If it can not be measured it can not be improved. Welcome to the continues cycle of improvement, together we will evaluate, monitor and improve.

TQMATeam Quality Management Assessment

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Application

Implementations and Acceptance

Benefits

Roles, Privileges, Responsibilities

Viewpoint behind the idea

Reports, Diagrams and Statistics

Elements, Key performance Indicators, reporting

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Statistics7 Silent Audits

1 What is TQMA

TQMA Team Quality Management Assessment

We Make the Difference

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What is TQMAWhat separates one club from the other, and how well can we do that

TQMA measures and evaluates each club as a whole

UEFA has introduced TMS (transfer management System) and FAME

TQMA accounts for all leagues, clubs and elements

How do we improve something that we cannot measure

TQMA online application

Compliance with federations, leagues, sponsorship requirements and standards such as UEFA, FIFA, EPO,

Superleague and (OPAP, B-win, Stan James, William Hill)

Community based, sharing knowledge, information and standards

Presentation of TQMA results

Identifying strengths and weaknesses

Tailored reports, approved according to league standards or sponsors’ policy requirements.

Setting goals and objectives

Periodic assessments ensures continuous improvement

TQMA provides a structure to club owners to assess their own management system

ComplianceIn Accordance

Ben

efit

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TQMA is a simple user friendly tool that assists clubs to measure, evaluate and bench mark its organization and management operation as a whole.

Information is processed in order to be readable, printable, stored, loaded, compared, bench marked or pre calculated

Provides real life snap shots of each organization on how well organized and managed each club or league really is.

Comes with a ready to use base of 21 elements and just over 1100 KPI (Key Performance Indicators), that can be edited, added or removed.

Federations, leagues and sponsors are able to monitor trends, set goals, provide clear objectives and identify strengths and weaknesses.

TQMA comes in 5 different languages English, Greek, Spanish, German and French.

TQMA is community based, bringing competitors, federations, leagues and clubs together with common goals, standards and information.

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It helps to centralize new and other information which already exists but not managed.

User groups can download and view their scores, reports and diagrams

Bench marking and goal setting can be put in place for strategic management improvement.

All over the world clubs, federations, organizations can exchange status reports between themselves.

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TQMA report gives direct access to each specific period and element of which can be exported, printed, compared and shared for each relevant department.12

Provides information to sponsors to make better judgment according to company policies. 13

Creates an overview for each period and element with a clear single total TQMA score. 14

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Philosoph

y • We keep on repeating the same mistake

• No change, no system, no results

• A tool that will provide information to be shared in a clear, readable manner. Information that will be available

for presentation, negotiations, bench marking and identifying strengths and weaknesses.

• Highlighting specific KPIs and specific information requested by the federations and investors

• The investing companies will soon have sponsorship policies in place

• Bonuses and awards can be awarded for targets and goals achieved from previous seasons and also

allocating specific budgets to overcome identified weaknesses

• Clubs will have the potential to plan, act, measure and improve their overall operation and organization

• Management will have a better overview and effective management system in place .

Plan

Act

Measure

Improve or correct

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1 Users

2 Administrators

3 Privileges

4 Reports

5 Support

5 Notifications

7 Security

Application

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Element DescriptionThe status of a club’s management system is broken down into elements. Each element of TQMA contains KPI’s and best practice for each KPI coaching all users.

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Ticketing

Monitor, reward, and improve the quality and growth of the future development by creating opportunity

Academy

3A Mystery Shopper acts as a customer and undertakes a series of agreed tasks, which monitor the quality of customer service. They then report back on their experiences in a detailed and objective way.

Silent Audits

A well organized and a successful academy is the

foundation and the future of any football clubs. Ignoring

this aspect will in the long run be more expensive and less

profitable for any club. With TQMA we strive to support

and award clubs that give emphasis and believe in this for

long term success.

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Sales ForecastSales PlanTrendsPrice AveragesPackagesComparison

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Roles, Privileges and Responsibilities

TResponsibility: Recommendation in alliance between Superleague, EPO and OPAP

Joint Venture between TQMA, S/L and major sponsor such as OPAP will implement all necessary elements, KPI, WF and best practice.

A substantial foundation base is readily available. Administrators will be able to monitor, export and update elements KPI, WF, BP.

Administrator

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Super Administrator

Responsibility: General Manager , Department Head or qualified Designated Person

Each club user will have access only to their own accounts which can create additional users for each element or one account for all elements. Users are required to have basic computer skills knowledge and an internet connection. The application runs on all windows and Mac Operating systems.

User

Responsibility: TQMA head offices

TQMA will lead this role taking on the full technical responsibility, maintenance, software updates, implementation, server configurations and security measures.

TQMA will participate in all presentations, training seminars, and one on one consulting where required and necessary.

All silent audits and auditors will be trained and implemented by our qualified staff and standards.

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Reports, Diagrams and Statistics

Creates reports,  diagrams and

statistics by giving the ability to

compare or benchmark in a modern,

stylish format for easy to understand

layout presentations.

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TQMA Implementation

One on One training session per club

Designated Persons 1-2 day general training session

General introduction, presentation to

federations, leagues, and investors

Dummy

trial run within

a closed period

Implementation

Enforce, reward, and benchmarking with an

obejective

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TQMA will help investors and federations drive their continuous improvement management programs, to plan, act, measure and improve by making use of the continuous improvement cycle.

Together we will share the same goals objectives by leaping together into the future.

Today we are making history together

Working Together

Football clubs

Football Federation

s and leagues

Investors

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201820172016201520142013

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Objective:

Introduction

Trial Implementation

Response:

Denial, retaliation

Obective:

Implement, Monitor, Enforce, offer bonus reward

Response:

Bargaining, retaliation

Team Acceptance

Objective:

Enforce, contract implementation, Monitor, Improve

Response:

Acceptance, improve

Productivity and results

Time

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What is mystery guest shopping

Will staff know that a Mystery Shop is taking place?

How does TQMA ensure quality control?

What happens to the information?

What does a Mystery Shopper do?

What is the purpose of the Mystery Customer research?

How long does it take?

Improving customer experienceSilent Audits

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