iHYDROiHYDRO

iHYDROiHYDRO

2013

In 1868 The Strathearn Hydropathic Institute opened its doors.

iHYDROiHYDRO

We’ve been giving a warm welcome since 1868 – when my ancestors first opened the doors. Back then, hundreds of Victorians flocked here to rejuvenate in the therapeutic spring waters.

Today, we’re far more geared up towards luxury, relaxation and fun than the Victorians were. We have over 500 staff and over 60 onsite activities ranging from Spa treatments to treetop adventure courses. There’s also Scotland’s largest childcare centre offering guests six hours of free daily childcare.

Thank you for choosing to stay with us. We can’t wait to help you get the most from our leisure facilities, activities and everything else here. Read on for our most frequently asked questions and an overview of all things Hydro.

STEPHEN LECKIE

Chief Executive

WIN YOUR NEXT STAY Next time you visit it could be on us. Just post your best holiday snaps on our Facebook or twitter pages – we give prizes to the best shots.

facebook.com/CrieffHydroResort @CrieffHydro

Welcome

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For more info Q 5555

WHAT TIME IS CHECK-IN/CHECK-OUT?

Check-in is 2pm for hotel guests and 4pm for self-catering guests, although you’re welcome to use the resort’s facilities from 9am on your arrival day until 5pm on your departure day. Check-out is 11am for hotel guests and 10am for self-catering guests.

Late departures and early arrivals can be requested at a supplement Q 1686

WHErE dO I CHECK IN fOr SElf-CATErINg?

Come to the main hotel reception and we’ll get you settled in. The usual check-in for self-catering accommodation is 4pm, but if you arrive earlier you’re welcome to store your bags and use the hotel’s facilities.

WHAT MEAlS ArE INClUdEd?

All of our hotel room rates include a full Scottish breakfast in the Meikle Restaurant (from 7.30am). If you’re staying on a dinner, bed & breakfast rate, this includes table d’hôte dinner in the Meikle Restaurant, or you can choose to dine in the Brasserie, Murraypark Hotel or Clubhouse where your dinner allowance of £21.50pp will be subtracted from the bill.

Self-catering and bed & breakfast guests are more than welcome to enjoy dinner in any restaurant and pay as they go.

CAN yOU CATEr fOr dIffErENT dIETAry NEEdS?

Our restaurants currently offer both vegetarian and gluten free menu options, and our chefs are open to adapting dishes for various dietary requirements. Just ask when you book or arrive at the restaurant.

IS THErE A drESS COdE?

No, not as a rule. The hotel’s a relaxed, informal place, so we don’t expect guests to overdress. However, if you’re looking for an excuse to dress up, you won’t feel out of place in the ever-so-slightly formal Meikle restaurant and bar.

frequently asked questions

For more info Q 55554

For more info Q 5555

WHAT AbOUT CHIldrEN’S MEAlS?

You’ll find children’s menus in the Meikle, Brasserie, Murraypark and Clubhouse, as well as a children’s self-service High Tea in the Brasserie from 4.30pm to 6pm (daily). Lunch boxes, sandwiches and snacks are available in the Winter Garden and the Hub – which also stocks baby food.

In terms of ‘inclusive’ children’s meals, there are two age categories.

The 0-12s receive a £3.50 lunch allowance, which can be put towards a menu option or covers the cost of a packed lunch from the Winter Garden and Hub. Those attending an evening session at BIG Country childcare will enjoy dinner at the High Tea buffet beforehand.

Those aged 13-16 receive a full adult dinner allocation of £21.50, to be used in a restaurant of your choice. There’s no lunch allowance for this age group.

If you’re in any doubt about what’s included Q 5555

dO yOU HAvE HIgH CHAIrS?

Yes, you’ll find them in all our restaurants and self-catering accommodation.

IS THErE CHIldCArE AvAIlAblE?

Yes, and kids love it. Our BIG Country childcare centre offers up to six hours of complimentary group childcare each day for children aged 2-12. During this time, children can enjoy a number of fun and educational tasks with the help of our fully-qualified staff.

