8/10/2019 Ikea Complaint - George McBride

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George McBrideFlat 33 Una House

Prince of Wales RoadLondon

NW5 3LA07775!!!"3

george#c$%&ot#ail'co'u(

)*+A Ltd,usto#er Relations*ingston Par(Peter$oroug&P+- "+.

 .o /&o# it #a concern1

My Ikea Nightmare 

 2une

) ca#e to )(ea on t&e -5 t& 2une ecited a$out # ne/ (itc&en and &o4ing to &aeit $oug&t and installed in a ti#el fas&ion' ) &ad no idea a$out t&e &uge a#ountof # #one and ti#e )(ea /as going to /aste oer t&e still ongoing #ont&s'

W&en ) 6rst #ade t&e #ini#u# four &our round tri41 ) /as told t&at no one /asaaila$le to discuss $uing a (itc&en and t&at ) /ould need to go a/a and $oo(an a44oint#ent' ) /as disa44ointed $ut # girlfriend and ) &ad a loo( aroundand 4ic(ed t&e (itc&en /e /anted and /ent &o#e &o4ing to $oo( ana44oint#ent for t&e net /ee('

W&en /e called to $oo( an a44oint#ent /e /ere infor#ed t&at /e needed to$oo( an a44oint#ent in 4erson at t&e store' We &ad not $een told t&is /&en /e/ere at t&e store t&e 4reious /ee('

 2ul

W&en /e /ere 6nall a$le to $oo( an a44oint#ent /it& a (itc&en 4lanner t&e6rst aaila$le ti#e to see so#eone /as on -3rd 2ul' We s4ent oer t&ree &oursc&oosing t&e (itc&en fro# 4recise #easure#ents /e &ad ta(en at &o#e' ) said )

/anted to ta(e t&e 4lans &o#e and c&ec( /e &ad eert&ing ust rig&t and t&at/e /ould call and order' Frustratingl1 ) /as told t&at ) couldn8t order online and&ad to return to order' 9our e#4loee told #e t&is /ould $e si#4le and t&att&ere /as no need to $oo( anot&er a44oint#ent'

August

W&en ) et again #ade t&e one and a &alf &our one:/a ourne fro# # 4laceof /or( to )(ea on 7t& August1 ) /as told ) needed an a44oint#ent to order$ecause ) couldn8t order /it&out running t&roug& eer ite# again1 essentiallgoing t&roug& t&e /&ole 4rocess ) &ad alread $een t&roug& /it& one (itc&en

8/10/2019 Ikea Complaint - George McBride

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8/10/2019 Ikea Complaint - George McBride

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refund /as gien for t&e 6e &ours it too( #e to get t&e door' .&e coer 4anelscost #e an etra !D'

+er fe/ das ) continued to c&ec( /&et&er t&e ite#s ) needed to 6nis& t&e(itc&en /ere in stoc( and t&e still /ere not $ut re4eatedl ) /as forced to listento A$$a for u4 to an &our at a ti#e'

uring t&e construction ) realised /&at 4oor ualit so#e of t&e 4arts /&ic& )&adn>t $een s&o/n /ere' .&e legs of t&e units /ere #ade of a Ki#s and $rittle4lastic and see#ingl designed to $rea( at t&e #erest gust of /ind'

) t&en called t&e )(ea istri$ution ,entre et again on t&e -@ t& e4te#$er and1

after @- #inutes on &old C) /as so frustrated t&at ) ti#ed t&is one1 /&en ) gaet&e reference nu#$er ) /as told t&at t&ere /as no suc& order' ) 4atientl and4olitel gae # na#e and address and &e found an order 4laced on 0t& e4te#$er $ut it /as still for -70 and t&ere /as no eidence of an refund fort&e @0 BEB9N coer 4anels'

Bac( on &old' Long 4assage of ti#e'

) /as t&en told t&ere /ere t&ree orders and t&at one of .&o#as> colleagues &ad#ade an error and ) /ould $e called $ac( in &alf an &our' ) s4eci6call as(ed t&atif &e couldn>t reac& #e on t&e 4&one 6rst ti#e t&at &e didn>t leae a oice#ail

$ut tried to call #e again as ) a# on t&e 4&one at /or( a lot and )8d s4entcountless &ours on &old to )(ea oer t&e last fe/ #ont&s and /anted to aoid#ore of t&is1 instead1 ) /as left a long oice#ail /&ic& started to gie an e#ailaddress to send # 4a#ent reference to $efore cutting out #id e#ail address'

