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Transcript of II-SDV 2014 The Digital Workplace – The death of desktop search? (Martin White - Intranet Focus,...
![Page 1: II-SDV 2014 The Digital Workplace – The death of desktop search? (Martin White - Intranet Focus, UK)](https://reader033.fdocuments.us/reader033/viewer/2022060108/554f9edfb4c905ad218b48df/html5/thumbnails/1.jpg)
Search and the digital workplace
Martin WhiteManaging Director, Intranet Focus [email protected]
II-SDV Nice 2014
Agenda
• This is enterprise search today
• This is what search needs to be in the near future
In the beginning……
Charles Bourne 1963
Gerard Salton 1965
John Mashey 1997
Michael Pliner 1988
1972
![Page 2: II-SDV 2014 The Digital Workplace – The death of desktop search? (Martin White - Intranet Focus, UK)](https://reader033.fdocuments.us/reader033/viewer/2022060108/554f9edfb4c905ad218b48df/html5/thumbnails/2.jpg)
Enterprise search today
www.digital-workplace-trends.com
Enterprise-wide
In some areas
Just beginning
Planning
No plans
DK/NA
23%
11%
10%
30%
22%
3%
Implementation status
From The Digital Workplace In the Connected Organisation 2014 © NetStrategy/JMC and used with permission http://www.digital-workplace-trends.com
A six-year perspective
2010
2014
2012
2008
2008
2014
2012
2010
Very satisfied
Moderatelysatisfied
11%
11%
14%
9%
46%
42%
47%
25%
From The Digital Workplace in the Connected Organisation 2014 © NetStrategy/JMC and used with permission http://www.digital-workplace-trends.com
![Page 3: II-SDV 2014 The Digital Workplace – The death of desktop search? (Martin White - Intranet Focus, UK)](https://reader033.fdocuments.us/reader033/viewer/2022060108/554f9edfb4c905ad218b48df/html5/thumbnails/3.jpg)
The causes
• The main causes of a lack of satisfaction are– Low content quality
– Uncertainty about what content is being searched
• The actions being taken to improve search include– Metadata training
– Improving search log analysis
– Providing best bets
– User feedback
• However none of these actions adequately address the causes
From The Digital Workplace in the Connected Organisation 2014 © NetStrategy/JMC and used with permission http://www.digital-workplace-trends.com
Information management
• In 2000 the Meta Group developed an information management maturity model– Level 1 Aware: The organisation has no common information practices
– Level 2 Reactive: Certain departments do have approaches to managing information assets
– Level 3 Proactive: The organisation has a significant degree of information management maturity, led by IT
– Level 4 Managed : The business takes responsibility for information quality
– Level 5 Optimal: Policy of continual improvement in an enterprise-wide strategy that places information as an asset alongside financial, material and personnel assets
Information as an asset
Optimised
Managed
Proactive
Reactive
Aware
No awareness
Majority Early adopters
1%
5%
25%
49%
26%
17%
31%
24%
27%
6% 48%
From The Digital Workplace in the Connected Organisation 2014 © NetStrategy/JMC and used with permission http://www.digital-workplace-trends.com
Networked work
![Page 4: II-SDV 2014 The Digital Workplace – The death of desktop search? (Martin White - Intranet Focus, UK)](https://reader033.fdocuments.us/reader033/viewer/2022060108/554f9edfb4c905ad218b48df/html5/thumbnails/4.jpg)
Professor Heidi Gardner, Harvard Business School, 2013
How lawyers make money The way it has been
http://clickspice.com/xenon.htm
http://www.pcmuseum.ca/details.asp?id=38323
For a long time…!
?
www.echoditto.com
![Page 5: II-SDV 2014 The Digital Workplace – The death of desktop search? (Martin White - Intranet Focus, UK)](https://reader033.fdocuments.us/reader033/viewer/2022060108/554f9edfb4c905ad218b48df/html5/thumbnails/5.jpg)
http://www.pcmuseum.ca/details.asp?id=38323
And even today!
Barriers
• There has been a great deal of focus on individual information seeking
• This has led to the design of processes and technologies … that do not support collaborative information seeking
• This is acutely problematic in setting where teams and team work are important
MIT
CIS
• Collaborative Information Seeking (CIS) is not necessarily about search implementation
• In a search context CIS addresses– Identification and selection of content resources
– The construction of complex queries
– The evaluation of results
– The development of “second phase” queries
– Consideration of ranking algorithms
– Feedback on search performance
• CIS is especially useful in the domains of law, medicine, chemistry and engineering
![Page 6: II-SDV 2014 The Digital Workplace – The death of desktop search? (Martin White - Intranet Focus, UK)](https://reader033.fdocuments.us/reader033/viewer/2022060108/554f9edfb4c905ad218b48df/html5/thumbnails/6.jpg)
Security management
• Collaborative search tools have great potential in the workplace
• Within a team not all members may have the same security profile
• Issues around information protection and security need to be implemented for the business market
Boeing
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Cross device search
• Our early analysis of Mobile-to-Desktop switches shows that they happen in much less time than Desktop-to-Mobile switches
• One explanation is that Mobile-to-Desktop searches are related to user dissatisfaction with the results from mobile search
Microsoft
Some questions from me
• Why is there so little investment in search technology and the people to support it?
• Why is information not being managed as an enterprise asset?
• How effective can teams be when they can work together on everything except search?
• Why is so little attention being paid to mobile search of enterprise content?
• Why is the search industry not responding to the market potential?
Some questions from you?
@intranetfocus
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