Ideas to action nafcu 8.13
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Transcript of Ideas to action nafcu 8.13
Ideas to Action
Kuala LumpurOct 6th 2011
Anyone who tells you they enjoy change… should seek
immediate professional help.
Emotional Response to Perceived Negative Change
Stability
Immobilization
Denial
Anger
Bargaining
Depression
Testing
Acceptance
TimePassive
Active
Emoti
onal
Res
pons
e
Managing Positive Responses to Change
Uninformed Optimism
Informed Pessimism
HopefulRealism
Informed Optimism
Completion
CheckingOut
TIME
PESS
IMIS
M
For those who are prepared…For those who are prepared…
…chaos brings opportunity
• The willingness… even enthusiasm… to change EVERYTHING combined with the wisdom to understand what must NEVER be changed.
The Key To Success in the New Normal…
•Nimbleocity•Nim-bo-licous
(T + C + EMF) x DE = Success
Connoisseur of Talent• The time to look for TOP talent is NOW!• Know Exactly what you are looking for.• Do NOT settle for anyone who does not meet
your basic criteria.• Check everything, test everyone.• Get trained on interviewing.• Use team interviews.• Check for commitment.• Create a cult of Excellence!!!
1,300,000 interviews: Basic 4 + 1
Goal Setting
TrustAccountability
Communications
RECOGNITION
Page 8
Brand New from HBR
• Individual differences are nurtured.
• Information is not suppressed or spun.
• The company adds value to employees rather than
merely extracting it from them.
• The organization stands for something meaningful.
• The work itself is intrinsically rewarding.
• There are no stupid rules.
Extreme
Member
Focus
Extreme Customer Focus
VOM
Moments Of Truth
Page 8
78.9%23.4%
43% - 74% of purchasing
decision = WOM/T
Know Like Trust Try Buy RepeatIdentify
Ideal Member
ReferIdeal
Member
From John Jantsch: The Referral Engine
Accountability • 100% Clarity + Authority
• 100% Agreement
• Track & post
• Coach, mentor, train, support
• Reward / Punishment
• Embrace and Revel in Change.• Talent is KEY to Success• Build a Winning Culture• EMF = VOC + MOT+ WOM• Demand Disciplined Execution• 5 Steps to Accountability• Celebrate Success Lavishly• Deal Decisively with Mediocrity
Summary
THANK YOUIf you have any questions at all please do not hesitate to send a note or call.
My email address is: [email protected]
PLEASE connect with me on LinkedIn
Also, you might find value in the ideas I share in my blog. You can sign up for it at:www.blog.johnspence.com
Lastly, these slides have already been uploaded to:
www.slideshare.net/johnspence