) t&en called t&e )(ea distri$ution centre $ac( on t&e -5t& of e4te#$er and /astold to e4ect 5 #inutes /aiting ti#e' ) /aited /ell oer &alf an &our' ) &aecalled )(ea #ore ti#es t&an ) care to #ention at eer &our of t&e /or(ing daand neer &ae ) $een greeted /it& ant&ing ot&er t&an /e are e4eriencing&ig& call olu#e' )t8s not &ig& if it8s al/as &ig&1 ou si#4l do not &aesucient sta; ans/ering t&e 4&ones to deal /it& t&e si#4lest of issues' ) /illno/ foreer associate A$$a and 2ourne /it& &o/ #uc& ) &ate )ngar *a#4rad8s

*af(aesue &ell:&ole' Fro# its earl ears of using t&e forced la$our of +astGer#an8s 4olitical 4risoners to its #odern re4utation for outstandingl 4oorualit and serice1 )(ea &as fe/ contenders in t&e race to t&e title of Worst,o#4an on t&e Planet'

Ence ) 6nall got t&roug& to so#eone ) /as told t&at t&ere /as no eidence of4a#ent for t&e ite#s' .&is /as t&e 6rst ti#e ) &ad $een told t&is des4ite callingat least a doen ti#es and giing # order nu#$er' ) e4lained t&at ) &ad a6nance agree#ent for 310" and t&at ) &ad a recei4t for -17@" for t&e ite#st&at /ere in stoc( and a Ouotation for -70' ) &ad 4aid for t&e ite#s $ut ustdidn8t &ae a till recei4t' ) /as told t&at ) &ad to go $ac( to t&e store to get a till

recei4t and t&at in t&e /&ole of )(ea in t&e U* t&ere /as no one /&o could

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acce4t # card details oer t&e 4&one een ) /anted to 4a no/ ust to getresoled' es4ite &aing alread 4aid

 .&e sta; #e#$er a4ologised 4rofusel saing no one is FA trained and t&ecan>t ie/ )(ano 6nance agree#ents or use t&e# as 4roof of 4a#ent for a

4roduct and t&e can>t ta(e 4a#ents or 4rint till recei4ts' He said t&ere /asnot&ing &e could do to delier # ite#s /it&out #e going $ac( to t&e store'

IW&at t&en is t&e 4oint in &aing t&e# delieredQ ) can ust 4ic( t&e# u4'J

I.&at /ould $e a good idea $ecause t&e /ill $e in stoc( in store long$efore $eing in t&e distri$ution centreJ'

Good to learn at t&is late stage

)n an eent1 /&en ) enuired as to /&en # BEB9N doors /ould $e in stoc( )/as told It&ere>re ,&inese /&is4ers to sa t&e>ll $e in stoc( $ #id:Ecto$erJ'

) &ae $een c&arged for a 310" loan and deliered /&at 4ur4ort to $e -17@"4ounds /ort& of s&odd1 4artial ru$$is&'

Ecto$er

En t&e @t& Ecto$er1 after a er long ti#e of $eing in regular contact /it& t&edistri$ution centre1 ) rang t&e nor#al )(ea nu#$er to c&ec( stoc( and t&erecorded #essage told #e ) can receie a tet /&en it co#es in stoc(' W& )

/asn>t infor#ed of t&is earlier defeats #e after #a(ing a nu#$er of co#4laintsa$out &o/ long t&e ite#s &ad $een in stoc( and #entioning &o/ long )>d $eenon &old eac& ti#e ) &ad called' ) did not receie a tet alerting #e of t&eaaila$ilit of t&e re#aining 4arts of # (itc&en nor &ae ) &eard an follo/ u4 to# co#4laint'

) t&en t/eeted )(ea /it& an earlier draft of t&is letter of co#4laint on -D t& Ecto$er-0@' ) still &ae not &eard ant&ing in res4onse to t&is on t&e da of /riting1 0t&

Noe#$er -0@' As of 0t& Noe#$er ) still &aen>t receied a tet a$out anaaila$ilit of # ite#s'

Noe#$er

No res4onse /&atsoeer fro# )(ea and no alerts a$out stoc( aaila$ilit'

efects

' ) /as told t&at t&e etractor fan ) ordered /as a re:circulating one' )t /as

not' ) &ad to 4a etra for t&e $uilder to 6t an etraction 4i4e '

