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Transcript of IH Directors Conference Lisbon 2013. Portuguese for IH Directors IH Directors Conference Lisbon –...
IH Directors’ Conference
Lisbon 2013
Portuguese for IH Directors
IH Directors’ Conference Lisbon – Colin McMillan
IHWO Update and Quality Standards Revision
IH Directors’ Conference Lisbon - Lucy Horsefield
Our Conference Theme
The IH Experience The IH Experience
The IH Experience
The IH Quality Standards and Affiliation Agreement are the essential foundations of our clients ‘IH Experience’.
A ‘high quality language learning experience’ isn’t a unique selling point – it is expected and assumed.
Processes, systems, procedures, policies….
Not always very exciting but without them the IH Experience ‘magic’ can’t happen.
Quality Standards
Strategic Objective
Quality Management Targets
The new standards and report format should remove ambiguity with regards to ‘met’ and ‘not met’.
In 2014 we should aim to celebrate total compliance.
No requirements for any IH school anywhere.
Changes to the IH Charters
Changes to the IH Charters
• All staffing and employment matters (not just for teachers) are covered in the Staff Charter
• Teacher and Organisational Management Charter are shorter - no repetition!
• Branding and other key obligations from Affiliation Agreement are included in the report template but removed from the Charters
New - Young Learners
Client Charter
C5. IH schools that provide language learning services to clients
under the age of 18 shall:
-adhere to the relevant laws and guidelines of their country;
-establish, document and regularly review internal policies;
-provide teachers with specific training.
Study Abroad Charter has new section relating to junior residential schools
Staff Charter – Teacher T&Cs
‘S3 …..terms and conditions for contracted academic
staff shall comply with the following:
......a minimum paid annual holiday entitlement of 20
working-days (local exceptions agreed with IHWO will be
included in individual school affiliation agreements); ….
…A pro-rated provision of the above shall apply for part-
time, temporary or vacation centre teachers. Freelance
teachers should be treated fairly and reasonably’.
IH Charters are ‘ISO friendly’
• An ISO standard is in development called : 'Learning services for non-formal education and training - Specific requirements for providers of language learning services' ISO 29991-1.
• IH Charters re-write takes this into account
E.g. ‘C7. IH schools analyse client feedback and record action taken as a result of feedback to ensure continuous improvement’.
Report format and content
So what’s new?•New format to make the report less repetitive and more logical.•Topic-based rather than Charter-based•Clear criteria in all sections – for Inspectors and Schools
Why?To make the report more relevant, accessible and readable: a working document
Report format and content
2. Information from school (provided in advance)
2.1 Important Changes since last inspection:
Management, Ownership, Facilities, Staff
2.2 Marketing and Business Development
Business Development
Marketing Activities
Competitors
3. Action taken on any previous requirements
Report format and content
New Checklists
•Health and Safety – First Aid, Fire, Emergency•Physical Environment – cleanliness, comfort, maintenance/decoration, environment
Affiliation Agreement Obligations
Clauses from Affiliation Agreement relating to branding - Aff Ag. 6.1.4, Aff Ag. 6.1.5, Aff Ag. 6.1.
• Vote in revised Charters - 30th April 2013.
• Allow all schools 3 months to familiarise themselves with revised charters and new report format.
• Schools can conduct ‘self audit’ using report.
• Train inspectors Summer 2013.
• All IH schools inspected using new charters and report template from September 2013.
Quality Standards – Action Plan
• Self-study online training course - input, case studies and examples of completed reports.
• Comprehension tasks to ensure familiarity with the Affiliation Agreement and revised charters.
• Write a report in new format.
• Ensure informed about IH Brand Guidelines.
• Standardisation and refresher training every 2 years.
Quality Standards – Inspectors
Standardised, clearly specified and tightly monitored time frames for meeting requirements.
3 months for important requirements that take time. E.g. Incorrect use of brand mark, lack of teacher development sessions.
6 months for longer term requirements. E.g. teacher qualifications, observation programme.
Re-inspection of schools after 1 year if they have 5 or more requirements.
Quality Standards – Requirements
We plan to create a new data collection form within Affiliates’ Area that schools update can annually.
What data? Company Clients, Exams, Student numbers….
How much detail do we need? It may be be different for Community and Study Abroad schools.
Numbers of students‘ weeks and hours? Age, profession of students? Where they come from? We will review the work GAELA has done to ensure we collect what is valuable.
IH Data Collection Project
Membership Satisfaction Survey
“We are delighted with
what we get from IH.”(Improve our
members delight)
• Responses representing 106 schools which is
68% of network (72% in 2012)
• 28 countries (optional)
• 60% Community schools, 40% Study Abroad
(or both SA and community)
Who replied?
• Good range of members with regards to length
of affiliation. (Last year 30% were new schools).
School Turnover
Who replied?
Answer OptionsResponse
2012Response
2013
Less than 200,000 Euros 31% 22%
200,000 - 349,999 Euros 16% 14%
350,000 - 999,999 Euros 23% 36%
1,000,000 - 1,999,999 Euros 13% 12%
2,000,000 - 2,999,999 Euros 7% 7%
3,000,000 - 4,999,999 Euros 5% 3%
More than 5,000,000 Euros 5% 6%
Overall satisfaction with benefits received from IHWO
Profitability in 2012 compared with 2011
Membership Feedback
Answer Options
Response 2012
Response 2013
we were not profitable in 2012 20% 16.2% profit stood the same 13.3% 19.1% profit decreased by less than 5% 6.7% 2.9% profit decreased by more than 5% 6.7% 8.8% profit decreased by more than 10% 9.3% 14.7% profits increased by less than 5% 13.3% 7.4% profits increased by more than 5% 16% 13.2% profits increased by more than 10% 17.3% 17.6%
• Increase in Adult courses - exams and training to improve work prospects.
• Increased demand for 1 to 1.
• Increase in demand for Kids and Teens (except for in locations where state school language lesson improving).
• SA schools source of students is changing – drop in students from Asia, more from Latin America.
Changing customer base
• More marketing and promotion
• Tougher on quality issues and inspections
• Some SA schools would like to do more together.
• Business support
• More promotional material
Requests for the future
IH Achievements and Timeline
• 20 schools responded (displayed in corridor)
• Wiki page or online scrapbook
• English Club TV will create an ‘IH Timeline’
promotional video.
Conference Programme
• IH Lisbon Party and Wine Auction
6.30 onwards
• Don’t forget – Proposals, Suggestions and
Man Com election nominations
IH Directors’ Conference Lisbon 2013
Academic Team Update
60th Lesson Plan Competitionand 60th materials
60th Lesson Plan Competitionand 60th materials
New Teacher Development Courses – Very Young Learners
and Teacher Trainer
New Teacher Development Courses – Very Young Learners
and Teacher Trainer
IH 60th Anniversary Online Events
IH 60th Anniversary Online Events
• 24&25th May 2013
60 Ideas for 60th Anniversary Online Conference
• Autumn 2013 Online Seminar Series culminating in live and online event in mid November.
IH 60th Anniversary Online Events
• 60th Timeline
• 60 Tips for Teachers and Learners
IH 60th Video Projects