Image courtesy of Synlait DAIRY PROCESSING · Workplace Assessors There are currently two ways you...

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Enhancing people capability within the dairy processing industry

DAIRY PROCESSING PROGRAMMES

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2 – Dairy Processing Qualifications

Meet the team 4

Why training matters 5

Literacy and Numeracy support 6

Demographics 7

Learning Pathways 8

Workplace Assessors 10

New Zealand Apprenticeships 15

New Zealand Certificates 21

Short courses 33

Appendices 35

Getting started 55

As a not-for-profit organisation, we are driven by a bigger ideal: to grow New Zealand through people. Our core purpose is to work with businesses in the primary industries to grow the capability of their people.

We do this through applied learning. Training

and assessment is designed to take place in the

workplace which enables employees to learn

on-the-job, while gaining real-world industry

experience. Our learning zone is vocational skills

from Level 2 which are foundation practical skills

through to management skills at Levels 5.

So much of who we are, how we live and where

we are going is connected to the land and sea. It’s

a central part of what it means to be us. Our land

and sea are the foundations of our primary sector,

but this country’s serious growth will come from

people – those who are guardians of the land and

water space, produce food from it, innovate every

conceivable connection to it and protect our

precious resources for future generations. These

are the people Primary ITO is here to grow.

It’s about dialling up talent and attitude, knowledge

and skills. The desire to ask what’s next, then

stepping up and creating it. It’s about combining

science and technology, hard work with smart

thinking and growing a global view of our local

ambition.

We’re in high-tech production facilities, on farms

and orchards, on marine farms and fishing vessels,

in the shed and at the kitchen table, all around

New Zealand.

We’re coaching and teaching and sharing the

knowledge, building confidence, ambition and

capability � with a desire to do much more than

turn the wheel. We want to power up the entire

engine.

We set the national standards for more than 250

qualifications across agriculture, horticulture,

food processing, seafood, equine and sports turf

industries. In over 30 primary sectors we work with

industry bodies, businesses and dedicated people

who want to do better.

OUR ROLE WITHIN NZ’S PRIMARY INDUSTRIES

CONTENTS

Image courtesy of Goodman Fielder


Meet the teamOur team is committed to growing people capability within the Dairy Processing sector. We are focused on building functional skills and technical knowledge which will benefit the individual and the business, helping to unlock career opportunities and increasing the value of on-job education and training to individuals and the broader industry.

Ross Harnden-TaylorSector Manager – Dairy Processing

[email protected]

Simon CroomNational Group Manager - Primary Services & Food Processing

[email protected]

Kylie MacDonaldDAIRYCRAFT Manager

[email protected]

Why training matters

BUSINESS BENEFITS

TRAINEE BENEFITS

Make smarter business decisions

Improve their skills and confidence

Take control and manage risks

Earn while they learn

Motivate and retain good employees

Move up the career ladder faster

Protect your bottom line

Stand out from the crowd

DAIRYCRAFT TEAM

Tia KaikiDAIRYCRAFT Support Manager (seconded)

[email protected]

Annette HolmesDAIRYCRAFT Support Manager

[email protected]

He aha te mea nui o te ao – he tangata, he tangata, he tangata. Let’s get on and grow Aotearoa.

Jennifer OtiecoDAIRYCRAFT Administrator

[email protected]

Literacy and Numeracy support for Primary ITO trainees and employers.Make a positive impact on your business by increasing the capability of your employees.

By assessing and supporting literacy and numeracy skills across your team

you will increase the profitability and productivity of your business.

Supporting your employees will increase their engagement, compliance, health and

safety and staff retention. For more information, talk to your Sector Manager.

Literacy and numeracy assessment

We can assess your whole team for literacy and numeracy competence and provide advice and tools to increase competency.

Workplace literacy programmes

We can advise and support your business to access the workplace literacy fund. This fund will enable you to increase the literacy, numeracy and communication skills across your whole business. The fund provides support in the manner of 25-80 hours of free literacy provision in the context of your workplace.

In house mentors

We can train up a group of mentors to support their colleagues. The training is workshop based and provides a good grounding for peer mentoring.

Study nights/study groups

We recommend study nights as a way for learners to set aside time to focus on the theory side of their qualification. Primary ITO field teams hold study nights around the country. We can support a large business to create their own study groups at a time that will suit the business.

Dyslexia Support

We have a free screening service and programme to support people with dyslexia. We provide information and access to learning tools including reader/writer support, reading pens, speech recognition computer software and phone apps.

Mentor Programme

We have over 400 mentors providing learning support at all levels of training. As well as literacy and numeracy assistance, our mentors help with confidence building and motivation. Located all over New Zealand, they work with learners one on one during class and at local study nights.

Demographics

AGE & GENDER

QUALIFICATIONS

ETHNICITY PLACE OF BIRTH

Dairy Processing Workforce

Dairy Processing Trainees (Primary ITO data)

Dairy Processing workforce:

Female workers

Average age

European

of Dairy Processing workforce were born outside of NZ

of Dairy Processing workforce have a qualification at level 4 or above

of the workforce in Dairy Processing hold a qualifications in the ‘ Engineering and Related Technologies’ field.

Māori

Pasifika

Asian

School leavers

4.60%

11%78%

16%

6%

LEVEL 4

45% 34%

Statistics have been sourced from Infometrics, 2006 and 2013 Census data, and Primary ITO trainee information.

Current as at August 2018

43

15% 17%

2%

41

0%

8 – Dairy Processing Qualifications Dairy Processing Qualifications – 9

Learning pathwaysA career in the dairy processing industry offers many opportunities – and a key motivator of driving workers to learn is to provide them with opportunities to increase their knowledge and progress their career.

The following learning pathways highlight the development opportunities available to graduates of Primary ITO dairy processing, distribution and leadership qualifications.

Our dairy processing qualifications are at Levels 2-6 on the NZQA Qualifications Framework.

Our programmes:

NZ Apprenticeship in Dairy Product Process

NZ Apprenticeship in Distribution

Level 3

Level 3 Level 3

Level 4

Level 4 Level 4

Level 5 Level 6

NZ Diploma in Dairy Processing

Credits: 120Ref: 2270

NZ Certificate in Dairy Processing

NZ Certificate in Distribution

NZ Certificate in Business Introduction to Team Leadership

Credits: 55-70

Credits: 60-75 Credits: 48

Ref: 2562

Ref: 2572 Ref: 2453



NZ Certificate in Business Front Line Management

Credits: 60-70

Credits: 60 Credits: 60

Ref: 2563

Ref: 2573 Ref: 2456



Doctoral Degree 10

Master’s Degree 9

Postgraduate Diplomas and Certificates Bachelor Honours Degree

8

Bachelor’s Degree Graduate Diplomas and Certificates

7

Diplomas6

5

Certificate

4

3

2

1

Qualification types Level

NZ Diploma in Dairy Processing Level 6

NZ Certificate in Dairy Processing Level 5

NZ Certificate in Dairy Processing Level 4 NZ Certificate in Distribution (Level 4)

NZ Certificate in Business (Level 4) Front Line ManagementNZ Certificate in Dairy Processing Level 3

NZ Certificate in Distribution (Level 3)NZ Certificate in Business (Introduction to Team Leadership) (Level 3

NZ Certificate in Primary Food or Beverage Processing Level 2

NZQA framework

Dairy Processing

Distribution Leadership


Workplace AssessorsThere are currently two ways you can get your staff assessed as competent when completing their training; 1. Have workplace (or on job) assessors trained and registered and available to assess.2. Engage an external assessor.

