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Ole-Sereni Leverages Technology to Reduce Costs & Increase Profits

Ole-Sereni, Nairobi’s premier luxury hotel adopts IDS NEXT Fortune Enterprise

Customer Brief

Ole-Sereni is a 134 room hotel located on the border of

Nairobi National Park. The hotel is part of the much

acclaimed Sarovar Hotels Pvt. Ltd, India.

To keep up with its high guest’s expectations Ole-Sereni

was looking for best of breed technology solutions.

IDS NEXT’s solutions had been adopted across numerous

Sarovar properties and the management at Ole-Sereni was

aware of the success that other hotel properties had with

these solutions. This led to the management of Ole-Sereni

implementing Fortune Enterprise v4.1 Property

Management System and leveraging the advantages of

software that has no down time much like the operations

of the hotel itself.

Business Challenge

A luxury hotel in Nairobi Kenya, Ole-Sereni or 'place of

tranquility' as its name implies needed a robust solution

that integrated all hotel processes from Front Office to

Point of Sale, Back Office, Finance, HR and Maintenance. It

wanted insights into hotel functioning to better service

guests and pre-empt requests.

“The advantages of an

integrated property

management system are

manifold but what worked so

well for us was the ease with

which one can learn how to

use the system”.

- Ghulam Samdani, General

Manager, Ole-Sereni Hotel

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TRENDS IN GOVERNMENT eHEALTH

Solution

Ole-Sereni adopted IDS NEXT Fortune Enterprise v4.1 as it offered modules for all major functional

areas of a hotel including Front Office Management, Sales and Marketing, Payroll and Accounts,

F&B – the integration across all of these elements through the Property Management System is

what has worked well for this one of a kind luxury property.

Key modules IDS FortuneNEXT Enterprise deployed at Ole Sereni Hotel

Front Office Management

Point of Sale

Accounts Receivable

Sales and Marketing

Banquets

Telephone Management

Materials Management

Food and Beverages Costing

Financial Management

HR and Payroll

Maintenance Management

Quality Management

SMS Alerts

“The advantages of an integrated property management system are

manifold but what worked so well for us was the ease with which one

can learn how to use the system.”

- Ghulam Samdani, General Manager, Ole-Sereni Hotel

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TRENDS IN GOVERNMENT eHEALTH

Business Impact

For Ole-Sereni, Fortune Enterprise v4.1, IDS NEXTs property management system translated into

the following benefits:

Centralized reservation system ensures efficient management of guest enquiries and helps

to collate occupancy and guest information via a user friendly interface.

Link to online guest history facilitates reports on history of services used by a particular

client. ‘Likes’ and ‘Dislikes’ are recorded, allowing hotel staff to ensure an express check-in

and a smooth stay. The overall impact of the implementation led to the creation of an

enhanced guest experience.

Robust financial accounting system interfaced with all relevant modules helped maintain

updated cash flow statements and ledgers that are viewed across cost-centers.

User friendly interfaces offer accurate reports and allow users to highlight discrepancies/

disparities. These tools help increase efficiency across departments and enables control of

every aspect of operations. Productivity reports have proven to be particularly useful for

guest retention.

Proactive planning of marketing strategies with helpful insights on market shifts and client

based information. Empowered with data through user generated reports, managerial

decisions can be made using business intelligence gained through the system.

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… About IDS NEXT

IDS NEXT, is a global leader in providing ERP and total technology solutions for the Hospitality and Leisure industries.

With a track record that spans 24 years, we has earned the trust of over 2800 customers globally, and have with a

strong presence in 40 countries across South Asia, Middle East, Asia Pacific and Africa. In India, IDS NEXT is a leader in

hospitality technology solutions and has the largest installed software with over 1700 installations. IDS NEXT’s clients

include Ramada Hotels, ETA Star, Ramee, Sterling, Choice Hotels International, Swissôtel, Aitkens Spence, John Keells

Group, Sarovar Hotels & Resorts, ITC Fortune Group, Royal Orchid Hotels, Pride Hotels, and many more. Our portfolio of capabilities include Strategic Consulting, Business Outcome Services, Custom Design and

Development, Total Technology Solutions and a range of next generation software products that address every

segment of the hospitality industry, including independent hotels, chain hotels, business hotels, resorts, clubs, service

apartments, limited service, spas, cruise liners and restaurants.

For more about us visit http://idsnext.com/