49 working children, 1 boy is doing rag picking, 14 boys and 7 girls are in

vocational training and 16 boys and 4 girls are doing other works, 6 boys and 1

girl have not mentioned their nature of work.

164

VI. I. 2. Profile of respondents from the allied systems:

The representatives have been selected as respondents from the following allied

systems: Police, Government Railway Police, Railway Protection Force, Lawyers,

Labour dept., Education dept (lecturers), National Child Labour Project, Women

and Child Welfare Dept., Sarvasikshabhiyan, Govt. Hospital (RMO), Road

Transport Corporation, Rag Pickers Association, Station Master, Auto Rickshaw

Drivers Association, BSNL (PRO), Municipal Corporation and Political Parties.

II.1. Response of children on various questions related to CHILDLINE,

Vijayawada of Krishna District services.

The researcher posed selected set of questions to the 183 child respondents in

order to know their opinion on CHILDLINE service. Questions and the response

was as given below:

1. Do you know about CHILDLINE?

The table and graph given below give the details of responses of respondent

children and its analysis question number 1 i.e. Do you know about CHILDLINE?

Table/graph No.6.15: Response to question no. 1

Do you know about CHILDLINE?

Boys Girls

Yes 66 39

No 51 25

Not Specified 0 2

165

Table/graph No.6.16: Analysis of response to question no. 1


66

39

51

25

0 2

0

10

20

30

40

50

60

70

Boys G irls

Yes N o N ot Specified

Out of 183 child respondents 58% of the children know about CHILDLINE. Out

of them 36% are boys and 22% girls. 41% of the children said that they are not

aware of CHILDLINE. Out of them 27.86% are boys and 13.66% are girls. 1.9%

of children have not responded to the question.

2. Have you called CHILDLINE-1098?


children and its analysis on question number 2 i.e Have you called CHILDLINE-

1098.


Have you called CHILDLINE 1098?

Boys Girls

Yes 25 15

No 64 24

Not Applicable 28 27

166


H ave you called C H ILD LIN E 1098?

25

15

64

2428 27

0

10

20

30

40

50

60

70

B oys Girls

Yes N o N ot Applicable

Out of 183 respondents 21.87 children told that they had made calls to

CHILDLINE. Out of them 13.67% are boys and 8.20% are girls. 48.08% children

haven’t done calls to CHILDLINE among them 34.97% are boys and 13.11% are

girls. 30.05% children said that that the question is not applicable to them. Among

them 15.3 are boys and 14.75 are girls.

3. Have you received help from CHILDLINE?


children and its analysis on question number 3 i.e Have you received help from

CHILDLINE?


Have you received help from CHILDLINE?

Boys Girls

Yes 40 27

No 74 4

Not Applicable 3 35

167


Ha ve you re ce ive d he lp from CHILDLINE?

40

27

74

43

35

0

20

40

60

80

Boys G irls

Y es No Not A pplic able

Out of total respondents 38.8% of children claimed that they received help from

CHILDLINE among them 21.86% are boys and 16.94% are girls. 40.45% of

children said that they haven’t received from CHILDLINE. Out of them 38.26%

are boys and 2.19% are girls. 20.75% of children said that the question is not

applicable for them. Among them 1.63% are boys and 19.12% are girls.

4. Did CHILDLINE respond immediately when you made the call?


children and its analysis on question number 4 i.e Did CHILDLINE respond

immediately to your call?


Did CHILDLINE respond immediately when you made the

call?

Boys Girls

Yes 40 29

No 1 0

Not Applicable 76 37

168


Did ch ild lin e r e s p o n d im m e d iate ly w h e n

yo u w h e n yo u m ad e a call?

40

29

1 0

76

37

0

10

20

30

40

50

60

70

80

Boy s Gir ls

Y es No Not A pplic able

37% of the children responded that CHILDLINE responded immediately when

they called or concerned adult called for them. Out of them 21.5% are boys and

15.5% are girls. One boy (0.54% of total children) said that CHILDLINE did not

respond in time. 62.46% children replied that it is not applicable to them. Among

them 41.25% are boys and 20.21% are girls.

5. Do you have faith that CHILDLINE will help you out when you are in

distress?


children and its analysis on question number 5 i.e Do you have faith that

CHILDLINE will help you out when you are in distress?


Do you have faith that CHILDLINE will help you out

when you are in distress?

Boys Girls

Yes 101 55

No 0 1

To Some extent 10 2

Not Responded 6 8

169


Trust in CHILDLINE

0

20

40

60

80

100

120

Boys G irls

Yes

N o

To S om e extent

N ot R esponded

Out of total children 85.25% children declared that they have faith in CHILDLINE

that it will rescue them when they are in distress. Out them 55.19% are girls and

30.06% are girls. One girl (0.54% of total children) said that she does not have

faith in CHILDLINE. 6.56% children said that they have faith on CHILDLINE for

some extent. Out of them 5.47% are boys and 1.09% are girls. 7.65% children did

not respond to this question. Out of them 3.27% are boys and 4.38% are girls.

