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in this issueWhat’sNEWp 2

Groups & Meetings: p 2

Crowne Plaza® San Francisco Int’l Airport

Holiday Inn® Relaunch p 2

IHGIntheNewsp 2

Hotel Spotlights: p 3

InterContinental® Montelucia Resort & Spa

Crowne Plaza Z Ocean South Beach

Hotel Indigo®NewYorkCity-Chelsea

Holiday Inn Appleton

Resort Connection: p 4

Holiday Inn Waikiki Beachcomber Resort

Renovation Corner: p 4

Holiday Inn Orlando The Castle

IHG Travel Agency Team p 4

IHGAgent.com p 5

IHG Brand Information p 6

did you know?We’re an international

hotel company whose

purpose is to create

Great Hotels Guests Love™.

The big picture: IHG has

8 hotel brands and over

4,500 hotels with 650,000

rooms across more

than 100 countries,

providing more than 130

million stays per year.

IHG News for Travel Agents

Mike Fegley, Vice president, Americas sales

Welcome!Welcome to the first issue of IHG ImPRESSions!

We’ve created this new publication to serve as

a valuable travel agent resource for all things

IHG – useful news about our brands and hotels,

destination spotlights, information about agent

incentives, promotions and tools, and much more.

Our overriding goal at IHG is to deliver Great Hotels

Guests Love™. We value our important partnership

with the travel agent community that helps

make it possible for us to achieve that goal, and

this newsletter is another way to strengthen

our relationship.

I’d like to point out two headline initiatives that

we touch on in this inaugural issue. First, we’re

celebrating the relaunch of our 3,000th Holiday

Inn hotel. This is another important milestone in

our global program to relaunch our entire Holiday

Inn and Holiday Inn Express® brand family, the

largest such undertaking in the history of the

hospitality industry. You can read more about our

global relaunch in the story on Page 2. The same

story includes a reminder about our new travel

agent portal, www.ihgagent.com. This useful tool,

which was launched last April, is designed to help

travel agents sell IHG hotels more successfully and

includes a comprehensive online learning program,

IHG Agent University, among many other features.

You can read more about it on Page 5.

We invite you to enjoy reading and learning more

about what IHG has to offer, and welcome your

comments and feedback.

Best regards,

Mike Fegley

TM

Crowne Plaza San Francisco Int’l Airport 1177 Airport Blvd. • Burlingame, CA 94010(650) 342-9200 • sfocp.com

Holiday Inn Hotels & Resorts has been voted the Best Mid-Market Hotel Brand in the world and the Best Mid-Market Hotel Brand in Asia Pacific for the tenth consecutive year. The same poll

lists InterContinental Hotels & Resorts as the Best Business Hotel Brand in the World and the Best Business Hotel

Brand in Europe. These results were part of the 2010 Business Traveller Asia-Pacific Readers’ Poll, a comprehensive

survey carried out by market research company Synovate. The votes came from frequent travelers who are

subscribers of the magazine and reflect the expectations of today’s corporate travelers and decision makers.

IHG in the News

Groups & MeetingsLocated 1.5 miles from San Francisco International

Airport, the Crowne Plaza San Francisco

International Airport offers exceptional

meeting, event and conference venues in the

heart of the Bay Area. Our vibrant San Francisco

Bay Area/Burlingame hotel features more than

14,000 square feet of flexible event and meeting

space and an array of world-class services that

add style and sophistication to your corporate

and social functions. With an ideal SFO airport

location and state-of-the-art conference, meeting

and banquet facilities, our modern luxury hotel

will accommodate inspiring events from 10 to

750 guests. Our experienced meeting planners

coordinate every detail to assure that your meeting

makes a bold statement.

NewHotelOpenInGs

2010 was a great year for IHG. We opened 432 hotels

in the U.S. and 890 hotels internationally. IHG also

recently announced that we have completed the

relaunch of our 3,000th Holiday Inn hotel.

IHG is in the process of completing the biggest

relaunch in the history of the hospitality industry.

The result will be Holiday Inn and Holiday Inn

Express brands that are fresh, modern and up-

to-date, providing a consistent experience and

redefining guests’ expectations for service and

quality in the mid-market hotel segment.

The relaunch focuses on the things research shows

matter most to guests – a modern, contemporary

hotel with efficient, friendly service and a great night’s

sleep. All Holiday Inn employees have gone through

an extensive “Stay Real” training program to ensure

guests receive the level of service they expect.

