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Transcript of IM: Breaking Down Boundaries Instant Messaging in Libraries Michael Stephens - SJCPL, tametheweb.com...
![Page 1: IM: Breaking Down Boundaries Instant Messaging in Libraries Michael Stephens - SJCPL, tametheweb.com Aaron Schmidt - Thomas Ford Memorial Library, walkingpaper.org.](https://reader033.fdocuments.us/reader033/viewer/2022051819/5519cce8550346695e8b4b49/html5/thumbnails/1.jpg)
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IM: Breaking Down Boundaries
Instant Messaging in Libraries
Michael Stephens - SJCPL, tametheweb.com
Aaron Schmidt - Thomas Ford Memorial Library, walkingpaper.org
![Page 3: IM: Breaking Down Boundaries Instant Messaging in Libraries Michael Stephens - SJCPL, tametheweb.com Aaron Schmidt - Thomas Ford Memorial Library, walkingpaper.org.](https://reader033.fdocuments.us/reader033/viewer/2022051819/5519cce8550346695e8b4b49/html5/thumbnails/3.jpg)
Here’s What We’re Going to Tell You
• Instant Messaging (IM)
• IM at the TFML
• IM at SJCPL
• 10 Best Practices for IM in the Library
![Page 4: IM: Breaking Down Boundaries Instant Messaging in Libraries Michael Stephens - SJCPL, tametheweb.com Aaron Schmidt - Thomas Ford Memorial Library, walkingpaper.org.](https://reader033.fdocuments.us/reader033/viewer/2022051819/5519cce8550346695e8b4b49/html5/thumbnails/4.jpg)
Instant Messaging Stats• IM is here! (AOL Instant Messaging Trends Survey, August ‘04)
– 80 million Americans use IM (27%)– 250 million world wide– 7 billion messages sent each day
• Pew Internet Study– 53 million American adults use instant messaging
• Kevin’s Stat from this Morning– 60% of big businesses will be Iming by the end of this
year.
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Instant Messaging
• CIL 2004 Survey (2% of us!)
• Audience Survey
• Email on steroids
• Real time interaction
• Multiple competing networks
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Nuts and Bolts
• Computer with Internet connection• IM program
– AOL Instant Messenger– Yahoo! Messenger– MSN Messenger– Multiple network programs
• Training and support
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IM at the TFML
• -Background
• -Current IM Program
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IM Conversation with Patron• patron: yah, um, how long is the Illiad/• me: pages?• patron: no, how lng would it take 2 read it?• patron: *it• me: oh, well, it depends on how fast you read! it is a GREAT book.• me: it is generally around 590 pages• patron: thts wat ive heard!• patron: WOW!!• me: well worth your time.• me: i can put it on hold for you if you like• patron: OK!!!• me: nice. what is your last name?• patron: o, [patrons last name]
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We Are Happy!
• Amazing response
• Homer Township - 70 IMs first day!
• Duke Reference
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TFML Stat in Library Journal
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IM Success at the TFML
• Extending Presence, Creating Community / Collaboration
• Beyond Traditional Reference Model?
• Solves Problems of VR
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Ethics for External IM
• Privacy– Remote– Local
• Balancing patrons– Workflow issues
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IM at SJCPL
• Internal and External
• Temporary VR Replacement
• Collaboration across Library
• Community of Practice
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Training/Adoption
• Easy sessions post VR training
• Some librarians take to IM
• Branch Coordinator uses the system
• Plans for iChat AV uses
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Ethics for Internal IM
• Mind away messages
• Do not share confidences
• Log chats - but be transparent
• Set a good example
• Utilize the nuances of IM
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Best Practices for IM in the Library
Planning & Using the Technology
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Planning for the Technology
• Make IM part of your technology plan
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Goals & Objectives
• Goal: Information Access
• Objective: Offer new forms of outreach
• Objective: Train a tech-savvy staff who can use various communication tools to improve workflow and service
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Planning for the Technology
• Promote your screen name and service
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(and make cards promoting your service)
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Planning for the Technology
• Admin should be messaging as well
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Planning for the Technology
• Train and encourage staff to interface via IM from their desks
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Planning for the Technology
• Add your IM name to your business cards
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Using the Technology
• Use a multi-network IM program
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Trillian - http://www.trillian.cc/
Gaim - http://gaim.sourceforge.net/
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Using the Technology
• Use away messages
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Using the Technology
• Speed over perfection in typing
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Using the Technology
• Use abbreviations
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http://www.web-friend.com/help/lingo/chatslang.html
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Using the Technology
• Use online sources only if the best answer can be given from them
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Using the Technology
• Don’t panic
![Page 41: IM: Breaking Down Boundaries Instant Messaging in Libraries Michael Stephens - SJCPL, tametheweb.com Aaron Schmidt - Thomas Ford Memorial Library, walkingpaper.org.](https://reader033.fdocuments.us/reader033/viewer/2022051819/5519cce8550346695e8b4b49/html5/thumbnails/41.jpg)
Implications
• Teen and Young Adult Services
• Content delivery
• Converged systems (integrated workgroups for internal decision making)
![Page 42: IM: Breaking Down Boundaries Instant Messaging in Libraries Michael Stephens - SJCPL, tametheweb.com Aaron Schmidt - Thomas Ford Memorial Library, walkingpaper.org.](https://reader033.fdocuments.us/reader033/viewer/2022051819/5519cce8550346695e8b4b49/html5/thumbnails/42.jpg)
Lastly
• IM is fast
• IM is cheap
• IM is easy
![Page 43: IM: Breaking Down Boundaries Instant Messaging in Libraries Michael Stephens - SJCPL, tametheweb.com Aaron Schmidt - Thomas Ford Memorial Library, walkingpaper.org.](https://reader033.fdocuments.us/reader033/viewer/2022051819/5519cce8550346695e8b4b49/html5/thumbnails/43.jpg)
Contact us
• Michael Stephens– mstephens7mac
– www.tametheweb.com– www.libraryforlife.org
• Aaron Schmidt– XXagentcooperXX
– www.walkingpaper.org– www.fordlibrary.org