IKEA Supplier Quality Standards

& Suppliers in the lead

Objective : Improve product quality delivered from our suppliers

What is ISQS? IKEA Supplier Quality Standard together with Special Processes Appendixes describes IKEA Supplier Quality level for all IKEA Suppliers. As a minimum before first delivery to IKEA, GO/NO-GO requirements must be fulfilled. IKEA Supplier Quality standard shall be assessed not later than 12 months from first delivery. The result of the assessments is defined in Improvement Potential Points.

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GO / NO-GO Requirements

Continuous Improvement

IKEA Supplier Quality Standard

Full Assessment-

Start-Up Level

IKEA Supplier Quality Standard GO-NO/GO distribution

For who it is applicable?

1. All suppliers, with which IKEA has a legal contract/Purchase Agreement including all its production units producing for IKEA 2. Sub-suppliers contracted for Special processes defined in the Special processes appendixes or IKEA Product Documentation 3. Sub-suppliers contracted for production of ready-made products 4. On-site sub-suppliers who provide production operations at the Suppliers’ premises

GO/NO-GO - BDM/BD responsibilities

• Secure IKEA Supplier Quality Standard is handled according to the decided working method at the Suppliers. • To continuously monitor progress, provide appropriate support and ensure that the GO/NO-GO requirements are fulfilled before delivery to IKEA.

• Ensure that the supplier maintains the Quality system level over time.

GO/NO-GO – New Supplier Pre-Evaluation

Capability Assessment

GO/NO-GO – New Supplier Assessment

Zero Series

PDOC 1. all products are produced

according to valid IKEA product documentation

2. Changes shall be approved in the IKEA Product

Documentation

Sub-Supplier 1. Special Process

Appendixes 2. Product Requirements

Test Documented test status

summary with all required valid test reports, self

declarations and certificates of compliance

Special processes appendixes

7 Appendixes

Final Inspection:

1. All products 2. KPI based

Final Inspection

Inspector Calibration with IKEA

Segregation GOOD and BAD

The IKEA Supplier shall identify and segregate all non-

conforming products

Final Inspection CEPQ

(#1) The product shall fulfil Customer Experienced Product Quality

1. Well-designed – Confirm to design. 2. Customer friendly – Surfaces, assesmbly, Packaging. 3. Durable and functional – workmanship and materials as per spec. 4. Safe to use - risk of injure or harm to health, no sharp edges.

How are the supplier listening and work with Customer Inputs for Running and/ New products? i.e. COPQ , CEPQ Quality Alarms, PQR, Buyer Claims, SAMS (if applicable) Products Risk Assessment findings.

Reference: Approved reference samples, Product Documentation, Drawing’s, Agreed acceptance Criteria’s, Quality Handbook.

Assessment Area @ Supplier: Final Inspection/Final inspector When any of the above is missing with clear reference.

1. Listening to Customer 2. Secure Product Quality

(#2) The IKEA Supplier shall ensure that all products pass Final Inspection

1. Referring to current internal and IKEA Quality KPI's (e.g. different sampling plan for products with high COPQ/CEPQ % result, many SQR's, Buyer claims, etc.) – NO AQL.

2. all production batches are inspected.

3. Inspection checklist/points approved by IKEA (compare final inspection records with sampling plan)

1. KPI’s based sampling plan, 2. No AQL - Zero tolerance to

defects. 3. Checklist, reference samples

and/or acceptance criteria. 4. Facility for inspection with

appropriate tools. 5. Inspections results are recorded.

Reference: Approved reference samples, Checklists CTQ’s, Product Documentation, Drawing’s, Agreed acceptance Criteria’s (Tolerances) and Quality Handbook/ Test reports.

Assessment Area @ Supplier: Final Inspection/Final inspector When any of the above is missing with clear reference.

1. Performed based on KPI’s ? 2. How is it secured?

(#3) The Final Inspection shall be carried out by an inspector calibrated with IKEA representative.

1. Final inspector have access and knowledge of products and Requirements (e.g. PDoc etc.)

2. Calibrated with IKEA representative: Judgments level what is defects (agreed acceptance criteria)

3. Authority to block the inspected batch.

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Reference: Inspection knowledge, Performance, What is CTQ’s, Product Documentation, Drawing’s, Agreed acceptance Criteria’s (Tolerances) and Quality Handbook/ Test reports.