A workplace assessor is a member of your staff who is trained and registered and has been moderated and approved by Primary ITO to assess and result trainees within their company against the Unit Standards within the programme.

Having one (or more) workplace assessors trained, registered and available on your site will make it significantly easier to assess your trainees and allow them to progress through their programme while also removing the additional cost required to fund an external assessor.

An external assessor is someone who does not work for either Primary ITO or the dairy processing company being engaged, who has been moderated and approved by Primary ITO as having suitable experience and knowledge base to understand the course requirements, who will visit your site as and when required to work with and assess your staff against the Unit Standards.

Use of an external assessor comes at a cost to your company and can also impact trainees as these assessors may not be available when your staff are ready to be assessed.

When using Workplace Assessors, it is recommended to use verifiers to work with trainees during their assessment to verify that the trainee has captured all the required evidence.

A verifier and assessor can be the same person but by splitting the role, allows for greater spread of workload to ensure the trainee is assessed properly against the requirements of each unit standard at the time when they are most confident without having to create delays to wait for the assessors availability.

An overview of the assessment process using an external assessor, a workplace assessor or a verifier and workplace assessor is below.

Using an External Assessor Using a Workplace Assessor Using a Verifier and Workplace Assessor

Trainee completes learning activities and practical experience

Trainee signals ready for assessment

External assessor contacted and booked to attend site and complete assessments

External assessor visits site and complete aassessments

Company billed for external assessor time

Results sent to Primary ITO



Assessor contacted, determines suitable time to visit trainee for assessment

Assessor verifies and assesses trainee against Unit Standard




Verifier works with trainee to ensure sufficient evidence captured and trainee competent against Unit Standard. Verifier signs off assessment

Assessment provided to assessor who checks evidence against Assessment Guide and determines whether trainee capable


Developing Workplace Assessors• Complete an application form to become an assessor

(form is provided on request by the Sector Manager) and send to [email protected]

• Achieve Unit Standard 4098 (this is delivered as an 8-week online training package delivered by Primary ITO).

• Complete Train the Trainer course online (or as a classroom short course if offered).

• Begin assessing in the workplace. (The first number of assessments will be moderated by Primary ITO’s Quality Team in Wellington to ensure accuracy & fairness).

• Once signed off as competent, Assessors will be registered with Primary ITO and will receive an assessor tool kit.

Re-activating an expired Assessor• Complete the re-activation form to become an

assessor and send to [email protected]

• Assessors will be reviewed to ensure they remain current for the Unit Standards they can assess for.

Using external AssessorsIf you determine that you would prefer to use an external assessor for assessing your staff, please contact Ross at [email protected] and he will provide you with the contact details of the external assessors available for dairy processing.

Keeping EvidenceModeration of assessment is an important responsibility for the Primary ITO. Workplace Assessor’s must keep evidence for two years unless otherwise specified in the company corporate service agreement.



What are New Zealand Qualifications?

• Registered on the New Zealand Qualifications Framework.

• Comprised of a graduate profile and graduate outcomes – what a person who completes the qualification learns and can skillfully perform.

• Once a training programme is completed, a trainee will receive a qualification award.

What are Programmes of Industry Training?

• Programmes of Industry Training are registered on the New Zealand Qualifications Framework (for funding purposes) and with the Tertiary Education Commission (we also register short programmes with TEC).

• A programme outlines the learning pathway to achieve either full or part qualifications (New Zealand Certificates, New Zealand Diplomas and New Zealand Apprenticeships) – how a person will complete the qualification.

• The programme lists the unit standards that will be assessed.

• TEC have some short programme variants called Limited Credit Programmes (LCPs) and Supplementary Credit Programmes (SCPs). These must contain a minimum of 20 credits.

• Each programme is comprised of unit standards that each have a credit value.

• All programmes have a specified credit value and duration.

What are Unit Standards?

• They are registered on the on the New Zealand Qualifications Framework.

• Building blocks of the programmes.

• Each has assessment outcomes and distinct credit values.

• Trainees are assessed against the unit standards, and a competent trainee will have a result for the unit

reported to NZQA.

Funding

How many credits can someone be enrolled in?

The monthly and annual enrolment allocations are set at an enrolled credit level, as follows:

» 10 enrolled credits per month (within the trainees annual allocation).

» 75 enrolled credits per calendar year.

What are Training Agreements (TAG)?

• A contract between the employer, trainee and Primary ITO.

• These must be completed and signed by all parties.

• Each agreement collects data that is necessary for the enrolment to be funded.

• A Training Agreement is required for first enrolment between employer and employee.

What is a Training Plan?

• The details of a Training Plan select unit standards that the trainee enrols in to meet the requirements of a programme.

• If a trainee has already been awarded one of the selected units (prior result) the Training Plan and Training

Programme will be adjusted accordingly (i.e. the duration will be adjusted).

Making things happenENROLMENT

What do you need to do to enrol someone?

• Make sure they are eligible for TEC funded training.

• Agree their training requirements in the form of a Training Plan.

• Complete a Training Agreement.

• Ensure they have relevant ID and provide evidence of this.

• Send all the above to Primary ITO with training start date – this must be sent within 60 days of the start date.

Enrolments entered within 90 days

From January 2018 the TEC will only fund enrolments that are entered into our system within 90 days of training starting. Therefore, we would appreciate all enrolments being received by us within 60 days of the start date to ensure government funding can be obtained.

Any enrolments received after 60 days that cannot be entered within the TEC’s timeframe due to enrolment volumes or missing or incorrect details, will not receive government funding and therefore cannot be financially supported by Primary ITO.

What types of ID are accepted?

• Birth certificate (issued after 1 January 1998); or • Certificate of identity; or • New Zealand certificate of citizenship; or • Current passport (or an expired passport that has not been cancelled); or • Current New Zealand Firearms Licence; or• Current New Zealand photo driver licence; or• Copy of work visa where relevant.

If an acceptable form of identification cannot be provided we will attempt to source and verify the trainee’s identification via an NSN (National Student Number) enquiry. There will be an administration fee charged to your organisation of $50 + GST per trainee.

Setting up the training


Dairy Processing Apprenticeships are based on the completion of level three and four New Zealand Certificate qualifications. Dairy Processing Apprenticeship programmes can take anywhere from two and a half years, to three years to complete.

How it works

NZAs are formal work-based training programmes intended to produce graduates who are fully competent in their occupation. An apprentice must be realistic about their intention to work in the dairy processing industry and whether it is the right choice for them.

A potential apprentice must already have been working in the industry long enough to understand the requirements of the qualification before signing up.

Primary ITO is responsible for facilitating an apprentice’s training and will support both the apprentice and the employer throughout the apprenticeship.