6. Have you shared about CHILDLINE services to any other person?


children and its analysis on question number 6 i.e. Have you shared about

CHILDLINE services to any other person?


Have shared about CHILDLINE services to any other person?

Boys Girls

Yes 49 22

No 49 21

Not Responded 19 23

170


Sharing about C H ILD LIN E

49

22

49

211923

0

10

20

30

40

50

60

B oys G irls

Yes N o N ot R eponded

Out of total children 38.89% children said that they have shared about

CHILDLINE to their friends/peer group/ any other person. Out of them boys are

26.77% and girls are 12.04%. 38.24% of children said that they have not told any

body about CHILDLINE service. Among them 26.77% are boys and 11.47% are

girls. 22.95% children, out of them 10.38% boys and 12.57% girls, did not

respond this question.

7. Are you being allowed by STD booth owners to make a free call to 1098?


children and its analysis on question number 7 i.e. Are you being allowed by STD

booth owners to make a free call to 1098?


Are you being allowed by STD booth owners to make a free call

to 1098?

Boys Girls

Yes 36 28

No 32 6

Only Some extent 16 11

Not Responded 33 21

171

Table/graph No.6.28: Analysis on response to question no. 7

Acessib ility to 1098 in S TD booths

0

5

10

15

20

25

30

35

40

Boys G irls

Y e s N o O n ly S o m e e xt e n t N o t R e s p o n d e d

This is the question regarding connectivity to 1098 service and willingness of

public booth owners to allow children to make this free call. 35% children said

that PCO booth owners are allowing them to make the calls from PCO booths. Out

of them 19.67% are boys and 15.33% are girls. 20.75% children said that they are

not being allowed by PCO owners to make calls. Among them 17.48% are boys

and 3.27% are girls. 14.75% children said they are being allowed by the owners

for some extent to make calls. Among them 8.74% are boys and 6.01% are girls.

29.5% children did not respond to this question. Among them 18.03% are boys

and 11.47% are girls.

172

II. 2. Response of representatives of allied systems on various questions

related to CHILDLINE services.

The researcher posed selected set of questions to the 63 representatives from allied

systems in order to know their opinion on CHILDLINE service. Questions and

their responses are as given below:

1. Do you know about CHILDLINE?

The table and graph given below give the details of responses of respondents from

allied systems and its analysis on question number 1 i.e Do you know about

CHILDLINE?

Table/graph No.6.29: Response to question no. 1 for allied systems


Yes 63

No 0

Table/graph No.6.30: Analysis on response to question no. 1 for allied systems

CHILDLINE is know n to us

63

0

0

10

20

30

40

50

60

70

Yes N o

Of the total number of 63 respondents, all said that they are aware of CHILDINE.

173

2. Do you believe that CHILDLINE is helpful for children in distress?


allied systems and its analysis on question number 2 i.e Do you believe that

CHILDLINE is helpful for children in distress?


Do you believe that CHILDLINE is helpful for

children in distress?

Yes 63

No 0

Table/graph No.6.32: Analysis on response to question no. 2 for allied

systems

63

0

0

10

20

30

40

50

60

70

Yes N o

All the respondents, that means 100%, responded that they believe that

CHILDLINE is helpful for the children in distress.

174

3. Does CHILDLINE work properly?


allied systems and its analysis on question number 3 i.e Does CHILDLINE,

Vijayawada work properly in Krishna district?


Does CHILDLINE work properly?

Good 50

Fair 13

Bad 0


systems

50

13

0

0

10

20

30

40

50

60

Good Fair B ad

79.63% of total respondents said that CHILDLINE is working well and 20.64%

said that CHILDLINE services are fair enough. None of them said that

CHILDLINE is not working properly.

175

4. Does your allied system/NGO have good relationship with CHILDLINE?


allied systems and its analysis on question number 4 i.e Does your allied system/

NGO have good relationship with CHILDLINE?


Does your allied system/NGO have good relationship with

CHILDLINE?

Yes 56

No 4

No Answer 3


systems

N etw orking

56

4 3

0

20

40

60

Y es No No A ns

88.88% of the total respondents said that CHILDLINE is having good relationship

with their allied system/NGO. 6.34% respondents said their allied system/NGO is

not having good relationship with CHILDLINE. 4.78% respondents did not

answer to this question.

176

5. Did you ever take the help of CHILDLINE for the protection of child

rights?


allied systems and its analysis on question number 5 i.e Did you ever take the help

of CHILDLINE for the protection of child rights?


Did you ever take the help of CHILDLINE for the

protection of Child Rights?

Yes 47

No 14

No Answer 2

Table/graph No.6.38: Analysis of response to question no. 5 for allied systems

H elp to P ro tect ch ild rights

0

10

20

30

40

50

Y es No No A ns

Out of total 63 respondents 74.6% said that they took help from CHILDLINE to

protect the right of a child. 22.22% said that they did not seek the help of

CHILDLINE. 3.18% did not respond to this question.

Impact assessment on childline servicesshodhganga.inflibnet.ac.in/bitstream/10603/8050/15/15_chapter...

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