Identity Management (IdM) Solution

Providing the right people with the right access at the right time.

Is your helpdesk inundated with user administration calls?

Does each component of your technology infrastructure require a different approach to manage users?

Does your user community have to remember different user credentials each time they interact with your environment through different mediums or mechanisms?

Have the above resulted in increased staffing and operating costs, and a decrease in productivity, user satisfaction and overall security and compliance?

If your company is facing these problems, Identity Management Solutions from PricewaterhouseCoopers can help you.

Managing the flow of information into and out of your world has never been more critical – or more challenging. As businesses grow, they support whole communities of users: customers, suppliers, partners, contractors and employees, who count on the secure exchange of a wide variety of information to do business.

As part of an end-to-end security solution, Identity Management (IdM) addresses your company’s need for certainty by identifying the user, determining what the user can do, determining the level of trust the user should receive, protecting your organisation’s information, and alerting you if your information has been compromised.

Why is this so critical? Because customers, vendors, partners and employees all need access to the right information at the right time. Yet these users are working on many different systems and accessing data from multiple locations. All have user credentials that include different user names, passwords and authorisations. Additionally, every time a customer, vendor or employee changes, the cumbersome process of adding or deleting privileges begins, wasting staff time and driving up costs. No wonder businesses need a feasible way to manage information access enterprise-wide.

How Your Company BenefitsWith IdM in place your company will, amongst others:

Reduce operating costsIdM is the first information security solution to achieve the promise of a measurable ROI. Time-consuming tasks are automated, reducing staff requirements and the risk of errors, and providing return on your investment in one to three years.

Increase productivityThe workflow process is integrated, enabling self-service for users, providing faster access for new users, and eliminating the “paper chase” of current authorisation processes.

Improve business managementCentralising IdM gives you a single, reliable source of user information, improves compliance with organisational policies, ensures proper privileges and access, and enhances relationships with customers.

Improve securityOnly appropriate users have access to information, real-time audits detect and prevent security exposures, systems are automatically disabled if intrusion is detected, and your organisation’s policies are enforced.

AuthenticationAuthentication is the process that verifies a user’s identity so that access to resources can be correctly granted or denied. This enables you to conduct electronic transactions, confident of the highest levels of security and trust.

PricewaterhouseCoopers helps companies evaluate and implement a range of strong authentication options, including tokens, virtual smart cards, biometrics and Public Key Infrastructure.

Access ControlAccess control enables you to identify each user and the level of access each user is entitled to. With this element in place you can, for example, enable single sign-on for web-based applications, give business partners access to your corporate intranet and create a secure self-service model for your employees.

We will help you select and implement the solution that best meets your needs and, at the same time, reduce your operating costs associated with this process.

Enterprise User DirectoriesWith effective directory services (user information store), you’ll be able to consolidate, improve and use to your advantage data pertaining to all users – including employees, business partners, customers and vendors – while ensuring that data is secure.

Our team can implement the appropriate user store, including Lightweight Directory Access Protocol (LDAP), providing an extendable architecture for centralised storage and management of information you need available for today’s distributed systems and services.

User ManagementUser management, or user provisioning, is a powerful enabler and is at the heart of deploying user access rights for IT systems. User Management is all about managing your long-term total cost of ownership.

We can integrate your IdM and security components with your applications and installed technologies to simplify and streamline user and access management, and enable self-registration and delegated administration. This allows new users to gain rapid access to the resources needed to perform their jobs, and allows administrators to revoke entitlements as needed.

Choose the approach that’s right for you.You can adopt IdM in its entirety or progress toward it incrementally, depending on the maturity of your company’s security systems. Ultimately, IdM can reduce costs, increase efficiency and enhance your company’s competitive advantage.

How PwC can help youPricewaterhouseCoopers has globally more than 500 people that provide Identity Management solutions to our clients.

We are vendor independent and provide the following services within the identity management space:

• Requirements analysis (technology, legal and business)

• Business Case development

• IdM Strategy and Roadmap

• Architecture Design (technology, process, information and application)

• Business Process Redesign

• Role Engineering

• Data migration and cleansing

• Testing services

• Programme and Project management

• People change management and awareness

• Analysis, Design, Implementation, RFP support

Contact Details:

Ugan Naidoo Tel. (011) 797 4808 / 082 906 9769 E-mail: ugan.naidoo@za.pwc.com

Angeli Hoekstra Tel. (011) 797 4162 / 082 783 1371 E-mail: angeli.hoekstra@za.pwc.com