Entry is subject to the discretion of the Primary ITO Sector Manager who is managing the enrolment, based on a discussion with the learner and their employer, including considerations of the learner’s likelihood to succeed.

Workplace trainers, supervisors and/or tutors will provide feedback on learner progress and facilitate further learning opportunities. Our Primary ITO dairy processing sector representatives visit each apprentice four times per year to mentor, set and review goals with the trainee and verifier.

Achievement of the programme’s learning outcomes rely on a combination of:

• off-job learning.

• application of knowledge to activities in a dairy processing workplace.

• practical application of skills in a dairy processing workplace.

• The main assessment tool will be a series of tasks which provide evidence that the learner meets the learning and graduate outcomes.

NEW ZEALAND APPRENTICESHIPS


Dairy Processing Qualifications – 16 Dairy Processing Qualifications – 17

Dairy Processing learning pathway Dairy Processing learning pathway

New Zealand Apprenticeship in Dairy Product Process (Level 4)

Description The New Zealand Apprenticeship programme provides dairy processing employees with knowledge of some of the key fundamentals in the dairy industry together with increased technical skills of the specific product/process the employee works in.

NZ Apprentices benefit from regular support to complete the training and graduates of the programme will be expected to have a clear career pathway.

Learning outcomes Graduates of this apprenticeship will be able to:

• Carry out basic milk processing operations.

• Comply with dairy processing quality assurance requirements including hygiene and food handling requirements.

• Comply with workplace safety and environmental requirements in a dairy processing operation.

• Work in a team in a dairy processing operation.

• Comply with automated clean in place and basic heat treatment requirements in a dairy processing operation.

• Plan and manage work priorities in a dairy processing operation.

• Analyse and convey workplace information in a dairy processing operation.

• Monitor the implementation of health and safety, quality and environmental practices in a dairy processing operation.

• Implement food safety requirements in a dairy processing operation.

Recommended for Operators with more than 6 months experience in the Dairy Processing industry who want to develop increased levels of product and industry knowledge with increased support from Primary ITO.

Programme duration 30 months

Credits 160-165

Qualification reference 2562 / 2563

Trainee’s completing the NZ Apprenticeship will also complete credits against one of the following specific product/process strands;

Product Strand Context

Cheese Making Natural Cheese MakingProcessed Cheese Manufacture

Cream Products Fritz Butter makingAMMIX Butter MakingFractionationAnhydrous Milkfat (AMF)Ice Cream

Milk Powder Milk PowderDry Powder BlendingEvaporationSpray Drying

Milk Protein Casein Dry

Casein Wet

Whey (membrane filtration)

Ethanol

Milk Treatment Milk Treatment

Consumer Dairy Products – UHT

Consumer Dairy Products – Cultured Foods

Qualification requirementsOn completion, graduates will be awarded:

• A New Zealand Certificate in Dairy Processing (Level 3)

• A New Zealand Certificate in Dairy Processing (Level 4)

• A New Zealand Certificate in Dairy Product Process (Level 4)

Credit summary

Total credits from: Credits

Compulsory L3 65

Compulsory L4 80

Total compulsory credits 145

Elective Product Strand 15-20

Total qualification credits 160-165

See Appendix A-E for a list of unit standards of various strands.

NZ Apprenticeship in Dairy Product Process NZ Apprenticeship in Dairy Product Process

Level 3 Level 3Level 4 Level 4Level 5 Level 5Level 6 Level 6



Credits: 120 Credits: 120Ref: 2270 Ref: 2270



Credits: 55-70 Credits: 55-70Ref: 2562 Ref: 2562








Distribution learning pathway Distribution learning pathway

New Zealand Apprenticeship in Distribution (Level 4)

Description The New Zealand Apprenticeship clearly demonstrates a career pathway as a learner progresses through a comprehensive training plan, while also being able to develop, set and achieve goals related to both the programme and the workplace.

Learning and assessment for the apprenticeship is achieved entirely on-the-job with ongoing support from workplace assessors, employers and Primary ITO throughout the duration of the apprenticeship.

Learning outcomes On completion of level 3, graduates will be able to:

• Apply health, safety and security practices to ensure own safety and minimise potential hazards for any customers and co-workers in a distribution environment.

• Communicate with staff, managers and customers effectively.

• Apply standard operating procedures and the code of conduct to a work role applicable to a distribution environment.

• Receive and dispatch goods in a distribution environment.

• Carry out store operations and inventory control in a distribution environment.

Graduates of the optional strand in Mechanised Goods will also be able to:

• Use Mechanised Goods machinery and equipment in a distribution environment.

On completion of level 4, graduates will also be able to monitor and maintain:

• Health, safety and security practices to ensure own safety and minimise potential hazards for any customers and co-workers in a distribution environment.

• Interactions with staff, managers, and customers.

• The application of standard operating policies and procedures to work roles applicable to a distribution environment.

• The receipt and dispatch of goods in a distribution environment.

• The store operations and productivity systems in a distribution environment.

Recommended for People currently working in a distribution environment within the primary industries, who have had some general work experience and a desire to develop their career.


Credits 120 (135 with optional strand)

Qualification reference 2572 / 2573

Qualification requirementsOn completion, graduates will be awarded;

• A New Zealand Certificate in Distribution (Level 3)

• A New Zealand Certificate in Distribution (Level 4)

• A New Zealand Apprenticeship in Distribution (Level 4)

Credit summary


Level 3 60-75

Level 4 60


See Appendix N for a list of unit standards of various strands.

NZ Apprenticeship in Distribution NZ Apprenticeship in Distribution

Level 3 Level 3Level 4 Level 4








NEW ZEALAND CERTIFICATESWe offer a range of New Zealand Certificate programmesaimed to enhance people capability within the dairyprocessing industry. These comprehensive programmeswill give employees a well-rounded range of skills andtechnical knowledge to complement in their specificroles and give broader understanding of some ofprocesses, equipment and systems used in the NZ DairyIndustry.

How it works• Assessment will be holistic and integrated across all

learning outcomes. Assessment is carried out in the workplace (onthe-job). On-the-job assessment will take advantage of naturally occurring evidence observed by the assessor during the trainee’s workplace activity.

• Progress through the programme will be monitored by the trainee’s employer through their development of workplace skills and knowledge.

• The main assessment tools will be a combination of workbook assessment activities and on-the-job observations.



New Zealand Certificate in Dairy Processing (Level 3)

Description The core outcomes of this programme introduce the trainee to the fundamentals of dairy processing including hygiene, health & safety, teamwork, automated cleaning and heat treatment to upskill someone who is capable of completing a range of core tasks and who has increased skills and knowledge to work in operational roles in the dairy processing industry.

Trainees will benefit through increased skills and technical knowledge which will unlock job performance improvements and support career opportunities while also having a qualification within a training pathway that recognises progression through the dairy processing industry.

The dairy processing industry will benefit by having operators assessed to a national standard with increased operational and technical knowledge which will improve the overall performance of the individual operations.

Learning outcomes Graduates of this apprenticeship will be able to:

• Carry out basic milk processing operations.

• Comply with dairy processing quality assurance requirements including hygiene and food handling requirements.

