Identity Governance- ClearSkye for ServiceNow

DIGITALinspiration

WELCOME

VARIOUSsubjects

DIFFERENTpresenters

35 + 10minutes

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IGA Introduction1

2 Today’s IGA challenges

3

4

Benefits & limitations of ClearSkye

5

Use cases

What We’ll Cover Today

AGENDA

6

Takeaways

Questions

The panel

TJ GryziecJørgen Papadopoulos

Identity & Access

Chief Product Officer, Clear SkyePartner, DevoteamPaul Walker VP of Product, Clear Skye

IGA a vital part of the Cyber Security program

Identity Governance as a discipline

Today's challenge with traditional IGA

Executive Manager Employee

• Too costly solutions • Long time to value

• Just more processes …. lacking business

process alignment

• Challenging and demanding implementations

• Becomes an IT project instead of business

transformation projects

• Yet another new tool• More training …..

Implementation project

8

Operate

Identity Lifecycle Management

Access requests

Integrating with target systems

Desired state model

Dashboards & reporting

Role management

Access review

Explore Build

› Monitoring› Release , Change› Collect

requirements

Operating

› Role management› Training

Train

› Build/Test› Integration› Migration

Build/Test

› Governance› Processes› Mater data› Reports

Basic

› Architecture› Delivery method› Rollout plan

Roll-out plan

› Workshops› Master data› processes

Gap-analysis

› Charter, team› Ambition, use cases› Stakeholders› Kick-off

Establish

› Hypercare› Bug fixing› Incident Mgmt.

Go live

Use cases

1

2

3

4

5

6

7

Life Cycle

Clear Skye IGA provides the full set of Identity Governance capabilities without the baggage inherent in stand alone governance solutions.

YOU GETAccess RequestWithout a new set of interfaces to train your staff on

YOU GETAccess ReviewWithout another silo to integrate into existing IT processes

YOU GETWorkflowManagementWithout the need to learn a new workflow language

IGA CAPABILITIES

YOU GETIdentity LifecycleManagementWithout the need to manage new infrastructure

There is now a better way to IGA on ServiceNow

Automated Process

Manual Process

Clear Skye removes the need

Customers Vendors Managers Employees Contractors IT Staff Auditors

Mainframe Infrastructure SaaS Mobile Devices Directories Applications

Service PortalWorkflowReporting

ServiceNowGRCSecurity OperationsHR Service Delivery

Identity Governance

Access RequestsAccess ReviewProvisioning

AnalyticsApplication CatalogOnboarding Policies

for costly and brittle integrations

ABOUT CLEAR SKYE

Better together - ServiceNow ecosystemIT

Incident

Change

Release

Problem

Request

ServicePortfolio

Vendor Mgmt

ContinualImprovement

IT ServiceManagement

Core PlatformCapabilities

Flow Designer

Reporting &Analytics

IntegrationHub

Service LevelManagemen

t

Assessment/Survey

ManagemenKnowledge Catalog/

Requests E-Signature LocalizationCMDB

(ConfigurationManagement)

Benchmarks

DataCertification

DecisionTables

SkillsManagemen

t

Scheduling(On Call

Rotation)

MachineLearning

AdvancedWork

AssignmentSelf Service Remote

Tables EncryptionIDR

(InstanceData Repl)

IT OperationsManagement

IT AssetManagement

EnterpriseDevOps

SecurityOperations

Governance,Risk &

Compliance

App Portfolio

Demand

Resource

ProjectPortfolio

Agile Dev

Test Mgmt

FinancialMgmt

IT BusinessManagement

CustomerService

Field ServiceManagement

Onboardingand Transitions

RiskManagement

SW AssetManagement

ChangeAutomation

SecurityIncident Field Service Case &

Knowledge

Policy &Compliance

HW AssetManagement SAFe Vulnerability

Response Cost Mgmt Community /Forum

PublisherPacks

DevOpsInsights

ThreatIntelligence

AuditManagement

PlannedMaintenance

EmployeeDocument

Normalization& Content

One ClickAudit

TrustedSecurityCircles

Vendor RiskManagement

AssetManagement

EmployeeService Center

HR ServiceDelivery

Onboarding Finance CloseAutomation

OffboardingReconciliation

and FluxAnalysis

EmployeeTransition

ERP RoboticsLibrary

FinanceOperations

Management

Discovery

ServiceMapping

Event Mgmt

OperationalIntel

CloudManagement

Cloud Insights

CustomerCase &

Knowledge

Major IssueResolution

Communities

TargetedComms

ContinualImprovement

ProactiveOperations

Facilities

Legal

Marketing

Supply Chain

ProductOperations

CustomApplication

EnterpriseService

Management

Customer Service HR Finance Other

Focu

s on

IGA

cap

abili

ties

Traditional IGA Stack(On-Premises or Cloud-hosted)

End-User Portal

Admin Interface

Forms Engine

Reporting Engine

Workflow Engine

Scheduler

Middleware

Application Server

Database

Operating System

Memory

Network / Firewalls

Virtualization

Server Infrastructure

IGA on IaaS

Access Request

Access Reviews

IGA Business Processes

Identity Warehouse

Desired State Model

Entitlement Warehouse

Connectivity & Integrations

End-User Portal

Admin Interface

Forms Engine

Reporting Engine

Workflow Engine

Scheduler

Middleware

Application Server

Database

Operating System

Memory

Network / Firewalls

Virtualization

Server Infrastructure

IGA on PaaS

Access Request

Access Reviews

IGA Business Processes

Identity Warehouse

Desired State Model

Entitlement Warehouse

Connectivity & Integrations

End-User Portal

Admin Interface

Forms Engine

Reporting Engine

Workflow Engine

Scheduler

Middleware

Application Server

Database

Operating System

Memory

Network / Firewalls

Virtualization

Server Infrastructure

Access Request

Access Reviews

IGA Business Processes

Identity Warehouse

Desired State Model

Entitlement Warehouse

Connectivity & Integrations

IGA

Cap

abili

ties

IGA

Sol

uti

on B

uild

ing

Blo

cks

Understand your benefits and limitations

As a ServiceNow customer• Infrastructure is ready• Solution building blocks are ready• Scalability & security is already there• Master data (AD, HR) is probably ready too• Security processes can be there too• Enterprise processes can be there too

Benefits• Quick time to value• Faster and low risk implementations• Lower cost projects• Easy integrations to business processes • Becomes a truly integrated part of Security• Inherits all new Now functionality• Same UX and less training• Focus on business value, not IT

Limitations• Limited to ServiceNow customers• Limited available connectors• Early days development community

USE CASES

Use case walkthrough

Takeaways

QuestionsGovernance is still important; you must get it right from the start. ServiceNow makes it easier by aligning to exiting business processes.

Minimize complexity and use effort on the IGA capabilities. Avoid spending to much effort on the pluming work. ServiceNow provides a great set of Solution building blocks.

Focus on time to value - Ensure you don’t start from scratch – use standard (Out-of-the-box) functionality and onboard one capability at a time.

Three takeawaysWhat do you think will be your biggest IGA challenge ?