If your child may require specialist care, access or assistance while at BIG Country, just let us know Q 1663. There are three daily sessions from 09:30-12:30; 13:30-16:30 and 18:30-21:30. It’s best to book in advance.

dO yOU HAvE WI-fI?

Internet Access – There is FREE Wi-Fi throughout the hotel – simply visit your browser for instructions (you may need to enable cookies).

Free Wi-Fi allows up to 250mb of data transfer or a speed of 1.5mb, this is perfect for emails or web browsing. If you need more speed for the likes of iPlayer or big downloads simply upgrade your service – 24hr fast 5mb £15.00.

CAN I brINg My dOg?

Eight self-service kennels are available for hire, while some of our Executive Studios and self-catering cottages are dog-friendly too. There’s a small cleaning supplement which will be added to your accommodation. To book a kennel or dog-friendly accommodation just get in touch Q 5555

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ACCOMMOdATION bOOKINgS – Q 5555 or visit the Sales Office on the Garden Floor along from the Leisure Club. Open 7 days 08:00-21:00

ACTION glEN ACTIvITy CENTrE – Outdoor adventure awaits for all ages – flick ahead for our activity A-Z Q 5555

AlArM CAllS – Ask at reception or Q 1668

bArS

The Meikle bar 12:00-24:00

The brasserie bar 11:00-late Open late Friday/Saturday

The golf Clubhouse 09:00-late Clubhouse hours may vary, November through February

The Murraypark bar 11:00-23:00

The Hub 09:.00-late

The Winter garden 09:00-late

bATH MATS – These are available from Housekeeping Q 1703

bIg COUNTry – Our well-equipped, state-of-the art, children’s club offers fully supervised facilities and up to 6 hours daily childcare for 2-12yr olds. There are three daily sessions from 09:30-12:30; 13:30-16:30 and 18:30-21:30. Childcare is inclusive for guests who have booked direct with Crieff Hydro; for others charges may apply depending upon your package. Q 1663

A crèche is also available for under 2s: charges apply for 1.5 hour sessions between 09:30 and 16:30 Q 1663

One to one care can be pre-arranged.

A quick reference guide to Crieff Hydro

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For more info Q 5555For more info Q 55556

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The BIG Country children’s soft play area is available (parental supervision) 11:00-13:00 and 15:00-18:00 daily. See also Kids

bAby – 0-5yr parent and toddler play area at BIG Country from 09:00-21:00

bAby SITTINg – The BIG Country team can also offer a baby-sitting service. Charge of £12 per hour is payable direct to baby sitter.

We do not offer or support remote baby listening because of the risk associated with children left unsupervised in accommodation.

bOOKINg – Q 5555 or visit the Sales Office on the Garden Floor along from the Leisure Club. Open 7 days 08:00-21:00

bOUTIQUE – Exclusive clothing, gifts and traditional toys plus travel essentials. Open 09:00-17:00 Monday to Sunday. Ground Floor corridor Q 1613

brEAKfAST – See restaurants

CAr WASH – A jet wash is located adjacent to the stables, £1 coin for 3 minutes’ use. There is also a vacuum and air for tyres.

CASH MACHINE – On the Ground floor, at the end of the corridor by the Ferntower lift. There is a small charge for transactions.

CHECKOUT – 11:00 for hotel guests, 10.00 for self-catering. However you are welcome to use the resort facilities until 17:00 on your day of departure. If you would like to arrange a late departure just let us know Q 1668 (there is a charge for this). Pick your express checkout form from reception – you can settle your accounts anytime night or day.

CCTv CAMErAS – These are throughout the hotel and grounds.

CHUrCHES – Baptist, Church of Scotland, Episcopal, Roman Catholic and Seventh-day Adventist churches are all represented in Crieff.

CINEMA – Located on the Garden floor by the Brasserie, listings posted at the entrance and on the daily Round-up.

CONfErENCES – We can quote for any special event, including meeting, seminars, dinner dances or wedding receptions just get in touch Q 2320

CUSTOMEr COMMENTS – We send an online survey to all guests after their stay. We have a version of this that you can fill out at reception if you prefer to use pen and paper.

COMPlAINTS – Things can go wrong! If any aspect of your stay is falling short of expectation Q 1668 for our Duty Host. It helps us help you if you tell us about any issues whilst you are here so we can act accordingly to get them resolved.