• Comply with workplace safety and environmental requirements in a dairy processing operation.

• Work in a team in a dairy processing operation.

Graduates of the Automated Cleaning and Heat Treatment strand will also be able to:

• Comply with automated clean in place and basic heat treatment requirements in a dairy processing operation.

Qualification requirementsOn completion, graduates will be awarded a New Zealand Certificate in Dairy Processing (Level 3).

Custom programmesLimited Credit Package (LCP) and/or Supplementary Credit Package (SCP) versions of this programme are available and can be customised to meet your organisation’s needs.

Credit summary


Compulsory 50

Elective unit standard (Select only one) 5

Optional strand (15 credits) 15


See Appendices F for a list of Unit Standards.

Recommended for Operators with more than 6 months experience in the dairy processing industry


Credits 55-70

Qualification reference 2562

Dairy Processing learning pathway


Level 3 Level 4 Level 5 Level 6




Credits: 55-70Ref: 2562






24 – Dairy Processing Qualifications25 – Dairy Processing Qualifications



DescriptionThe purpose of this qualification is to provide the dairy processing sector with senior/advanced operators who have the skills and knowledge to work in a specific product/process such as cheese making, cream products, milk powder, milk protein or milk treatment or as milk tanker operators.

Trainees will benefit through increased skills and acquired practical and theoretical knowledge to unlock job performance improvements and support career opportunities whilst also receiving a qualification within a training pathway that recognises progression through the dairy processing industry.

The dairy processing industry will benefit by having senior/advanced operators assessed to a national standard with increased technical knowledge of a specific product or process together with advanced core skills which will improve the overall performance of an operation.

Learning outcomes Graduates of this qualification will be able to:

• Plan and manage work priorities in a dairy processing operation.

• Analyse and convey workplace information in a dairy processing operation.

• Monitor the implementation of health and safety, quality and environmental practices in a dairy processing operation.

• Implement food safety requirements in a dairy processing operation.

Graduates of the Cheese Making strand will also be able to:• Carry out cheese making processes.

Graduates of the Cream Products strand will also be able to:• Carry out cream products processing operations.

Graduates of the Milk Powder strand will also be able to:• Carry out milk powder processing operations.

Graduates of the Milk Protein strand will also be able to:• Carry out milk protein processing operations.

Graduates of the Milk Treatment strand will also be able to:• Carry out milk treatment processing operations.

Graduates of the Milk Collection strand will also be able to:• Collect and deliver milk, applying hygiene

requirements.

Recommended for Operators with 12 months or more experience in the dairy processing industry


Credits 60-95


Graduates of the Automated Cleaning and Heat Treatment strand will also be able to:

• Carry out automated clean in place and heat treatment processing operations.


Custom programmes Limited Credit Package (LCP) and/or Supplementary Credit Package (SCP) versions of this programme are available and can be customised to meet your organisation’s needs.

Credit summary – Cheese & Milk Powder


Compulsory 60

Elective 1 (minimum 10 credits) 10-15

Optional Strand (20 credits) 20


Credit summary – Milk Collection


Compulsory 60

Total qualification credits 60

Credit summary – Milk Protein, Milk Treatment & Cream Products


Compulsory 60

Elective 1 (10 credits) 10

Optional Strand (20 credits) 20


See Appendices G-L for a list of Unit Standards.


















Description The purpose of this qualification is to provide the dairy processing sector with senior / lead operators who have a higher level of knowledge aligned to their role within a specific process / product such as cheese, cream, milk powder, protein or milk treatment.

Trainees will benefit through continued building of skills and practical / theoretical knowledge to unlock job performance improvements and support career opportunities whilst also receiving a qualification within a training pathway that recognises progression through the dairy processing industry.

The dairy processing industry will benefit by having senior/lead operators assessed to a national standard with advanced technical knowledge of a specific product or process together with higher level core skills which can be utilised to improve the overall performance of an operation and as a tool to identify future leadership and technical talent.


• Coordinate compliance for product quality in a dairy processing operation.

• Coordinate health and safety, and environmental practices in a dairy processing operation.

• Coordinate the product safety programme in a dairy processing operation.

• Coordinate plant operations in a dairy processing operation.

• Coordinate cross training to improve the competence of staff in a dairy processing operation.

• Carry out a range of advanced dairy processing operations.


Custom programmesLimited Credit Package (LCP) and/or Supplementary Credit Package (SCP) versions of this programme are available and can be customised to meet your organisation’s needs.

Credit summary


Compulsory 50

Elective 1 (minimum 20 credits) 20

Elective 2 (minimum 5 credits) 5-10


See Appendix M for a list of Unit Standards.

Recommended for Senior operators with more than 2-3 years experience in the dairy processing industry


Credits 70













New Zealand Certificate in Distribution (Level 3)

Description This programme introduces the learner to some key fundamentals for the primary industries including health & safety, interacting with internal customers and teamwork. Learners are also able to customise their programme to relate to their own workplace.

Learners benefit through formal recognition of their skills and technical knowledge and support career opportunities while also having a qualification within a training pathway that recognises progression.

The industry will benefit by having operators verified and assessed to a national standard with increased operational and technical knowledge which will improve the overall performance of the individual operations.


• Apply health, safety and security practices to ensure own safety and minimise potential hazards for any customers and co-workers in a distribution environment.

• Communicate with staff, managers and customers effectively.

• Apply standard operating procedures and the code of conduct to a work role applicable to a distribution environment.

• Receive and dispatch goods in a distribution environment.

• Carry out store operations and inventory control in a distribution environment.

Graduates of the optional strand in Mechanised Goods will also be able to:

• Use Mechanised Goods machinery and equipment in a distribution environment.

Qualification requirementsOn completion, graduates will be awarded a New Zealand Certificate in Distribution (Level 3).

See Appendix O for a list of unit standards.

Custom programmesLimited Credit Package (LCP) and/or Supplementary Credit Package (SCP) versions of this programme can be developed and customised to meet your organisation’s needs.

Recommended for People who work in a distribution/warehousing operation within the primary industries and would like the opportunity to develop their confidence and capability.


Credits 60-75


Distribution learning pathway


Level 3 Level 4






New Zealand Certificate in Distribution (Level 4)

Description The purpose of this qualification is to provide warehousing and distribution centre operations within primary industries with operators who have verified skills and knowledge which support them in their roles.

Learners will benefit through increased skills and acquired practical and theoretical knowledge to unlock job performance improvements and support career opportunities whilst also receiving a qualification within a training pathway that recognises progression through primary industries.

The industry will benefit by having senior/advanced operators assessed to a national standard with proven technical knowledge of core and practical skills which will improve the overall performance of an operation.

Learning outcomes Graduates of this qualification will be able to monitor and maintain:

• Health, safety and security practices to ensure own safety and minimise potential hazards for any customers and co-workers in a distribution environment.

• Interactions with staff, managers, and customers.

• The application of standard operating policies and procedures to work roles applicable to a distribution environment.

• The receipt and dispatch of goods in a distribution environment.

• The store operations and productivity systems in a distribution environment.

Qualification requirementsOn completion, graduates will be awarded a New Zealand Certificate in Distribution (Level 4).

