Helping People with Disabilities Achieve Independence!

2009 2010

ANNUAL REPORT

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The ILCWR VisionVision• Together, Freedom Through Access

and Choice

MissionTo support persons with disabilities by:

• Facilitating individual growth towards greater independence

• Creating opportunities to make informed choices

• Assisting in the removal of barriers to full participation in the community

• Improving the capacity of caregivers to assist and support them

• Helping to increase the community’s acceptance and integration of them

ValuesJustice

• Fairness and objectivity

• Equal and open opportunities for all

Dignity/Respect

• Showing respect towards others and expecting it in return

• A caring and considerate attitude

Team Work

• Working toward the good of the whole

• Building an integrated community

• Developing mutually beneficial partnerships

• Creating an organizational culture that fosters innovation, humour, flexibility and accountability

Welcoming

• A warm and inviting atmosphere

• An inclusive and open approach

InDEpEnDEnT LIvIng CEnTrE oF WATErLoo rEgIon 2009 – 2010 AnnuAL rEporT

Dig

nity

Justice Teamw

ork

Co

nsumer Choice

Helping peoplewith disabilities

achieveindependence

ILCWR Culture

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As we reflect on the accomplishments of the past year, we are proud of the good work we do in the community to promote independence, advocate for inclusion, and provide people supports de-signed specifically to meet their needs. In this report you will read of our many achieve-ments including the implemen-tation of our new and wildly popular Food for Thought program, the successful implementation of a two year Aging at Home program, and the more than two-fold expansion of the number of Beyond Barriers disability awareness presentations. Throughout the report we have included quotes from some of the people whose lives we have touched and changed because really, that’s why we exist: to help people achieve independence. This past year was one of change here as long time Executive Director Fred Kinsie retired and the Board of Directors appointed Bil Smith to take the reins. under Bil’s leadership the Board looks forward to a renewed

focus on raising much needed funds to support our programs and in raising the image of ILCWr in the community. These efforts have started to bear fruit

as we explore new collab-orative program offer-

ings and develop new relationships. The collective leader-ship of the organization is working together towardsensuring we have an environ-

ment that reflects our core values and

above all, promotes independence.

We are thankful to the many individuals that keep our Centre running including the Board, staff, volunteers and especially the consumers.

Together we will succeed!

2009 – 2010 AnnuAL rEporT InDEpEnDEnT LIvIng CEnTrE oF WATErLoo rEgIon

Message from the President and Executive Director

Bil Smith Executive Director

Sue Morgan President

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Attendant Services It has been exciting this past year as we implemented a significant expan-sion in Attendant Services. We con-tinue to look for opportunities to work effectively with our consumers and create partnerships that promote independence. The following state-

ment from a long-term con-sumer conveys to us

at ILCWr what it is we strive for,

now and in the future: “I am very fortunate to be a part of an or-ganization willing to be

proactive….. and knowing

the importance of partnership in

order to overcome difficulties….”

The outreach Team at ILCWr has been extremely busy after receiving exciting news of the investment in ‘Aging at Home’ funding. The Local Health Integration network of Water-loo Wellington committed a total of $575,000 annually to the expansion of outreach Services, the largest in the agency’s history. ILCWr received $165,000 of this funding this past year, with the remaining commitment to come in the 2010/2011 fiscal year. By September 2009 the outreach Team began to offer service to applicants, carefully reviewing the

waitlist and initiating services for those most in need, in all adding 38 new people to the program. Things remain active and busy at our three (3) Supportive Housing projects. one unit became available this year and we were able to review our waitlist and offer the unit to a new consumer. We continue to advocate for additional space and opportunity to expand our Supportive Housing services.As in the past, we continue to consider ways where we can promote and excel in offering Attendant Services consis-tent with our vision: in partnership with our consumers. The expansion of our service has offered opportunity for us to consider how we work with our consumers, and how we can increase our contact and support. We are presently considering changes to our administrative and program support roles with the goal to increase Super-visor contact with our consumers and staff members and subsequently increase our communication and effectiveness. These changes will become more evident over the next few months and we continue to encourage feedback and input from everyone involved.This past year has been extremely encouraging and our growth will continue into the next year. once again, our success is directly attribut-able to the commitment of our Attendants and Supervisors as well as our consumers who participate with us in our efforts. Thank you!