Re-launched hotels feature:

• Upgradedandde-clutteredlobbyareas

• AsignatureHolidayInnscentandsound

• Newbedding

• Upgradedshowersandbathroomamenities

• Newexteriorlightingandlandscaping

• Newsignagewiththeredesignedlogo

You can find out more about the relaunch and

which hotels have undergone the process by

logging onto www.ihgagent.com, IHG’s travel

agent portal that was launched in April 2010. This

new online tool provides travel agent resources

and news about agent promotions and travel

incentives, along with extensive learning and

brand training programs through its IHG Agent

University, www.ihgagent.com/university .

Holiday Inn relaunches over 3,000 hotels!

Featured Hotel

Crowne plaza Plymouth,MN–November2010

Hotel Indigo Baton Rouge, LA – February 2011

Holiday Inn Houston Westchase, TX – February 2011

Birmingham Hoover, AL – February 2011

Holiday Inn express Augusta, GA – October 2010

staybridge suites® Houston Stafford, TX – December 2010

Tyler University Area, TX – January 2011

San Antonio Stone Oak, TX – March 2011

Candlewood suites® SlidellNorthshore,LA – January 2011

2

TM

InterContinental Montelucia Resort & Spa4949 E. Lincoln Dr. Scottsdale, AZ 85253(480) 627-3200icmontelucia.com

InterContinental Montelucia Resort & Spa – Travel + Leisure’s

No. 1 Hotel in Arizona and No. 13 Resort in the U.S. & Canada,

is perfectly located in Scottsdale at the foot of Camelback

Mountain and just 8 mi. from Phoenix airport. The European-

style resort features 293 luxurious guest rooms and suites,

ranging in size from 500 to 1,600

sq ft, as well as award-winning

restaurants and exclusive VIP

amenities for your clients. Among

these are complimentary breakfast,

upgrade to best view and early/late

check out. Agent discounts up to

50% are offered all year!

HOTeL spOTLIGHTs

Z Ocean Hotel South Beach1437 Collins AvenueMiami Beach, FL 33139(305) 672-4554zoceanhotelsouthbeach.com

Nestled on the north end of the world-famous Ocean Drive, Z

Ocean Hotel offers two memorable experiences: a chic and

intimate haven and accessibility to a vibrant, see-and-be-seen

nightlife. Our suites are the encounter of a lifetime: a luxurious

California king bed complemented by a memorable walk-in

shower experience. Rooms also include an oversized private

terrace to enjoy Miami’s

South Beach. The Z

Ocean Hotel is a luxury,

boutique hotel offering

impeccable service,

quality and location

right on Miami Beach.

SOUTH BEACH

Holiday Inn Appleton150 S. Nicolet Rd.Appleton, Wisconsin 54914(920) 735-9955hiappleton.com

Experience the charm and warmth of the Holiday Inn Appleton.

A landmark hotel in the Fox Cities! Located at the corner of Hwy

41 and College, the property is minutes to business, shopping,

restaurants and entertainment options. Make a stop in Marlon’s

Pub & Grill or work

out in our extensive

fitness center. Offering

24-hour shuttle

service and well-

equipped business

center. Make your

reservation today!

Hotel Indigo New York City - Chelsea127 West 28th StreetNew York, NY 10001(212) 973-9000indigochelsea.com

In NYC, it’s easy to get lost in the millions of things to do.

Hotel Indigo NYC - Chelsea has been designed to not only

give guests easy access to the city’s entertainment but also to

provide a serene environment with traditional hotel hospitality.

You’ll relish the spa-inspired bathrooms and can envelop

yourself in the over-sized, extravagant beds. Indulge yourself

by ending your day

at our Glass Bar,

where we cap your

evening by providing

the best scene

in Manhattan.

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IHG

Tra

vel A

gen

cy T

eam

Imagine combining the magic of a

medieval-themed palace with Orlando’s

vibrant fun. From check-in to luxurious

accommodations to the incredible pool,

families are in for a royal time.

Aloha spirit and spectacular ocean views await

your clients at the Holiday Inn Waikiki

Beachcomber Resort. IHG’s flagship Holiday

Inn Resort property in Hawaii is now open and

welcomes your clients traveling to Honolulu.

Recent multi-million dollar renovations offer

guests comfortable accommodations designed to

reflect the unique environment and culture of the

area, with modern, revitalized guest rooms as well

as a newly revamped pool, lobby and fitness room.