See Appendix P for a list of unit standards.

Custom programmesLimited Credit Package (LCP) and/or Supplementary Credit Package (SCP) versions of this programme can be developed and customised to meet your organisation’s needs.

Recommended for People who work in a distribution/warehousing operation within the primary industries and have graduated from the NZ Certificate in Distribution (Level 3) qualification.


Credits 60


Distribution learning pathway


Level 3 Level 4
















DescriptionThe core outcomes of this programme are designed for current employees of the New Zealand Dairy Manufacturing Industry. The programme aims to provide the trainee with the basic knowledge and skills they will need to enrol into Year 1 of the two-year New Zealand Diploma in Dairy Processing (Level 6).


• Apply knowledge of legislation to comply with workplace safety, environmental and quality assurance requirements in a primary products food processing operation.

• Work within a team environment in a primary products food processing operation.

• Carry out product quality implementation check operations in a primary products food processing operation.

Qualification requirementsOn completion, graduates will be awarded a New Zealand Certificate in Primary Products Food Processing (Level 3) with strands in Product Quality Implementation.

Credit summary

Total credits from Credits

The Science of Milk 10

Introduction to Dairy Processing 10

Food Assurance 5

Cow to Customer Project 15


See Wintec website: www.wintec.ac.nz for details

Recommended for Operators wanting to complete the NZ Diploma in Dairy Processing who have not completed NZ Certificate in Dairy Processing (Level 3 and/or Level 4)

Programme duration One 3-week and two 2-week block courses

Credits 40


New Zealand Certificate in Primary Products Food Processing (Level 3) with strands in Product Quality Implementation. Offered by Wintec only

Externally Offered Programmes


New Zealand Diploma in Dairy Processing (Level 6) (Provided by WINTEC and Massey University)

Description The purpose of this qualification is to build on existing knowledge and introduce new areas of dairy manufacturing to those employed within the industry in processing, laboratory, quality, logistics, technical or other relevant areas.

Trainees will benefit through significant personal growth and enhanced future employment opportunities through understanding and ability to apply various processing and product principles and technologies whilst also receiving a qualification that is well recognised and regarded throughout the industry.

The dairy processing industry will benefit from having graduates familiar with established best practice standards to ensure the process they are working in and the product they are supplying to customers are world class.


• Apply knowledge of dairy science and engineering principles to evaluate and improve the collection, processing and storage of dairy products.

• Interpret data and analyse and monitor production steps to maintain and improve product functionality, safety and quality.

• Evaluate the various technologies used in the production of a range of dairy products to contribute to systems improvement.

• Develop own professional capabilities as a leader and manager of dairy processing staff.

Qualification requirementsOn completion, graduates will be awarded a New Zealand Diploma in Dairy Processing (Level 6).

Recommended for Senior operators with significant experience in the dairy processing industry wanting to increase their technical knowledge on a specific product or process

Programme duration 2 Years (Comprises three x 3 week block courses each year)

Credits 120


Credit summary – Year One Modules


Dairy Chemistry 15

Dairy Microbiology & Preservation 15

Dairy Processing 15

Dairy Engineering 15

Total Year One credits 60

Credit summary – Year Two Modules


Protein & Cream Technology 15

Cheese & Whey Technology 15

Milk Powder Technology 15

Dairy Manufacturing Systems 15

Total Year Two credits 60


See Wintec website: www.wintec.ac.nz for details

Dairy Processing learning pathway Dairy Processing learning pathway
















Train the TrainerRecommended for Supervisors, trainers

Recommended start Anytime

Training days 1 day

Qualification Completion certificate

Develop the training skills of your supervisors and trainers to get the best out of your team. People are your greatest resource and supporting your employee’s career will help you retain top quality employees and build a high performing team.

Train the Trainer is a one day interactive workshop that will help you gain the skills to train your employees for an efficient, effective and safe team you can rely on.

Attendees will find out how to motivate employees, ensuring they have the skills and knowledge to perform to a consistently high standard.

SHORT COURSE


APPENDICES


CompulsoryThe following unit standards are required

Unit no. Unit title Credit

Compulsory Level 3

28644 Apply safe work practices in own work area in a primary products food processing operation 3

28624 Apply sustainable environmental practices in a primary products food processing operation 2

28630 Apply hygiene and food safety requirements to own work area in a primary products food processing operation 5

28619 Apply quality assurance practices to own work area in a primary products food processing operation 5

28650 Work in a team to achieve designated tasks in a primary products food processing operation 3

28931 Interact with internal customers in a primary products food processing operation 2

28633 Demonstrate knowledge of cleaning and sanitation in a primary food processing operation 5

28634 Clean and sanitise work areas, machinery and equipment in a primary food processing operation 2

28621 Comply with documentation requirements in a primary food processing operation 3

19977 Comply with aseptic sampling techniques in a dairy processing operation 5

16302 Demonstrate knowledge of the prevention and control of foreign matter contamination of dairy products 5

28981 Demonstrate knowledge of the risks, testing and control of microorganisms in a dairy processing operation 5

4826 Demonstrate knowledge of the composition of milk and the chemical and physical changes during dairy product processing 5

Total credits for Compulsory Level 3 55

Compulsory Level 4

28645 Monitor the implementation of health and safety practices in a primary products food processing operation 5

28625 Monitor sustainable environmental practices in a primary products food processing operation 5

28631 Implement food safety requirements in a primary products food processing operation 5

28620 Monitor the operation of a quality system in a primary products food processing operation 5

28652 Implement work priorities in a primary products food processing operation 10

28653 Analyse and convey workplace information in a primary products food processing operation 5

20012 Operate pumping or powder transport equipment in a dairy processing operation 5

21136 Operate a process control interface in a dairy processing operation 5

20002 Carry out a dairy product holding and storage process 5

28949 Identify and contribute to continuous improvement in a dairy processing operation. 10


Optional Strand in Automated Cleaning and Heat Treatment – Level 3

4829 Demonstrate knowledge of heat transfer and heat treatment in a dairy processing operation 5

19984 Conduct a titration of a clean-in-place solution in a dairy processing operation 5

28639 Demonstrate knowledge of clean-in-place processes in a primary food processing operation 5

Total credits for Optional Strand Level 3 15

Optional Strand in Automated Cleaning and Heat Treatment Operations – Level 4

20005 Operate a heat treatment process in a dairy processing operation 5

28632 Carry out automated clean-in-place (CIP) processes in a primary products food processing operation 5

28661 Demonstrate knowledge of an automated clean-in-place (CIP) process in a primary products food processing operation 10


Cheese Making StrandNatural Cheese Making Context *Selection of this unit standard applies to starter roles only.