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CommunitySupport ServicesPeer Resource and AdvocacyAnother fantastic year has passed for our Community Support Services. We once again enjoyed a great time in victoria park with family and friends as we hosted our 3rd Annual ILCWr Family BBQ. In June, our local group of garden enthusiasts was treated to an evening of making planters in our annual Balcony gardens event. We continue to be involved in the community with some very important initiatives, including our local Transi-tions network Committee and Access Waterloo region. our work with these initiatives helps shape the system and helps individuals with disabilities get connected to the community.This past year we worked in partner-ship with the federal government and IL Canada to provide information and support to individuals on the registered Disability Savings program. Through this partnership we were able to provide several group information sessions and one on one support, as-sisting people to access this program.

In the coming year we will expand on our existing programs, focusing on developing new opportunities to help our consumers live independently.

Food for ThoughtThrough funding from the Ministry of Health promotions, ILCWr is offering Food For Thought, a hands-on work-shop program designed to teach consumers about food buying, nutrition, food handling, and much, much more. participants leave the sessions with increased knowledge but also recipes and samples of delicious food. one participant said…”Mmmmm, how could I sum up the experience in one sentence?.....The Food for Thought get together was informative, enjoyable, useful and helpful!”

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Public Awareness and EducationKids on the Block continues to present puppet shows all over our community and we are happy to announce that we added 2 new programs and 3 new puppets to the troupe this year. In addition to the 11 other topics we offer, we now have a

Children’s Mental Health series on the roster. We are joined by Anna perry; an enthusiastic 11 year old who has Attention Deficit Hyperactivity Disor-der (ADHD) and was adopted by her family from South Korea. Also, Abbie Lynch, a 25 year old pediatric nurse with Attention Deficit Disorder (ADD) and Shaun James a teenaged boy who lives with depression. Additionally, we now offer an Asthma program and welcome Scott Whittaker, an active puppet with asthma. ILCWr created a new activity booklet for children aged 6-12 entitled Kids Like Me! It is filled with fun activities, characters to colour as well as helpful information to reinforce the message of inclusion. This booklet will be dis-tributed to audience members of our programs - Kids on the Block, ACCESS 4 ALL or the Speakers Bureau.

Beyond Barriers picked up momen-tum, doubling the amount of presen-tations we gave last year. We continue to train region staff as well as the Waterloo regional police Services, local libraries, volunteer groups and other community agencies. This program offers information about everything from tips for providing service to people with disabilities to preferred terminology, barriers in the community and the law. Through photos, film clips and role-playing activities it is our aim to keep the learning fun and interesting.

Direct FundingFor over 15 years, Direct Funding has been extremely beneficial to those who have been receiving the funding. There are currently 30 self-managers on the program in Waterloo region. The Direct Funding program provides funding for attendant services for those people with a permanent dis-ability. It gives them the opportunity to be in control of their own lives and allows them to be more active members within their own family and community. one woman writes, “You know with this program you feel like you’re a new person…..I thank god for giving me a second chance for living like a normal person again!”

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Youth in TransitionILCWr now operates three targeted youth groups, each one aimed at assisting youth and young adults to gain independence.

The Teen program had another full and fun year at KidsAbility, the Wa-terloo site. The group kept busy with craft nights, spa nights and yoga classes as well they worked on skills such as menu planning, resume writ-ing and interview skills. They also had a visit from a recreational therapist who discussed the benefits of staying fit and gave the participants the op-portunity to ride modified bicycles.

The Young Adult program also had a busy year at the opportunity Cen-tre. The group participated in a great range of activities from geocaching, to art attacks, hosting dinner parties

and learning about Young Drivers. one of the highlights of the year has been the cooking workshops with Wolfgang Stutz, ILC’s resident Chef. The Cambridge after school program is held at glenview park Secondary. This year, participants had the opportunity to participate in adaptive sports, a computer graphics workshop, and an art project which helped them build animated robots out of recycled mate-rials. Heading into its second year, this group is proving to be of great benefit to young adults living in the Cambridge area.These groups are offered in partnership with KidsAbility, participation House–Waterloo Wellington, and the City of Cambridge.