CrEdIT CArdS / CHEQUES – All major credit / debit cards are accepted. Cheques are only accepted with an authorised cheque guarantee card.

CHArgINg TO yOUr rOOM – Once we have your card details on arrival you can use your key card to charge any additional items to your room (it’s that easy).

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For more info Q 5555 7

dANCINg – There is live music in the Ballroom each weekend and during the week over school holidays. The daily programme is displayed at the resort desk next to the Ballroom and at crieffhydro.com

dAy vISITOrS – you are welcome to invite friends and family to join you for the day.

dINNEr – See restaurants

dISAblEd ACCESS – All restaurants have disabled access. There is also access to the Spa, the Leisure Club and certain activities Q 1668

dOgS – Dogs are welcomed in most self-catering accommodation and certain Studio hotel accommodation. Feeding bowls, towels and dog bedding are available from Housekeeping for dogs staying in Studio accommodation only. No dogs, except guide dogs, are permitted in the hotel although dogs are welcome in our Clubhouse and sister hotel the Murraypark. Make sure you scoop your pet’s poop and dispose of responsibly.

For information on local walks Q 1668

Eight on-site self-service kennels are available for hire Q 2227

Alan’s Pet Shop is located on the High Street in town [9] 01764 654097

drESS COdE – The hotel’s a relaxed, informal place, so we don’t expect guests to overdress. However, if you’re looking for an excuse to dress up, you won’t feel out of place in the ever-so-slightly formal Meikle restaurant and bar.

dry ClEANINg – See laundry

dUTy MANAgEr – Our Duty Hosts are available 24 hours Q 1668

EATINg & drINKINg – See bars and restaurants

EMErgENCy MEdICAl ASSISTANCE – Q 1668, alternatively dial 9 for an outside line and then 999.

ENTErTAINMENT – The daily Resort Round-up is displayed at the resort desk next to the ballroom. Our entertainment programme can also be viewed online and at crieffhydro.com. This includes family fun, from face-painting to treasure hunts and evening entertainment. Ask at the resort desk for more ideas on what to do in and around the resort – flick forward for our Activities A-Z

EXPrESS CHECK-OUT – You can pick up a form from reception Q 1668

fAUlTS – Let us know right away Q 1668

fAMIly fACIlITIES – See Kids and Activities A-Z

fIrE AlArM TEST – The fire alarm is tested at 10:00 every Tuesday morning.

fIrE EvACUATION – The assembly point in the first instance is in the Front Foyer.

fIrE SAfETy – Make sure you familiarise yourself with the position of the nearest fire alarm and fire extinguisher and means of escape. More details are displayed on the door of your room.

fIrST AId – Q 1668 for any first aid (many of us are trained).

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fISHINg – Permits can be purchased at the Post Office in St Fillan’s (20 minutes on the A85) for Loch Earn fishing, or the King St newsagents for the River Earn. If you need your catch frozen just let us know Q 1668

fUNCTIONS – We can quote for any special event, including meetings, seminars, dinner dances or wedding receptions Q 2320

frIdgES – All Executive Rooms are provided with a small cooler. If you have any difficulty with your cooler or would like us to refrigerate items for you just let us know Q 1668

THE gAllEry – If you have older children and teenagers, the Gallery is just above the Hub and has a TV, pool table, table football, air hockey, table tennis and Wii.

gIfT vOUCHErS – Gift vouchers can be purchased at crieffhydro.com and from the relevant areas here. Monetary vouchers can be used against all things Crieff Hydro and at our sister hotel the Murraypark too.

gOlf – 18 stunning holes and a driving range to get you into the swing (equipment hire available) Q 1622

grATUITIES – A box is provided at Reception for the team.

gyM – Join in a fitness class or catch up on the soaps whilst you beat your best time on the treadmill before hitting the weights. Towels are provided though you will need a £1 coin for your locker Q 1624

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Activity What’s it about Who does it Where to go 0-5 5-12 12+ Min Age

4 x 4 driving Landrover fun with you at the wheel. Passengers welcome ● ● ● 17 Action Glen