Located in the heart of Waikiki, just a minute’s walk to

the beach and surrounded by world-class shopping and

dining, this hotel is perfect for business and leisure.

Guests at the Holiday Inn Waikiki Beachcomber Resort

can take part in the industry’s first and largest guest

loyalty program – Priority Club® Rewards, earning 10

Priority Club points for every $1 USD spent on eligible

charges. Other features include:

• PrimelocationonWaikiki’sKalakauaAvenue

• 496GuestRooms,featuringfurnishedbalconies

with spectacular ocean or city views

• One-and-two-bedroomsuitesavailable

• FREEhigh-speedInternetaccess

• 32”flat-paneltelevision,mini-refrigerator,coffee

maker standard in all rooms

• Award-winningMagicofPolynesiashowroomin

resort lobby

Resort Connection

Alice McQuadeDirector, Travel Agency & Government Sales201-986-2863alice.mcquade@ihg.com

eileen Moran-BarnesGlobal Account Director770-446-6380eileen.moran-barnes@ihg.comAccount – BCD Travel

scott slaterGlobal Account Director770-487-0786scott.slater@ihg.comAccount – American Express Travel

Linda Baygents Key Account Director314-835-9279linda.baygents@ihg.comAccounts – ABC Global Services, CarlsonWagonlit Travel-US, OSSN/TRUE, RADIUS Travel, THOR Travel Services

Isabel Ferreira Key Account Director404-531-5775 isabel.ferreira@ihg.comAccounts – CCRA Travel Solutions, FCm Travel Solutions, Hickory Travel Systems/Custom Travel Systems, JTB USA Inc., Travelocity Business, Travelsavers

Judy silcox, CTC, CCTeKey Account Director 410-695-1882judy.silcox@ihg.comAccounts – CWTSatoTravel, Government Transient, GSA FedRooms, Omega World Travel, US Navy Elite, Western States Contracting Alliance (WSCA)

Marie VanDervoortManager, Travel Agency Programs614-754-6733marie.vandervoort@ihg.comBTA Agency Visits & Marketing Programs

Holiday Inn Resort Orlando - The Castle

Located in the heart of Orlando on the famed

International Drive, the rebranded 216-room Holiday

Inn Resort Orlando - The Castle provides guests with

a magical experience full of enchantment, starting

with the hotel’s storied history. Built as the first

KesslerCollectionpropertyin1995,TheCastleHotel

fulfilledthechildhoodwishofMr.Kessler’sdaughter,

Laura, to have her very own princess castle.

With the rebranding come refurbishments and

improvements for both leisure and business guests.

As a Holiday Inn Resort, kids 12 and younger eat

free in the Castle Cafe when accompanied by

an adult and ordering from the kids’ menu. This

includes up to four children per reservation. The

propertyalsoofferstwonewKidSuites,where

children have bunk beds and entertainment

systems while parents enjoy plenty of personal space.

Family-friendly activities fit for a prince or princess

include scavenger hunts and an outdoor swimming

pool with a fountain.

Holiday Inn Resort Orlando - The Castle also offers

business travelers brand new “Smart Rooms,” a

concept developed by IHG. Smart Rooms are available

for a $20 upgrade and feature Brother Five-In-One

machines with printer, scanner, copier and fax plus

use of Roomlinx, featuring business tools that allow

sophisticated travelers the chance to leave their

personal laptops at home.

Holiday Inn Waikiki Beachcomber Resort

Featured Hotel

RENOVATION CORNER

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Your Travel Consultant Connection

is at IHGagent.com

IHG wants to ensure that the travel consultant has the knowledge about our brands and their features to help them deliver the best

possible service to their clients. With that in mind, a rejuvenated and enhanced version of IHGagent.com debuted April 2010.

This one-stop resource for agents puts everything right at their fingertips. From new hotel openings to GDS Chain Codes to news

headlines about the brands and IHG, everything can be easily accessed from one web site. Other valuable information will include

Travel Industry Discount Rates for your personal travel, IHG Commission Services,

GDS Reference Systems and the new IHG Agent University.

Get connected now at www.ihgagent.com.

©2011 InterContinental Hotels Group. All Rights Reserved. Most hotels are independently owned and/or operated.

