IICBTRe-Inventing Hospitality, Products & Services

Profile

• Established in Jan’07

• First independent coffee & Barista

service school in the region

• Provide comprehensive soft skills based

training programs to hospitality and

leisure retail business to enhance

competency

• Offer bespoke training services for

franchisee in leisure retail business

Benefits to Organizations

• Staff retention & higher performance

• Employee productivity& knowledge

• Enhance customer satisfaction

• Increase in revenue

• Reduced cost and wastage

Hospitality Programs

• Restaurant/Café Service Skills

• Art of Coffee Making

• Supervisory Skill Development

Program

• Café Management / Restaurant

Management

• Barista Skills Academy

• Junior Chef’s Academy ( soon)

Hospitality Programs

• Leadership & Team Building

• Customer Service Skills

• Organizational Induction Program

• Corporate Etiquette & Events

• Concept / Design / Menu

Development

• Project Consultation

Restaurant/Café Service Skills

Who Can Attend?

• F&B staff

• Individuals who want to start a career or seek a part time opportunities in QSR

• Owners and Managers of coffee shops and restaurant

Course Objective

• Outline the important role of a waiter

• Create knowledge, skills and attitude

• Enhance communication skills at work place

• Emphasize the importance of Personal Hygiene & best Practices

Course Overview

• Positive Attitude towards Work and People

• Quality Service Skills

• Customer Care

• The Service Sequence

• Handling Complaints

• Telephone Manners

• Suggestive Selling, Up Selling and Cross

selling

Course Overview

• The Service Sequence• Meeting & Greeting• Seating & First Drink• Taking the Order• Serving the Order• During the Meal• Clearing the Table• Selling Desserts, Tea/Coffee• Presenting the Bill• Farewells

Course Overview

• Efficient Mode of Planning & Performing

• Pre-opening Procedures

• Importance of Hand over – Take Over

• Closing Procedures

• Effective Communication at Work

Place

Course Details

• Learning is instilled through lectures, video

training, demonstrations

• Role play and discussions of real scenarios

• Assessment is conducted and certificate is

awarded upon completion of the training

• Course material is provided to all

participants

• Duration: 12 hours, including practical

experience in a restaurant