Adventure play area Flying Fox; real Little Red Tractor plus usual swings/slides ● ● Front of Hotel

Air Rifle Shooting Test your aim on our outdoor range ● ● 8 Action Glen

Aloft! The thinking person’s rope course ● ● 6 Action Glen

Archery Target shooting with instruction ● ● 8 Action Glen

badminton Shuttle about in the Sports Hall ● ● ● no Melville Hall

basketball Shoot some hoops or bring a team; adult needed in party ● ● ● Melville Hall

bIg Country Day and evening registered childcare from 0 month to 12 years ● ● BIG Country

blindfold driving Revenge on your “favourite” backseat driver ● 17 Action Glen

bouncy Castle Sorry, no adults ● ● ● 3-14 Melville Hall

bowls Fresh air version beats the alley ● ● ● Melville Hall

Children’s Pool Armband central: warm and shallow ● ● ● Leisure Club

Cinema Honey, I shrunk the Odeon ● ● ● Reception

Crazy golf Crazy putting challenge ● ● ● Action Glen

Croquet Big hammers and balls - what could possibly go wrong? ● ● ● Melville Hall

disc golf Frisbees and targets ● ● Action Glen

driving range Golf balls only - no landrovers here. 8 bays to choose from ● ● Action Glen

There’s lots to do at Crieff Hydro. In fact, there are over 60 onsite activities to make your stay as energetic or relaxing as you like. Here are our most popular activities. The extension numbers shown work from the hotel’s internal phones. If you’re calling from outside the hotel, dial 01764 65 followed by the extension number. Our resort activity booking desk is in the Ballroom.

10 minutes uphill on foot from Reception or 5 minutes by car turning left at the Riding Centre.

Take the left hand corridor from Reception and go down the stairs (or lift) to the bottom floor.

Straight on from Reception then left down the spiral staircase to the garden floor.

Located in the Leisure Club (see above) just round from the viewing area.

Exit Reception and turn right. Walk 200m whilst bearing left. Cross the road at the mini-roundabout.

Head towards Melville Hall (see above) and follow the corridor past the Hub Cafe.

Action glen 08:30-19:30 08:30-16:30Activity Centreand golf Course

Melville Hall 09:00-21:00 09:00-22:00

leisure Club 07:00-21:30 7.00-21.30

Spa 09:00-19:00 Mon-Thu 09:00-19:00 Mon-Thu 09:00-20:00 Wed 09:00-20:00 Wed 09:00-18:00 Sat-Sun 09:00-18:00 Sat-Sun

riding Centre 08.30-17.00 08.30-16.30

bIg Country 09:30-21:30 09.30-21.30

SUMMEr WINTEr lOCATEd

Activities A-ZA QUICK REFERENCE GUIDE TO OUR ON-SITE FACILITIES

For more info or to book Q 555510

Activity What’s it about Who does it Where to go 0-5 5-12 12+ Min Age

Entertainments Prog Arrive in style for the ceilidh after face-painting and treasure hunting ● ● ● Ballroom

Exercise to Music Dig the beat, forget the pain ● 14 Leisure Club

fitness Assessments Home truths ● 16 Leisure Club

fitness Inductions Avoid treadmill trauma ● 16 Leisure Club

fitness programmes Roadmap to health and wellbeing ● 16 Leisure Club

fitness Suite Help yourself to the above ● 16 Leisure Club

giant Chess Put the pieces back when finished please - angry giants no fun ● ● ● Lawn

golf 18 hole course and short hole pitch & putt (equipment hire available) ● ● Action Glen

High ropes For “climbing wall” read “wooden cliff”; for “high” read “very high”! ● ● 8 /1.4M Action Glen

Horse riding hacks Horses never tire of taking beginners on lovely countryside tours ● ● 8 Riding Centre

Horse riding lessons Riding Centre for all ages and abilities ● ● 6 Riding Centre

Indoor football Beautiful game beats weather ● ● ● Melville Hall

laser Quest Paintball without the pain! ● ● 8 Action Glen

Mini Quads Great introduction for kids to quad biking ● 8 Action Glen

Mountain biking Find your own mountains - trailers, tot seats and tandems too ● ● ● Melville Hall

