Identity resolution for the sharing economy
-
Upload
basis-technology -
Category
Internet
-
view
274 -
download
0
Transcript of Identity resolution for the sharing economy
Bottom Line, Up Front
Sharing requires Trust
Trust requires Verification
Verification requires [Text] Analytics
History of sharing economy
"...135 million people have learned
they can trust a complete
stranger...People have more in
common than they think."
– Pierre Omidyar,
Founder and Chairman of ebayebay celebrates their
10 year anniversary
…in 2005
Safety comes from Trust
Sharing with a stranger requires trusting them.
Sharing economy apps must broker this trust.
Trust as part of the adoption curve
Trust Building Stage Trust Maintaining Stage
Early MajorityInnovators
Late MajorityEarly
AdoptersLaggards
Standard Adoption Curve
Trust as part of the adoption curve
Trust Building Stage Trust Maintaining Stage
Following
the Crowd
AdventurersRisk
Tolerant
Safety
Mavens
Trust Adoption Curve
Risk Averse
Trust as part of the adoption curve
Trust Building Stage Trust Maintaining Stage
Following
the Crowd
AdventurersRisk Averse
Risk
Tolerant
Safety
Mavens
Trust Adoption Curve
Uber
Airpnp
Airbnb
Doggy Vaca ebay
airpooler
Flightcar
CouchSurfing
No Trust, No Money
“Airbnb, multi-billion-dollar business, right? I was one of the first people to see
the Airbnb page. And I pulled them aside and said, guys, this is super
dangerous. You're renting out a room in somebody's house while they're still
there? Somebody's going to get raped or murdered, and the blood is gonna be
on your hands. There's no way this'll succeed. That's a $10 billion business
today that I'm not an investor in.”
- Chris Sacca, Silicon Valley Investor
Match Scanned Name Against Profile
C I T I Z E N
First Name:
Last Name:
J A N I E
C I Y I Z E N
J A N E
Ingested Passport
NameProfile Name
85%
Match Against Local Property Record
Ingested Passport
Name
C I T I Z E N
Profile Name
First Name:
Last Name:
J A N I E
C I Y I Z E N
J A N E
시티즌
자넷
Property
Record
85% 90%
Timeline
May 25: Maksym showed-up for stay to July 8, 1 month pre-paid
June 24: Airbnb’s attempt to collect balance due “did not succeed”
July 8: Cory texts Maksym: reservation over, power to be cut off
Maksym replies: I’m legally occupying the condo and that loss of
electricity would threaten his livelihood, threatens to press charges.
Aug 21: Legal eviction process finally removes Maksym
Oct 28 (2013): Hit Kickstarter goal for video game due in June
Nov (2013): 2 progress updates on Kickstarter
Dec (2013): 1 progress update on Kickstarter
Jan-Feb: 1 progress update on Kickstarter
May 25: 3 months since update on Kickstarter with due date fast approaching
Timeline
+ ?
If Maksym had opted-in, Cory might have seen
‘Kickstarter: Last Update: Feb 28; Release Goal: June’
and decided to request full payment in advance.
If Maksym had not opted-in, Airbnb could have requested Maksym pre-pay the
full reservation before arrival.
How to Connect the Accounts?
Connect the names: Maksym Pashanin
“People have also found out that they've got a few Twitter, Steam, Amazon, etc. accounts and at least one other personal website under different names but all registered to Pashanin. Presumably, set ups for other scams. Stay away from Dennis, Denis, Denys LOGAN, and other derivations of Maxim, Maksym, Maksim etc.” - Kickstarter backer Chris Chen (Aug 1)
Kinds of Name Variations
Maksym PashaninMaksim BashninPashanin MaksimM. PashaninMax PashaninMaxPashanin Максим ПашанинMaksym X. Pashanin
He’s Creepy, but is Monitoring Creepy?
Not if people are opting-in.
Even if they’re opting-out, is it any more creepy
than a host Googling the name of their
prospective guest?
Where are you on the Airbnb curve?
Trust Building Stage Trust Maintaining Stage
Following
the Crowd
AdventurersRisk
Tolerant
Safety
Mavens
Trust Adoption Curve
Risk Averse
Questions? Some Suggestions...
How do these text analytics capabilities (name matching, linking) work?What about within-app star ratings?What about endorsements from other people who trust you?User Experience (UX)-wise what should be seen by users vs by the App?What about regulation? Don’t laws differ for people v. businesses?
Continue the conversation: Basis table here at #AnalyticsStreet@dmurga basistech.com