Unit no. Unit title Level Credit

4833 Demonstrate knowledge of cheese making 3 5

*20000 Carry out a cheese and lactic casein fermentation process in a dairy processing operation 4 5

28603 Carry out cheese processing operations 4 10

Processed Cheese Manufacture Context Unit no. Unit title Credit

4306 Demonstrate knowledge of processed cheese manufacturing 3 5

20009 Carry out a mixing and/or blending process in a dairy processing operation 4 5

23834 Operate a processed cheese making plant 4 5

Credit summaryTotal

Total credits from Compulsory 110

Total credits from Cheese Elective units 15 - 20

Total credits from Optional Strands (If selected) 35


Cream Products StrandFritz -Buttermaking ContextUnit no. Unit title Level Credit

4830 Demonstrate knowledge of cream products processing in a dairy processing operation 3 5

19995 Carry out a buttermaking process in a dairy processing operation 4 5


AMMIX -Buttermaking ContextUnit no. Unit title Level Credit


19995 Carry out a buttermaking process in a dairy processing operation 4 5


Fractionation Context Unit no. Unit title Level Credit



21124 Operate a milkfat fractionation process in a dairy processing operation 4 5

Anhydrous Milkfat (AMF) Context Unit no. Unit title Level Credit


19996 Carry out a centrifugal separation process to separate milk components 4 5

21123 Operate an Anhydrous Milkfat (AMF) process in a dairy processing operation 4 5

Ice Cream Context Unit no. Unit title Level Credit

4307 Demonstrate knowledge of the manufacture of frozen milk products in a dairy processing operation 3 5


20007 Carry out an ice cream or related product batch or continuous freezing process in a dairy processing operation

4 5

Credit summary if doing NZ Apprenticeship in Dairy Product Process Operations in Cream Products

Total


Total credits from Cream Products Elective units 15


Total Qualification Credits 160

Milk Powder StrandMilk Powder Context Unit no. Unit title Level Credit

4831 Demonstrate knowledge of evaporation and spray drying of dairy products in a dairy processing operation 3 5

16311 Demonstrate knowledge of the prevention of fires and dust explosions in a dairy processing operation 4 5

20003 Carry out a drying process in a dairy processing operation 4 5

20004 Carry out evaporation process in a dairy processing operation 4 5

Evaporation Context Unit no. Unit title Level Credit



20004 Carry out evaporation process in a dairy processing operation 4 5

Spray Drying Context Unit no. Unit title Level Credit




Dry Powder Blending Context Unit no. Unit title Level Credit




Appendix A – New Zealand Apprenticeship in Dairy Product Process (Level 4) in Cheese Making


Powder Filling Context Unit no. Unit title Level Credit



20001 Carry out a dairy product filling process in a dairy processing operation 4 5

Blending & Filling Context Unit no. Unit title Level Credit





Credit summaryTotal


Total credits from Milk Powder Elective units 15 - 20


Total Qualification Credits 160-165

Milk Protein StrandChoose one of the Contexts below.

Casein - Dry Context Unit no. Unit title Level Credit

4832 Demonstrate knowledge of milk protein products processing in a dairy processing operation 3 5



Casein – Wet Context Unit no. Unit title Level Credit

4832 Demonstrate knowledge of milk protein products processing in a dairy processing operation 3 5


28609 Carry out a wet-side casein process in a dairy processing operation 4 5

Whey Context Unit no. Unit title Level Credit

28610 Demonstrate knowledge of membrane separation processing in a dairy processing operation 3 5


20008 Carry out a membrane separation process to separate milk components 4 5

Ethanol Context Unit no. Unit title Level Credit

28605 Demonstrate knowledge of ethanol processing in a dairy processing operation 3 5

31977 Carry out and monitor a centrifugal separation process in an ethanol manufacturing operation 4 5

28604 Operate an ethanol process in a dairy processing operation 4 5

31929 Describe ethanol distillation principles, equipment, and control and protection systems in a dairy processing workplace 4 5

Credit summary if doing NZ Apprenticeship in Dairy Product Process Operations in Milk Protein

Total


Total credits from Milk Protein Elective units 15



Milk Treatment StrandMilk Treatment Context Unit no. Unit title Level Credit

28608 Demonstrate knowledge of a milk treatment process in a dairy processing operation 3 5


21121 Carry out a bulk liquid transfer process for a dairy processing operation 4 5


Consumer Dairy Products - UHT Context Unit no. Unit title Level Credit

4304 Demonstrate knowledge of the manufacture of ultra-heat treated products in a dairy processing operation 3 5


28927 Carry out a ultra-heat treated (UHT) process in a dairy processing operation 4 5

Consumer Dairy Products – Cultured Foods Context Unit no. Unit title Level Credit

4305 Demonstrate knowledge of the manufacture of cultured dairy products and dairy desserts in a dairy processing operation

3 5


28929 Carry out a cultured dairy products and dairy desserts process in a dairy processing operation 4 5

Credit summary if doing NZ Apprenticeship in Dairy Product Process Operations in Milk Treatment

Total


Total credits from Milk Treatment Elective units 15




Total


Total credits from Elective 5

Total credits from Optional Strand – Automated Cleaning & Heat Treatment 15


Appendix C – New Zealand Certificate in Dairy Processing L4 with strands in Cheese Making, Cream Products, Milk Powder, Milk Protein and Milk Treatment with an optional strand in Automated Cleaning and Heat Treatment



28620 Monitor the operation of a quality system 5

28625 Monitor sustainable environmental practices in own work area 5

28631 Implement food safety requirements 5

28645 Monitor the implementation of health and safety practices 5

28652 Plan and manage work priorities and information 10

28653 Analyse and convey workplace information 5

28949 Identify and contribute to continuous improvement in a dairy processing operation. 10

20002 Carry out a dairy product holding and storage process 5

20012 Operate pumping or powder transport equipment in a dairy processing operation 5

21136 Operate a process control interface in a dairy processing operation 5

Total 60

Cheese Making StrandChoose one of the Contexts below.

Natural Cheese Making Context *Selection of this unit standard applies to starter roles only.


*20000 Carry out a cheese and lactic casein fermentation process in dairy in dairy processing operation 5

28603 Carry out cheese processing operations 10

Processed Cheese Manufacture Context Unit no. Unit title Credit


23834 Operate a processed cheese making plant 5

Credit summary if doing NZ Certificate in Dairy Processing L4 in Cheese MakingTotal


Total credits from Elective 10 – 15



Optional Strand – Automated Cleaning and Heat TreatmentIf required, choose all unit standards listed.



28632 Carry out clean-in-place processes 5

28661 Demonstrate knowledge of an automated clean-in-place (CIP) process 10

ElectiveChoose one unit (5 credits) from the unit standards listed.


4304 Demonstrate knowledge of the manufacture of ultra-heat-treated products in a dairy processing operation 5

4305 Demonstrate knowledge of the manufacture of cultured dairy products and dairy desserts in a dairy processing operation 5

4306 Demonstrate knowledge of processed cheese manufacturing 5

4307 Demonstrate knowledge of the manufacture of frozen milk products in a dairy processing operation 5

4830 Demonstrate knowledge of cream products processing in a dairy processing operation 5

4831 Demonstrate knowledge of evaporation and spray drying of dairy products in a dairy processing operation 5

4832 Demonstrate knowledge of milk protein products processing in a dairy processing operation 5

4833 Demonstrate knowledge of cheese making 5

4835 Demonstrate knowledge of product packaging and palletising processes of dairy products 5

28605 Demonstrate knowledge of ethanol processing in a dairy processing operation 5

28608 Demonstrate knowledge of a milk treatment process in a dairy processing operation 5

28610 Demonstrate knowledge of membrane separation processing in a dairy processing operation 5

31931 Describe the processing of nutritional products in a dairy processing operation 5

Optional Strand – Automated Cleaning and Heat TreatmentIf required, choose all unit standards listed.