New Age bowls Mind, body & spirit? No just softer, smaller bowls that roll on by...man ● ● ● Melville Hall

Orienteering Get lost... then find yourself ● ● Action Glen

Personal Training No hiding at the back of the class ● 16 Leisure Club

Polaris ranger Cool chauffeur-driven 4x4 wading buggy. Hold on m’lady! ● ● 5 Action Glen

Pony rides (under 5s) Bring camera: hat provided ● Riding Centre

Putting No swingers here ● ● ● Melville Hall

Quad biking Take 1 person add 4 wheels, engine, mud and helmet ● 12 Action Glen

Quad Pods Quad bike hauls toddlers in convoy of pods. “AGAIN!” they shout ● ● ● Action Glen

racquet ball Bigger ball for those who are challenged by tennis. No excuses, Dad ● ● ● Melville Hall

Segways Motion guided off-road personal transport. Big favourite - must try! ● ● 10/1.4m Action Glen

Short Tennis Hit ball over abbreviated net ● ● ● Melville Hall

Snooker room Make your own Crucible ● 12 Leisure Club

Soft Play Much more than your average pit, 11:00-13:00, 15:00-18:00 for public access ● ● BIG Country

Spa A parade of body and hair treatments Spa

Spa Pool Bubbly poolside time out ● 12 Leisure Club

Squash One court ● ● Melville Hall

Steam room & Sauna Scandinavian self-cooking options ● 12 Leisure Club

Sumo Suits Japanese version of above ● 12 Action Glen

Swimming lessons Beat that sinking feeling ● ● ● no Leisure Club

Swimming Pool It wouldn’t be the Hydro if you didn’t make a splash ● no Leisure Club

Table Tennis Ying Yang or Ping Pong ● ● ● no Melville Hall

Tandem bike & Trailer Two’s company for family team building ● Melville Hall

Tennis We had the covered courts long before Wimbledon ● ● ● Melville Hall(Outdoor & Indoor)

The gallery No paintings: just Wii, TV, table footie and cool stuff in teen hang-out ● BIG Country

victorian Spa Original Hydro pool: still adults only. Loungers, Sauna and all the trimmings 18 Leisure Club

volleyball Works best with minimum two players, otherwise a drag ● ● ● Melville Hall

Walking/Trails Get out and about in the woods or hike up to The Knock Front of Hotel

Water-skiing 20 mins drive to the Hydro dock. Barbecue for afters ● ● 5 Action Glen/Wakeboarding

For more info or to book Q 5555 11

HAIrdrESSINg – See Spa

HAIrdryErS – There should be a hairdryer in your room, if not let us know Q 1668

HAIr & bEAUTy – See Spa

HOrSE rIdINg – Q 5555 See Activities A–Z

1/2 hr, 1 hour and lessons available as well as hacking (according to ability) and Polly pony rides. To get your full time, check in 15 minutes ahead of your riding time. If you cancel on the day you will be charged.

INdOOr ACTIvITIES – See Activities A–Z

INTErNET ACCESS – There is FREE Wi-Fi throughout the hotel – simply visit your browser for instructions (you may need to enable cookies).

Free Wi-Fi allows up to 250mb of data transfer or a speed of 1.5mb, this is perfect for emails or web browsing, if you need more speed for the likes of iPlayer or big downloads simply upgrade your service – 24hr fast 5mb £15.00.

IrONS / IrONINg bOArdS – We do provide irons and ironing boards in all accommodation; if there isn’t one in your room let us know Q 1668

KENNElS – Eight self-service kennels are available for hire Q 1616 See also dogs

KEyCArdS – You can use your key card to purchase all things Crieff Hydro during your stay. Sometimes these can be affected by magnetic fields (mobile phones etc) if this happens we can reactivate and provide a few additional cards too. Return your cards on departure.

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For more info Q 555512

KIdSEATINg – If you’ve brought the family, you’ll find we’ve got even the fussiest young tastes covered. There are children’s menus in the Meikle, Brasserie, Murraypark and Clubhouse, and kids can help themselves to high tea in the Brasserie from 16:30-18:00 daily.

