IDS-Emergency Management 2004

How Voice Communication Affects Your Business Continuity Strategy !

How long could your business survive How long could your business survive without a phone?without a phone?

Irate Customers Lost Business Poor Corporate Image Financial Losses

What will happen to your Business when nobody can talk to you?

How long could your business survive How long could your business survive without a phone?without a phone?

“Executives recognize their company’s vulnerabilities, as well as potential threats to their company’s ability to access business-critical information systems without

interruption”.

Most say that a breakdown in telecommunications is the biggest threat to business continuity.

Harris PollHarris Poll

14%

2%

10%

15%

15%

44%Telecommunications breakdown

Natural disaster, such as flood or earthquake

Computer hackers

Power failures

A terrorist attack

Other

Which of the following do you consider to be the biggest threat to your company’s ability to access business-critical information without interruption?

What’s Needed?What’s Needed?

Uninterrupted communication with your customers

Instant control to change how you respond as circumstances change

A Managed route back to normality

Divert on Failure Services - takes all the calls on any individual trunk and diverts them to the same location, regardless of the individual number that the caller dialed

Changes to the pre-programmed Services difficult

Limited Flexibility

What Your Telecommunications Service What Your Telecommunications Service Provider Can OfferProvider Can Offer

Business Continuity Manager (BCM)Business Continuity Manager (BCM)

Worlds first cost effective solution for the intelligent management of telecommunications services during a business

interruption Flexible ACD functionality allowing a manager to monitor an invocation ‘real

time’ and to manage the situation by making changes to the Call Plan – all as the ‘interruption’ unfolds

Ability to effectively and seamlessly distribute 100% of incoming calls to 100% of employees who may be re-located anywhere to work (probably at home) in times of invocation.

Individual End User management, removing the need for a conventional (and complex) PABX to have to be re-programmed to effect Call Plan changes

Call Center Magazine 2002 “Product of the Year”

GemaTech’s Business Continuity Manager GemaTech’s Business Continuity Manager OffersOffers

Compliments Divert On Failure - Accepts DoF calls and reroutes individual calls in an intelligent manner

Uses a database of Contacts, Contact Numbers (DID’s) and preliminary call plans

Allows on-the-fly changes to call routing and call priorities – all as the disaster unfolds

Continuous live performance statistics are available for remotely located supervisors so they can monitor call traffic and available personnel

All this from anywhere in the world!

Prepared for the Business InterruptionPrepared for the Business Interruption

Manage the Business InterruptionsManage the Business Interruptions

Business Continuity Manager’s ToolsBusiness Continuity Manager’s Tools

Live monitoring of the situation

On-line updates of the response system

Complete logging of what happened

Flexible tool to respond to any type of interruption

Live MonitoringLive Monitoring

Who is calling?

Who is waiting?

Who is available?

On-Line UpdatesOn-Line Updates

What agents are available?

When are they available?

In what Services are they available?

Post-disaster AnalysisPost-disaster Analysis

Who called?

Who answered?

Who was missed?

The end resultThe end result