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-'  .&e legs on t&e units are so /o$$l and $rittle t&at a t/o ear old couldsna4 t&e#' .&e /ere unsafe and un6t for 4ur4ose so ) &ad to s4end"!'-! to $u alternatie legs fro# BSO C/&o ) s&ould &ae $oug&t t&e(itc&en fro# in t&e 6rst 4lace'

3'  .&e sin( /aste is utterl useless' .&e er design itself of t&e sin( /aste isinca4a$le of safel (ee4ing /ater in 4i4es and not slos&ing all oer t&eKoor een if ou &ae a ITAR)+RA dri4 4anJ /&ic& ) still &aen>t receied'W&en 4ressurised /ater co#es t&roug& fro# t&e dis&/as&er t&roug& t&e/aste 4i4e Cas designed $ )(ea (itc&en e4ert> it 4us&es t&e 6tting o;and /ater rus&es all oer t&e Koor'

@'  .&e &inge for t&e dis&/as&er doesn8t 6t 4ro4erl and t&erefore ) cannot 6tt&e coer for t&e dis&/as&er and t&e result is an ugl dis&/as&er /&ic&Koods t&e (itc&en /&eneer it>s used'

5'  .&e (itc&en is still 4resentl #issing all doors1 dri4 4an S a s4ice rac(' )t

loo(s terri$le and is of li#ited functionalit'

)te#s still outstanding

' Tariera dri4 4an D0-'0@!'-5

-' BEB9N dra/er frt !0@0 gre D0-'-0'50

3' BEBB9N door -0D0 gre D0-'-0

@' BEB9N door @0D0 gre 50-'-0'37 (X4)

M losses

 .&e follo/ing are onl t&e losses ) can readil identif and t&e stress and

irritation t&at all of t&is &as caused #e is $eond calculation'

) run # o/n $usiness as /ell as /or(ing a full:ti#e o$ and renting out # Kat' )&ae alued # ti#e at 50 an &our $ut t&at is a conseratie esti#ateconsidering t&e e;ect t&is /&ole de$acle &as &ad on # 4erfor#ance at /or(1# $usiness and loss of rent and 4otential loss of tenants at # Kat'

 .&e ournes and 4&one calls ) #ention $elo/ are onl t&e needless ones and nott&e essential ones ) needed to $u t&e (itc&en and arrange delier dates' .&e4a#ents for loss of a#enit to Kat#ates are not for 6tting t&e (itc&en $utrat&er for t&e ongoing lac( of full:functioning (itc&en'

' M ti#e

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o Needless ournes to t&e store Cdoesn>t include all ournes

! : including t&e ti#e ) /ill eentuall &ae to go if and /&ent&e 4roducts ) $oug&t $ac( on 7t& August eer $eco#eaaila$le'

 .otal ti#e ? -7 &ours

 .otal cost : 1350

o Needless 4&one calls

At least 5

 .otal ti#e ? 0 &ours

 .otal cost : 500

o Writing t&is letter

! &ours

300

-' M $uilder8s ti#e

o Fitting an etractor 4i4e

Half da : 50

o Going out to $u ne/ legs for units

Half da : 50

o elas in not &aing t&e correct 4arts

- das : !00

o  .ring in ain to 6t an un6t for 4ur4ose sin( tra4

Half da : 50

3' Wasted cost of dis&/as&er1 coer S sin( tra4

o H2ALPAM integr dis&/ "0-'--@'-! : 300

o GR+T.A frnt dis&/s&r @5D0 0-'-@D'D- : 3

o B+H2ALPL)G sldng:&ng dis&/as&er 50-'"3'70 : -0

o EM2E int sin( D00'3@!'0" : D5

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o A.LAN. tra4 sng -0-'55'-3 : 5

@' Eer4a#ent on )(ano agree#ent for 4roducts neer receied

o -70

5' Loss of a#enit rei#$urse#ents to tenants

o D00

!' ,ost of unit legs S an ot&er 4arts

o "!'-!

 .otal cost of losses £4,817.26 and counting

 ) loo( for/ard to $eing rei#$ursed in full for # losses and a/ait our o;er forrei#$urse#ent for t&e stress and inconenience caused $ t&e /&ole 4alaer'Please see # contact details at t&e to4 of t&e front 4age and note # releantnu#$ers $elo/'

• !om"#aint re$erence num%er & 214''17

• Main order num%er & '6'4'6*

• Mi++ing "art+ order- num%er ''77446*6

 9ours sincerel1

George McBride

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