For kids on the go, lunch boxes, sandwiches and snacks are available in the Hub and Winter Garden – which also has baby food. We can warm your own food and bottle (just ask) and food warmers are also available on request from reception Q 1668

If you are in any doubt about what is, or is not, included in your package price just ask Q 1668

All outlets have a plentiful supply of high chairs.

CArINg – Request a changing mat for your room Q 1703. Baby changing facilities are available at the Brasserie, Hub, BIG Country and on the Ground floor. See also laundry

Toilet training seats are available on request as well as socket covers for children’s safety Q 1703.

bAbySITTINg – The BIG Country team can also offer a baby-sitting service. Charge of £12 per hour is payable direct to baby sitter.

bIg COUNTry – Our well-equipped, state-of-the art, children’s club offers fully supervised facilities and up to 6 hours daily childcare for 2-12yr olds. There are three daily sessions from 09:30-12:30; 13:30-16:30 and 18:30-21:30. Childcare is inclusive for guests who have booked direct with Crieff Hydro; for others charges may apply depending upon your package. Q 1663 (book in advance).

ENTErTAINMENT – The daily Resort Round-up is displayed at the Resort Desk next to the Ballroom. Our entertainment programme can also be viewed online and at crieffhydro.com. This includes family fun, from face-painting to treasure hunts and evening entertainment. Ask at the resort desk for more ideas on what to do in and around the resort – flick back for our Activity A-Z.

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lAUNdry – Self-service washing machines and tumble dryers are available on the Garden Floor near the lift. The machines take a combination of £1 coins and 50p coins. You can get change from the Leisure Club if you need it.

There is a bag in your room with details of dry cleaning and laundry service provided by our local laundry. This is available Monday – Saturday excluding bank holidays. If you do have laundry to be collected just let us know Q 1703 we can normally return this on the same day if a collection is arranged before 9am.

lEISUrE ClUb – Our Leisure Club is on the Ground Floor. Indoor family pool, adults only Victorian Spa pool and gym complex open 7am – 9.30pm daily. We provide towels though you will need a £1 for lockers. Day passes are available for our adults only Victorian Spa for £10pp and Twilight passes for just £7pp (17.30-21.30).

lIfTS – There are three lifts; two in the central area and one in the Ferntower wing. Children under 14yrs should not use a lift without an adult.

lOST PrOPErTy – All lost property is held with our Housekeeping team, items not claimed after 8 weeks are donated to charity Q 1703

lUggAgE STOrE – Q 1668

MAIl – Any post you receive will be delivered to your bedroom. For outgoing mail either hand into reception or a Royal Mail post box is located just outside the front entrance on the right – this is emptied daily in the late afternoon.

MAP – A full map of the resort can be picked up at reception.

MESSAgES – If we receive a message we get this to you as quickly as we can. If you are expecting a message let us know Q 1668

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MUrrAyPArK – Our 3* sister hotel is just a short walk from Crieff Hydro. Guests are welcome to dine in the hotel and charge to their accommodation Q 2000

MObIlE PHONE CHArgErS – we have a selection of phone chargers on hand at reception. There is a £10 refundable deposit to borrow these.

NEWSPAPErS – Guests in Executive Rooms enjoy a complimentary copy of the Scotsman/Sunday Herald delivered to their room. Daily newspapers are on sale at the Leisure Club or Q 1668 to order for delivery to your room (charges apply). A selection of papers are also available in The Hub, Meikle Bar and the Victorian Spa: make sure to leave these behind for other guests. Papers and magazines left beside (not in) the bin in your bedroom will be collected for recycling.

OrgAN – The Organ is located in the Drawing Room. Experienced musicians are welcome to play this by arrangement Q 1668

PACKEd lUNCHES – these can be booked the day before by 5pm from the Winter Garden Q 1665. Options include a deluxe gourmet lunch with a handy pack for little ones.

PArKINg – There is drop-off parking at the front of the hotel. There are spaces for parking by Melville Hall and the West Car Park and West Lodge Car Park by the Leisure Club. Disabled badge holders can find spaces to the left of the front entrance.

