IER Redesign University of Kentucky Workbook

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University of KentuckyCollege of Education

Research Advisory Committee

Tapping Into Users' Voices:Co-Designing the IER(the workbook!)

IER REDESIGN 2012College of Education | University of KentuckyApril 11, 2012


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Agenda

Welcome

Introduction and context

Empathy Interview

Brainstorming I

"What is this?" Brainstorming II

"How might we design an I.E.R. that meets users' needs to

conduct exceptional research?"

Ticket out the door Write down what we should prototype

Close

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Our Mission:Understand someone's point of view so we

can design something USEFUL & MEANINGFULfor them.

We start by GAINING EMPATHY.

The Empathetic InterviewTIP 1

Assign the following roles

within your team so that each

person has a clear purpose

visible to the participant:

One person to lead the

interview

One to two note takers

(note page follows)

ASK THESE QUESTIONSStrive for a conversation AND make sure everyone has a chance to respond to every question.

A. OPEN SPECIFIC1. What do you teach?

2. How long have you been at UK?

3. Describe your current research agenda.

4. What kinds of needs do you have as a researcher?5. What kinds of needs do you think you may have that are different from other

researchers you know?

B. GO BROAD1. What are your research aspirations for the future at UK?

2. Why those aspirations?

3. What do you see that could get in the way of achieving those aspirations? It could be

anything -- not necessarily school or work-related.

C. PROBE DEEPREMIND EVERYONE: We want to figure out how to create an IER that amazes the

faculty and staff.

1. What are the biggest problems currently in attaining the support youd like to have

regarding research?

2. What are some possible solutions for those problems?

3. Have you had experiences with similar services elsewhere? If so, what where those

experiences like?

4. What are some expectations youd have of an IER that worked really well?

5. If our college had a high-functioning IER that was able to meet those expectations, howwould that make you feel?

Listen and be attentive.

Allow long pauses.

Ask naive questions even if

you are an expert.

Don't correct people.

REMEMBER:

They are the experts.

TIP 2

30 minutes

2


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Interview Notes

NOTES/SKETCHES

3


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Interview Highlights

THINGS PEOPLE SAID OR DID THAT SURPRISED YOU ORMOST MEMORABLE QUOTES

MAIN THEMES OR LEARNINGS THAT STOOD OUT FORYOU FROM THIS INTERVIEW

THINGS THAT MATTER MOST TO THE PEOPLE AT THETABLE

NEW TOPICS OR QUESTIONS TO EXPLORE IN FUTUREINTERVIEWS

5 minutes

4


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Synthesis: Unpack your observations and SATURATE your team's space(wall or table). Generate several "USER" CHARACTERISTICS.

Use sticky notes on the wall or table -- then sort them by heading

Write down AT LEAST 3 CHARACTERISTICS from

EACH category below regarding the people at the table: Demographic information -- as much as you can think of Aspirations Sources of motivation Things they needto be able to do to succeed

Things they can't stand Things they don't want How they want to feel (empowered, respected, happy, etc.)

10 minutes

Forinstance:"Demographics"

oracategory:"Howtheywanttofeel"

or"Motivation

s"

5

Whate

ver

makess

ense!


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SHAREyour thoughts + CAPTUREfeedback.TO THE RESEARCH COMMITTEE MEMBER: Walk your table members through the sticky notes.Explain what you have heard them say, ask them if you're right, what should be added, what needsto be taken out. Ask them if they buy into the things that have been written on the sticky notes.

Write down some new things we've learned about the folks atthe table and their NEEDS:

TIP

If a member asks:

"Will your plan have X or Y?"

You say:

"Should it have X or Y?"

REMEMBER: The table members

are the experts

Not sure if you uncovered

enough characteristics?

Ask the members to help!

TIP

7 minutes

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Brainstorm Rules

One conversation at a time.

Go for quantity

Headline!

Build on the ideas of others

Encourage wild ideas

Be visual

Stay on topic

Defer judgement - NO blocking

Stanford d.School Bootleg, 2010

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Brainstorm

Generate as manyRADICALideas as you can to the following:

Use sticky notes on the wall or your table.Follow the rules for brainstorming!

"How might we

design an I.E.R.that meets users'needs to conduct

exceptionalresearch?"

10 minutes

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Ticket Out The Door: Four Ideas I'm Willing To Try

1.

3.

2.

4.

7 minutes

9

Longshot,

butwouldbe

awesome!The

rationalechoice

Mostlikelytodelight

Team's

favorite

Group: ________________________________


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Feedback on the Session - Please tear out and hand in

HOWdid it go for you?

+What works... What could be improved...

?Questions... !New ideas...

IER Redesign University of Kentucky Workbook

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