Assessment Area @ Supplier: Final Inspection/Final inspector When any of the above is missing with clear reference.

1. Calibrated Inspector ? 2. How is the knowledge of product

secured?

IKEA product & requirements knowledge

(#4) Special processes according to appendixes shall be implemented before start up of running production

1. Process scheme shall be followed 2. The measurements are within

tolerances 3. Actual measurements are recorded 4. Verification test report is available

Reference: Approved process scheme, Measurement method and tolerances- Acceptance Criteria’s (Tolerances), inspection records, SOP’s and Verification test reports.

Assessment Area @ Supplier / sub-suppliers : Production / Process in charge/Operators When product or process not follows the above requirements with clear reference.

1. Special Process Appendixes 2. Product Requirements

2. How is the process & product quality secured?

Requirements defined in Special process appendix.

1. Gluing 2. Spraying waterborne lacquer and

waterborne UV curing 3. Roller coating UV 4. Injection Molding of Thermo-Plastics 5. Printing/Dyeing in 100% Woven Cotton

Textiles 6. Polyurethane Foam 7. Inorganic coating of metal

substrate

+ Product Documentations

(TED, Specifications)

(#5) The IKEA Supplier shall identify and segregate all non-conforming products.

1. Clear marking standardized - Status 2. All area’s i.e. process, warehouse, or

stocks. 3. Workers are well aware of the goods

status.

Reference: Approved process scheme, Measurement method and tolerances- Acceptance Criteria’s (Tolerances), inspection records, SOP’s and Verification test reports.

Assessment Area @ Supplier : Production / Process in charge/Operators product Any risk identified in factory that non-confirmed product can be mixed with clear

reference.

1. Segregated? 2. How is it secured?

1. Identification – Good Vs Bad 2. Segregated – Difference is

clear 3. Communicated to workers.

(#6) The IKEA Supplier shall have a documented test status summary

1. Connection to article number 2. Connection to production date-stamp 3. Type of material 4. Sub-supplier 5. Reference specification number and

edition 6. Type of test / self declaration /

certificate of compliance 7. Renewal date 8. Early warning date

Reference: Product Requirements, Test Methods, Technical description for Verification test from productions.

Assessment Area @ Supplier : Purchasing department/Technical department/Production: Test coordinator/ other responsible / Process in charge.

Product with non-valid test report and/or test status summary is missing as above with clear reference.

1. Test reports Summary/Connect System 2. How is it secured?

All Article/Materials/components must have :

1. Valid test reports, 2. Self declarations, 3. Certificates of compliance

(#7) The IKEA Supplier shall secure that all products are produced according to valid IKEA product documentation.

1. Any changes implemented only as per the valid product documentation update.

2. Written agreement and approval from IKEA is minimum if the changes are delayed updating the PDOC.

3. Valid documents are available in relevant departments.

Reference: Product Requirements, Technical description and Drawing’s, Contract review, other signed agreements.

Assessment Area @ Supplier : IKEA supplier contact/Technical department/Production: Test coordinator/ other responsible .

Product with non-valid PDOC/ no written agreement/ no approval from IKEA as above with clear reference.

1. PDoc validity & Changes 2. How is it secured?

1. Articles must comply with

suppliers valid and implemented IKEA Product Documentation.

2. Changes are updated and followed.

(#8) The IKEA Supplier shall secure that relevant requirements and conditions are communicated and agreed with the sub-suppliers

1. Work instruction regarding how and what to communicate.

2. Evidence of communication and agreements.

3. Process verification by supplier physically or verification test in certain frequency (in case of special process outsourced)

Reference: Work instruction, communications i.e. visit report, agreements, Self declarations, e-mail, process control reports from sub-suppliers.

Assessment Area @ Supplier : Purchasing department/Technical department/Production: Test coordinator/ other responsible / Process in charge.

Written communication and agreements from sub suppliers are missing as above with clear reference.

1. Sub-supplier communications 2. How is it secured?

1. Product requirements/process

requirements communicated. e.g. PDOC requirements,

Relevant Special Process appendixes.

2. Agreed and confirmed by the sub-suppliers in written.