PIANO – There are two pianos, one in the Ballroom and one in the Meikle bar. If you can play and would like to have a go just let us know Q 1668

PrE-bOOKINg – It’s always best to book any experiences, childcare or dining options well in advance Q 5555

POOl – See leisure Club

POrTErAgE – Need a hand or a place to store your luggage – just let us know Q 1668

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QUESTIONNAIrE – We send an online survey to all guests after their stay. We have a version of this that you can fill out at reception if you prefer to use pen and paper.

rECEPTION – Open 24 hours Q 1668

rESTAUrANTS – If your room rate includes dinner, it’s served in the Meikle restaurant from 6.30pm onwards. Alternatively, you’re welcome to use your £21.50 meal allowance towards dining in the Brasserie, Clubhouse or the Murraypark. It’s best to book dinner in advance Q 5555

Self-catering and bed & breakfast guests are more than welcome to enjoy dinner in any restaurant and pay as they go.

brEAKfAST

Meikle restaurant 07:30-10:00 Hot and cold buffet – busy from 09:00

In room (charges apply) 07:30-10:00 Door knob order card

Clubhouse (charges apply) 09:00-11.30 Classic cooked, overlooking the greens

lUNCH & All dAy fOOd

The Meikle lounge bar 12:00-18:00 Light meals

golf Clubhouse 09:00-18:00 Hearty bar meals

Murraypark 12:00-18:00 Traditional Bistro and bar meals

The brasserie 10:30-17:00 Lively and informal for all the family

SUNdAy lUNCH

Carvery at The Meikle 12:30-14:00 Stay on for the family tradition

dINNEr

The Meikle restaurant 18:30-21:00 Our main attraction

golf Clubhouse 18:00-late Hearty bar meals

Murraypark 18:00-21:00 Traditional bistro and bar meals

The brasserie 17:30-21:45 Lively and informal for all the family

Kids’ High Tea 16:30-18:00 see KIdS

SElf SErvICE

Winter garden 09:00-late Soup, sandwich and home-baking

The Hub 09:00-late Family snack, sandwich and panini bar

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For more info Q 555516

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rOOM SErvICE – There is a 24 hour Room Service Menu in your room 10:00-23:00 Q 1661 or from 23:00-10:00 Q 0. For breakfast just hang the order card provided on your door handle for collection before 02:00.

SAfES – All our executive rooms and 5* self-catering cottages have safes – let us know if you need any help operating these Q 1668. We also have security bags at reception which can be stored in our own safe.

lOCKINg A SAfE – press the inside button at the hinge end of the safe door (you will hear a beep). Enter a memorable four digit number – wait for a moment then enter this again. Shut the door and turn the handle. The safe is now locked. To re-open the safe just re-enter your four digit code.

SHOP – Exclusive clothing, gifts and traditional toys plus travel essentials. Open 09:00-17:00 daily on the ground floor.

SOfT PlAy – three storeys of joy available 11.00-13.00 and 15:00 – 18:00 daily at BIG Country (parental supervision).

SPA – Located by the Leisure Club our Spa offers a wide range of treatments. Retail items and gift vouchers are also available. Hair treatments include colouring, cutting, hair up/party hair, perming and bridal occasions. Beauty includes a range of Temple Spa face and body treatments; Clarins face and body treatments, reflexology and pregnancy treatments, manicure, pedicure, waxing and tinting (phone symbol) Q 5555

SMOKINg – Both the hotel and self-catering are non smoking – there are smoking areas outwith the main building.

SWIMMINg POOl – See leisure Club

TEA ANd COffEE – Tea and coffee facilities are in all bedrooms (look inside top drawer) – if you need help finding this just ask Q 1668

TElEPHONES – Instructions are located beside your telephone – call us if you need help Q 1668

TElEvISION ANd rAdIO CHANNElS – Each hotel room has a good selection of terrestrial and digital channels. For key sporting events head to the Hub. Most rooms have a clock radio which can be tuned to any FM radio station.

THINgS TO dO – Check out our A-Z of activities in this booklet or drop down to the resort desk by the Ballroom.

TOIlETrIES – The Boutique stocks a small selection of toiletries and medication. Open 09:00-17:00 daily Q 1613

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TOUrIST INfOrMATION – Ask at the resort desk for our very own guide of the top things to do in and around Crieff. It’s also worth visiting the local tourism website crieffandstrathearn.co.uk for more information on what to do and see in the area.