4829 Demonstrate knowledge of heat transfer and heat treatment in a dairy processing operation 5

19984 Conduct a titration of a clean-in-place solution in a dairy processing operation 5

28639 Demonstrate knowledge of clean-in-place processes in a primary food processing operation 5

Credit summary

Cream Products StrandChoose one of the Contexts below.

Fritz -Butter making ContextUnit no. Unit title Credit

19995 Carry out a butter churning process 5

20009 Carry out a mixing and/or blending process 5

AMMIX Butter making Context Unit no. Unit title Credit

19995 Carry out a butter churning process 5


Fractionation Context Unit no. Unit title Credit


21124 Carry out a fractionation process 5

Appendix B – New Zealand Certificate in Dairy Processing L3 with an optional strand in Automated Cleaning and Heat Treatment



28619 Apply quality assurance practices to own work area 5

28624 Apply sustainable environmental practices in own work area 2

28630 Apply hygiene and food safety requirements to own work area 5

28931 Interact with internal customers 2

28644 Apply safe work practices in own work area 3

28650 Work in a team to achieve designated tasks 3

28981 Demonstrate knowledge of the risks, testing and control of microorganisms in a dairy processing operation 5

4826 Demonstrate knowledge of the composition of milk and the chemical and physical changes during dairy product processing

5

16302 Demonstrate knowledge of the prevention and control of foreign matter contamination of dairy products 5

19977 Comply with aseptic sampling techniques in a dairy processing operation 5

28621 Comply with documentation requirements in a primary food processing operation 3

28633 Demonstrate knowledge of cleaning and sanitation in a primary food processing operation 5

28634 Clean and sanitise work areas, machinery and equipment in a primary food processing operation 2


Total





Milk Powder StrandChoose one of the Contexts below.

Milk Powder Context Unit no. Unit title Credit

16311 Demonstrate knowledge of the prevention of fires and dust explosions in a dairy processing operation 5

20003 Carry out a drying process 5

20004 Carry out evaporation process 5

Evaporation Context Unit no. Unit title Credit


20004 Carry out evaporation process 5

Drying Context Unit no. Unit title Credit



Dry Powder Blending Context Unit no. Unit title Credit



Powder Filling Context Unit no. Unit title Credit


20001 Carry out a dairy product filling process in a dairy processing operation 5

Blending and Filling Context Unit no. Unit title Credit




Credit summary if doing NZ Certificate in Dairy Processing L4 in Milk PowderTotal


Total credits from Elective 10 - 15

Total credits from Optional Strand – Automated Cleaning & Heat Treatment


Milk Protein StrandChoose one of the Contexts below.

Casein - Dry Context Unit no. Unit title Credit



Casein – Wet Context Unit no. Unit title Credit

19996 Carry out a centrifugal separation process to separate milk components 5

28609 Carry out a wet-side casein process in a dairy processing operation 5

Whey Context Unit no. Unit title Credit


20008 Carry out a membrane separation process to separate milk components 5

Ethanol Context Unit no. Unit title Credit

31977 Carry out and monitor a centrifugal separation process in an ethanol manufacturing operation 5

28604 Operate an ethanol process in a dairy processing operation 5

31929 Describe ethanol distillation principles, equipment, and control and protection systems in a dairy processing workplace 5

Credit summary if doing NZ Certificate in Dairy Processing L4 in Milk Protein

Milk Treatment StrandChoose one of the Contexts below.

Milk Treatment Context Unit no. Unit title Credit


21121 Carry out a bulk liquid transfer process 5


Consumer Dairy Products - UHT Context Unit no. Unit title Credit

20001 Carry out a dairy product filling process 5

28927 Carry out a ultra-heat (UHT) process in a dairy processing operation 5

Consumer Dairy Products – Cultured Foods Context Unit no. Unit title Credit

20001 Carry out a dairy product filling process 5

28929 Carry out a cultured dairy products and dairy desserts process in a dairy processing operation 5

Credit summary if doing NZ Certificate in Dairy Processing L4 in Milk Treatment Total





Total




Total Qualification Credits 70 - 90

Anhydrous Milkfat (AMF) Context Unit no. Unit title Credit


21123 Operate a butter oil process 5

Ice Cream Context Unit no. Unit title Credit


20007 Carry out an ice cream or related product batch or continuous freezing process 5

Credit summary if doing NZ Certificate in Dairy Processing L4 in Cream Products


Appendix E – New Zealand Certificate in Dairy Processing L5



28659 Coordinate quality assurance in a primary food processing operation 10

28641 Coordinate health and safety practices 5

28640 Coordinate environmental practices 5

28638 Coordinate the Food Safety programme 10

28647 Manage plant operations in a primary products food processing operation 10

28660 Coordinate cross training to improve the competence of staff in a primary products food processing operation 10

Total 50

ElectiveChoose one unit standard from one of the Contexts below.

Cheese Products Context Unit no. Unit title Credit

770 Explain the cheese manufacturing process 20

8960 Determine the manufacturing variables for processed cheese 20

17617 Explain specialty cheese making 20

Cream Products Context Unit no. Unit title Credit

765 Explain the Fritz butter making process 20

766 Explain anhydrous milkfat manufacturing 20

16304 Explain the manufacture of cream products using a scraped-surface heat exchange in a dairy processing operation 20

19739 Explain the operation of milkfat fractionation processes 20

Milk Powder Context Unit no. Unit title Credit

28606 Explain the spray drier process used in a dairy processing operation 20

769 Explain membrane processing 20

28607 Explain a wet and dry process for the production of casein and caseinate in a dairy processing operation 20

Total



Total credits from Optional Unit standards 5-10




28620 Monitor the operation of a quality system 5

28625 Monitor sustainable environmental practices in own work area 5

28645 Monitor the implementation of health and safety practices 5

28631 Implement food safety requirements 5

28652 Plan and manage work priorities and information 10

28653 Analyse and convey workplace information 5

4825 Demonstrate knowledge of milk production, collection and reception 5

16313 Explain milk collection and transport response actions to control the spread of ungulate livestock risk organisms 5

21122 Load and unload milk tankers 5

27529 Demonstrate knowledge of the use and handling of cleaning agents used to clean off milk tankers 5

28612 Apply cleaning systems to cleaning milk tankers 5

Total 60

Credit summary

Appendix D – New Zealand Certificate in Dairy Processing L4 Milk Collection

Total



Milk Treatment ContextUnit no. Unit title Credit

764 Explain a separation and standardisation process in a dairy processing operation 20

Consumer Dairy Products ContextUnit no. Unit title Credit

28928 Explain the manufacture of ultra-heat treated (UHT) products in a dairy processing operation 20

28930 Explain the manufacture of cultured dairy products and dairy desserts in a dairy processing operation 20

Optional Unit Standard If required, choose the unit standards listed.

*Optional unit standard for Milk Powder processing roles only.