Access Code: IC1-800-IC-HOTELS

intercontinental.com

Access Code: CP1-800-2-CROWNEcrowneplaza.com

Access Code: IN1-866-2-INDIGOhotelindigo.com

Access Code: HI1-800-HOLIDAYholidayinn.com

Access Code: HI1-800-HOLIDAY

holidayinnexpress.com

Access Code: YZ1-800-238-8000staybridge.com

Access Code: YO1-888-CANDLEWOODcandlewoodsuites.com

Access Code: HI1-800-HOLIDAY

hiclubvacations.com

travel consultant C O N N E C T I O N

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IHG is the world’s largest hotel group by number of rooms with over 4,500 hotels and 650,000 guest rooms in nearly 100 countries and territories around the world. Our core purpose is to deliver Great Hotels Guests Love™.

Great Hotels Guests Love™

Master Chain Code: 6C • www.ihg.com©2011 InterContinental Hotels Group. All Rights Reserved. Most hotels are independently owned and/or operated. All numbers as of March 2011.

Do you live an InterContinental life?™ GDS Access Code: IC • 1.800.IC.HOTELSDesigned for the international traveler who seeks authentic local experiences – InterContinental® Hotels & Resorts offer superior, understated service and outstanding amenities at 150 locations worldwide. www.intercontinental.com

The Place to Meet GDS Access Code: CP • 1.800.2CROWNECrowne Plaza® Hotels & Resorts, with 300 locations globally, is the Place to Meet for business or leisure. With our doctor- approved sleep program, two-hour response guarantee, Daily Meeting Debrief, and dedicated Crowne Meetings Director, we will ensure the success of your event. www.crowneplaza.com

Check into our Neighborhood GDS Access Code: IN • 1.866.2INDIGOJust as no two neighborhoods are alike, no two Hotel Indigos are alike. The neighborhood setting, modern design and our commitment to inspired service – that’s what sets Hotel Indigo apart from other hotels. Explore more at www.hotelindigo.com

STAY YOU.™ GDS Access Code: HI • 1.800.HOLIDAYToday’s refreshed Holiday Inn® continues to offer all the amenities and services your guests have come to expect. Like well-run meeting facilities, comfortable guest rooms, free high speed Internet access*, a relaxing lounge and swimming pool. Now more than ever, Holiday Inn is the one place on the road where you can always kick back, relax, and be yourself. www.holidayinn.com

STAY YOU.™ GDS Access Code: HI • 1.800.HOLIDAYRest assured, the newly refreshed Holiday Inn Express® continues to offer our signature Express Start™ free hot breakfast bar, free high-speed Internet access*, our Simply Smart™ guest bathroom and bedding collection. Just what your guests need when they’re on the road, now that’s smart. www.holidayinnexpress.com

Where Memorable Family Vacations Come to Life GDS Access Code: HI • 1.800.HOLIDAYRelax, reconnect and create vacation memories you and your family will cherish for a lifetime. From spacious, beautifully appointed suites and villas to fantastic resort destinations and activities, you get more with Holiday Inn Club Vacations™. www.hiclubvacations.com

Get Comfortable.® GDS Access Code: YZ • 1.800.238.8000Staybridge Suites® hotels offer all the comforts of home along with the conveniences of the office. Get comfortable in a spacious studio, one-bedroom or two-bedroom/two-bath suite complete with a full kitchen. Enjoy the complimentary breakfast buffet and evening Sundowner receptions, 24-hour Business Center, free wireless Internet access, free guest laundry facilities and much more. www.staybridge.com

Consider Us Home.® GDS Access Code: YO • 1.888.CANDLEWOODCandlewood Suites®, the choice for extended stay guests looking for comfort, space and value. Consider us home in spacious studio and one-bedroom suites with fully equipped kitchens and large workspaces. The complimentary fitness center and guest laundry are open around the clock. The Candlewood Cupboard® is also open 24 hours for snacks, refreshments, entrées and other necessities. www.CandlewoodSuites.com

Priority Club® Rewards is the world’s first hotel loyalty program spanning over 4,500 hotels in nearly 100 countries. Members earn their choice of points toward free hotel nights or merchandise or earn frequent flyer miles. Enrollment is free. Priority Club Rewards offers No Points Expiration, No Blackout Dates on Reward Nights and more redemption options than anyone, including combining Points & Cash for rewards and redeeming for Flights Anywhere™ and Hotels Anywhere. To learn more visit, www.priorityclub.com

*U.S. and Canada only.

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