ILCWR Believes in advocating for the

elimination of barriers and in challenging

public attitudes!

Summary of Revenues and ExpendituresYear Ended March 31, 2010

REVENUESWaterloo-Wellington Local Health Integration network ............................$ 5,141,955Independent Living Canada .................. 67,880Centre for Independent Living Toronto (C.I.L.T.) ....................... 74,548united Way of Kitchener-Waterloo ......... 44,548Fees for Service ................................. 260,333Donations, Interest, Miscellaneous and other grants ............ 63,124

__________TOTAL REVENUES ............................$ 5,652,388 EXPENDITURESoutreach ...........................................$ 2,587,107Supportive Housing ............................ 2,109,195Community Support Services ............... 249,150Administration ................................... 683,945Capital Expenditures ........................... 5,342Depreciation* .................................... 34,392

__________TOTAL EXPENDITURES .....................$ 5,669,131 DEFICIT ............................................$-16,743 * Depreciation is a non-cash expenditure used to depreciate capital assets on the balance sheet.

STATISTICSPROGRAM SERVICE LEVELS

Community Support Services ................976 contacts (Information and referral, peer Support, Individual Advocacy)

Public Awareness and Education ..........4,393 contacts Kids on the Block 75 presentations ....3,545 contacts Access 4 All 1 presentation .......45 contacts Beyond Barriers 32 presentations ....789 contacts Youth in Transition 31 presentations ....207 contacts

Attendant Services outreach 178 consumers .....102,441 hours Supportive Housing 38 consumers .......12,413 days

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Outreach,46%

Administration,12% Capital

Expenditures,0%

Depreciation,1%

SupportiveHousing,

37%

CommunitySupportServices,

4%

Use of Funds

Waterloo-Wellington LocalHealth Integration Network,

91%

Donations, Interest,Miscellaneous &Other Grants,

1%

Fees forService,

5%

United Wayof KW,

1%Centre forIndependent

Living Toronto,1%

IndependentLiving

Canada,1%

Source of Funds

“I appreciate the support the ILC has offered over the years. It has allowed me to pursue a very rewarding career and comfortable home life.”

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“Going home with the support was the best choice I could have made. I’m getting stronger all the time! Thanks ILC.”

5 yearsCinthya Ayala renee Bisch petula Boyce Beverley Brown Kelley Bruce Aleshia Campbell Jody Fagan Cathy Ingalls Catherine Keillor Tina Mercer Kimberly Sheppard Bernadette White Kathy Wilson

10 yearsChristina Churchill peggy Cullen Sean nolan Margaret Kloostra Jadranka Mocevic Sandra rowe Angela Stanley Cindy vos Melanie Wagner

VolunteersKen Allen Sue Allen Annie Ariss Taposhi Batabyal Deb Bergey Judy Bruyn gerard Carmichael Diane Chan Keena Dorian patti Duke Eltag Elkhalifa Janice Flossbach

Sharron garrah Justin gautreau John griggs James HunsbergerJosh KortleveAshleigh LatimerJoan Mazzantirhea MeyerLaurie Moddermangreg MooreSue Morganpeter Musselman

ronnie nelsonLori priceElizabeth reusspaul SaundersDoug ShuteAlan Slaterpeter SnowElizabeth Templingwen Thrower Stephanie von Schilling