There is a Tourist Information Centre in Crieff High Street providing comprehensive information on walks, places of interest and visitor centres in the area Q 01764 652578

TOWElS – Towels in the bath/shower means “please change”; towels left on the rails means “I’ll use them again” – this option helps us to save energy and do our bit for the environment.

TrANSPOrT – Our Freewheel minibus transports guests into the town from the front entrance on weekdays at 10:15am and returns from Boots the chemist at 11.45am. There is also transport to The Church of Scotland on Sundays at 10:30. The Ring of Breadalbane Explorer bus service stops at Crieff Hydro daily through the summer – ask at resort desk for full timetable.

UMbrEllAS – need to borrow an umbrella – just let us know Q 1668

vAlUAblES – See Safes

vENdINg MACHINES – These are based at the Leisure Club and offer a selection of confectionary

vET – Crieff Vets Surgery is located on Union Terrace in Crieff Q 01764 652086

vICTOrIAN SPA – See leisure

WAlKS – Details of walks in and around the estate are available from the resort desk. An excellent booklet mapping local walks is available from the local Tourist Information Office. See Tourist Information

WI-fI – There is FREE Wi-Fi throughout the hotel – simply visit your browser for instructions (you may need to enable cookies).

For more info Q 555518

WHAT yOU CAN dO• Place newspapers, magazines and glass bottles next to (not in) the bin for recycling• If self-catering, use our Recycling Points (please return the recycling bags to your accommodation)• Reduce energy by switching off lights when leaving room and closing windows if heating is on• Avoid flushing away anything other than toilet paper – Bag It and Bin It• Re-use your towels• Use water wisely – don’t leave taps running and support our towel policies• Try local products• Help us to look after the landscape and wildlife by not littering, guarding against fire and using footpaths and cycle-ways responsibly

OUr ENvIrONMENTAl POlICy“The nature of our services results in an overall impact on the environment. By conducting our business in a responsible and thoughtful manner we can act to reduce this impact and, where possible, improve the quality of the environment. To achieve this we aim for the responsible management of our business through a commitment to the Green Tourism Business Scheme.”

We continually improve our environmental performance through:• Improved waste handling, storage and disposal including the minimisation and recycling of wastes;• forming close relationships with our suppliers to encourage the adoption of best environmental practices;• minimising the environmental impacts associated with our energy, water and fuel use;• ensuring the environmental risks associated with our site are minimised as far as possible.

In order to achieve these goals we will:• Meet or exceed current and future legislative requirements;• strive to prevent pollution;• provide appropriate training to our employees and contractors to enable them to implement this environmental policy;• focus on objectives to support this policy, regularly review them and show continuing improvements in environmental performance monitored at management level.

Meanwhile we are using:• Solar panels • Ground source heat pumps • Highly efficient gas boilers• Combined Heat and Power Unit• Voltage optimiser• LED lighting • Airblade hand dryer • Water-saving shower heads• Recycled pens and paper ...and are always looking for better ways to invest

WHAT CrIEff HydrO ArE dOINg ...Day to day we recycle tons of: • Cardboard• Paper• Glass• Batteries• Print cartridges...and are always looking to send less to landfill.

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Working together for the environment

iHYDRO

from your accommodation or 01764 655555 on your mobile

Some other useful numbers reception 1668room Service 1661Housekeeping 1703Self-Catering 1729

Murraypark Hotel 01764 658000

gOlf ClUbSCrieff Golf Club 01764 652909St Fillan’s Golf Club 01764 685312

lOCAl gArAgESJ & R Autos 01764 655111Shell Garage 01764 652273

OTHErPost Office 01764 652400Crieff Taxis 01764 654620

PHArMACISTBoots 01764 652310Davidson Chemist 01764 652177Strathearn Pharmacy 01764 654876

HEAlTHCArEHealth Centre 01764 652283NHS 24 08454 242424Dentist 01764 652607

Useful telephone numbers

for activities, spa and dining

5555

@CrieffHydrocrieffhydro.comfacebook.com/CrieffHydroResort