Ideo Hcd Toolkit Final 1-20

8/4/2019 Ideo Hcd Toolkit Final 1-20

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ENTESIGOOL



TOOLKIT2ND EDITION



WATER STORAgE AnD TRAnSpORTATIOn, InDIA



InCREASIng FARMER InCOMES, CAMBODIA



EnCOuRAgIng TEChnOLOgy ADOpTIOn, KEnyA



TABLE

OF CONTENTSINTRODUCTIONWhy DO huMAn-CEnTERED DESIgn? 4

ThE ThREE LEnSES OF huMAn-CEnTERED DESIgn 6

ThE hCD pROCESS 8

hOW TO uSE ThIS TOOLKIT 10

BEST pRACTICES FOR InnOvATIOn 12

SCEnARIOS OF uSE 14

HEARTe hear sectio will ide o tro te rocess

of reari for researc wit costitets si

hCD metodolo.

STEp 1: IDEnTIFy A DESIgn ChALLEngE 34

STEp 2: RECOgnIzE ExISTIng KnOWLEDgE 39

STEp 3: IDEnTIFy pEOpLE TO SpEAK WITh 40

STEp 4: ChOOSE RESEARCh METhODS 42

Metod: Idiidal Iteriew 42

Metod: gro Iteriew 44

Metod: I-Cotet Immersio 46

Metod: Self-Docmetatio 50

Metod: Commit-Drie Discoer 53

Metod: Eert Iteriews 55

Metod: Seek Isiratio i new places 57

STEp 5: DEvELOp An InTERvIEW AppROACh 58

Metod: Iteriew gide 58

Metod: Sacricial Cocets 60

Metod: Iteriew Teciqes 64

STEp 6: DEvELOp yOuR MInDSET 66

Midset: Beier’s Mid 66

Midset: Obsere s. Iterret 68



CREATETe Create sectio will el o traslate wat o

leared i te eld ito cocrete soltios.

STEp 1: DEvELOp ThE AppROACh 84

Metod: particiator Co-Desi 84

Metod: Ematic Desi 89

STEp 2: ShARE STORIES 92

STEp 3: IDEnTIFy pATTERnS 94

Metod: Etract Ke Isits 94

Metod: Fid Temes 98

Metod: Create Frameworks 100

STEp 4: CREATE OppORTunITy AREAS 102

STEp 5: BRAInSTORM nEW SOLuTIOnS 104

STEp 6: MAKE IDEAS REAL 106

STEp 7: gAThER FEEDBACK 108

DELIvERTe Delier sectio will ie o te tools to o

from ideas ad rototes to soltios ad lastat ca be imlemeted. It will also el o create

a leari la to measre ad cotie iterati

o or desis.

STEp 1: DEvELOp A SuSTAInABLE REvEnuE MODEL 126

STEp 2: IDEnTIFy CApABILITIES FOR DELIvERIng SOLuTIOnS 131

STEp 3: pLAn A pIpELInE OF SOLuTIOnS 134

STEp 4: CREATE An IMpLEMEnTATIOn TIMELInE 138

STEp 5: pLAn MInI-pILOTS AnD ITERATIOn 140

STEp 6: CREATE A LEARnIng pLAn 144

Metod: Track Idicators 146

Metod: Ealate Otcomes 148

FIELD GUIDE 154

Te Field gide cotais workseets tat will el o to

reare for ad codct eld researc. Te Field gide ad

te Asiratios Cards, are all o will eed to take to te

eld wit o.



NTRUCTN A

NTR



ARE yOU

LOOKING TO...Bring innoation to the base

of the ramid? Enter a new region?

Adat a technolog to our region?Understand the needs of constituents

better? Find new methods for

monitoring and ealuation?

Itrodctio

hma Cetered Desi

DCH



DC2 H



It cotais te elemets to hma-Cetered Desi, a rocess

sed for decades to create ew soltios for mlti-atioal

cororatios. Tis rocess as created ideas sc as te

heartStart debrillator, CleaWell atral atibacterial rodcts,

ad te Blood Door Sstem for te Red Cross—ioatios tat

ae eaced te lies of millios of eole.

Now Human-Centered Design can hel ouenhance the lies of eole liing on lessthan $2/da.

Tis rocess as bee seciall-adated for oraiatios

like ors tat work wit commities i eed i Africa, Asia,ad Lati America.

hma-Cetered Desi (hCD) will el o hear te eeds

of costitets i ew was, create ioatie soltios to

meet tese eeds, ad delier soltios wit acial

sstaiabilit i mid.

LET’S GET STARTED.

THISTOOLKIT

ASMADE FOR yOU.

Itrodctio

hma Cetered Desi

H DC



Hy DOHUMANCENTEREDDESIGN? Because it can hel our organization

connect better with the eole ou

sere. It can transform data into

actionable ideas. It can hel ou tosee new oortunities. It can hel to

increase the seed and effectieness

of creating new solutions.

Itrodctio

hma Cetered Desi

Itrodctio

W Do hCD?

H DC4



Hy A TOOLKIT?

Because the eole are the exerts. Te are te oes wo kow best wat te rit soltios are.

Tis kit does’t oer soltios. Istead, it oers teciqes,

metods, tis, ad workseets to ide o tro a rocess

tat ies oice to commities ad allows teir desires to ide

te creatio ad imlemetatio of soltios.

Because onl ou know how to best use it. hma-Cetered Desi is a rocess broke ito a set of tools.

Tis is so tat o ca ick ad coose wic teciqes

work best for or cotet ad or sitatio. use it aloe

or alo wit pRISM, ale cai aalsis, pRA, trialatio

or oter metods o se i or oraiatio to imaie

ad imlemet ew ideas.

e are excited about our abilit to continuerelicating the Human-Centered Design rocessto create and bring to scale new aroaches

to roide ee care in the deeloing world.

—vISIONSpRING, INDIA

HCD surrised us because een eolewho didn’t know a lot about the toicwere able to create so man solutions.

—IDE vIETNAM

H DC

Itrodctio

W Do hCD?



THE THREE LENSES OFHUMAN-CENTERED DESIGN

hma-Cetered Desi (hCD) is a rocess ad a set of teciqes sed

to create ew soltios for te world. Soltios iclde rodcts, serices,

eiromets, oraiatios, ad modes of iteractio.

Te reaso tis rocess is called “ma-cetered” is becase it starts wit te

eole we are desii for. Te hCD rocess beis b eamii te eeds,

dreams, ad beaiors of te eole we wat to aect wit or soltios.

We seek to liste to ad derstad wat te wat. We call tis te Desirabilit

les. We iew te world tro tis les troot te desi rocess.

Oce we ae idetied a rae of wat is Desirable, we bei to iew or

soltios tro te leses of Feasibilit ad viabilit. We carefll bri

i tese leses dri te later ases of te rocess.

hat do eole desire?

hat is technicall and organizationall feasible?

hat can be nanciall iable?

DESIRABILITy

FEASIBILITy

vIABILITy

Itrodctio

Te Tree Leses of

hma Cetered Desi

H C D6



HEAR

Dri te hear ase, or Desi Team will collect

stories ad isiratio from eole. yo will reare for

ad codct eld researc.

H C

THE HCD pROCESSTe rocess of hma-Cetered Desi starts wit a secic Desi Callee ad

oes tro tree mai ases: hear, Create, ad Delier. Te rocess will moe

or team from cocrete obseratios abot eole, to abstract tiki as o

coer isits ad temes, te back to te cocrete wit taible soltios.

8 H DC

Itrodctio

Te hCD process

Ideo Hcd Toolkit Final 1-20

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