ILCWR StaffMilestone Staff Celebrating Significant Milestones

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Donors / SupportersJanet Allemang Bell Employee giving Aden and Joanne Bauman Andrea Boehm Susan Braun Beverley Brown Elizabeth Brown Judy Bruyn Loretta and ronald Burke Mary Cameron Colleen Cameron Diane Chan City of Waterloo Dominc Coladipietro Margaret Cullen Shirley Dueck David and Beth Eby Don and Betty Eby Judy Ebenhoeh Eltag Elkhalifa John Enns Lynda gardner Frances girodat gordon Linkletter Family FundMary Karen gosselink Dale gourley Angelo graham Barbara Harvey Linda Huber James Hunsberger Harry Jankura Fred and nancy Kinsie Kitchener oktoberfest Lions Club Angela Korn Eileen Krampien Ladies of redeemer Church Marion Lindner John Lord Manulife Financial – united Way Administration rick and nancy Martin The Maycourt Club of Kitchener-Waterloo The McKesson Foundation

Mennonite Savings & Credit union Mike Collins – Dundee Wealth Miller Memorial Foundation roy and Elsa Millington Mr. John and Mrs. pat Millo Jadranka Mocevic greg Moore Sue Morgan Lewis and Idella nafziger peter and Anke naus Mildred nickel optimist Club Twin Cities Winfred and phyllis oswald Francois and Margaret paré Scott piggot Emil and Anne rektor Elizabeth reuss ronald and Donna richardson Jean Schaaf patricia Schreiter Carol Shantz Karolyn Sine gerald Slemko Kathleen Smith St. Jacobs Lion Club St. Jacobs printery Elizabeth Templin Toyota Motor Manufacturing Incorporated university of Waterloo Wallenstein Feed Charitable Foundation Jim and Brenda Weber Dawud Wharnsby-Ali Joan Williams ross and Evelyn Witmer Al and Anna Woodhouse Stephen Woodworth

In Memoriam DonationsBarry Armstrong Edward MorganJavaid Chandhary Trinity village Care Centre Joseph Ebenhoeh Bill and Sandy Chappellrobert Clark Margaret Cullen Sheena Curwood robert Duncanson Frank and Carol gould Marg McLellan Steve Mustin

peter Hulme Sue Morgan Helen Shaver Sue Morgan Katherine Soule-BlaserAlbert Kaldre rita Schade Frank Huber Sue MorganBarbara Morgan Sue Morgan

Special Thanks to All ILCWR Supporters

InDEpEnDEnT LIvIng CEnTrE oF WATErLoo rEgIon 2009 – 2010 AnnuAL rEporT

112009 – 2010 AnnuAL rEporT InDEpEnDEnT LIvIng CEnTrE oF WATErLoo rEgIon

Board of Directors Sue Morgan, president Taposhi Batabyal, vice president Deb Bergey Diane Chan patti Duke Eltag Elkhalifa John J. griggs James Hunsberger greg Moore Stephanie von Schilling Alan Slater Elizabeth Templin

ILCWR Programs and StaffExecutive Director .........................................Bil SmithHuman resources and Finance Director ............Angela KornEmployee Health Coordinator ..........................Christina ChurchillHuman resource Coordinator ..........................Amy ross Financial Assistant .........................................Tracy SpencerAdministrative Assistant .................................Joyce nieuwesteegExecutive Assistant and Community relations ...Jessica Linthornereceptionist ..................................................Jim Ducharme

Community Support Services Director ..............paula Saunderspublic Awareness and Education Coorinator .......Andrena Lockleypeer resource and Advocacy Coordinator ..........Dan LajoieDirect Funding Coordinator .............................Lorene Collingwoodpeer nutrition Coordinator ..............................Wolfgang Stutz

Attendant Services Director ............................Daryl nancekivelloutreach and In-Home respite Supervisor ........Cindy guyoutreach Supervisor ......................................James Downhamoutreach Supervisor ......................................Karen Mahovlich Mooregate Supervisor ....................................Allan russellShamrock Supervisor .....................................Sandy StaufferKiwanis Supervisor ........................................ruthAnn Wassingprogram Support ...........................................Leanne Schadeprogram Support ...........................................Charlotte Armstrong

127 Victoria Street South, Suite 201 Kitchener, Ontario N2G 2B4

Phone: 519-571-6788 TTY: 519-571-7590 Fax: 519-571-6388

Website: www.ilcwr.org E-mail: info@ilcwr.org

Charitable #10750 5356 RR0001This report can be made available in alternate formats, please contact the ILCWR office.