*17622 Explain key parameters and process variables that influence the stickiness of a specialty spray dried dairy product 5

28611 Explain general microbiology, routine testing and control of microbes in a dairy processing operation 5

Credit summary

Appendix F – New Zealand Apprenticeship in Distribution (Level 4)



Compulsory Level 3




31195 Describe and apply operating procedures and the code of conduct to a work role in a primary industry organisation 5

28504 Receive inwards good in a retail or distribution facility 10


Level 3 Elective Units

Select only 1 of the following

29150 Dispatch products in a primary products food processing operation 5

28502 Pick and assemble goods for dispatch in a retail or distribution facility 5

Select 35 credits only from the following

28500 Maintain stock in a retail or distribution facility 15

28499 Manage inventory in a retail or distribution facility 10

28501 Package goods in a retail or distribution facility 5

29141 Apply product and stores knowledge to own work area in a primary industry operation 5

28621 Comply with all documentation requirements in a primary industry operation 3

28619 Apply quality assurance practices to own work area in a primary industry operation 5


29089 Apply product safety practices to own work area in a primary products food processing operation 5

20017 Relocate production materials in a primary industry operation 5

29095 Conduct routine maintenance to plant and equipment in a primary products food processing operation 5

29143 Load transport containers in a primary industry operation 5

29155 Set up data capture equipment for packaging in a primary industry operation 5

29156 Unload transport containers in a primary products food processing operation 5

29145 Work in a freezer in a primary products food processing operation 10

29146 Work in and control a cool storage area in a primary industry operation 10

29154 Operate palletising equipment in a primary products food processing operation 5

28635 Apply pest control procedures in own work area in a primary products food processing operation 5

Total credits for Elective Units Level 3 40


Appendix G – New Zealand Certificate in Distribution (Level 3)


Compulsory Level 3




31195 Describe and apply operating procedures and the code of conduct to a work role in a primary industry organisation 5

28504 Receive inwards good in a retail or distribution facility 10



Select only 1 of the following

29150 Dispatch products in a primary products food processing operation 5

28502 Pick and assemble goods for dispatch in a retail or distribution facility 5

Select 35 credits only from the following

28500 Maintain stock in a retail or distribution facility 15

28499 Manage inventory in a retail or distribution facility 10

28501 Package goods in a retail or distribution facility 5

29141 Apply product and stores knowledge to own work area in a primary industry operation 5

28621 Comply with all documentation requirements in a primary industry operation 3

28619 Apply quality assurance practices to own work area in a primary industry operation 5


29089 Apply product safety practices to own work area in a primary products food processing operation 5

20017 Relocate production materials in a primary industry operation 5

29095 Conduct routine maintenance to plant and equipment in a primary products food processing operation 5

29143 Load transport containers in a primary industry operation 5

29155 Set up data capture equipment for packaging in a primary industry operation 5

29156 Unload transport containers in a primary products food processing operation 5

29145 Work in a freezer in a primary products food processing operation 10

29146 Work in and control a cool storage area in a primary industry operation 10

29154 Operate palletising equipment in a primary products food processing operation 5

28635 Apply pest control procedures in own work area in a primary products food processing operation 5


Optional Strand in Mechanised Goods Handling – Level 3

10851 Operate a powered industrial lift truck (forklift) 7

10852 Operate a powered industrial lift truck (forklift) fitted with attachments 3

18496 Demonstrate knowledge and skills for driving a forklift on a road for endorsement F (forklifts) 2

23544 Move goods using mechanical equipment in a retail or distribution facility 3


Credit summaryWithout Optional Strand in Mechanised Goods Handling Total

Total credits from Compulsory Level 3 23

Total credits from Elective units Level 3 40




With Optional Strand in Mechanised Goods Handling Total



Total credits from Optional Strand 15



Optional Strand in Mechanised Goods Handling – Level 3

10851 Operate a powered industrial lift truck (forklift) 7

10852 Operate a powered industrial lift truck (forklift) fitted with attachments 3

18496 Demonstrate knowledge and skills for driving a forklift on a road for endorsement F (forklifts) 2

23544 Move goods using mechanical equipment in a retail or distribution facility 3


Compulsory Level 4

31289 Monitor and maintain health, safety and security practices in a primary industry operation 5

27566 Monitor staff performance in an organisation 5

28498 Monitor and maintain the procedures for dispatch of goods in a distribution facility 10

28503 Monitor and maintain receipt of goods in a distribution facility 10



Select 15 credits

11997 Maintain operational procedures in a distribution facility 5

11969 Maintain and integrate knowledge of legislation applicable in a retail or distribution environment 6

11995 Establish and maintain procedures to protect personnel, plant, and property in a retail or distribution environment 4

28620 Monitor the implementation of a quality system in a primary industry operation 5

Select 15 credits

11965 Plan and prepare for, manage, and record a stocktake in a retail or distribution environment 5

11981 Plan and control stock storage areas in a retail or distribution environment 3

19581 Supervise a distribution facility 8

28505 Establish and maintain stock levels, and collate and dispatch customer orders in a retail or distribution facility 10

OR (Cannot Select both 28505 and 28506)

28506 Monitor and maintain storage of goods in a distribution facility 15


Credit summaryWithout Optional Strand in Mechanised Goods Handling Total





Total Qualification Credits 123With Optional Strand in Mechanised Goods Handling Total



Total credits from Optional Strand 15




Appendix H – New Zealand Certificate in Distribution (Level 4)



Compulsory Level 4

31289 Monitor and maintain health, safety and security practices in a primary industry operation 5

27566 Monitor staff performance in an organisation 5

28498 Monitor and maintain the procedures for dispatch of goods in a distribution facility 10

28503 Monitor and maintain receipt of goods in a distribution facility 10



Select 15 credits





Select 15 credits





Select 15 credits

11965 Plan and prepare for, manage, and record a stocktake in a retail or distribution environment 5

11981 Plan and control stock storage areas in a retail or distribution environment 3

19581 Supervise a distribution facility 8

28505 Establish and maintain stock levels, and collate and dispatch customer orders in a retail or distribution facility 10

OR (Cannot Select both 28505 and 28506)

28506 Monitor and maintain storage of goods in a distribution facility 15


Credit summaryTotal





Getting started

Customised solutions

We know that customised and flexible training solutions are crucial for large businesses. With this in mind, we work to understand the needs of your organisation and deliver solutions that align with business goals.

Tailored individual and team training is then planned to address the skills gaps in your workforce. If our existing portfolio of products don’t meet your requirements, we can customise training programmes and resources to better meet your needs.

Primary ITO support

We can help you:

• Identify your company’s training needs

• Plan and organise on-the-job training

• Develop in-house training capability and provide support to trainers and assessors

• Organise training agreements for your staff.

Your Sector Manager will be happy to talk to you about your options and provide advice on:

• The qualifications we offer and how they work

• How qualifications fit with your employee career ambitions

• How our qualifications fit with your business operations.

www.primaryito.ac.nz 0800 20 80 20

Photo courtesy of Tatua, Synlait, Miraka and Goodman Fielder

0800 20 80 20 I www.primaryito.ac.nz

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